Care Provided by ASK Care Ltd - Ilford
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact ASK Care Ltd - Ilford to get a personalised quote
This will vary depending on the needs of the service user.
The price(s) shown are provided by the agency. Contact ASK Care Ltd - Ilford for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Ask Care Ltd
- Private Owned
Person in charge
- Sareena Sanger-Siera (Managing Director)
Are you the Owner/Manager of ASK Care Ltd - Ilford?View your Advertising Options
ASK Care Ltd - Ilford Reviews (22)
9.2
ASK Care Ltd - Ilford has a Review Score of 9.2 (9.161) out of 10, based on 6 reviews in the last 2 years.
Over all time ASK Care Ltd - Ilford has 22 reviews.
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Overall Experience
Date Published
Reviewer Connection to ASK Care Ltd - Ilford
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Review from M P (Son of Client) published on 6 August 2025 Submitted via Website•
Overall Experience
Overall a good efficient service. The care workers are punctual and polite.
Management are responsive to any suggestions and needs and do the best they can to accommodate any such requests. Also given prior notice by them for any changes.
Overall a good efficient service. The care workers are punctual and polite.
Management are responsive to any suggestions and needs and do the best they can to accommodate any such requests. Also given prior notice by them for any changes.
Review from A T (Mother of Client) published on 31 July 2025 Submitted via Website•
Overall Experience
Our 4 year old daughter receives excellent care from her carers from Ask Care. The carers are very kind and attentive to our daughter's needs. The administrators and management are very helpful in coordinating our daughter's care and respond to our queries promptly.
Our 4 year old daughter receives excellent care from her carers from Ask Care. The carers are very kind and attentive to our daughter's needs. The administrators and management are very helpful in coordinating our daughter's care and respond to our queries promptly.
Review from A K (Father of Client) published on 25 June 2025 Submitted via Website•
Overall Experience
I am pleased with all my regular carers provided by Ask Care Ltd. as they all understand my son. I have had no issues with the management and would like to say that they have provided cover in emergency/last minute on numerous occasions when my private carer has had an emergency and was unable to...
I am pleased with all my regular carers provided by Ask Care Ltd. as they all understand my son. I have had no issues with the management and would like to say that they have provided cover in emergency/last minute on numerous occasions when my private carer has had an emergency and was unable to attend.
Special thanks to two carers in particular.
Review from Sufyan W (Friend of Client) published on 23 June 2025 Submitted via Website•
Overall Experience
This is a trustworthy care organisation I have been with for a long time. High professionalism and the interest of their clients and staff is at their core. Their carers are well trained and the management is exceptionally good and responsive to the needs of their users/clients. The quality of care...
This is a trustworthy care organisation I have been with for a long time. High professionalism and the interest of their clients and staff is at their core. Their carers are well trained and the management is exceptionally good and responsive to the needs of their users/clients. The quality of care they provide has left a smile on all and sundry.
Review from N T (Mother of Client) published on 3 June 2025 Submitted via Website•
Overall Experience
We have been with Ask Care for many years since my daughter had a car accident.
They have been very understanding and supportive whenever needed.
The carers are polite, punctual, helpful and friendly.
They have been very understanding and supportive whenever needed.
The carers are polite, punctual, helpful and friendly.
Overall we have been very happy with the care and service from Ask care and would very much...
We have been with Ask Care for many years since my daughter had a car accident.
They have been very understanding and supportive whenever needed.
The carers are polite, punctual, helpful and friendly.
Overall we have been very happy with the care and service from Ask care and would very much recommend them for anyone for the future.
They have been very understanding and supportive whenever needed.
The carers are polite, punctual, helpful and friendly.
Overall we have been very happy with the care and service from Ask care and would very much recommend them for anyone for the future.
Always been happy to help on the phone and the service is excellent. Overall very satisfied with the company.
Review from Pamela S (Client / Service User) published on 28 May 2025 Submitted via Website•
Overall Experience
I am writing this testimonial in praise of my Carer, who has been supporting me for the past two years.
Throughout this time, she has shown outstanding commitment and consistency. She arrives every day without fail and carries out all of her duties with care and professionalism. She listens...
I am writing this testimonial in praise of my Carer, who has been supporting me for the past two years.
Throughout this time, she has shown outstanding commitment and consistency. She arrives every day without fail and carries out all of her duties with care and professionalism. She listens closely to what I need, follows my requests, and ensures that everything is done properly and respectfully.
What makes her truly special is her personal touch. When I'm feeling low or need someone to talk to, she is always willing to have a kind conversation. She never rushes and always makes time to make sure I feel supported, both physically and emotionally.
Throughout this time, she has shown outstanding commitment and consistency. She arrives every day without fail and carries out all of her duties with care and professionalism. She listens closely to what I need, follows my requests, and ensures that everything is done properly and respectfully.
What makes her truly special is her personal touch. When I'm feeling low or need someone to talk to, she is always willing to have a kind conversation. She never rushes and always makes time to make sure I feel supported, both physically and emotionally.
She is not only reliable and capable, but also genuinely caring. I am grateful for everything she does, and I feel lucky to have her as my Carer. I truly believe she is an excellent example of what a Carer should be.
Review from P T (Son of Client) published on 19 March 2024 Submitted via Website•
Overall Experience
We have been using Ask Care for several years now and they have always been punctual, polite, understanding and prepared to go the extra mile to provide a great all-round service. Thanks to all of the Ask team for your ever-present support, we couldn't have managed without you.
We have been using Ask Care for several years now and they have always been punctual, polite, understanding and prepared to go the extra mile to provide a great all-round service. Thanks to all of the Ask team for your ever-present support, we couldn't have managed without you.
↩Reply from sareena sanger-siera, Director at ASK Care Ltd - Ilford
Thank you for the compliment to service, we strive for client satisfaction and providing service to your mother for several years is a testament to that. It is always a pleasure being able to cater for your mum's needs, where she is happy and content.
Review from Fran F (Daughter of Client) published on 13 January 2023 Submitted via Website•
Overall Experience
My family and I would like to thank ASK Care Ltd, and a very special thank you to the member of staff who looked after our Father for over 4 years until he passed away, December 2022. She helped to make his last years of life extremely pleasant and comfortable, we could never thank her enough. The...
My family and I would like to thank ASK Care Ltd, and a very special thank you to the member of staff who looked after our Father for over 4 years until he passed away, December 2022. She helped to make his last years of life extremely pleasant and comfortable, we could never thank her enough. The patience she showed towards our Father, understanding and care given was exceptional. Nothing was too much, she is a credit to the team. Thanks again ASK Care Ltd.
Review from Yazmyn F (Granddaughter of Client) published on 20 December 2022 Submitted via Website•
Overall Experience
Excellent and punctual service! The carers provide detailed and meticulous care.
As a family, we have great faith in the carers who know and love our grandfather and father. Communication is great, with quick responsive emails and phone calls
As a family, we have great faith in the carers who know and love our grandfather and father. Communication is great, with quick responsive emails and phone calls
Thank you ASK Care.
Excellent and punctual service! The carers provide detailed and meticulous care.
As a family, we have great faith in the carers who know and love our grandfather and father. Communication is great, with quick responsive emails and phone calls
As a family, we have great faith in the carers who know and love our grandfather and father. Communication is great, with quick responsive emails and phone calls
Thank you ASK Care.
↩Reply from Sareena Sanger-Siera, Director at ASK Care Ltd - Ilford
Thank you for your continued faith in our service - ASK Care Ltd.
Review from Z H (Son of Client) published on 25 April 2022 Submitted via Website•
Overall Experience
In short a shambolic back office team with unprofessional care coordinators who do not listen to the family members but instead appear to intimidate the family members. Absent and unresponsive leadership/management who appear to take no interest in the well-being/care/concerns of the user and their...
In short a shambolic back office team with unprofessional care coordinators who do not listen to the family members but instead appear to intimidate the family members. Absent and unresponsive leadership/management who appear to take no interest in the well-being/care/concerns of the user and their family and consistently failing to respond to issues raised and complaints made. In recent months this agency has failed to positively engage with the user's family and will often make decisions on its own without consulting the family, some of which were potentially put at risk/harmful to the user.
This agency used to be good and has good carers however they and the user are being let down by a shambolic back office and poor management and therefore I would not presently recommend it to others.
↩Reply from Sareena Sanger-Siera, Director at ASK Care Ltd - Ilford
Thank you Z H for taking the time to write about our company. Despite being a provider to your family member for over ten years where there have been very little to no issues, it has only just now become apparent to you that we have failed to take any interest in your parents well being / care....
Thank you Z H for taking the time to write about our company.Despite being a provider to your family member for over ten years where there have been very little to no issues, it has only just now become apparent to you that we have failed to take any interest in your parents well being / care. For nearly ten years we have strived to provide the best possible care and have always worked closely with the family to ensure the client has maximum choice in their care. It is a shame that only now when you have been involved with the care needs, that you feel this way. We have always been content with dealing with your other family members and all issues if any were always resolved.
Consistency has always been the key to the successful upkeep of this care package, if management was so poor the long term sustainability of the package would not have survived. Management went to the extent that for a period of extra need, the agency provided additional support without payment!
Review from M U (Client / Service User) published on 21 October 2020 Submitted via Postal Card•
Overall Experience
Thank you all for a great job. May God bless you all. This is the first time I am not screaming with an agency. Keep up the good work and keep smiling for it goes a long way with clients. Thank you once more.
Thank you all for a great job. May God bless you all. This is the first time I am not screaming with an agency. Keep up the good work and keep smiling for it goes a long way with clients. Thank you once more.
Review from B M (Client / Service User) published on 19 October 2020 Submitted via Postal Card•
Overall Experience
I really love this service and the quality is good.
I really love this service and the quality is good.
Review from S H (Daughter of Client) published on 8 October 2020 Submitted via Postal Card•
Overall Experience
When called due to fault, technician was prompt and friendly always.
When called due to fault, technician was prompt and friendly always.
Review from Surjit B (Daughter of Client) published on 3 August 2020 Submitted via Website•
Overall Experience
Excellent service, price range was very accommodating and the facility was exceptional. Thank you very much to all the carers and those who spoke a variety of languages. Helped with everything (washing clothes, picking up medicine) really helped me so much. Communication was very good as I was...
Excellent service, price range was very accommodating and the facility was exceptional. Thank you very much to all the carers and those who spoke a variety of languages. Helped with everything (washing clothes, picking up medicine) really helped me so much. Communication was very good as I was aware if there any problems and they kept me up to date with everything. No faults at all!
Review from Robina Y (Daughter of Client) published on 15 July 2020 Submitted via Website•
Overall Experience
They are professional and give good support to my mother. The carers are pleasant, friendly, flexible and knowledgeable, always willing to help. The office staff are friendly in all departments and will always help with any problem if it is possible. I would recommend this company. I feel very...
They are professional and give good support to my mother. The carers are pleasant, friendly, flexible and knowledgeable, always willing to help. The office staff are friendly in all departments and will always help with any problem if it is possible. I would recommend this company. I feel very confident in their care they give my mother.
Review from Jeremy L (Son of Client) published on 26 June 2020 Submitted via Website•
Overall Experience
It can't be easy relying on carers for many of your needs, and yet my mother and father have nothing but praise for the team from ASK. They have become friends and confidantes as much as providers of pills and physical assistance. Far from being strangers in the family home, my parents value them...
It can't be easy relying on carers for many of your needs, and yet my mother and father have nothing but praise for the team from ASK. They have become friends and confidantes as much as providers of pills and physical assistance. Far from being strangers in the family home, my parents value them enormously for making life as comfortable and reassuring and 'normal' as it can possibly be.
Building that trust has nothing to do with box-ticking. Relationships like these aren't based on professional training, as important as that might be. They're about human beings understanding, liking and wanting to help other human beings at a different and difficult stage in their lives. It's about giving a damn.
Building that trust has nothing to do with box-ticking. Relationships like these aren't based on professional training, as important as that might be. They're about human beings understanding, liking and wanting to help other human beings at a different and difficult stage in their lives. It's about giving a damn.
That's why I will always be grateful we found ASK. Collectively and individually, they give a damn. I've no doubt they are a tonic for my parents as well as the necessary support. And because of that, because I know I can rely on them at all times, they are also a huge tonic for me.
Review from Howard L (Son of Client) published on 26 June 2020 Submitted via Website•
Overall Experience
ASK Care have been providing care to my parents for some years now and throughout that time they have always provided first-class service.
The carers, they use really do care. When I see them with my parents, it's very clear that they seem to have a true vocation and enjoy their jobs.
The carers, they use really do care. When I see them with my parents, it's very clear that they seem to have a true vocation and enjoy their jobs.
As my...
ASK Care have been providing care to my parents for some years now and throughout that time they have always provided first-class service.
The carers, they use really do care. When I see them with my parents, it's very clear that they seem to have a true vocation and enjoy their jobs.
The carers, they use really do care. When I see them with my parents, it's very clear that they seem to have a true vocation and enjoy their jobs.
As my parents have fortunately had the same core carers throughout. I have seen the relationships grow so both my mum and dad trust the carers and we (the whole family) do too.
Review from Mona (Granddaughter of Client) published on 27 February 2019 Submitted via Website•
Overall Experience
The carers took great care of my grandmother. They were extremely professional and well trained. I would definitely recommend the company.
The carers took great care of my grandmother. They were extremely professional and well trained. I would definitely recommend the company.
Review from N N (Daughter of Client) published on 5 November 2018 Submitted via Postal Card•
Overall Experience
The carer that came to look after my dad and help him was very nice, patient, caring and sensitive to my dads' need. I would definitely recommend him!
The carer that came to look after my dad and help him was very nice, patient, caring and sensitive to my dads' need. I would definitely recommend him!
Review from Charlotte F (Mother of Client) published on 7 August 2018 Submitted via Website•
Overall Experience
I was recommended this care provider after some frustrating experiences with other agencies. I have two adult sons, one has cerebral palsy and is a wheelchair user and the other has Asperger's. The standard of carer that this agency provides is outstanding. All the carers I was supplied with were...
I was recommended this care provider after some frustrating experiences with other agencies. I have two adult sons, one has cerebral palsy and is a wheelchair user and the other has Asperger's. The standard of carer that this agency provides is outstanding. All the carers I was supplied with were intelligent and caring. They showed real affection towards my sons and went the extra mile to help them or entertain them. They had common sense, were chatty and friendly and totally professional at all times. Very importantly, they were always punctual! Also, very good value! Fantastic! And my sons loved all the carers and missed them when they left!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (1)
- 08 Dec 2018Recipient: ASK Care Ltd - Ilford
Accreditations
There are no accreditations posted yet for ASK Care Ltd - Ilford.
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Frequently Asked Questions about ASK Care Ltd - Ilford
How many Carers does ASK Care Ltd - Ilford employ?
ASK Care Ltd - Ilford employs 85 carers.
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