ASK Care Ltd - Ilford

40 Argyle Road, Ilford IG1 3BG
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9.4 22 Reviews
  • ASK Care Ltd - Ilford, Ilford
Ask Care Ltd is a home care agency providing personalised home care and support services for children, adults and older people at home.

The agency aims to promote independence for clients and a greater choice over the care received. Services are tailored to meet clients' cultural and language needs.

Services are tailored to promote choice, independence and community involvement. Ask Care has a wide range of staff who speak various languages and come from different cultural backgrounds.

Ask has a dedicated training centre running tailored courses for internal staff and external organisations. ASK Training is a accredited centre with City & Guilds and NCFE/ Cache.

ASK Day Care Services provides a Day care centre for adults with learning difficulties. ASK Day Centre has its own wheelchair accessible transport to pick up and drop off clients and is open Monday - Saturday.

ASK Day Care centre has an on-site shower room with a ceiling hoist and meals and snacks are prepared daily on-site.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £24.50 – £28.50

This will vary depending on the needs of the service user.

These prices are only a guideline, please contact ASK Care Ltd - Ilford to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Ask Care Ltd

Person in charge

  • Sareena Sanger-Siera (Managing Director)

ASK Care Ltd - Ilford Reviews (22)

Total of 22, showing 21-22
9.4

ASK Care Ltd - Ilford has a Review Score of 9.4 (9.367) out of 10, based on 7 reviews in the last 2 years. Over all time ASK Care Ltd - Ilford has 22 reviews.

Overall Experience

  • 19
  • 2
  • 0
  • 0
  • 1

Date Published

22
6
6
7
15

Review from Manjit K (Daughter of Client) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ask Care gave excellent service for my mother for over five years. She had stroke and was not able to communicate at all, but with their Punjabi speaking carers, she managed to start talking. Carers gave her a new and better quality of life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shrey P (Uncle of Client) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had dealings with this agency and found the person who I dealt with was very supportive and dealt with my query very well. The were very professional and told me things that were very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for ASK Care Ltd - Ilford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for ASK Care Ltd - Ilford is calculated as follows: ( (28 Excellents x 5) + (14 Goods x 4) ) ÷ 42 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ASK Care Ltd - Ilford is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (6)

No image found

Sareena Sanger-Siera

Job Title: Registered Manager

Registered manager of Ask Care Ltd

No image found

Bhavin Mehta

Job Title: Operations Manager

Operations Manager at Ask Care Ltd

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Amita Gondalia

Job Title: Finance Officer

Finance Officer for Ask Care Ltd

No image found

Rusheena Alibhai

Job Title: HR Officer

HR Officer for Ask Care Ltd

No image found

Harpreet Kaur

Job Title: Office Admin

Officer Administrator for Ask Care Ltd

No image found

Thasreena Chulliparambil Abdu

Job Title: Care Coorindator

Care Coordinator for Ask Care Ltd

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