UKG Care Havant believes everyone should be able to live life to the full, regardless of age or disability. For them, this means not only looking after your physical needs, but also taking care of your emotional wellbeing. Their approach to care centres on client happiness and their main aim is to help those they care for stay independent for as long as possible.
They think care begins with respecting and...
Care Provided by UKG Care Havant
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £23.50 - £33
- Weekly Live-in Care Fees: £1,350 - £1,647
Companionship and complex care services are available
Live-in, sleep ins and respite services are available
Also will go into hospital to care for your loved ones.
Contact UKG Care Havant to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- UKG Lifestyle Ltd t/a UKG Care
- Private Owned
Person in charge
- Natasha Waldron (Interim Registered Manager)
UKG Care Havant Reviews (49)
UKG Care Havant has a Review Score of 7.9 (7.944) out of 10, based on 6 reviews in the last 2 years.
Over all time UKG Care Havant has 49 reviews.
Your company failed to come to my mum on weekends telling my mum there was no lunch call therefore in the morning could you make her a sandwich failing to remember that she has oxygen cylinders to change over.
As well as at the end just stopping her care all together and then saying that you were told to stop even though you told us through a letter as well as verbally that you were going to give us 28 days notice which you never gave.
Let's wait for care quality commission outcome because they are doing an investigation because it is as they say a safeguarding issue toward your company of the way you treated my mother, it was disgraceful and they are taking it up as well as social services let's see the outcome shall we!
We're truly sorry this experience has caused distress - that's never the outcome we want for any client or family. Weekend lunch visits were adjusted in agreement with your mum. Carers reminded her during morning visits, and a welfare call was made later that day to check she was comfortable -...
My mother has end stage COPD and was transferred to UKG Care to provide her with getting her up/putting to bed, and meals throughout the day. During these last few months of using this agency, there have been times when some of the young carers have not even known how to cook simple things, or even use the cooker. Sometimes they wouldn't even turn up, leaving mum to fend for herself. They've now given mum 28 days notice stating they can't provide for her anymore. They didn't even turn up to give mum her dinner last night. We complained on Facebook, and they then blocked us!! The family are 1.5hrs away, and we're all disgusted with their behavior. This is negligence and we'll be taking this further!
We truly understand your frustration. However, UKG Care followed all formal procedures, including issuing 28 days' notice and maintaining open communication with all parties involved. On the final day, we were instructed in writing by CCG to conclude care after the morning call, with the new...
Thank you to the carers and the team.
We're deeply moved by your kind words and so grateful to hear that our team has been a comforting presence for your wife. It's truly our privilege to be a part of her life, and we're glad to know that the personal connections and care provided have made a difference. Our carers are passionate about...
Every carer was kind, respectful and professional and took their time to provide the best possible care to my mum.
Thank you.
We're deeply touched by your words and honoured to have been there for you and your mum during such a challenging time. It means the world to us to know that our carers were able to provide the kindness, respect and care your family deserved. We're here for you whenever you need us and we're grateful for the trust you've placed in us. Thank you again for sharing your experience!
At my time of life, I don't do reviews but UKG Care has been exceptional, from their office staff to all of their carers. My wife has help every morning. They all carry out all of my wife's requirements with a kind and happy manner. She looks forward to seeing them every day, which starts her day feeling bright and happy. One of her main carers should be called "Tina Turner" because she is simply the best.
Thank you for taking the time to complete our review. I am glad that you are happy with the service you are receiving. Please do not hesitate to contact us if you have any issues in the future.
Excellent set of carers, very grateful for the help and support provided by the whole company, could not have managed without them. Truly fabulous and caring, professional and reliable, would highly recommend.
Thank you so much for your kind words! We're thrilled to hear that our team has made a positive impact and provided the support you needed. It's truly rewarding to know that our efforts are appreciated. Your recommendation means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out.
This review should cover 2023/24. Whilst the care staff are generally excellent, the management of this company is not. I am constantly having to phone about the roster. Changes are made without confirmation or notification, not even a phone call. Last night was a typical example when we were expecting one carer and another turned up. Another issue is timekeeping. We expect someone at one time and they turn up at another. I once tried to talk to the branch manager about our situation and was promptly told to speak to the rostering department. It seemed beneath her to speak to me. Last night I had the phone put down on me under the excuse that the person suddenly couldn’t hear me. When I phoned back another person answered who had no trouble hearing me at all. I have now advised the company we will not train any more staff and that if anyone shows up for a duty who is new they will not be admitted. It’s happened too many times (over a dozen) after 8 months and still no regular team.
We deeply regret the experience you've had with our services. It's truly important to us that every interaction leaves you feeling valued and supported. I want to assure you that our Registered Manager has reached out to address your concerns and has initiated our complaints procedure to thoroughly...
Very happy with the carers, very satisfied but not happy with my times keep changing all the time. If you haven't got enough staff, carers etc, would be a good idea to get the agency back up, don't agree with walkers with being winter, them getting wet worries me.
Firstly, I'm glad to inform you that the walkers choose their shifts...
All the carers that I have had so far have been cheerful, chatty and helpful. I have no complaints.
Thank you for your positive feedback! Our team strives to provide the best care possible and it's great to know that we have met your expectations.
UKG care has been my father's first experience of home care. His care started early August. He appears to have had a good experience with the carers so far. He looks forward to their visits and appreciates the social interaction and reassurance that they provide. The family have been grateful for the communications via a notebook and phone when required.
Thank you for sharing your father's positive experience with UKG care. We are thrilled to hear that he has had a good experience with our carers and that he looks forward to their visits. We understand the importance of social interaction and reassurance in home care, and we are glad that our...
It is nice that he gets the same carers. With dementia, he gets confused, plus he seems to have trust in them but if he gets new ones he seems to play up so it's been nice for him. Just a big thank you to you all for the care you give him which makes me feel better.
Thank you so much for your kind words and feedback. We truly appreciate your trust in our carers and are glad to hear that your husband feels comfortable and secure with them. Consistency in care is indeed crucial for individuals with dementia, as it helps minimize confusion and build trust. We are...
Thank you for providing such a marvelous service. All your admin staff and carers have provided cheerful and efficient help. It is certainly helping me cope with the aftermath of an unfortunate accident.
Thank you so much for your kind words and positive feedback. We are thrilled to hear we are providing you with the help you need.
We understand that coping with the aftermath of an unfortunate accident can be challenging, and we are glad that we have been able to support you during this time....
There was some initial resistance about not needing any care, he is now looking forward to his daily visit. He was particularly impressed with a new carer who supported him when he collapsed. I have also been able to spend some time with my family at home.
Our dedicated team strives to build trust and provide compassionate support to all our clients. We are especially pleased to hear that one of our carers was able to assist your father when he collapsed, showcasing our commitment to their safety and well-being.
We also appreciate that our...
I would like carers to not be so late getting to me. I get on very well with most of the carers and they are very helpful.
Thank you for your feedback. We appreciate your positive comments about our carers and their helpfulness. We understand that punctuality is important to you, and we apologize for any inconvenience caused by their lateness. We will address these issues and see what we can put in place to ensure that...
In general I have no complaints, I have found your carers most helpful and considerate.
We appreciate your...
The care support I received is excellent and I now regard the carers as my friends and would miss their daily visits.
Thank you for taking the time to share your positive experience with our care support. We are thrilled to hear that our carers have not only provided excellent care but have also become friends to you. Building meaningful relationships with our clients is something we strive for, as it helps create...
Carers very helpful. Always polite and make sure everything is okay before leaving the premises. Polite and cheerful in every greeting.
Thank you for your positive review! We are thrilled to hear that our carers have been helpful, polite, and attentive during their visits. Ensuring your satisfaction and well-being is our top priority, and we are glad to know that they make sure everything is okay before leaving. We strive to...
My parents are very happy with the care provided. There were a few teething problems initially getting times and carers in place but it didn’t take long for everything to be smoothed out. Now we have a consistent carer and the times that suit my parents in place. Communication is good, generally, they know who is coming in advance. Overall, very happy.
Thank you for taking the time to share your feedback. We are glad to hear that your parents are happy with the care provided. We apologize for any initial teething problems in getting the times and carers in place, but we are pleased to know that everything has been smoothed out since then. It's...
On the whole, very satisfactory. There are one or two carers who I don't think are as capable as some. Most come in with a smile and are chatty, always ask if there is anything they can do like a cup of tea and the like. Thank you for your help.
Thank you for your feedback. We are glad to hear that your overall experience has been satisfactory. We appreciate your positive comments about most of our carers, who come in with a smile, are chatty, and offer assistance such as making a cup of tea. However, we apologize if there have been one or...
I am very satisfied with the level of care supplied by the carers. They are all nice individuals and I enjoy their visits.
Thank you for your kind words and positive feedback. We are delighted to hear that you are satisfied with the level of care provided by our carers. It's wonderful to know that you find them to be nice individuals and enjoy their visits. We strive to ensure that our carers not only provide excellent...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 October 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for UKG Care Havant.
Awards / Recognitions (3)
- Recipient: UKG Care HavantDate: Thursday 07 Nov 2019
- Recipient: UKG Care HavantDate: Friday 12 Apr 2019
- Recipient: UKG Care HavantDate: Friday 01 Feb 2019
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about UKG Care Havant
How many Carers does UKG Care Havant employ?
UKG Care Havant employs 60 carers.
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