Elite Livein Care Ltd

Wessex House, Upper Market Street, Eastleigh Business Centre, Eastleigh SO50 9FD
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9.4 22 Reviews
  • Elite Livein Care Ltd, Eastleigh
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Care Provided

Types of Home Care

  • Live-in Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £985 – £1600

Our fees are dependent on the individual needs for each client. We are able to give a quote once we have completed a care needs assessment

These prices are only a guideline, please contact Elite Livein Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Nikki Barrow (Registered Manager)
Are you the Owner/Manager of Elite Livein Care Ltd? View your Advertising Options

Elite Livein Care Ltd Reviews (22)

Total of 22, showing 1-20
9.4

Elite Livein Care Ltd has a Review Score of 9.4 (9.429) out of 10, based on 6 reviews in the last 2 years. Over all time Elite Livein Care Ltd has 22 reviews.

Overall Experience

  • 17
  • 5
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  • 0

Date Published

22
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16

Review from C T (Son of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All levels of care have been very good for my father we are confident he is in safe and secure hands. The management keep both me and my sister updated and we are involved in all issues that may arise.

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Review from N P (Daughter of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really happy with the service provided to my parents by Elite Live In Care. My parents are extremely well cared for, and the communications with the team are excellent. It is a weight off my mind knowing that my parents are safe, well, and looked after.

Reply from Nikki Barrow, Registered Manager at Elite Livein Care Ltd

Hi N, we are so pleased to read how happy you are with the care provided to your parents. Thank you for your lovely review.

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Review from K J (Daughter of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of the care provided by Elite has been exceptional and has given peace of mind to the whole family during a really challenging time. The transition from care home back to living in their own home has been seamless. The process was managed by the team in a supportive manner and the care provided
has been life changing for both parents.

Reply from Nikki Barrow, Registered Manager at Elite Livein Care Ltd

Hi, we are so glad to hear that the transition home for your parents, from the care home, has been a success and that it has given your family peace of mind. Thank you for your kind words and positive review.

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Review from T H (Sister of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Elite management to be helpful and professional. Any queries are dealt with without delay and I am kept informed. My sister's main carer is amazing and I have every confidence in her. I would thoroughly recommend Elite.

Reply from Nikki Barrow, Registered Manager at Elite Livein Care Ltd

Hi T, thank you for your lovely review. We are so pleased to hear the management team have been helpful for you and your sister. We thoroughly enjoy supporting your sister and have witnessed a lovely working relationship she has with her regular carer. Thank you for your recommendation.

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Review from R B (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elite Livein Care has been looking after mum for a couple of months so far, after she broke her left hip in October '23. Thankfully, their carers have been very professional and friendly. Having a good rapport is very important to have considering they are the ones looking after our loved ones 24/7.
The office staff are a great help in sorting out appointments and medication etc. They are definitely an excellent care provider and I wouldn't hesitate to recommend them.

Reply from Nikki Barrow, Quality and Compliance Director at Elite Livein Care Ltd

Thank you for your lovely feedback, it is an absolute pleasure to support your Mum and we look forward to continuing to build a great relationship with you all.

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Review from Tim R (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The patience and understanding shown by my mother's carer is wonderful. My father who would like to believe he can cope without help thinks she is excellent too.
If there is anything we could constructively offer to raise the care even higher in our thoughts is the odd issue with missing medicines
(my father's and not the patient's) or batteries/sensor mats which we still end up chasing around and the hospital visits that they forget. We the family try and keep them going but if they had no family left, how would these things get resolved.
Care is superb though and has put our minds at rest.

Reply from Nikki Barrow, Quality Director Compliance at Elite Livein Care Ltd

Thank you for taking the time to complete a review for us, we are so pleased to see you feel the care is superb and has put your minds at rest. With regards to hospital appointments, as a family, you have been managing these but if there is anything that Elite Livein Care can do to assist please do contact our Operations Manager and she will happily add this to the care plan. If there are any concerns with the care plan in situ for your parents, please always contact our Operations Manager immediately and she will action the relevant updates and changes for you all.

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Review from Caroline D (Daughter of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and efficient. Able to understand and meet complex client needs, to be flexible and respond to difficulties with sensitivity. Very prompt and appropriate response to communication. The staff were friendly and caring and the care plans ensured the carer knew exactly how to deliver the
right care. Could not have asked for more.

Reply from Nikki Barrow, Operational Director at Elite Livein Care Ltd

Thank you for your lovely review, we wish you all the best for the future.

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Review from S L (Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and caring.

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Review from J F (Son of Client) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elite deliver very good care to Mum. They are responsive when we have faced issues and always willing to share their experience and advice. Being smaller, they are much more flexible than larger care providers in my experience. Good management is an important aspect. Elite are good in this respect.

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Review from J T (Daughter of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Felt there was a significant improvement in my mother's physical and mental health after returning home from an assessment placement to have a live-in carer. She had definitely suffered a decline in her health whilst being assessed in hospital and just kept asking when she was going home. Very happy
now she is back in her own home with proper one-to-one care.

Reply from Nikki Barrow, Operational Director at Elite Livein Care Ltd

Thank you for your review, it is lovely to read Mum is now happy back at home.

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Review from D T (Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful in all ways.

Reply from Nikki Barrow, Operational Director at Elite Livein Care Ltd

Thank you for your review, our carers thoroughly enjoy supporting you and your wife, and we look forward to continuing into the future.

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Review from P F (Daughter of Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cooperative and supportive. Elite Livein Care could not have done enough to support us in transitioning our parents to live-in care. Despite some challenging behaviour from our parents, the carers and management team stuck with it. Our parents have now settled and are happy and well cared for.

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Review from P N (Son of Client) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elite has provided excellent live-in care initially for Mum following a mini-stroke in 2019 when she was released home in January 2020 and subsequently additionally for Dad who needs assistance with medication and some personal care. Whilst the carers have changed frequently over this period (Jan 2020
- Nov 2021) there has always been an excellent handover and continued excellent care.

Reply from Nikki Barrow, Operational Director at Elite Livein Care Ltd

Thank you for your lovely review, we have thoroughly enjoyed caring for your parents since we started in January 2020. Our carers and office staff always speak so highly of Mum and Dad and we all look forward to visiting and having a chat with them.

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Review from Lynn B (Daughter of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency provides excellent support to our amazing live-in carer. This allows mum, who is non-verbal and can no longer stand or walk, to remain in an annexe to our home safely.

Reply from Nikki Barrow, Operational Director at Elite Livein Care Ltd

Thank you for your lovely review, Lynn. We are so happy you chose Elite and look forward to continuing caring for Mum moving forward

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Review from Richard S (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elite Livein care has been looking after Mum (93) for almost three years. She has severe dementia and is housebound. The live-in carers supplied by Elite have made her life comfortable and she is content. We have been very grateful that we can rely on Elite to look after Mum, as my sister and I do not
live locally. This has been particularly reassuring during the Covid pandemic when we have not been allowed to visit due to the restrictions in force. Elite has been extremely proactive and helpful with any medical issues that have arisen with Mum.

Reply from Manraj Singh, Digital and Marketing Manager at Elite Livein Care Ltd

Hi, thank you so much for your review. It is a pleasure supporting your Mum and we look forward to continuing to support her moving forward. We are very pleased you are happy with the services we are providing to your mum. We look forward to seeing you soon. Thank you.

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Review from Cheryl A (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care for both my parents and with the level of communication with Elite in addressing any concerns we have. I feel confident in the knowledge that my parents have a good relationship with their carer and are being well cared for in all aspects of the service that
Elite provide.

Reply from Manraj Singh, Digital and Marketing Manager at Elite Livein Care Ltd

Hi, thank you for your kind comments. We thoroughly enjoy mum and dad's company and really enjoyed looking after them. It has been great to see the relationship and bond your parents have with the CAREGivers and management. Thank you.

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Review from J J (Daughter of Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very thorough initial assessment and we like the way a supervisor visits weekly to monitor the core package and client/staff satisfaction. Management were responsive when we had performance issues with a specific carer and the situation was resolved to our satisfaction. Service always felt very personal
and as a daughter, I felt I had a good relationship and communication with the supervisor and manager.

Reply from manraj singh, Marketing Manager at Elite Livein Care Ltd

Thank you so much for your kind words. We are always here to support you and your family member. Thank you for the review. Kind regards, Elite Livein Care.

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Review from P R (Daughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding care for a relative is never easy, we have had to do this process once before! Having had a difficult experience, we were dreading having to go through this again! Elite Livein Care was recommended to us, and we are so thankful we found them! The lady who was our first point of contact, who
was extremely professional, helpful and reassuring. She asked the relevant questions on the phone and then came out to visit us to carry out Dad's assessment. After that, our contact with the manager was just as helpful and professional. Both team members showed us empathy and patience and really put our minds at ease! Dad absolutely loves his carer, and everything has just gone so smoothly. I will definitely recommend you to others!

Reply from Nikki Barrow, Operational Director at Elite Livein Care Ltd

Thank you so much for your kind words. We are so glad to see our management team have supported you so well and put you at ease with our care package. We look forward to continuing supporting your dad and your family.

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Review from Linda C (Daughter of Client) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elite Livein Care has been a tremendous help to our family. My father needed urgent care, and nothing appeared to be too much trouble for the staff. The assessment was detailed to help the care staff understand needs and the office staff are always friendly and helpful to us. Thank you.

Reply from Nikki Barrow, Operational Director at Elite Livein Care Ltd

Thank you for your review Linda, we look forward to continuing to support you all.

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Review from J M (Friend of Client) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to find home care very quickly for an elderly friend, we were recommended to call in Elite Livein Care. They have been really good from the beginning. The live-in carers have been extremely kind, caring and professional, with the management on hand, dealing with any queries in a very efficient
manner and again very professional. To date, our experience with Elite Care has been excellent.

Reply from Manraj Singh Pooni, Digital and Marketing Manager at Elite Livein Care Ltd

Thank you for your kind words. We really enjoy looking after your friend and really pleased that our services provided is working well.
Thanks
Elite Care.

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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for Elite Livein Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Elite Livein Care Ltd is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite Livein Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Elite Livein Care Ltd

What Type of Services does Elite Livein Care Ltd offer?

Elite Livein Care Ltd offers Home Care.

How many Carers does Elite Livein Care Ltd employ?

Elite Livein Care Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Livein Care Ltd to verify any information. View our terms and conditions. Elite Livein Care Ltd has an Basic Service - more info.