Home Instead (Chichester & Bognor Regis)

Home Care House, Madgwick Lane, Westhampnett, Chichester PO18 0FB
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9.6 66 Reviews
  • Home Instead (Chichester & Bognor Regis), Chichester
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Care Provided by Home Instead (Chichester & Bognor Regis)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: from £1650

Home Instead provides a minimum of one hour calls. Unlike other care providers, we do not provide shorter calls at uplifted rates. This means we can pay our staff fairly and our limited team of care professionals focus on the task at hand for the full duration of their visit, never cutting calls short.

These prices are only a guideline, please contact Home Instead (Chichester & Bognor Regis) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Deborah Embleton (Registered Manager)
Are you the Owner/Manager of Home Instead (Chichester & Bognor Regis)? View your Advertising Options

Home Instead (Chichester & Bognor Regis) Reviews (66)

9.6

Home Instead (Chichester & Bognor Regis) has a Review Score of 9.6 (9.550) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Chichester & Bognor Regis) has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Chichester & Bognor Regis)
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Total of 66, showing 41-60
Review from David G (Son of Client) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After six months with this agency, I can honestly say they have provided a complete service, reliable and very personable. As the family are not 'round the corner', we are comfortable leaving the team to provide the necessary first class care for my parents.
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Review from Rebecca (Daughter of Client) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without exception, your team offers the kind of love and care you would give your loved one yourself. I can’t thank everyone enough for all they did for my father, he appreciated it immensely, as did I.
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Review from Kevser A (Client) published on 22 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
When I first came to the UK I was anxious and I didn't have any idea how to adapt to England. Also, I have a physical disability which makes me a necessity for good service and good caring. Home Instead helped me with excellent caregivers. They are absolutely good at timing and they are really professional.
Needless to say that you can always feel secure. Thank you for everything.
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Review from Lynda B (Daughter of Client) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, I would just like to say how happy our family are with the care provided by you and your excellent staff. Whenever there have been any concerns over my mother, somebody contacts me straightaway and between us, we sort things out. This puts my mind at rest knowing your carers are on the ball. Thanks
again, kind regards.
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Review from B C (Daughter of Client) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having suffered a stroke, I engaged Home Instead as carers for my father when he came to live with us. They provided great help in those early days, the service was always professional, caring and reliable. Dad liked the male carer, who was also able to take Dad out and about to various locations, and
he was available when we needed him so the relationship grew. I was extremely grateful for the support and would certainly recommend.
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Review from Sarah E (Power of Attorney of Client) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been taking out two of my elderly clients, a married couple, both of whom have mobility problems. The clients have not stopped talking about their outings, they are so thrilled to be out and about and their family have contacted me as well to say how much the client's are enjoying
it.
It is so reassuring to know that trained carers are with my clients to keep them safe while enhancing their quality of life.
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Review from Elaine D (Daughter of Client) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's carer is very helpful, friendly and reliable. She has made a huge difference to my mother's day to day living. My mother needs little personal care at the current time but knowing someone is coming on a regular basis and having company is wonderful for her and for myself.
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Review from Julie W (Daughter of Client) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with the service and staff and so glad we changed from our old agency. The main difference has been that we had up to 14 possible carers coming in to see Mum twice a day for 30 minutes but often it wasn’t 30 minutes, it would be a shorter time and usually they would be in a rush.
Now
there are mainly 2 but can be up to 4. As we have little change in carers they know Mum so well and can tell if she is out of sorts and not herself, which means they are much quicker at seeing any deterioration and therefore the doctor is called earlier.
I was apprehensive at first when the owner said they only do visits of 1 hour minimum but it has worked perfectly. The carers are a large part of Mums life and they certainly brighten her day.
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Review from Graham W (Son of Client) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm delighted to endorse Home Instead Senior Care (Chichester & Bognor Regis). I live 170 miles away from my 90-year-old mother and my sister, who lives near her, was finding it hard to cope with Mum's needs. Mum is fit for her age and mentally active but was finding it increasingly hard to cope with
some everyday tasks and had lost a lot of confidence.
A spell at a local care home caused her to go downhill rapidly at it became clear that she wanted to be back in her flat BUT that she needed more help. Home Instead Senior Care offered the perfect solution to all our needs and have provided care at home for nearly 2 months. The customised care plan fits Mum's exact needs and provides her with the help, company and reassurance she lacked.
From the outset, the level of service and care has been outstanding. Mum has a lovely, regular carer and everyone we have met/spoken with has been so friendly and totally professional. The transformation in Mum's well being and outlook on life has been remarkable. Thank you all SO much.
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Review from J G (Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the service and have mentioned it to friends.
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Review from Richard C (Son of Client) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was introduced to Home Instead carers when it became apparent that she needed regular and reliable care at home.


She currently has carers visiting her three times a day. She wakes up to the cheery smile of a carer who lets herself into the flat around 8.00am. All her early morning needs

are attended to and she is set up nicely for the day ahead.


Mum is visited again at lunchtime when she gets help with her lunch and any other needs.


She gets a final visit around 8.30pm when a carer helps get her ready for bed and says a comforting goodnight before seeing herself out.


As her son, I have total admiration, respect and thanks for all the help that Home Instead carers provide.


Everything is done with compassion, feeling and friendship. Help is relevant and practical while at the same caring, thoughtful and genuinely friendly.


Mum quite simply could not be at home without the unstinting and reassuring support of Home Instead Carers. I cannot thank you all enough.

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Review from Glennis M (Daughter of Client) published on 16 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I personally can't praise this company enough for all the help that has been offered. Nothing seems to be too much trouble and everybody seems to be so ready to accommodate any situation. I love the fact that any care package you have in place can be altered very easily to suit the changing needs of
elderly clients. I would have no hesitation in recommending Home Instead in the future.
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Review from Maddie H (Daughter of Client) published on 6 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home help that was found for my mum, who has dementia, has been invaluable to both her and my Dad. They treat her as part of the family and she always seems to know how to handle any situation. She just gets stuck in and my mum adores her. Home Instead have been a great support to us all at this
difficult time and are always there on the end of the phone for advice and help.
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Review from David C (Husband of Client) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very punctual at all times. They are very kind, caring and are always ready to listen. They take a keen interest in their client which is nice.
Should you have an issue it's always dealt with quickly and with a follow-up visit to ensure that it has been resolved.
Nothing but
praise for the home care team.
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Review from Emily A (Power of Attorney of Client) published on 16 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service received for my elderly client. I was appointed her court deputy as she had no family, the local authority had placed her in a care home and diagnosed dementia but she was adamant she wanted to go back home. I chose Home Instead Chichester because of their promise to match
carers to the client and I couldn't be more pleased. Our lovely client returned back home after three months in care and has accepted the carers into her home without any difficulty, she now says she wouldn't be without them. To think she could have stayed unhappy in the care home for the rest of her days is so sad. Home Instead Chichester - (all the team but especially the manager) have gone above and beyond to ensure she is safe, settled and happy. Totally recommended.
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Review from Thomas C (Client) published on 31 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very professional organisation. All members of staff and in particular my wife's carer, are both polite, caring and considerate.
When I require extra hours of care for my wife, every effort is made to arrange for our usual carer to attend. This reduces any stress on my wife as she does not have
to get acquainted with a new carer.
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Review from Diana J (Wife of Client) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Home Instead.
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Review from Michelle G (Niece of Client) published on 3 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 88-year old aunt has dementia and lives at home alone, with her little dog. She was adamant she didn't want services involved. Home Instead (HI) have been really great at offering a personalised, friendly service which my aunt has started to warm too. Their carer has been patient and tolerant, allowing
my aunt to speak her mind and respecting that there are days when she will be turned away but that these allow her to still have control of her life. As dementia goes, she is often pleased to see her on the next visit! The carers dog visits too so they all walk together and when invited in for coffee, play in the garden which my aunt loves. HI have been open to discussing with us a way of progressing their visits and their relationship with my aunt. Fish and chips Friday has been introduced with mixed reception but never the less eaten and some garden planting is being planned for when she is receptive to this. Staff are always friendly and helpful when I call and regular updates are emailed.
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Review from Tania J (Power of Attorney of Client) published on 16 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a private client lawyer, acting as attorney and Deputies for my clients who are predominately elderly and vulnerable. I have found it extremely difficult to find a care provider that 'cares' for my clients in the same ways as I do, with respect, dignity, friendliness and professionalism.


Home

Instead are a breath of fresh air to the care profession!!!


They are so kind, caring and friendly but also extremely professional.


I know my clients are in safe hands with Home Instead and would (and have) recommend them to anyone who is looking for a care agency who will treat their loved one as they deserve.

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Review from Julia B (Daughter of Client) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead's care and consideration for my mother following her discharge from the hospital over a number of weeks was absolutely superlative. Always kind and compassionate, each carer forged a personal bond with her and make the effort to get to know her and her priorities and preferences. Each also
took the time to talk to my father as well as to her and every visit became something to look forward to for both of them. It soon felt like there were old friends in the house, with lots of conversation and laughter accompanying every visit, as well as meticulous clinical and pastoral care. I cannot recommend Home Instead and their teams of dedicated professional carers more highly. I know my father feels the same, even though he was initially cautious about people he didn't know coming round - but he soon got to know them well and to trust and respect them immensely. It was not just my parents that appreciated the very special input of Home Instead, but our whole family.
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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Home Instead (Chichester & Bognor Regis) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Home Instead (Chichester & Bognor Regis) is calculated as follows: ( (36 Excellents x 5) + (3 Goods x 4) + (1 Poors x 2) ) ÷ 40 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chichester & Bognor Regis) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

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