Home Instead (Chichester & Bognor Regis)

Home Care House, Madgwick Lane, Westhampnett, Chichester PO18 0FB
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9.6 66 Reviews
  • Home Instead (Chichester & Bognor Regis), Chichester
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Care Provided by Home Instead (Chichester & Bognor Regis)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: from £1650

Home Instead provides a minimum of one hour calls. Unlike other care providers, we do not provide shorter calls at uplifted rates. This means we can pay our staff fairly and our limited team of care professionals focus on the task at hand for the full duration of their visit, never cutting calls short.

These prices are only a guideline, please contact Home Instead (Chichester & Bognor Regis) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Deborah Embleton (Registered Manager)
Are you the Owner/Manager of Home Instead (Chichester & Bognor Regis)? View your Advertising Options

Home Instead (Chichester & Bognor Regis) Reviews (66)

9.6

Home Instead (Chichester & Bognor Regis) has a Review Score of 9.6 (9.550) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Chichester & Bognor Regis) has 66 reviews.

Overall Experience
  • 57
  • 9
  • 0
  • 0
  • 0
Date Published
  • 66
  • 2
  • 3
  • 7
  • 59
Reviewer Connection to Home Instead (Chichester & Bognor Regis)
  • 23
  • 14
  • 12
  • 6
  • 3
  • 2
  • 2
  • 1
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  • 1
Total of 66, showing 61-66
Review from Jonathan S (Nephew of Client) published on 25 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and professional caregiving team, who have all created a strong rapport and trust with my uncle within a very short time. They are efficient, arriving on time and leaving as required. Personal care has been delivered at a high level with perseverance and continued encouragement in a gentle
yet assertive way. Service has extended to include laundry and prompting of medication, which is great. Communication between carers, management and office team has been excellent to date and we feel our ideas and (rare) concerns are listened to carefully and addressed promptly by circulating an email to all the team. Some actions are still 'work in progress' which is understandable when working with a bright and very independent minded gentleman! Continuity is also a strong factor with the team mainly being the same three Care Givers. Overall, we are very happy to have chosen Home Instead.
  • Staff
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  • Management
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Review from Michael R (Son of Client) published on 18 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, that is me and my immediate family, are extremely pleased with the level of friendly and personal service and supervision from the team who care for my mother (3 times a day). Communication with me is very good and this is an important aspect as I live a long way from Chichester. The ability to
deal with the unexpected problems that crop up has been terrific and is a great help and comfort to me.
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Review from Bryan R (Son of Client) published on 18 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
When choosing a care service for one's very elderly frail mother (98 years), one hopes to find carers who are kind, gentle and capable and are able to develop a positive relationship with the client, meeting individual requirements, encouraging choice and sustaining dignity. All of these hopes have
been met fully by Home Instead, signicantly influenced by consistency of well-motivated and well-trained staff, with most of the weekly 13.5 hours service being delivered by two staff, with the balance being delivered by a very limited number of other personnel.
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Review from David M (Son of Client) published on 18 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been amazing for us. Before we found Home Instead, myself and my sister were massively struggling to cope with the demands of looking after our mentally ill mother. She was not looking after herself and her living on her own was dangerous on many levels, but she did not want to move
into residential care. Over the last year, care givers from Home Instead have been visiting every day – helping with her day to day needs and tasks, keeping her company and assessing any changes. This has meant she hasn’t needed to move into care and has managed to keep some level of independence and our lives have improved dramatically. The staff at Home Instead are friendly, approachable and professional and come highly recommended.
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Review from Maria M (Daughter of Client) published on 17 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the start of using the Home Instead Homecare Service, we were satisfied and extremely pleased with the care our Mother received. A high standard of care and attention to detail. She was very happy during the period of care and built good relationships with all her carers which, as a family, was
such a help to us at a difficult time.
The notes were always well written so I could always see what had gone on during a shift. We wouldn't hesitate to recommend Home Instead.
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Review from Elaine T (Partner of Client) published on 16 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been supportive and accommodating from the first meeting. They took care to match carers to the client, monitored them and took detailed notes to enable them to get to know the client as soon as possible.
The manager checks regularly to ensure that we are happy with the service and
office staff are friendly when I need to ring them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Home Instead (Chichester & Bognor Regis) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Home Instead (Chichester & Bognor Regis) is calculated as follows: ( (36 Excellents x 5) + (3 Goods x 4) + (1 Poors x 2) ) ÷ 40 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chichester & Bognor Regis) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

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