The Blue Arrow Care Group - Richmond Kingston & Elmbridge

The Smith - Dneiper, 145 London Road, Kingston upon Thames KT2 6SR
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9.2 53 Reviews
  • The Blue Arrow Care Group - Richmond Kingston & Elmbridge, Kingston upon Thames
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Blue Arrow Care Ltd

Person in charge

  • Lucy Challis (Manager)
Are you the Owner/Manager of The Blue Arrow Care Group - Richmond Kingston & Elmbridge? View your Advertising Options

The Blue Arrow Care Group - Richmond Kingston & Elmbridge Reviews (53)

9.2

The Blue Arrow Care Group - Richmond Kingston & Elmbridge has a Review Score of 9.2 (9.190) out of 10, based on 5 reviews in the last 2 years.
Over all time The Blue Arrow Care Group - Richmond Kingston & Elmbridge has 53 reviews.

Overall Experience
  • 39
  • 14
  • 0
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Date Published
  • 53
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  • 5
  • 48
Reviewer Connection to The Blue Arrow Care Group - Richmond Kingston & Elmbridge
  • 22
  • 13
  • 5
  • 3
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  • 1
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Total of 53, showing 21-40
Review from D W (Daughter of Client) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are kind, considerate and efficient. They took Mum on in the middle of a pandemic when the previous ones wouldn't take her back after being in hospital. They have done a great job in the worst of circumstances and always with a smile.
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  • Treated with Dignity
  • Value for Money
Review from Sheila T (Niece of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has Alzheimer's/Dementia and we needed to arrange daily care for her. From the moment I called the manager, I knew I had called the right care company, responsive, understanding and caring.
Throughout the year we used their services one people carer that really stood out as exceptional,
superb carer, however, the manager's No2 also stepped in when needed in emergencies and amazing too. Another mention to another carer who also helped out when needed.
Blue Arrow don't do live-in care at this point in time and that's why we had to stop using their services which is a great shame as we were so happy with them.
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Review from R H (Wife of Client) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with Blue Arrow Care, a small company, strongly led by its co-owners, who regard all their carers as "family". The leaders' beliefs and ethos are reflected in all the carers and my husband is always treated with great kindness and dignity. The carers carry out their work
with compassion and enthusiasm, despite long hours, a heavy workload, and emotionally draining work. You have to be a special kind of person to be a carer and I would say that Blue Arrow's carers are well chosen. Timings for visits can sometimes, inevitably be a bit erratic and I would suggest that clients are always phoned if carers are going to be late. Value for money? Difficult to judge as I have no other experience to compare the costs with. I would say it is satisfactory, considering the number of daily visits.
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Review from Jenny L (Sister of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend Blue Arrow Care to anyone. My brother has had support for the last three years and it’s always been very good. The carers that visit him have been fantastic and often do things for him above and beyond their remit. He has established solid relationships with his carers and
they with him but always in a professional way. During this awful time, Blue Arrow have kept people going in to visit my brother and have sent regular emails to me and my brother to keep us in touch with what’s happening re visits, sickness of staff, etc. I would like to thank Blue Arrow and their staff for coping in these very difficult times. Well done to you all. Keep up the great work that you do.
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Review from Madelyn R (Daughter of Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Over the last few months of this coronavirus, the carers for my mum have been brilliant. As I cannot come to see Mum because of lockdown and I live out of the area to my mum, they have shown friendly and other practical care I can't give a moment. I don't feel so worried about knowing they are there
for Mum and me if I needed it.
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Review from Jenny (Daughter of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Blue Arrow have been visiting my mother twice a day for the last three months, and it's a great relief to know they are checking on her regularly. I don't have direct personal experience of the care they provide, but when I had concerns about whether she was eating enough, Blue Arrow was helpful and
came up with a practical action plan for dealing with that, which seems to be working. They've managed not only to continue to provide her care during the coronavirus difficulties but have also kept me informed of what they're doing - I'm very grateful.
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Review from Natasha (Daughter of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad’s condition warranted four double-up calls a day and we were keen to find the right carers for dad’s needs. Blue Arrow supported not only, dad but all the family. Whenever there was a problem it was addressed promptly and professionally by the manager. I can thoroughly recommend Blue Arrow as they
do genuinely care for their clients. Thank you for all your support over the years.
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Review from Pat C (Daughter of Client) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mum has been with this agency since last Christmas, and the service has been excellent from day one. They are kind, and extremely caring towards her. As she has dementia, she can sometimes be difficult at times, but they are always very understanding. It is wonderful having carers who
really seem to care, and I feel I can trust them to look after her.
Reply from Lucy Challis, Registered Manager at The Blue Arrow Care Group - Richmond Kingston & Elmbridge

Pat, Thank you so much for your kind words we are so grateful.

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Review from Marie (Daughter of Client) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mother required a care package in place before she could leave hospital. Blue Arrow Care came immediately to do a thorough assessment and were able to start the next day.
The main carer was fabulous with my mum, showing great care and concern for her welfare. Always smiling, chatty and
cheerful, she was willing to help in any way needed. Other Carers were equally as lovely and my mother got on with them all, looking forward to their visits. All staff were efficient, trustworthy, reliable and professional. They answered phone calls, emails and texts immediately.
My mother and our family were very pleased with this agency.
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Review from Elna M (Client) assisted by family/friend published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Looked after well. Very punctual. They treat me with great respect. One of my carers looks after me very well.
I am very happy with the service I receive.
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Review from A T (Husband of Client) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care has increased with the new carer who is excellent. She provides all-round care. Not just the basics of washing and dressing but the little extras. Make the bed, sort out clothes, wipe down windows etc. That makes a big difference.
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Review from J S (Wife of Client) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had three lovely carers to help him.
Reply from Lucy Challis, Registered Manager at The Blue Arrow Care Group - Richmond Kingston & Elmbridge

Thank you for your review. Your positive feedback means everything to us.

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Review from J L (Client) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, cheerful wake up call.
Reply from Lucy Challis, Registered Manager at The Blue Arrow Care Group - Richmond Kingston & Elmbridge

Thank You. I'm glad the carers are cheerful when they come for your morning call.
Once again thank you.

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Review from Lynne F (Client) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always kind, considerate and respectful. Nothing is too much trouble and always delivered with a smile. Great overall service.
Reply from Lucy Challis, Registered Manager at The Blue Arrow Care Group - Richmond Kingston & Elmbridge

Thank you so much. Your feedback means everything to us.

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  • Value for Money
Review from A D (Friend of Client) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service and staff are very kind.
Reply from Lucy Challis, Registered Manager at The Blue Arrow Care Group - Richmond Kingston & Elmbridge

Thank you. Your review really is appreciated.

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Review from Ros C (Client) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been through the care system for more than four years and this agency has offered me a service that is above expectations and is excellent. I have always invisiged such service but has only been realised at this point in my life when I’ve been at my lowest and needed more than just someone to
care. They listen, always want to know what I want and strive to meet my needs and expectations at all times.
I would never have imagined this to be so. My deepest gratitude and thanks will be towards them especially the managing directors.
They come highly recommend in supporting people in similar situations to me. They have a calming influence given the stress I’ve been through this has been amazing.
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Review from Susan M (Daughter of Client) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have not used these guys long as we were allocated a larger firm from the hospital. I wished we had changed sooner and I really think Blue Arrow Care Ltd should be high on the supplier list of carer agencies, they really do care about the patient and their families.
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Review from Jane C (Client) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The services provided for my husband have been excellent. We are very pleased with his level of care and appreciate the professionalism of everyone at Blue Arrow Care Ltd.
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Review from Frank S (Client) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy overall.
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  • Treated with Dignity
  • Value for Money
Review from Mary C (Client) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Blue Arrow are caring and do everything to make life very comfortable.
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Current Review Score: 9.2 (9.190)

Overview of Review Score

The Review Score of 9.2 (9.190) out of 10 for The Blue Arrow Care Group - Richmond Kingston & Elmbridge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for The Blue Arrow Care Group - Richmond Kingston & Elmbridge is calculated as follows: ( (21 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 29 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Blue Arrow Care Group - Richmond Kingston & Elmbridge is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (0)

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