Blue Arrow Care Ltd

60 Richmond Road, Kingston, Kingston upon Thames KT2 5EH

Blue Arrow Care provide domiciliary care services in the Kingston and Richmond boroughs, with their head offices in the heart of Kingston.

Care services that are offered, include companionship, personal care, medication assistance and help with cleaning and shopping.

The company strives to put the individual's needs at the centre of everything they do, to provide tailored services for the customer.

Owner : Alexandra Austen

Person in charge: Lucy Challis (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 6

Fees Guide: £15-22 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Blue Arrow Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Blue Arrow Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Blue Arrow Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.935 for Blue Arrow Care Ltd is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) ) ÷ 77 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Blue Arrow Care Ltd is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Blue Arrow Care Ltd has a Review Score of 9.9 (9.935) from 13 Reviews

Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blue Arrow Care Ltd?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Blue Arrow Care Ltd

  • Client / Service User
    4
  • Daughter of Client/Service User
    2
  • Niece of Client/Service User
    2
  • Cousin of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • more

My brother who has cerebral palsy and a moderate learning disability has been having personal assistant care at home, for the last year.
He has received excellent support having help with his weekly shopping and has been out with a PA every week for an afternoon outing.
Blue Arrow have treated him with dignity and respect, listens to what he likes and also does activities with him that he hasn't tried before eg. bowling. He really enjoys his time with the staff and has fun.
The manager has been supportive to my brother when other PA's have been unable to visit, providing back up cover wherever possible.
I'm very pleased with the communication we get and can always email i/phone if need be as can my brother.
It is particularly important for me to know he has good help and support as I don't live near him, but always know what has been happening.
I hope he is able to continue for as long as is possible with Blue Arrow Care and would highly recommend them to others.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Blue Arrow provided the most outstanding service in supporting my father-in-law and me for a two week period.
Your genuine care, professionalism, proactivity and reliability were a real lifesaver in what were potentially quite difficult circumstances. You were attentive, supportive, friendly and flexible to our ever-changing needs. Having phoned a few different agencies to find some support, you were the most professional and helpful on the phone and your positive attitude remained a constant in the time you were with us. I'm so glad we engaged with this small, family run business rather than a huge corporation who treat the elderly like numbers. We will miss our visits from you and our dog is very sad too. If I could give you 40 out of 10 on this website, then I would because you went above and beyond. I would have no hesitation in recommending your services to others. Hope to see you around the Kingston area again soon.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The carers are always pleasant and very caring. Twice there have been emergencies and they have stayed long beyond their allotted time until I could arrange for a friend to take over. I live many miles away and am always promptly informed of any concern. They have established a good relationship with me as well as my relative. The standard of their care is superb.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

It was a huge relief to find such a professional and caring organisation to look after my mother following a number of very bad experiences with other “carers”.

Not only are the people at Blue Arrow very knowledgeable about the elderly, their difficulties and how to manage them, but they are warm and friendly people who go the extra mile to ensure the best possible experience with them - for both the client and their relatives. They are extremely efficient at their job and have kept me regularly in touch with important issues they come across and even remembered to mark my mother’s 93rd birthday with some flowers.

At last, I have confidence that my mother is experiencing proper care. I previously worked as a social worker with the elderly for many years, which meant liaising with carers a lot, so have a lot of experience of this area of work. I am happy to say that Blue Arrow is the very best care agency I have come across and feel very fortunate to have done so.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Blue Arrow really care. They have looked after my aunt for the last couple of months and I know that she is in safe hands and receiving the best care. They have been very helpful as I live a long distance away from my aunt, nothing is too much trouble. They definitely provide the personal touch.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Blue Arrow Care have provided excellent care to my mother, right from my first contact with them when she was due to be discharged from the hospital. The hospital required the carers to be at the property when mum was discharged and kept changing the discharge date and time. Blue Arrow was very flexible and accommodating, guaranteeing that they would be there whatever time, day or night. Once she was out, they provided superb care on every visit with a small team of carers who all take the effort to get to know mum and the family. It is clear that all the staff are genuinely caring people and will go out of their way to ensure mum is cared for in the best possible way. Highly recommended.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The help and care I received from my carer following my return home with a broken leg was excellent. Very caring and with an easy manner. I would certainly recommend them to others. Also excellent time keeping.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I was so pleased to find Blue Arrow Care for my neighbour. He had reached a critical point in terms of hygiene, diet and quality of life. I was struggling to help with a job and family, but there was no one else. Having the carers making daily visits ensures that he is fed, washed and living in a clean environment. Importantly it gives him someone to chat to every day too. He is really enjoying their company and looking forward to the trips they offer. Having their care has transformed his appearance, quality of life and positivity.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Blue Arrow Care Ltd have been amazing looking after my uncle. Nothing is too much trouble and he tells me he likes seeing the same person which Blue Arrow Care Ltd ensures that he does. The level of commitment and care is second to none. Great to see a care agency that actually does care! Well done Blue Arrow Care Ltd.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Blue Arrow Care look after me very well. They send the same carer to every visit which is the manager. We have a great laugh and she comes in every time with a big smile on her face! They do a great job. I've met the director too who is lovely. They are very compassionate, caring and kind. I'm happy with everyone that comes to visit.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My previous care agency were rubbish, a few were caring but they didn't come on time and left early.
My new carer comes on time, stays her full time, is caring and cheerful. I look forward to seeing her each day, it's so nice to see the same face instead of many faces who can't wait to get away.
My carer is thoughtful and does a good job, always asks if there is anything else she can so.
We are very pleased with her care and recommend her.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Absolutely delighted with the care package provided by Blue Arrow for my 95-year-old mother.
Very professional but also very caring.
I had previously had no experience regarding elderly care and was naturally apprehensive as the whole process could have been a minefield. However, my worries and concerns were completely dispelled after contacting Blue Arrow and meeting with them to discuss the care needed and formulating a suitable care package. I would highly recommend Blue Arrow to anyone needing care.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Brilliant care agency. It was wonderful to deal with not only professionals but people who have needed care within their families, they really cared and really showed empathy. This was such a lovely thing to actually receive from a care agency as you would be surprised but I have had bad experiences in the past with feeling like I was just a client and didn't really feel like the carers cared for me or my family. It was extremely refreshing to know that my family member will be looked after by people that actually care and will build up strong rapports, not just with the clients but the families as well. One gesture I was just blown away with, was the volunteering service that every 4 weeks they will actually pay for a day out to get my family member (do not want to give details) out and about and socialised and all expenses are covered. I have never encountered a service like this. If you are stuck and you feel like you don't know where to turn I was highly recommend blue arrow.

How likely would you be to recommend Blue Arrow Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Blue Arrow Care Ltd

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for Blue Arrow Care Ltd

Job Vacancies

Staff Profiles

There are no staff profiles posted yet