Bay Home Care

I would recommend Bay Home Care to anybody without hesitation

They were also very helpful when it became clear my mum needed residential care. I would recommend Bay Care to anyone in the Grange area needing any level of care short of residential.

Excellent service. Well trained staff, always polite and very helpfull. Nothing is too much trouble. Puntual.

Thank you all so so much, from the bottom of our hearts: words are not enough to express how incredibly grateful we are for the help & care given by you wonderful people: Team Of The Year!

Bay Home Care cared for my father in the late stages of heart failure. I spent lots of time with Dad during his last few months and met more than a dozen carers. The team were consistently excellent. Each person knew Dad, his awkward preferences and cranky mood, as well as his favourite foods and happy memories. They cleaned, cooked and did any housework and worked very closely with Dad's doctors and nurses. If Dad had any crisis while I was away with my work, I often heard about it quickly first from Bay Home Care. They respected his desire to try and make his own meals until it was no longer possible. They provided his personal care, when he became bed-bound, and were invaluable to Dad and to me during his last two weeks of palliative care. The tenderness and true care for Dad's well-being and dignity were apparent at all times. Their care visits gave me a chance to get out of the house and run errands or have a walk. Contacting Bay Home Care was the best decision I made.

Carers went the extra mile but at the same time allowed her to keep as much independence as possible.

If you need excellent, professional home care look no further than Bay Home Care.

The staff and carers are providing an excellent service in taking care of my mother at home, including shopping cooking medications cleaning and many more including taking her to various hospital appointments to meet all her needs. The carers are also in direct contact with district nurses and local GP surgery who are also involved in my mother’s well-being, everybody involved are providing an excellent service to support my mother and I cannot thank them enough for all the support and care they provide. Thank you.

Always helpful and do anything we ask for.

Bay Home looked after my husband since the 25th September 2023 until February 2024.

Mum's always had excellent care and any issues of followed with report to nurse/doctor. Also very good at keeping us involved and informed.

The care provided by Bay Home Care is overall very satisfactory. The company are very patient and provide significant support to the service user in what can sometimes be a very challenging situation.

My sister and I are very pleased with the excellent care that she has received from this agency for several years. As I live 80 miles away it is reassuring to know that the agency can be contacted and will deal with any issues over and above the two visits a day which they make to give her medication. Also, it means that both she and I know that someone will be calling every day which is an added insurance should anything happen where additional assistance is needed. Would happily recommend Bay Home Care.

Most carers are adequate. Some of the younger girls could do with some proper training. All the carers are very polite and treat me with dignity. Could do with some proper rostering. It would be good if I could have a regular carer, not wondering who is next, this way you cannot develop a bond.

The care that Bay Home Care has been giving to my Mum since September 2023 is excellent. The carers are all very friendly and helpful. Mum enjoys talking to them about mutual acquaintances. My Mum's walking has improved no end with the exercises they make her do whilst her lunch is being prepared and thus her overall health is better. This has meant my siblings and I have peace of mind as we all live a distance away. Thank you Bay Home Care Team!

I worked as a health professional myself and I greatly appreciate all that Bay Care has done for my family.

Minor criticisms are the use of "we" when being asked a question, e.g. "Are we having a shower?" That is insulting. There are also too many instances of carers standing around asking if there is anything else to do when there are dirty cups on the table and vegetable peelings in the sink.

A very good firm. Staff are really nice and helpful to us all. My mother and brother are always waiting for the carers to call and like the staff and all the help given. They are always tidying up as both of them are registered blind and can make a bit of a mess. I feel they are being looked after very well when I am not there.

You went out of your way to make sure he had everything to make him comfortable in his final days. If it wasn't for your help, he wouldn't have got his wish to die at home. Once again, thank you all, we wish you all the very best for 2024.

Good service.