Bay Home Care

I am quite satisfied with the help I receive and the staff are very good and friendly and always ask if I need any more help.

I have been a client for a very short time but am delighted with all their care to me. Nothing is too much trouble and all are cheerful and kind.

The next day the owner of Bay Home Care gave me an update, she had contacted the ladies power of attorney, as she had no family and they had increased her care package to ensure her health and well being. The Bay Home Care staff and owner were amazing throughout, from their compassion and excellent swift response to their follow up arrangements and reassuring feedback. I would fully recommend their services to anyone who wants their relatives to be cared for by a company with great compassion and excellent professional standards.

All the carers do what I ask, are very happy and I enjoy their visits. They make my life easier. I could not manage without them.

Cannot recommend enough.

Although the carers visit me at home 4 times a day it doesn't feel as if they are intrusive, in fact, I look forward to them coming! All the carers have built excellent, appropriate professional relationships with myself and my partner. We feel very confident about their skills and they have become a valuable part of the network of professionals who work with me and my partner.

I submitted a review in June last year and wanted to update it. Bay Home Care have been looking after my step mother at her home since Jan 2018. Over that time her dementia has worsened to the point that, today, she moved into full-time residential nursing care. As her needs changed, sometimes suddenly, Bay Home Care have been on top of every change, altering the care given, the times of the care, the number of visits per day, dealing with increasingly challenging (and sometimes threatening) behaviours and guiding me through every stage, including being incredibly supportive during the transition to residential care. The staff have been universally caring and just what my step mum needed. Special mention must go to the business owner who has dealt with my step mum with genuine love and affection, always knowing the right thing to say and do. I can only say thank you to all the carers and the business owner. It has been a pleasure dealing with them and I will, strange to say, miss them.

In 2012 my husband became ill with little warning and later died in hospital. Not long after, I developed epilepsy and after a late night fit. Paramedics took me to the hospital where poor vascular circulation was diagnosed. Then my left leg above the knee was amputated. Bay Home Care picked up the pieces and found me this flat and we began to build up a life again, with support and respect, independence and belief (2013) in myself again. It has not been easy but with their help possible.

Some do my clothes, wash up pots and take the bins out. They get shopping in if I am running low on things as well.

Very satisfied with the care.

I already had a leaflet, so when my wife was nearing coming home, I asked the company to give an assessment and the care they could offer. After visiting the hospital and having discussions with my wife and the nurses, I received a contract. My wife was frail with arthritis and a healing broken back. She had a do not resuscitate notice for the first month, where two carers came four times a day. After the first month, she had one carer, four times a day.

Beware!

The company looked after us all, as a family we were able to take short breaks, knowing that dad would be safe and well cared for.

Bay Home Care looked after my elderly relative with Alzheimer's and dementia in her own home for over 18 months, visiting up to 4 times each day to ensure she was safe and all her care needs were met. The service was always reliable and consistent and delivered with great kindness by lovely staff who surpassed all expectations in terms of their professionalism, integrity and understanding.

The management of the company took responsibility for organising and providing the care needed and keeping me informed at all times of the day to day situation and any changes or developments. Preparation for an accompaniment to medical appointments and hospital admissions was always provided, often at very short notice. Without this terrific service, my relative would never have been able to remain in her own home as long as she did and we are extremely grateful for all Bay Home Care did for us.

Thank you.

We have used Bay Home Care for the past 2 years. The staff have always been polite, courteous and cheerful regardless of time, weather and pressure of a sometimes unpredictable job. The care and comfort of the client is always paramount as we discovered in an emergency last year. The carer went the extra mile to see the incident to the conclusion.

Being a small company, the whole team are aware of your needs and situation. The owners have had a lot of experience in the care industry and have helped me personally to sort out problems and point me in the right direction in what seemed to be a minefield of departments and agencies, For this I am very grateful and they remain my first point of call for sound advice in care matters.

My one caution to future clients - which is in no way a criticism - because it is a small company any alteration or addition to your caring schedule requires at least one week's notice.

Thank you to the managers - I can’t praise you enough and would recommend your care to anyone looking for a genuine personal professional care team.

This care agency is amazing. The staff really do care and if there are any problems you can speak to the manager and be sure that the problem will be dealt with promptly. They understand that not everyone gets on well together. If you have a personality clash with a member of staff once you let the manager know they will try their hardest not to send that staff member to you anymore. Many times staff have come to my rescue when I have been out alone walking my dogs and my powerchair has broken down. Many care agencies in my experience would say no one could come until the next time you had a call for example at noon which is no good if your chair has broken down whilst crossing a road. This care agency will get someone to you as soon as they can to help you. They have also taken me to A&E when I have needed to go and stayed with me even when that is until 2 am and have even looked after my dogs when I have been admitted to hospital.