SureCare (Rugby & North Warwickshire)

Carers are all helpful and friendly. I look forward to their visits.

I have experienced many different SureCare carers. Without exception all are excellent and prepared to go the extra mile. As well as their normal functions they are happy to do those small extra things; getting something high up, adjusting the TV or fixing my wheelchair.

SureCare has and continues to help me maintain my independence. They are professional, and the service provided is person centred. On my bad days, staff support me more whilst allowing me to complete tasks with less support on good days. Having SureCare has made a significant improvement on my quality of life, allowing me to complete tasks I was afraid to do alone.

What an exceptional time I had for my special friends birthday , total credit to the carer's who were there , we are all sat and felt like a family, his laughter and photos show what a magnificent day he had , whilst I thought they went above and beyond I have spoken to other people and this is the normal to make everyone feel a million dollars every day with actions , support physically and communication outstanding as part of there daily role , credit to sure care rugby team treating others as they would there own family

It gives us peace of mind, knowing mum is being looked after so well. Thank you.

I am so pleased with Surecare's ongoing support for my Mum while she learns to deal with the emotional hurdles of memory loss, anxiety and agitation. Mum's regular care staff are always on time and so kind & efficient. We have small photos of them on Mum's fridge to try and jog her memory (provided by Surecare). It definitely helps takes the pressure off and they're worth every penny. Nothing is ever too much trouble for the Admin staff either and they always send me Mum's weekly care notes. Surecare Rugby are definitely worth 5 stars! Well done and thank you.

The care and dedication provided for our Mother by Tina and her tam are second to none. During her last days the care she received from the team made us feel comfortable she was in the right hands. We engaged Surecare when Mum was first diagnosed with Alzheimer's and we never had any worries or concerns, the care and treatment was geared just right and was adjusted accordingly as her illness progressed. We could go away on holiday knowing that Mum was in safe hands.

Well done ,keep up the good work team.

Surecare have provided carers for my father for the last few years. They have allowed him to stay in his home by helping him with the tasks he can longer carry out himself. They have never let us down. When we required extra care they responded swiftly.

They also ensured that he had a small team looking after him so he got to go to know them well and he regarded them as friends. They also did far more than just do their jobs. They looked after him and took care of him.

They did their job so well it took a lot of pressure off me so I could spend time visiting Dad instead of spending all my time sorting things out.

Thank you so very much

We contacted Surecare in June to help my Brother with his personal care and cooking needs. We didn't know then how much we would come to rely on these wonderful ladies. They were so caring to our brother as his health failed rapidly and also to my sister and I. They truly went above and beyond. I can highly recommend these wonderful ladies.

Although my parents were reluctant to have carers initially, the people that come in now from Surecare have become friends. Staff definitely go above & beyond & my parents have genuinely bonded with them. When you put the care of your parents into the hands of someone else, its very daunting......for everyone....but SureCare have provided real 'care' & bought such joy. We are all thankful to them.

The carers were so kind and gentle and helped me to gain my independence after my accident and hospitalization. I came to regard them as friends over time.

Peace of mind for me. Thank you so much.

My mum was in the late stages of idiopathic pulmonary fibrosis when she employed SureCare carers. Initially for just an hour a day to help with laundry and dishwasher loading etc. She was understandably apprehensive but very soon looked forward to her carer's visits. She considered two staff members in particular to be friends. I noticed how much happier she was. Her condition deteriorated and SureCare set up a care regime with 3 carer visits at incredibly short notice again, so that she could be discharged from hospital. Again despite her apprehension, she adapted well with the new carers now providing more personal care and her meals. She was hospitalised again and we made the decision that she needed a live in carer and again the manager was able to set that up so quickly. Sadly my mum passed away in hospital before discharge. I cannot recommend SureCare enough, from the responsiveness of the managers to the quality and caring nature of their carers, they really made my mum's last few months more comfortable.

The care and assistance that I received from my lady carer, I could not ask for better. Her help and friendship have changed my life completely. Thank you for this wonderful service.

I cannot speak highly enough of all the personnel who came into our home from SureCare. Carers were soon put into place exactly when we needed them and were always on time. Extra last-minute requests were met. They managed to keep the number of carers to a minimum and so they soon became part of the family group, along with my daughter and grandson who looked after my husband. I thank the carers who offered to sit up all night so that my daughter and I could get some sleep.

Having used several care agencies over the past 2 years and not really being 100% confident in their abilities to deliver excellent care, I was really apprehensive about having yet another one care for my uncle. We initially met with a member of staff who came and got to know as much as possible about how we would like things doing, times of calls etc. The carers who visited to support my uncle were friendly, kind, caring, compasionate, efficient and hardworking. They arrived on time and made sure everything was completed before they left. Sadly my uncle passed away but this was the first care agency he had enjoyed receiving visits from. I would absolutely recommend them to others looking for carers for themselves or their families. The communication was fantastic and all my queries were answered straightaway. On the whole, an outstanding company with outstanding staff.

Very happy with the service for my son. He feels safe with the staff and enjoys their company. The staff have been on time and have met all of my son's requests for the activities he wants to do during the holidays.

I am so grateful for all the support you offer me to my father-in-law. I trust the carers to look after him, as I would myself, and that is invaluable. A very special mention to one lady, who we would be lost without. Thank you to you all for your continued support.