What Type of Services does SureCare (Rugby & North Warwickshire) offer?

SureCare (Rugby & North Warwickshire) offers Home Care.

How many Carers does SureCare (Rugby & North Warwickshire) employ?

SureCare (Rugby & North Warwickshire) employs 42 carers.

SureCare (Rugby & North Warwickshire), 10 Regent Place, Rugby, Warwickshire CV21 2PN

Review from Colin R (Son of Client) published on 22 September 2025 Submitted via Website • Report

Overall Experience

The care and dedication provided for our Mother by Tina and her tam are second to none. During her last days the care she received from the team made us feel comfortable she was in the right hands. We engaged Surecare when Mum was first diagnosed with Alzheimer's and we never had any worries or concerns,

the care and treatment was geared just right and was adjusted accordingly as her illness progressed. We could go away on holiday knowing that Mum was in safe hands.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

We were so glad to be able to support your mum and give your family some peace of mind and reassurance. Your lovely words mean a lot to us, and I'll be sure to share them with the team. Thank you from all of us - your review really encourages the girls and reminds them how much their care makes a difference.

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Review from Karen A (Daughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

I changed care companies for my mum and chose Sure care instead.I am so happy with the care she receives. The staff are all very friendly and talk to mum lovely and you can see they actually care. They come at a regular time so I can organise myself in the mornings.
Everything is done efficiently and

an extra shout out to Debbie(her main carer) who goes that extra mile and is so kind and treats mum with dignity.
Well done ,keep up the good work team.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for choosing SureCare Rugby for your mums support and for taking the time to share this lovely review. Were delighted to hear the team are friendly, caring and consistent with visit timesreliability makes such a difference to families. Well make sure your kind words reach your mums main carer and the wider team. Theyre committed to treating your mum with dignity and going the extra mile every day.If theres ever anything more we can do, please dont hesitate to get in touch. Michelle & the SureCare Rugby Team

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Review from Joy Y (Daughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Surecare have provided carers for my father for the last few years. They have allowed him to stay in his home by helping him with the tasks he can longer carry out himself. They have never let us down. When we required extra care they responded swiftly.

They also ensured that he had a small team looking

after him so he got to go to know them well and he regarded them as friends. They also did far more than just do their jobs. They looked after him and took care of him.

They did their job so well it took a lot of pressure off me so I could spend time visiting Dad instead of spending all my time sorting things out.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. It's been our privilege to support your dad over the years and to help him remain in the comfort of his own home. We're delighted to hear that the consistency of his care team made such a positive difference and that he felt truly cared for as a friend as well as a client. Our carers will be so pleased to know the impact they've had-not only for your dad but also in giving you the space to enjoy your time together. We'll be sure to share your lovely feedback with the whole team.

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Review from Sheila M (Daughter of Client) published on 11 September 2025 Submitted via Website • Report

Overall Experience

The sure care carer has been heaven sent for my mum. She goes above & beyond to ensure that the care given is never rushed. She is more of a caring friend rather than someone who is being paid for a service.
Since the start of Mum using sure care services the family have had peace of mind that Mum

is receiving excellent care.
Thank you so very much

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. We're delighted to hear that your mum feels supported and cared for, and that our carer has become such a valued companion. Providing care that is never rushed and always personal is exactly what we strive for, so it's wonderful to know this has given your family peace of mind. We'll be sure to share your feedback with the team-it will mean a lot. Thank you

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Review from June C (Sister of Client) published on 4 September 2025 Submitted via Website • Report

Overall Experience

We contacted Surecare in June to help my Brother with his personal care and cooking needs. We didn't know then how much we would come to rely on these wonderful ladies. They were so caring to our brother as his health failed rapidly and also to my sister and I. They truly went above and beyond. I can

highly recommend these wonderful ladies.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your very kind words. The ladies were more than happy supporting your brother for the unpredicted short time he was with us. Our support will always extend to family members. We will pass your comments, to all involved and thank you once again.

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Review from Sharon B (Daughter of Client) published on 19 June 2025 Submitted via Website • Report

Overall Experience

Although my parents were reluctant to have carers initially, the people that come in now from Surecare have become friends. Staff definitely go above & beyond & my parents have genuinely bonded with them. When you put the care of your parents into the hands of someone else, its very daunting......for

everyone....but SureCare have provided real 'care' & bought such joy. We are all thankful to them.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

This has been such a lovely thing to read. We are so pleased we have been able to support all of you. Your parents are a delight to know and will continue providing the very best of care they deserve. Thank you again for your kind words.

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Review from E B (Client) published on 28 February 2025 Submitted via Postal Card • Report

Overall Experience

The carers were so kind and gentle and helped me to gain my independence after my accident and hospitalization. I came to regard them as friends over time.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely review. We were so pleased that we were able to support you back to health to enable you to manage more independently. The girls have enjoyed meeting you and getting to know you.

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Review from A D (Niece of Client) published on 5 February 2025 Submitted via Website • Report

Overall Experience

I'm hugely grateful to the whole team for their kindness and support over the last few years.
Everyone was always able and willing to go the extra mile to make sure my aunt was kept safe and well.
She really enjoyed their companionship and looked forward to their visits.
Peace of mind for me.

Thank you so much.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. It truly means a lot to our team to hear that we were able to make a difference in your aunt's life and provide you with peace of mind. Caring for her was a privilege, and were so pleased that she enjoyed our companionship and support. Your appreciation is deeply valued, and I will be sure to share your message with the whole team. Wishing you and your family all the very best.

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Review from J P (Daughter of Client) published on 12 November 2024 Submitted via Website • Report

Overall Experience

My mum was in the late stages of idiopathic pulmonary fibrosis when she employed SureCare carers. Initially for just an hour a day to help with laundry and dishwasher loading etc. She was understandably apprehensive but very soon looked forward to her carer's visits. She considered two staff members

in particular to be friends. I noticed how much happier she was. Her condition deteriorated and SureCare set up a care regime with 3 carer visits at incredibly short notice again, so that she could be discharged from hospital. Again despite her apprehension, she adapted well with the new carers now providing more personal care and her meals. She was hospitalised again and we made the decision that she needed a live in carer and again the manager was able to set that up so quickly. Sadly my mum passed away in hospital before discharge. I cannot recommend SureCare enough, from the responsiveness of the managers to the quality and caring nature of their carers, they really made my mum's last few months more comfortable.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your very kind review. Your mum was a delightful lady and will be missed by all of those who met her. We were more than happy to support your mum's needs when she needed it, changes and all. Your kind words will be passed on to the team and will bring so much comfort to them knowing they made your mum comfortable.

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Review from Norah F (Client) published on 2 July 2024 Submitted via Postal Card • Report

Overall Experience

The care and assistance that I received from my lady carer, I could not ask for better. Her help and friendship have changed my life completely. Thank you for this wonderful service.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely words. We are pleased that you have felt the benefit from our services and found someone you have built such a relationship with. Your comments are the reason we do this.

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Review from J D (Wife of Client) published on 23 April 2024 Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of all the personnel who came into our home from SureCare. Carers were soon put into place exactly when we needed them and were always on time. Extra last-minute requests were met. They managed to keep the number of carers to a minimum and so they soon became part of the

family group, along with my daughter and grandson who looked after my husband. I thank the carers who offered to sit up all night so that my daughter and I could get some sleep.

Reply from Liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely words. Yourself and your husband were a joy to meet and we were happy to be able to fulfil his changing needs with the support he required. This is why we do what we do. Your very kind words mean so much to the team.

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Review from Karen S (Niece of Client) published on 22 December 2023 Submitted via Website • Report

Overall Experience

Having used several care agencies over the past 2 years and not really being 100% confident in their abilities to deliver excellent care, I was really apprehensive about having yet another one care for my uncle. We initially met with a member of staff who came and got to know as much as possible about

how we would like things doing, times of calls etc. The carers who visited to support my uncle were friendly, kind, caring, compasionate, efficient and hardworking. They arrived on time and made sure everything was completed before they left. Sadly my uncle passed away but this was the first care agency he had enjoyed receiving visits from. I would absolutely recommend them to others looking for carers for themselves or their families. The communication was fantastic and all my queries were answered straightaway. On the whole, an outstanding company with outstanding staff.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. We are so pleased your uncle was reassured by our team. Your uncle will be remembered by all who met him, he was a pleasure to care for. We pride ourselves on a service that’s personal to the client. It is nice to hear this has helped provide a quality service that supported both you and your uncle.

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Review from F M (Mother of Client) published on 6 September 2023 Submitted via Website • Report

Overall Experience

Very happy with the service for my son. He feels safe with the staff and enjoys their company. The staff have been on time and have met all of my son's requests for the activities he wants to do during the holidays.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your lovely response. Your son is a delight to support and pleased we have been able to provide a positive experience.

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Review from L C (Daughter-in-law of Client) published on 24 May 2023 Submitted via Website • Report

Overall Experience

I am so grateful for all the support you offer me to my father-in-law. I trust the carers to look after him, as I would myself, and that is invaluable. A very special mention to one lady, who we would be lost without. Thank you to you all for your continued support.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you so much for your kind words. Your father-in-law is a lovely man who has taken to his support may be better than we first thought. Your thanks will be passed to all involved.

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Review from Gary C (Son of Client) published on 24 May 2023 Submitted via Website • Report

Overall Experience

Mum currently receives care/support for one hour per week with an early morning call for her safety and well-being whilst she showers. She prefers the same carer for continuity purposes, and SureCare has been able to organise this, except in cases of sickness, holiday or the carer having left etc. Because

of a morning call, the carer usually is on time and performs the tasks required of her, except for the way she makes the bed - Mum likes it done in a particular way but is reluctant to criticise or ask the carer to do it 'her' way! To the best of my knowledge, the carers treat Mum with respect and are generally helpful and friendly.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your review. Your mum is a delightful lady, and we are happy we have been able to help in any way possible.

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Review from H Y (Daughter of Client) published on 17 May 2023 Submitted via Website • Report

Overall Experience

I had been using the services of SureCare Rugby for a few months and had met only a few of the carers since the same people visited each day so that my father could have continuity of care and could get to know the same few people, which appealed to me and to him. In April, I suddenly found that I needed

a lot more input from them. This was provided at extremely short notice and on a bank holiday. All of the carers were friendly, caring and kind, and although some were inevitably more capable than others, all were willing to do whatever was asked of them. They all learned my father's routine, which was important to him as well as to me. At the end of the month, my father's needs changed again, and the team were very understanding and quickly adapted to this change.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Thank you for your very kind words. It has been a pleasure to be able to support you both. Your dad was an amazing man, and we are proud to of adapted to his change in needs giving him the quality of life whilst we could.

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Review from Christine C (Daughter of Client) published on 17 May 2023 Submitted via Website • Report

Overall Experience

SureCare staff supported both my parents with care calls and a live-in carer as Mum’s health deteriorated. My parents received excellent care, and the carers were always kind and very helpful. They took the time and energy to ensure my parents were well cared for. The carers raised concerns with the

office as required, which was very helpful as I live 300 miles away. The office staff were very supportive and helpful with all the arrangements, including increasing or changing the care calls quickly when required. Having such a lovely care agency gave me peace of mind, as I knew any concerns would be brought to my attention and the staff team would go the extra mile to help resolve the situation. Thank you for all the support you've provided. I would recommend SureCare.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

Many thanks for taking the time for this review. To be able to support both your mum and dad has been a privilege. We were pleased to adapt our service to the changes in need as they happened. We are pleased that you felt supported despite the distance; this helped with both your peace of mind and our ability to provide a quality service.

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Review from K J (Cousin of Client) published on 17 May 2023 Submitted via Website • Report

Overall Experience

Support from this business has been for a year now, and wanted to advise anyone the level of support has genuinely been consistent. Like anyone, was sceptical, which is why I’ve waited so long to review - but they're more than just making my cousin smile. They know me, they ask about the family and

give us the support we would never know about. Nothing is too difficult, and if they don’t know something, I get a call from their manager - one call was late one night as she had been busy but knew I’d be worrying if no one called! Outstanding service.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for taking the time to leave such lovely feedback. It's our pleasure to support your cousin. Our carers really enjoy their time with him as no one day is the same as he gets involved in many activities.

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Review from K Y (Mother of Client) published on 15 May 2023 Submitted via Website • Report

Overall Experience

Was let down by service by lack of communication and inconsistency with staff. Carers were unsure on what they were meant to be doing on visiting my son.
One care worker fell asleep during a visit.
Care workers formed unprofessional relationships by giving out their personal phone numbers and communicating

through their personal social media.

Reply from liz Easthope, Care Manager at SureCare (Rugby & North Warwickshire)

We are truly disappointed to hear of your concerns, as we have been providing support for your son for over four years. In that period we have always acted on any concerns that have been raised and we have jointly made changes as and when required.
We are extremely concerned about your comment regarding “unprofessional relationship” as we take matters of this nature very seriously and therefore we would welcome a meeting to discuss this item in more detail.
It has been a pleasure and rewarding to help support your son in becoming more independent, we hope he continues to achieve all he can in life, he is a talented young man with great potential.
Our aim is to provide a bespoke service to all our clients all of the time.

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Review from R C (Son of Client) published on 18 April 2023 Submitted via Website • Report

Overall Experience

SureCare has given wonderful support to my mum, who has Alzheimer's and lives at home on her own. Without the support from SureCare, she would not be able to continue living at home. Her carers are always proactive, kind and understanding with her. At first, Mum did not want to have carers visiting,

but now she really appreciates their care and support and feels that they are her friends. Whenever there is a possible problem, I can contact SureCare, and get almost immediate responses. The service is well organised and managed. They really do prioritise the welfare of their clients. I cannot thank them enough for all that they are doing for Mum.

Reply from Michelle Sparkes, Owner at SureCare (Rugby & North Warwickshire)

Thank you so much for your very kind words. Mum is an absolute delight and it's our pleasure, she has bonded very well with our carers enabling her to remain at home and keeping her independence.