SureCare (Rugby & North Warwickshire)

Mum currently receives care/support for one hour per week with an early morning call for her safety and well-being whilst she showers. She prefers the same carer for continuity purposes, and SureCare has been able to organise this, except in cases of sickness, holiday or the carer having left etc. Because of a morning call, the carer usually is on time and performs the tasks required of her, except for the way she makes the bed - Mum likes it done in a particular way but is reluctant to criticise or ask the carer to do it 'her' way! To the best of my knowledge, the carers treat Mum with respect and are generally helpful and friendly.

I had been using the services of SureCare Rugby for a few months and had met only a few of the carers since the same people visited each day so that my father could have continuity of care and could get to know the same few people, which appealed to me and to him. In April, I suddenly found that I needed a lot more input from them. This was provided at extremely short notice and on a bank holiday. All of the carers were friendly, caring and kind, and although some were inevitably more capable than others, all were willing to do whatever was asked of them. They all learned my father's routine, which was important to him as well as to me. At the end of the month, my father's needs changed again, and the team were very understanding and quickly adapted to this change.

SureCare staff supported both my parents with care calls and a live-in carer as Mum’s health deteriorated. My parents received excellent care, and the carers were always kind and very helpful. They took the time and energy to ensure my parents were well cared for. The carers raised concerns with the office as required, which was very helpful as I live 300 miles away. The office staff were very supportive and helpful with all the arrangements, including increasing or changing the care calls quickly when required. Having such a lovely care agency gave me peace of mind, as I knew any concerns would be brought to my attention and the staff team would go the extra mile to help resolve the situation. Thank you for all the support you've provided. I would recommend SureCare.

Care workers formed unprofessional relationships by giving out their personal phone numbers and communicating through their personal social media.

SureCare has given wonderful support to my mum, who has Alzheimer's and lives at home on her own. Without the support from SureCare, she would not be able to continue living at home. Her carers are always proactive, kind and understanding with her. At first, Mum did not want to have carers visiting, but now she really appreciates their care and support and feels that they are her friends. Whenever there is a possible problem, I can contact SureCare, and get almost immediate responses. The service is well organised and managed. They really do prioritise the welfare of their clients. I cannot thank them enough for all that they are doing for Mum.

Thanks to the team, who have been our main points of contact. But thanks to everyone who has helped Mum along the way. We are so grateful.

I have POA for an elderly lady and have been anxious about finding the right company to come in and give her support at home when I'm not able to be around. SureCare was recommended to me, and I'm glad I found them. From the beginning, the staff I've had contact with have been friendly, helpful and courteous. My emails are responded to quickly and helpfully. They are flexible - which is very helpful to me. My friend (the client) seems happy with the carer who visits, and she's not an easy lady to please! I would certainly recommend them.

I totally recommend them.

SureCare was friendly and accommodating from the first contact. I am very grateful that they were able to fit us in at such short notice. They provided respite care at home for my mother for five weeks over Christmas, with three visits a day. All carers, and our contact person, were extremely caring and friendly at all times. If a carer was ill, another was sent as a replacement: they never let us down. I would recommend this company without reservation.

I have quickly been able to establish a friendly and reliable relationship with the carers and admin staff.

As well as supporting my needs as well, thank you.

I employed SureCare to look after my mother in April 22, and although I used the service for a very short period, I was impressed with the high care service she received. SureCare displayed a very professional attitude and at the same time, showed genuine care towards my mother. Nothing was ever too much trouble, and most importantly, someone from the company was always contactable - in person, which is unique in this day and age. I would without hesitation recommend this company for any similar type of care needs which may be required.

SureCare looked after my mum from August 2019 - January 2022 when she passed away at the age of 91. Most of this time she required four visits per day; the care my mum received over the two and a half hear period was second to none. The initial meeting with SureCare was very informative, so we felt confident my mum's needs could be fulfilled. All the carers were professional and very competent in their care duties, and my mum considered them her friends. If required, it was always easy to contact SureCare at any time. As well as looking after Mum, SureCare were a big support to myself and the family at difficult times.

I am more than satisfied with SurCare. The carers are so helpful to me and my husband (who has the care. When I have had reason to phone the office, they are so lovely and caring about my requests I have. Recommended SureCare to a friend, who is delighted with the care she receives.

All carers are very friendly, good timekeepers and considerate. We are very happy with them all.

Very helpful and reliable. Staff are cheerful, caring and efficient. SureCare is approachable if there is a problem or changes to the rota. I have already recommended SureCare to a few people. Excellent service, very helpful.

My live-in carer has, at all times, been kind, friendly, professional and has helped me go forward in my wellbeing. The management has always been efficient and helpful in my dealings with them. I am delighted to have SureCare caring for me, and they will continue to do so in the immediate future.

I was recommended to firstly your company and secondly to a particular carer. I was impressed when meeting the manager to discuss my needs and how accommodating your company is, also my request for a certain carer was agreed. I commenced with you on 25th July and have been completely happy. My carer is very professional in every way and easy to get on with. I am happy that I decided to come to your company and would highly recommend you.

Outstanding! Surecare has truly been a lifeline to my mum and both myself and my sister. We have employed two other companies previously, and Surecare is by far the best care providers we've employed. It is the whole package that is so good. First the carers: they are all wonderful, of course, differing in their personalities, but always professional and genuinely warm-hearted. We feel like Mum is being truly cared for (which is what you'd want!), they are professional, keep healthy yet flexible boundaries, they are patient and proactive. Both I and my sister feel very confident in the care that Mum receives, which is invaluable when she is a vulnerable adult. Secondly, the office staff: wow, they are also so kind and professional, compassionate and clear. The lines of communication are open and encouraging. They are open to feedback. We never feel like we're asking too much. They show care rather than just being "admin". 10/10! Couldn't recommend more!

A massive thank you to all at SureCare for all the support and care given to my son during this difficult time. Giving him good structure to his day and supporting his mental well being as he has been shielding, so the structure is so important.