Caremark Richmond & Twickenham
Diamond House, 179-181 Lower Richmond Road,
Richmond
TW9 4LN
Night Shift & any shifts over 6 hours duration will be charged at - £24.50 per hour
These prices are only a guideline, please contact Caremark Richmond & Twickenham to find out the exact price for your requirements.
Caremark Richmond & Twickenham has a Review Score of 10 (9.997) out of 10, based on 56 reviews in the last 2 years. Over all time Caremark Richmond & Twickenham has 96 reviews.
Review from Denise P (Client) published on 26 August 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Swati Bagwe, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words. We're delighted to hear that your care and recovery have been smooth and supportive.
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Review from F H (Husband of Client) published on 26 August 2025
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Overall Experience
5.0 out of 5
Reply from Amit Mehta, Business Development at Caremark Richmond & Twickenham
Thank you for your kind words. We're truly sorry for the difficult time your family has been going through, and we're grateful that we were able to provide care and support when it was most needed. Our team always strives to offer compassion, respect, and reassurance, and it means so much to know that this was felt. Please don't hesitate to reach out if we can be of any further help to you or your family
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Review from Kevin S (Son of Client) published on 12 August 2025
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Overall Experience
5.0 out of 5
Reply from Swati Bagwe, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words and recommendation. We're delighted to hear that you found our service reliable, professional, and approachable. Your feedback means a lot to us, and we'll be sure to share your comments with the entire team.
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Review from Susan G (Wife of Client) published on 8 August 2025
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Overall Experience
5.0 out of 5
Reply from Amit Mehta, Business Development at Caremark Richmond & Twickenham
Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a good experience with our team. Providing compassionate and reliable care is at the heart of what we do, and it's wonderful to know that our staff and management made a positive impression. We truly appreciate your recommendation and look forward to the opportunity to support you again in the future.
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Review from Rosie D (Wife of Client) published on 11 July 2025
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Overall Experience
5.0 out of 5
Reply from Swati Bagwe, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words! We're thrilled to hear that you've been happy with the care you've received. Our team works hard to create a friendly and supportive environment, and it means a lot to know it's appreciated. We'll be sure to share your feedback with everyone - it will make their day!
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Review from C Y (Client) published on 29 May 2025
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Overall Experience
5.0 out of 5
Reply from Shipra mehta, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our carers. It's wonderful to know they were able to meet your needs with kindness, efficiency, and professionalism. Your feedback means a lot to us, and we'll be sure to pass along your compliments to the team. If there's anything else we can do for you, please don't hesitate to let us know.
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Review from Y W (Client) published on 14 May 2025
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Overall Experience
5.0 out of 5
Reply from Swati Bagwe, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words. We're delighted to hear that our team has made such a positive impact on your day-to-day life. At Caremark Richmond, we strive to provide respectful, compassionate, and reliable care, so it's truly rewarding to know that this has been your experience. We'll be sure to pass your lovely feedback on to the carers - it will mean a lot to them.Warmest regards,The Caremark Richmond Team
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Review from A S (Client) published on 13 May 2025
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Overall Experience
5.0 out of 5
Reply from Shipra Mehta, Managing Director at Caremark Richmond & Twickenham
Thank you so much for sharing your kind feedback. We're truly pleased to hear that you've had such a positive experience with our carers. It's heartening to know they are providing you with the understanding, care, and companionship you deserve.We're also glad that the variety of carers has not been an issue and that you're getting along well with everyone. Your comfort and wellbeing are very important to us, and it's wonderful to hear that you feel supported.If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.
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Review from S M (Son of Client) published on 13 May 2025
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Overall Experience
5.0 out of 5
Reply from swati bagwe, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words. We're delighted to hear that you're happy with the care your mum is receiving. It's wonderful to know that our carer is making a positive difference and providing support with efficiency and compassion. We'll be sure to pass along your feedback to her-it will mean a lot!
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Review from I B (Son of Client) published on 7 May 2025
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Overall Experience
5.0 out of 5
Reply from Fredick Onyona, Registered Care Manager at Caremark Richmond & Twickenham
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that your mother is receiving excellent care and that our team is making her feel comfortable and supported. Our carers take great pride in being dependable, cheerful, and attentive, so it's incredibly rewarding to know their efforts are making a difference. Thank you for trusting Caremark Richmond with her care-it truly means a lot to us.
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Review from A B (Daughter of Client) published on 9 April 2025
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Overall Experience
5.0 out of 5
Reply from Shipra Mehta, Registered Care Manager at Caremark Richmond & Twickenham
Thank you so much for your kind words. We're truly grateful for the opportunity to support your father and your family over the past six months. It means a great deal to hear that our carers have made such a positive impact. We'll be sure to pass on your appreciation to the whole team-they'll be so pleased to know their care and support have meant so much. Thank you again for your heartfelt recommendation.
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Review from Mary P (Client) published on 28 March 2025
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Overall Experience
5.0 out of 5
Reply from Swati Bagwe, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words Mary! We're delighted to hear that your regular carer brings you joy. Providing compassionate and dedicated care is at the heart of what we do, and it's wonderful to know we're making a positive impact. If there's ever anything more we can do for you, please don't hesitate to let us know!
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Review from Stella W (Client) published on 17 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shipra Mehta, Registered Care Manager at Caremark Richmond & Twickenham
Thank you so much for your kind words! We're delighted to hear that you felt supported and respected during your experience with us. Providing compassionate and attentive care at Caremark Richmond is always our priority, and we're grateful for the opportunity to assist you. If there's anything else we can do for you, please don't hesitate to reach out!
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Review from Ann H (Client) published on 10 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shipra Mehta, Registered Care Manager at Caremark Richmond & Twickenham
Thank you so much for your kind words! We at Caremark Richmond are delighted to hear that our carers could provide the support and confidence you needed. Your appreciation means a lot to us, and we're always here to help. Wishing you all the best.
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Review from Alan C (Son of Client) published on 7 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Swati Bagwe, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words! We at Caremark Richmond & Twickenham are truly grateful for your feedback and delighted to hear that your father has been receiving care with kindness and respect. Our team is dedicated to providing compassionate support, and it means a lot to know we are making a positive difference. If there's anything more we can do for you, please don't hesitate to reach out!
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Review from Joseph H (Client) published on 7 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Amit Mehta, Business Development at Caremark Richmond & Twickenham
Thank you for your kind words! We at Caremark Richmond are delighted to hear that you found our care very good and helpful. Your feedback means a lot to us, and we remain committed to providing the best possible support. If there's anything more we can do for you, please let us know!
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Review from J M (Client) published on 21 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Swati Bagwe, Managing Director at Caremark Richmond & Twickenham
We're thrilled to hear that you find our carers willing and helpful. Your feedback means a lot to us and motivates our team to continue providing the best possible care. If there's anything more we can do to support you, please don't hesitate to let us know!
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Review from Jennifer B (Client) published on 17 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shipra Mehta, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that our team has made a positive difference in your experience and recovery. Providing compassionate and professional care is at the heart of what we do at Caremark Richmond, and knowing that you feel supported and valued means the world to us. We'll be sure to share your gratitude with the team. Wishing you continued progress and good health! If you ever need anything, we're here for you.
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Review from D C (Client) published on 16 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Fredick Onyona, Registered Care Manager at Caremark Richmond & Twickenham
Thank you for your positive feedback! We at Caremark Richmond are thrilled to hear that you are very happy with our services. Your satisfaction is our top priority, and we're here to assist you.
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Review from R M (Son of Client) published on 16 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Swati Bagwe, Managing Director at Caremark Richmond & Twickenham
Thank you so much for your kind words and glowing review! We are delighted to hear that your mum is happy with the care and support she's receiving. It's wonderful to know that she's experiencing improvements in her mobility and feeling comfortable with our team. Our carers at Caremark Richmond are dedicated to providing compassionate and patient support, and feedback like yours inspires us to continue doing our best every day. We truly appreciate your recommendation and are always here to help in any way we can. Best wishes to you and your mum!
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The Review Score of 10 (9.997) out of 10 for Caremark Richmond & Twickenham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 56 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.997 for Caremark Richmond & Twickenham is calculated as follows: ( (334 Excellents x 5) + (1 Goods x 4) ) ÷ 335 Ratings = 4.997
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Richmond & Twickenham is based on 56 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2022
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Job Title: Managing Director
Joined: 2017
I have a degree in clinical engineering and have been working as an underwriter for medical insurance. I have had a first-hand experience caring for my ageing father. His constant struggle to remember things and communicating with people has been a worry to both me and my family. Hence I and my long-term friend Ms Shipra Mehta decided to do something for others suffering from a similar condition. We have taken franchise of a very reputable company like Caremark to deliver a professional, friendly and caring service to suit everyone’s needs. Since our shared visions and goals are the same we put in our honest efforts in bringing about a change in people’s lives. We look forward to being at your service whenever you need us.
Myself and my team are passionate about ensuring people have choice and control over their lives and delivering high quality care and support. We are committed to supporting Clients to continue to live fulfilled lives with dignity and independence and to be participating members of their own communities.
Job Title: Registered Care Manager & Managing Director
Joined: 2016
Shipra's experience ranges from teaching, insurance and has recently been working for NHS 111 emergency and urgent care services.
The lack of professional healthcare has become a growing concern in the U.K and has put our elderly adults at risk. Having ageing parents with growing need for care, has inspired and motivated her to do her bit for the society we live in.
Hence, Shipra and her closest friend Swati Bagwe decided to set aside their jobs and tie up with a very reliable and professional Caremark franchise. Through their professional and personal experience of the care system, they believe that the quality offered by Caremark Hounslow and Chiswick would set them apart from all other providers. They want to give those people the opportunity to spend time as a family member and not just as a carer.
"By looking after our customers like members of our own family, we allow their family members to enjoy time with their loved one whilst we take the pressure and demands of caring away from them if they so choose. By placing their trust in us, customers and their loved ones can have the confidence to enjoy a more independent lifestyle in the comfort of their own home."
Shipra is passionate about quality and ensuring that the individuals that she supports receive the best possible service. She believes that we have a long-term commitment to providing personalised support which is meaningful to individuals, enabling them the opportunities to achieve the quality of life that they deserve”.
Job Title: Field Care Supervisor
Joined: 2015
Sally Rayner joined us in 2015 as a Care & Support Worker where she quickly excelled with the Care Certificate completed along with first hand field experience. Sally soon worked her way up to a Senior Carer and due to Sally's excellent understanding and commitment to quality care for our clients, we quickly recognised her potential, promoting Sally to the role of Field Care Supervisor.
Job Title: Field Care supervisor
Joined: 2022
Kelly joined us as a Care 7 Support Worker in 2022. In just two years, she has progressed to the role of Field Care Supervisor—a testament to her dedication, professionalism, and passion for care. Kelly consistently goes above and beyond for everyone she encounters. She is hardworking and continually seeks ways to improve her clients' daily lives, offering innovative solutions and unwavering support.
Her compassionate nature, strong leadership skills, and attention to detail have made her an invaluable member of our team. Kelly builds meaningful relationships with both clients and colleagues, earning their trust and respect. She approaches every challenge with a positive attitude and a solution-focused mindset, always striving for excellence in everything she does.
We are incredibly proud to have Kelly as part of our team and look forward to seeing her continued growth and success in the years to come.
Job Title: Quality Assessor
Joined: 2018
Since joining Caremark Richmond and Hounslow in 2018, Shalini has consistently demonstrated exceptional qualities as a carer. With a natural ability to connect with and support individuals, she has excelled in providing care to those with complex needs, earning the trust and admiration of clients and colleagues alike.
Shalini’s dedication, expertise, and passion for helping others have propelled her career forward, and she now takes on the role of Quality Assessor with Caremark Richmond and Hounslow. In this position, she continues her commitment to making a meaningful difference in people’s lives, ensuring the highest standards of care are delivered to those who need it most.
Shalini is delighted to embrace this new chapter, combining her extensive experience with her deep sense of compassion to enhance the lives of the individuals and families she serves.
Job Title: Senior Care and Support Worker
Joined: 2021
Priyanka started her career in Care sector in 2019 while working in New Zealand. When she moved to the UK in early 2021, she joined Caremark as a Support worker. Due to her hard work, commitment towards her duties in no time she moved her way up in the team. Priyanka worked with complex care customers over one year. Priyanka is determined to make changes while taking on extra duties and taking on new job responsibilities.
Job Title: Care Coordinator
Joined: 2020
Merlyn is a Care Coordinator who is dedicated to providing timely service to clients
Job Title: Senior Care Worker
Joined: 2020
My experience ranges from teaching, reading books and gaining knowledge from different fields on new topics and sharing my own interests. I do like spending time reading some psychological facts which made me aware of conditions people suffer at early or late stages. Having worked in Recruitment, training, and care, I am delighted to be part of the team making a difference in the lives of individuals to make them feel secure living independently.
I always loved to spend time with different aspects of people and that is what made me stand here. In my role as recruitment/trainer, I will develop my skills further and help train new staff with my own better understanding, which I received from my well-qualified, experienced staff and colleagues.
“Joining Caremark was the right move at the right time. My team and I are determined to provide passionate care to our beloved clients”.
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