Caremark Richmond & Twickenham

212 A , Sandycombe Road, Richmond TW9 2EQ
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10 113 Reviews
  • Caremark Richmond & Twickenham, Richmond
Winner of London Top 20 care provider in 2018, 2022 and 2025

Caremark Richmond & Twickenham is an award-winning company and with local offices based in Richmond, Hounslow and Chiswick the agency provide care to people in the comfort of their own homes.

Caremark covers the following area: Richmond and Hounslow Borough covering Local areas Richmond, Mortlake, Barnes, Sheen, Petersham, Twickenham, Whitton, Hampton, Chiswick, Hounslow, Isleworth, Feltham.

Caremark believes that everyone should have the right to choose to live in their own home and be given the care and assistance to do so as safely and securely as possible.

The agency are proud of their dedicated home care team, supporting such a wide range of individuals.

Caremark provides home care services to adults and older people, those with physical disabilities, learning disabilities. The team supports people in their own homes and community so that they can retain their independence, dignity, choice and control.

The agency provides high calibre qualified and professional home care staff who have been through a robust recruitment process. Each person undergoes a DBS check, qualifications and experience verification and valid references in accordance with the Care Quality Commission regulated standards.

Caremark caters to anyone who would benefit from help with things like:
• 24/7 live-in care
• Dementia care and Alzheimer’s care
• Specialist care provider to individuals with learning disabilities
• Night care
• Help with personal care - washing/dressing
• Shopping and meal preparation
• Medication assistance and organising
• Support with daily routines
• Companionship
• Socialising and leisure activities
• Accessing the community
• End of life care

Ring today to speak to somebody.

Care Provided by Caremark Richmond & Twickenham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: £20.75 – £20.75
  • Hourly Visiting Care Fees: £31.89 – £31.89
  • Weekly Live-in Care Fees: £1400 – £1400

Night Shift & any shifts over 6 hours duration will be charged at - £25.00 per hour

The price(s) shown are provided by the agency. Contact Caremark Richmond & Twickenham for full pricing details and T&Cs.

Contact Caremark Richmond & Twickenham to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Richmond & Twickenham to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Shipra Mehta (Registered Manager)

Caremark Richmond & Twickenham Reviews (113)

10

Caremark Richmond & Twickenham has a Review Score of 10 (9.997) out of 10, based on 59 reviews in the last 2 years.
Over all time Caremark Richmond & Twickenham has 113 reviews.

Overall Experience
  • 109
  • 4
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Date Published
  • 113
  • 13
  • 27
  • 59
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Reviewer Connection to Caremark Richmond & Twickenham
  • 46
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  • 13
  • 9
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Total of 113, showing 1-20
Review from Rachel K (Client) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team have been very useful and helpful to me to get back on my feet.
Letting me do what I can, but helping me with things that are difficult.
I am a younger client, so independence is important to me.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamThank you so much for your kind words. We're really pleased to hear that the team at Caremark Richmond has been able to support you in a way that respects your independence while still being there when you need a helping hand. It's especially important to us that our younger clients feel empowered to live life on their own terms, so it's great to know we're getting that balance right. We'll be sure to share your feedback with the team-it will mean a lot to them!
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Review from L N (Client) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the carers has been all good. They have been very patient & pleasant & interesting to talk to. Also most have been gentle.
Reply from Sarah Bridgeman, Care Manager at Caremark Richmond & TwickenhamThank you for your kind feedback.
We're pleased to hear you're happy with the care provided and that the communication with your mother has been helpful. It's also great to know the wider team has made a positive impression.
We really appreciate your comments and will share them with the team.
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Review from R K (Son of Client) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care services provided are very good and the carer communicates with my mother which is appreciated. Also the wider team provide a great service.
Reply from Amit Mehta, Business Development at Caremark Richmond & TwickenhamThank you for your lovely feedback.
We're so pleased to hear that you feel well cared for and that our team are consistently polite, friendly, and considerate in the support they provide. Ensuring your comfort while always maintaining your dignity is extremely important to us, so it's wonderful to know this is reflected in your experience.
We also appreciate how important it is to have familiar carers, and we will do our best to provide continuity wherever we can.
Your kind words are truly appreciated and will be shared with the team. Please don't hesitate to contact us if there's anything further we can assist you with.
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Review from L F (Client) assisted by family/friend published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, carers, are all polite, friendly & caring. They take good care of me & complete all tasks respecting my dignity. I hope the same carers can continue to attend.
Reply from Sarah Bridgeman, Care Manager at Caremark Richmond & TwickenhamThank you very much for your thoughtful feedback.
We're delighted to hear that you find our team polite, friendly, and caring, and that you feel well supported while your dignity is always respected. Providing consistent, compassionate care is very important to us, so it's especially encouraging to know this has been your experience.
We also understand how valuable continuity of carers can be, and we will do our very best to maintain this for you wherever possible.
Please don't hesitate to get in touch if there is anything more we can do to support you.
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Review from S B (Wife of Client) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband has from the carer. He is very good with him and does everything very well to make sure Michael is comfortable.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamThank you so much for your kind words.
We're really pleased to hear that you're happy with the care your husband is receiving. It's wonderful to know that our carer is providing such attentive and compassionate support, ensuring Michael's comfort and wellbeing at all times.
If there is ever anything more we can do to support you and Michael, please don't hesitate to get in touch.
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Review from D G (Partner of Client) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and approachable staff. Willing to help in any way & helps my partner to do the exercises.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamThank you so much for your kind feedback.
We're delighted to hear that you found our team friendly, approachable, and supportive. Providing compassionate, personalised care is at the heart of everything we do, so it's especially rewarding to know that our staff have been able to support your partner with their exercises and make a positive difference.
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Review from P P (Client) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care service.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamWere so pleased to hear that youre happy with the care service provided by Caremark Richmond. Our team works hard to deliver compassionate, reliable, and person-centred care, and feedback like yours truly means a lot to us.
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Review from Richard N (Client) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been very good. No complaints.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamThank you so much for your kind feedback. We're delighted to hear that your experience with us has been very good and that you have no complaints. We look forward to continuing to provide you with excellent care.
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Review from Sandra G (Daughter of Client) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents and I have had a very positive experience with Caremark. We have been given an excellent service. All of the staff who have visited to care for my father have been kind, efficient, well trained and well managed. They have treated my father with the utmost respect and nothing has been
too much trouble. I have complete confidence in their ability to care for my father. I am grateful for their help and for the excellent support backup. I would recommend Caremark.
Reply from Amit Mehta, Business Development at Caremark Richmond & TwickenhamThank you so much for taking the time to share such a thoughtful and positive review. We are delighted to hear that both you and your parents have had such a good experience with Caremark Richmond , and that our team has been able to support your father with kindness, respect, and professionalism.
Your confidence in our staff means a great deal to us, and we will be sure to pass on your kind words to the care team involved - they will be very encouraged to hear this. Providing high-quality, person-centred care and reliable support for families is always our priority.
Thank you again for your recommendation and trust. It has been a pleasure supporting your family.
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Review from J S (Client) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first class service from 1st class professionals. All cheerful, willing and caring.
Reply from Sarah Bridgeman, Care Manager at Caremark Richmond & TwickenhamWe're delighted to hear that you experienced first-class service from our team. At Caremark Richmond, we take great pride in being cheerful, professional, and genuinely caring, so your comments mean a great deal to us.

Thank you for taking the time to share your experience - it's truly appreciated by the whole team.
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Review from B K (Daughter of Client) published on 31 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience for the past month has been extremely positive and helpful for us. The staff are very kind, responsive and consistent, which makes a big difference for us every day!
Reply from Amit Mehta, Business Development at Caremark Richmond & TwickenhamThank you so much for your kind words. We truly appreciate you taking the time to share your experience. We're very glad to hear that our team's consistency, responsiveness, and care have made a positive difference for you. It means a lot to us, and we look forward to continuing to support you every day.
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Review from J C (Relative of Client) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service provided by Caremark and Alayna in particular.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamThank you very much for your kind feedback. We're delighted to hear that you're happy with the service provided and that Alayna, in particular, has made such a positive impression. We'll be sure to pass on your lovely comments to her. Your satisfaction means a great deal to us, and we appreciate you taking the time to share your experience.
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Review from Tracy D (Daughter of Client) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service my mum received is of a professional standard, and I hope to carry on.
Reply from Sarah Bridgeman, Care Manager at Caremark Richmond & TwickenhamWe're very pleased to hear that the service your mum received was of a professional standard, and it means a great deal to us that you'd like to continue with Caremark Richmond. Our team is committed to providing consistent, high-quality care and supporting both our customers and their families.
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Review from W P (Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall my experience was excellent. There were a few 'teething problems' such as not being acquainted to British food which led to me having some very interesting meals. In these cases I explained what was needed (a little lesson on making a sandwich) Etc. All the cares were very professional, kind
and caring without exception. I got into a very good routine with all my regular carers and found they were all quick learners. Thank you very much!
Reply from Shipra Mehta, Managing Director at Caremark Richmond & TwickenhamThank you so much for taking the time to share your experience. We're delighted to hear that, overall, you had an excellent experience with our team. We really appreciate your understanding during the early days while everyone got settled in - and we're glad to know your carers quickly adapted and that you built a good routine together. Your kind words about their professionalism and care mean a great deal to us.
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Review from Crystabelle L (Daughter of Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service, they help keep mum safe.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamThank you so much for your kind words. We're really pleased to hear that you're happy with our service and that your mum feels safe and supported. Our team takes great pride in providing compassionate, reliable care, and your feedback means a lot to us.
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Review from Una C (Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers help me with domestic tasks, washing up, making the bed, putting out the washing, sometimes they help me to dress & have been very happy with all the carers that have visited me.
Reply from Swati Bagwe, MD at Caremark Richmond & TwickenhamI really appreciate your kind words, thank you very much
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Review from G G (Wife of Client) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband & I have been very pleased with the carers which Caremark have provided for his care. They have been very kind, respectful, patient, effective, competent & professional at all times.
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Review from Denise P (Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been excellent and has made my recovery far less stressful than it could have been.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamThank you so much for your kind words. We're delighted to hear that your care and recovery have been smooth and supportive.
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Review from F H (Husband of Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant, helpful, considerate treatment from both management and carers, who empathise while showing respect for the patient, and always enquiring whether they can offer additional help in a tragic time for my family.
Reply from Amit Mehta, Business Development at Caremark Richmond & TwickenhamThank you for your kind words. We're truly sorry for the difficult time your family has been going through, and we're grateful that we were able to provide care and support when it was most needed. Our team always strives to offer compassion, respect, and reassurance, and it means so much to know that this was felt. Please don't hesitate to reach out if we can be of any further help to you or your family
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Review from Kevin S (Son of Client) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A excellent service by reliable concience and polite. Very proffesional service. The manager is very approachable and reassuring, highly reccomended.
Reply from Swati Bagwe, Managing Director at Caremark Richmond & TwickenhamThank you so much for your kind words and recommendation. We're delighted to hear that you found our service reliable, professional, and approachable. Your feedback means a lot to us, and we'll be sure to share your comments with the entire team.
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Current Review Score: 10.0 (9.997)

Overview of Review Score

The Review Score of 10 (9.997) out of 10 for Caremark Richmond & Twickenham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.997 for Caremark Richmond & Twickenham is calculated as follows: ( (351 Excellents x 5) + (1 Goods x 4) ) ÷ 352 Ratings = 4.997
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Richmond & Twickenham is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (9)

Swati

Swati Bagwe

Job Title: Managing Director Joined: 2017

I have a degree in clinical engineering and have been working as an underwriter for medical insurance. I have had a first-hand experience caring for my ageing father. His constant struggle to remember things and communicating with people has been a worry to both me and my family. Hence I and my long-term friend Ms Shipra Mehta decided to do something for others suffering from a similar condition. We have taken franchise of a very reputable company like Caremark to deliver a professional, friendly and caring service to suit everyone’s needs. Since our shared visions and goals are the same we put in our honest efforts in bringing about a change in people’s lives. We look forward to being at your service whenever you need us.


Myself and my team are passionate about ensuring people have choice and control over their lives and delivering high quality care and support. We are committed to supporting Clients to continue to live fulfilled lives with dignity and independence and to be participating members of their own communities.

Shipra

Shipra Mehta

Job Title: Registered Care Manager & Managing Director Joined: 2016

Shipra's experience ranges from teaching, insurance and has recently been working for NHS 111 emergency and urgent care services.


The lack of professional healthcare has become a growing concern in the U.K and has put our elderly adults at risk. Having ageing parents with growing need for care, has inspired and motivated her to do her bit for the society we live in.


Hence, Shipra and her closest friend Swati Bagwe decided to set aside their jobs and tie up with a very reliable and professional Caremark franchise. Through their professional and personal experience of the care system, they believe that the quality offered by Caremark Hounslow and Chiswick would set them apart from all other providers. They want to give those people the opportunity to spend time as a family member and not just as a carer.


"By looking after our customers like members of our own family, we allow their family members to enjoy time with their loved one whilst we take the pressure and demands of caring away from them if they so choose. By placing their trust in us, customers and their loved ones can have the confidence to enjoy a more independent lifestyle in the comfort of their own home."


Shipra is passionate about quality and ensuring that the individuals that she supports receive the best possible service. She believes that we have a long-term commitment to providing personalised support which is meaningful to individuals, enabling them the opportunities to achieve the quality of life that they deserve”.

Sally

Sally Rayner

Job Title: Field Care Supervisor Joined: 2015

Sally Rayner joined us in 2015 as a Care & Support Worker where she quickly excelled with the Care Certificate completed along with first hand field experience. Sally soon worked her way up to a Senior Carer and due to Sally's excellent understanding and commitment to quality care for our clients, we quickly recognised her potential, promoting Sally to the role of Field Care Supervisor.

Kelly

Kelly Flack

Job Title: Field Care supervisor Joined: 2022

Kelly joined us as a Care 7 Support Worker in 2022. In just two years, she has progressed to the role of Field Care Supervisor—a testament to her dedication, professionalism, and passion for care. Kelly consistently goes above and beyond for everyone she encounters. She is hardworking and continually seeks ways to improve her clients' daily lives, offering innovative solutions and unwavering support.


Her compassionate nature, strong leadership skills, and attention to detail have made her an invaluable member of our team. Kelly builds meaningful relationships with both clients and colleagues, earning their trust and respect. She approaches every challenge with a positive attitude and a solution-focused mindset, always striving for excellence in everything she does.


We are incredibly proud to have Kelly as part of our team and look forward to seeing her continued growth and success in the years to come.

Laiba

Laiba Mayers

Job Title: Field Care Supervisor Joined: 2023

Field Care Supervisor


As a dedicated and accomplished Field Care Supervisor with Caremark, Laiba brings a strong foundation in healthcare and leadership to her role.


With a Bachelor’s degree in Biotechnology and a Master’s degree in Healthcare Leadership


Management, she has developed a unique blend of scientific knowledge and management expertise.


Building on her experience as a Healthcare Assistant with Caremark since October 2024, Laiba has demonstrated exceptional leadership skills, earning her promotion to Field Care Supervisor. Her diverse background includes roles such as Management at Reliance Lobo Staffing Solutions Pvt Ltd, Specialist Advisor at JP Morgan Chase & Co (India), Senior Crop Analyst at Intello Labs Private Limited, and Medical Coder at Gebbs Healthcare Solutions India.


Beyond her professional achievements, Laiba is a talented singer and Guinness World Record holder for the largest cinematic band in the world. She was also the 1st runner-up at India’s Got Talent Season 8 and has received numerous awards for her singing career. With her impressive educational background, diverse experience, and passion for healthcare, Laiba is committed to delivering exceptional care and leadership to her clients and team.

Shalini

Shalini Allagain

Job Title: Quality Assessor Joined: 2018

Since joining Caremark Richmond and Hounslow in 2018, Shalini has consistently demonstrated exceptional qualities as a carer. With a natural ability to connect with and support individuals, she has excelled in providing care to those with complex needs, earning the trust and admiration of clients and colleagues alike.


Shalini’s dedication, expertise, and passion for helping others have propelled her career forward, and she now takes on the role of Quality Assessor with Caremark Richmond and Hounslow. In this position, she continues her commitment to making a meaningful difference in people’s lives, ensuring the highest standards of care are delivered to those who need it most.


Shalini is delighted to embrace this new chapter, combining her extensive experience with her deep sense of compassion to enhance the lives of the individuals and families she serves.

Sandra

Sandra Linton

Job Title: Field Care Supervisor Joined: 2025

Am I a results-driven Field Supervisor with a strong academic foundation in Human Resource Management and hands-on experience on experience leading teams, coordinating field operations, and ensuring high-quality service delivery? Skilled in supervising diverse staff, resolving workplace challenges, and maintaining compliance with organisational policies and safety standards. Known for fostering positive team culture, optimising workflow efficiency, and bridging the gap between field operations and organisations' best practices and procedures.


Team leadership and performance management. Training, coaching, and staff development. Conflict resolution and employee relations. Scheduling, task allocation, and field logistics. Compliance, safety oversight, and quality assurance. Communication between field teams and management. Data reporting, documentation, and operational improvement


Combines practical field experience with organisational knowledge to create productive, motivated, and well-supported teams while ensuring organisational goals are consistently met.

Priyanka

Priyanka Sudan

Job Title: Senior Care and Support Worker Joined: 2021

Priyanka started her career in Care sector in 2019 while working in New Zealand. When she moved to the UK in early 2021, she joined Caremark as a Support worker.  Due to her hard work, commitment towards her duties in no time she moved her way up in the team. Priyanka worked with complex care customers over one year. Priyanka is determined to make changes while taking on extra duties and taking on new job responsibilities.

Merlyn

Merlyn Ferrao

Job Title: Care Coordinator Joined: 2020

Merlyn is a Care Coordinator who is dedicated to providing timely service to clients

Frequently Asked Questions about Caremark Richmond & Twickenham

How many Carers does Caremark Richmond & Twickenham employ?

Caremark Richmond & Twickenham employs 104 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Richmond & Twickenham to verify any information. View our terms and conditions. Caremark Richmond & Twickenham has an Enhanced Service - more info.