Caremark Richmond & Twickenham

I have a degree in clinical engineering and have been working as an underwriter for medical insurance. I have had a first-hand experience caring for my ageing father. His constant struggle to remember things and communicating with people has been a worry to both me and my family. Hence I and my long-term friend Ms Shipra Mehta decided to do something for others suffering from a similar condition. We have taken franchise of a very reputable company like Caremark to deliver a professional, friendly and caring service to suit everyone’s needs. Since our shared visions and goals are the same we put in our honest efforts in bringing about a change in people’s lives. We look forward to being at your service whenever you need us.

Myself and my team are passionate about ensuring people have choice and control over their lives and delivering high quality care and support. We are committed to supporting Clients to continue to live fulfilled lives with dignity and independence and to be participating members of their own communities.

Shipra's experience ranges from teaching, insurance and has recently been working for NHS 111 emergency and urgent care services.

The lack of professional healthcare has become a growing concern in the U.K and has put our elderly adults at risk. Having ageing parents with growing need for care, has inspired and motivated her to do her bit for the society we live in.

Hence, Shipra and her closest friend Swati Bagwe decided to set aside their jobs and tie up with a very reliable and professional Caremark franchise. Through their professional and personal experience of the care system, they believe that the quality offered by Caremark Hounslow and Chiswick would set them apart from all other providers. They want to give those people the opportunity to spend time as a family member and not just as a carer.

"By looking after our customers like members of our own family, we allow their family members to enjoy time with their loved one whilst we take the pressure and demands of caring away from them if they so choose. By placing their trust in us, customers and their loved ones can have the confidence to enjoy a more independent lifestyle in the comfort of their own home."

Shipra is passionate about quality and ensuring that the individuals that she supports receive the best possible service. She believes that we have a long-term commitment to providing personalised support which is meaningful to individuals, enabling them the opportunities to achieve the quality of life that they deserve”.

Sally Rayner joined us in 2015 as a Care & Support Worker where she quickly excelled with the Care Certificate completed along with first hand field experience. Sally soon worked her way up to a Senior Carer and due to Sally's excellent understanding and commitment to quality care for our clients, we quickly recognised her potential, promoting Sally to the role of Field Care Supervisor.

Kelly joined us as a Care 7 Support Worker in 2022. In just two years, she has progressed to the role of Field Care Supervisor—a testament to her dedication, professionalism, and passion for care. Kelly consistently goes above and beyond for everyone she encounters. She is hardworking and continually seeks ways to improve her clients' daily lives, offering innovative solutions and unwavering support.

Her compassionate nature, strong leadership skills, and attention to detail have made her an invaluable member of our team. Kelly builds meaningful relationships with both clients and colleagues, earning their trust and respect. She approaches every challenge with a positive attitude and a solution-focused mindset, always striving for excellence in everything she does.

We are incredibly proud to have Kelly as part of our team and look forward to seeing her continued growth and success in the years to come.

Field Care Supervisor

As a dedicated and accomplished Field Care Supervisor with Caremark, Laiba brings a strong foundation in healthcare and leadership to her role.

With a Bachelor’s degree in Biotechnology and a Master’s degree in Healthcare Leadership

Management, she has developed a unique blend of scientific knowledge and management expertise.

Building on her experience as a Healthcare Assistant with Caremark since October 2024, Laiba has demonstrated exceptional leadership skills, earning her promotion to Field Care Supervisor. Her diverse background includes roles such as Management at Reliance Lobo Staffing Solutions Pvt Ltd, Specialist Advisor at JP Morgan Chase & Co (India), Senior Crop Analyst at Intello Labs Private Limited, and Medical Coder at Gebbs Healthcare Solutions India.

Beyond her professional achievements, Laiba is a talented singer and Guinness World Record holder for the largest cinematic band in the world. She was also the 1st runner-up at India’s Got Talent Season 8 and has received numerous awards for her singing career. With her impressive educational background, diverse experience, and passion for healthcare, Laiba is committed to delivering exceptional care and leadership to her clients and team.

Since joining Caremark Richmond and Hounslow in 2018, Shalini has consistently demonstrated exceptional qualities as a carer. With a natural ability to connect with and support individuals, she has excelled in providing care to those with complex needs, earning the trust and admiration of clients and colleagues alike.

Shalini’s dedication, expertise, and passion for helping others have propelled her career forward, and she now takes on the role of Quality Assessor with Caremark Richmond and Hounslow. In this position, she continues her commitment to making a meaningful difference in people’s lives, ensuring the highest standards of care are delivered to those who need it most.

Shalini is delighted to embrace this new chapter, combining her extensive experience with her deep sense of compassion to enhance the lives of the individuals and families she serves.

Am I a results-driven Field Supervisor with a strong academic foundation in Human Resource Management and hands-on experience on experience leading teams, coordinating field operations, and ensuring high-quality service delivery? Skilled in supervising diverse staff, resolving workplace challenges, and maintaining compliance with organisational policies and safety standards. Known for fostering positive team culture, optimising workflow efficiency, and bridging the gap between field operations and organisations' best practices and procedures.

Team leadership and performance management. Training, coaching, and staff development. Conflict resolution and employee relations. Scheduling, task allocation, and field logistics. Compliance, safety oversight, and quality assurance. Communication between field teams and management. Data reporting, documentation, and operational improvement

Combines practical field experience with organisational knowledge to create productive, motivated, and well-supported teams while ensuring organisational goals are consistently met.

Priyanka started her career in Care sector in 2019 while working in New Zealand. When she moved to the UK in early 2021, she joined Caremark as a Support worker.  Due to her hard work, commitment towards her duties in no time she moved her way up in the team. Priyanka worked with complex care customers over one year. Priyanka is determined to make changes while taking on extra duties and taking on new job responsibilities.

Merlyn is a Care Coordinator who is dedicated to providing timely service to clients