Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
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9.9 100 Reviews
  • Enabling Care For You Ltd, Maidstone
Established in 2013, Enabling Care For You Ltd was created to meet the needs of individuals requiring care and support on a 24-hour basis, offering a responsive and reliable service across the community.

They are very experienced in providing palliative care and supporting individuals with complex, long-term conditions, ensuring comfort, dignity, and quality of life at every stage.

Their wide range of home care services includes:
Personal care
Companionship
Domestic support and cleaning
Palliative and end-of-life care
Care for those with complex medical and physical needs

In addition to private care, theyalso work in partnership with the local authority, NHS Continuing Healthcare (CHC), CHS, Pathway 3, and Fast Track.

They currently support local hospitals with bridging care, ensuring safe and smooth discharges for patients returning home who require immediate care.

At Enabling Care For You, they are committed to providing compassionate, personalised care that makes a real and lasting difference every hour of every day.

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: from £15

Our fees are very competitive. Price available on request

These prices are only a guideline, please contact Enabling Care For You Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Enabling Care For You Ltd

Person in charge

  • Philippa Potter (Registered Manager / Director)

Enabling Care For You Ltd Reviews (100)

Total of 100, showing 21-40
9.9

Enabling Care For You Ltd has a Review Score of 9.9 (9.895) out of 10, based on 31 reviews in the last 2 years. Over all time Enabling Care For You Ltd has 100 reviews.

Overall Experience

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Date Published

100
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Overall Experience  Overall Experience 5.0 out of 5

May I thank you for all you did and advice from your fantastic staff.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your 5-star review. It was a pleasure supporting the package of care

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Overall Experience  Overall Experience 5.0 out of 5

Good service and good carers.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your 5 star review,It was a pleasure to support you in your time of need.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care provided in my mother's final year and especially the last few weeks. She always looked forward to the visits and was more animated during them. The fact that you also supported my sister, despite not being your client, showed that you are a care provider, not a business.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you for such a lovely review, it was a pleasure caring for both ladies. We wish you well for the future.

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Overall Experience  Overall Experience 5.0 out of 5

Your help was excellent and most helpful at a difficult time.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you for your lovely review it was a pleasure supporting your wife at this difficult time.

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Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my husband received. The carers were professional, friendly and treated my husband with great care. They chatted to him even though he was at times unable to communicate. They were also supportive to me (his wife). They treated him with dignity during his end of life care.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. We are so pleased that you both felt supported at this very difficult time in your life. We are always here to help, even if it's just for chat.

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Overall Experience  Overall Experience 5.0 out of 5

My mother became extremely ill after a long illness and was on end-of-life care. The family was struggling to cope with Mum's needs and we needed two people to help Mum with her personal care. I cannot fault the service provided. The carers treated my mother with compassion and respected her dignity.
They offered advice and support throughout. I could ring the office at any time if I needed to talk to someone. We couldn't have coped without them. Thank you.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review. We are pleased that you were happy with the support that Mum received during her end of life care. I am pleased the company ethos was prominent throughout the support Mum received. We are always happy to help in the office.

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Overall Experience  Overall Experience 5.0 out of 5

The carers from this agency were kind and professional. They looked after me after a serious injury and helped me over a number or months to regain my mobility. Having previously had care from a very poor agency I am very grateful to have found Enabling Care For You.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. You are an amazing lady and an inspiration to us all! It’s been a pleasure being part of your recovery journey. Take care and have amazing success in your future ventures.

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Overall Experience  Overall Experience 5.0 out of 5

The care staff looking after my very elderly mum-in-law were so friendly, gentle and professional. They always spoke with respect and kindness to her and really gave us the support we needed to help us fulfil her wishes to pass away at home with family.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for your lovely review, It was pleasure to meet you all.
Your mother-in-law will always be in our hearts.

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Overall Experience  Overall Experience 5.0 out of 5

They're friendly and accommodating and always keep to time. I will recommend them over and over again. They have good personal hygiene, are always punctual, they make sure they put a smile on my dad's face, feed him, do his personal care, do his laundry, and communicate with him like they're part of
the family members. Sometimes the manager comes out to help when carers are running late such a loving and caring people.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for such a lovely review. It’s an absolute privilege to have been involved in caring for your father. We wish you all the best and if there is anything we can do please do not hesitate to get in touch with us.

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Overall Experience  Overall Experience 3.0 out of 5

Due to Mum's needs we initially agreed to four visits for two carers per day with timings agreed upon for now but to be reviewed as needs changed.
After 18 months it was clear you were billing twice the amount of time you spent with Mum. Despite repeated requests, you refused to alter anything and
effectively stole around £400 a week from a defenceless vulnerable patient.
Dishonest and disgusting. The carers, especially one carer were wonderful with Mum but your company ethos is a disgrace.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

For an individual who is receiving palliative care a minimum package of care that would be supplied by any agency is 4 calls a day, for 30 minutes. You requested that we supplied 10/15-minute calls, this is not good practice. This is not enough time to complete any tasks, let alone complete personal care and feed someone who has issues with their swallowing. We put in hours of unpaid input with shopping due to lack of food in the property. Referrals to GP, SALT, DN, Podiatrists, NRS, ordering all meds and collecting, Specialist Dietitian, Opticians visit. We cared for your mum for 18 months and although we served notice due to your attitude, you requested we continued as we did for over a year. If you were unhappy, why did you not move your mother to another service? I am more than happy with the support we provided to your mother; I am unsure you would be able to say the same?

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Overall Experience  Overall Experience 5.0 out of 5

I have received very good service from the staff from Enabling Care, very friendly and understood what we required. Also, the support I received throughout from the management. I can't thank you enough.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to support your wife.

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Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care from your company. I would recommend it to anyone who needs care.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely feedback. It was a pleasure to be part of the support.

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Overall Experience  Overall Experience 5.0 out of 5

We thank you all for your consideration and thoughtfulness while you were caring for our beautiful mum. You were gentle, thorough and talked to us, helping us understand situations while they progressed. You had some banter too, which helped as my mum loved to laugh. We are all very grateful for all
your help and support through the saddest time of our lives.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for your beautiful review. It was a pleasure caring for your mum and a great honour to be part of your lives at such a precious time of your lives.

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Overall Experience  Overall Experience 5.0 out of 5

Enabling Care For You cared for my mum (palliative care). They were wonderful and my mum had her faves. Even though she swore and cussed, so would we if we had a big sacral sore like Mum did, the carers were lovely, kind and caring. Mum especially loved two of the carers, one of which Mum called by
a different name (though she didn't mind), so a big thank you to all of you.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to care for Mum. She will be dearly missed by us all.

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Overall Experience  Overall Experience 5.0 out of 5

Exceptionally good and highly responsive service throughout the business from the carers to the operations team. Consistency of care was a key attribute from the staff. Excellent support when you need it most.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a real pleasure being part of your uncle's life. He will be sorely missed by all of the team.

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Overall Experience  Overall Experience 5.0 out of 5

Service was provided very quickly. Carers are excellent. Very pleased with the care given to my loved one.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review, it was a real pleasure to care for your husband.

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Overall Experience  Overall Experience 4.0 out of 5

The carers are caring, and professional and treat one with dignity and are helpful. Our day teams are exceptional. The company bends over backwards if the patient has an early hospital appointment and they arrange for the carers to have the patient really and on time for the transport arrival.

Reply from Teresa Macklin, Head of Operations and Care at Enabling Care For You Ltd

Thankyou so much for your lovely comments it is a pleasure to support your wife.

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Overall Experience  Overall Experience 4.0 out of 5

Good service. Improved health of patients testifies to it. The money comment is that carers are pressed for time on some occasions

Reply from Teresa Macklin, Head of Operations and Care at Enabling Care For You Ltd

Thank you very much for your kind comments the teams are always happy to support

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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Enabling Care For You Ltd enough for the amazing care they gave my mum. They were kind, caring and treated Mum with dignity all the time. I can't fault their care at all. Even when Mum was end of life, they still came four times a day and chatted and cared for her like they always had.
When they had to call to tell me Mum had died, they were just so lovely, I was so relieved it was them that told me and not anyone else. Mum could be tricky at times but they always showed her nothing but kindness always.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

What a lovely review. The review brought a tear to our eyes. It was a pleasure looking after mum throughout her illness. She will always have a special place in our hearts. I love it when we hear that Enabling Care For You's mission is achieved and the ethos of the company is achieved.

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Overall Experience  Overall Experience 4.0 out of 5

Almost all of the care staff were kind, caring and considerate.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for taking the time to review us greatly appreciated.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Enabling Care For You Ltd is calculated as follows: ( (159 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 171 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Philippa

Philippa Potter

Job Title: Founder & Director, Enabling Care For You

Joined: 2013

Philippa Founded Enabling Care For You in 2013 alongside Lesley, following a longstanding professional partnership that began in a residential care home in Plaxtol, Sevenoaks, where Philippa held the role of Manager.


After the birth of her youngest child, Philippa felt a strong calling to work within the community. She spent two years working for a mental health charity, gaining valuable experience before joining Kent County Council’s Commercial Services flagship care agency. There, her leadership skills quickly stood out. She progressed from Branch Manager to Registered Manager for Kent and Brighton, and was later promoted to Area Manager.


Philippa holds a Level 5 NVQ in Leadership for Health and Social Care, completed in 2008, and previously achieved Levels 2, 3, and 4 in Care. Her career in health and social care spans over 25 years, during which she has consistently demonstrated a passion for high-quality, person-centred support.


Driven by a belief that care could be done better, Philippa took the bold step to start her own agency, and Enabling Care For You was born. Under her leadership, the agency has developed a strong reputation for specialist support for adults with palliative and complex care needs, combining compassion with clinical excellence.


Philippa is known for her hands-on approach, strong values, and unwavering dedication to improving lives through high-quality care at home.

Lesley

Lesley Pell

Job Title: Co-Founder & Director, Enabling Care For You

Joined: 2015

Lesley brings over 40 years of experience in the care sector, with a strong foundation in residential care settings. While raising her young family, Lesley dedicated herself to supporting others, working hands-on in care throughout her early career.


In 1994, Lesley took the bold step of opening her own residential care home within her family home. What began with a single client quickly grew into a respected service supporting up to five residents. Lesley ran the home with warmth, professionalism, and a deeply personal touch for 24 years, until it closed in 2017 due to family logistics.


She holds the Registered Manager’s Award (RMA) and has completed Levels 2, 3, and 4 in Health and Social Care, demonstrating her commitment to both practical and leadership roles in care.


Lesley originally joined Enabling Care For You as a sleeping partner, offering support in the background while the agency found its feet. However, as the business expanded and the demand for experienced leadership grew, Lesley’s wealth of knowledge and hands-on expertise became an invaluable part of the operation.


Today, Lesley plays an active role in the running of the business, bringing seasoned insight, compassion, and a deep understanding of client needs to the heart of Enabling Care For You — a company shaped by her dedication and decades of real-world experience.

Teresa

Teresa Macklin

Job Title: Head of Operations and Care

Joined: 2018

Teresa has worked in Health and Social Care for over 13 years, building a broad and practical knowledge base across home care, palliative care, and assessment services. She has worked with various care providers throughout her career to gain experience and develop her professional skills.


Since joining Enabling Care For You Ltd four years ago, Teresa has gone from strength to strength, progressing from field-based work to her current senior leadership role as Head of Operations and Care. She has also successfully completed her Level 5 Diploma in Health and Social Care, reflecting her commitment to learning and development.


Teresa is known for her exceptional dedication to her role. Her passion for high-quality care shines through in everything she does. She is deeply committed to supporting both clients and staff, and her calm, organised approach is key to the smooth running of the service.


Teresa oversees the day-to-day operations of the agency and is a vital link in liaising with professionals, particularly around hospital discharges and complex care coordination. Her ability to manage pressures while remaining focused and compassionate makes her an invaluable asset to the team and a trusted figure within the service.

Amelia-Jane

Amelia-Jane Lefever

Job Title: Office Supervisor

Joined: 2017

Amelia-Jane is the youngest member of the team at Enabling Care For You, but she brings with her a wealth of experience both in the community and within the office. She began her career supporting complex clients in the field, where her dedication, clinical understanding, and natural compassion quickly became evident.


After completing her Diploma in Business Administration, Amelia went on to achieve her Level 3 Diploma in Health and Social Care and is now in the process of completing her Level 5 qualification, a testament to her drive and commitment to professional development.


Amelia’s strong foundation in frontline care and her administrative qualifications made her a natural fit for her current role. She has recently been promoted to Office Supervisor, where she leads with calm efficiency, overseeing daily operations while continuing to carry out client assessments in the community. This dual role allows her to maintain close connections with both staff and service users.


Previously a Senior Clinical Support Worker, Amelia brings first-hand understanding of the challenges and demands of care work. As the administrative backbone of the service, she handles day-to-day issues with speed, insight, and a problem-solving mindset, ensuring both staff and clients receive timely support.


Amelia-Jane’s blend of clinical experience and office leadership makes her an invaluable part of the Enabling Care For You team.

Whitney

Whitney Bushrod

Job Title: Care Coordinator

Joined: 2023

Whitney entered the care sector following a successful career in customer services, where she developed strong interpersonal skills and a natural ability to connect with people. Motivated by a desire to make a difference, she made the leap into healthcare and has quickly proven herself as a compassionate, capable, and committed professional.


Since joining our team two years ago, Whitney has embraced every challenge and opportunity, earning a well-deserved promotion to Care Coordinator in a remarkably short space of time. Her positive attitude, strong work ethic, and ability to remain calm under pressure have made her a key asset to the service.


Whitney is currently in the process of completing her Level 3 qualification in Business Administration, further enhancing her leadership and organisational skills. Her ambition, caring nature, and drive for continuous improvement ensure she consistently delivers high standards of care and coordination. Whitney is passionate about supporting both clients and colleagues and is deeply committed to growing her career within the care sector.

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