Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
Review Us
9.9 108 Reviews
  • Enabling Care For You Ltd, Maidstone
Founded in 2013, Enabling Care For You Ltd provides responsive, reliable, and person-centred care to individuals across West Kent and Sussex. The service specialises in supporting adults with complex and long-term conditions, including MND, MS, dementia, BiPAP, and PEG feeding, alongside expert palliative and end-of-life care.

Care packages can be set up within the hour when required. Using time-critical systems, all information is updated instantly and shared across community teams, ensuring seamless, safe, and coordinated care.

Unlike many providers, Enabling Care For You Ltd never closes. This level of responsiveness has earned an outstanding feedback rating, reflecting the trust and confidence families place in the service.

Strong partnerships are in place with the local authority, NHS Continuing Healthcare (CHC), CHS, Pathway 3, and Fast Track services. In addition, the agency supports local hospitals with bridging care, enabling safe and smooth discharges for patients returning home.

What sets Enabling Care For You Ltd apart is not just the care provided, but the way it is delivered: with compassion, dignity, and respect. From a few hours a week to round-the-clock support, the service is dedicated to making a real and lasting difference - every hour, every day.

Care Provided by Enabling Care For You Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £15

Our fees are very competitive. Price available on request

These prices are only a guideline, please contact Enabling Care For You Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Enabling Care For You Ltd

Person in Charge

  • Philippa Potter (Registered Manager / Director)

Enabling Care For You Ltd Reviews (108)

9.9

Enabling Care For You Ltd has a Review Score of 9.9 (9.880) out of 10, based on 39 reviews in the last 2 years.
Over all time Enabling Care For You Ltd has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Enabling Care For You Ltd
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Total of 108, showing 61-80
Review from Sally R (Client) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies that come and help me are very kind, nothing is too much they deserve an award for what they do.
Honestly can not thank the company enough the managers are so kind and came to visit me even though it wasn't needed.
10 out of 10 to the whole team, will recomend you to my friends if they
need care.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks, your review brought a tear to my eye!
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Review from Paul C (Brother of Client) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care staff showed a high level of caring and interest in my brother. Always attended with a cheery disposition, concern for his comfort, and an impressive knowledge of his needs and medical requirements.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
It was a pleasure to look after your brother for so many years.
He was a lovely man and will be missed by us all at Enabling Care For You.
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Review from Dorothy G (Wife of Client) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had and are having extremely sensitive care from all the carers who continue to look after my husband. He was discharged from hospital almost five months ago for home nursing. His is a complicated case but has been eased by all the wonderful support from Enabling Care For You Ltd carers. Sadly
he has now reached the palliative carestage and I am grateful to have the experienced professionals help and guide me and show so much compassion. I would not hesitate to recommend this agency.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
It was an absolute pleasure meeting you both.
It was a privilege to look after your husband he will be truly missed by us all.
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Review from Jan P (Wife of Client) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the care my husband received was very good, although sometimes he felt he was being rushed because they were so busy.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks for your review, I'm sorry that he felt rushed at times. I will feed this back to the team.
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Review from L P (Client) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole not bad, some good, some not so good.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks for your review. I am somewhat perplexed at your review as you have been with the agency for over two years with numerous amounts of additional input to ensure your care package is…read more
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Review from D O (Client) assisted by family/friend published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are quite satisfied with the service. Everyone has been very efficient, helpful and friendly.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks for your review. It's a pleasure to look after you.
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Review from R T (Wife of Client) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband only received care for a few days before he died but the care that we did receive was very good. Carers were gentle, kind and helpful. Thank you.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks for your review. We are sorry for your loss.
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Review from David P (Husband of Client) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are professionals. They consider the patient. They care. They turn up on time. I thank them for all they did to help my wife.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks for your lovely review. It was a pleasure caring for your wife at such a difficult time.
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Review from Edris M (Mother of Client) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once a regular routine was established with the same four carers coming at regular times, it worked well.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks for your feedback. We find that clients like having the continuity of the same staff.
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Review from A A (Wife of Client) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the carers were friendly and professional and treated my husband with dignity.
The unfortunate element was the timings for getting ready for bed - sometimes, this would be earlier than expected whilst we were still eating dinner.
Generally, the service was good.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks for your feedback. It is always hard to be exactly on time.
This is why we always advise family members that there is a 30-minute leeway either way. This ensures staff have adequate time…
read more
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Review from Glynis O (Wife of Client) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We only had help for a few days, but my husband was treated really well, with care and dignity. My children could not have wished for anything more.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Many thanks for your lovely feedback.
I am so pleased that the whole family were happy with the support you received from Enabling Care For You.
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Review from K G (Wife of Client) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, patient, attentive staff always willing to discuss and try out alternative practices to accommodate my husband. They really become part of our little family.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
It was a pleasure caring for your husband. I'm pleased you were so pleased with the support you received.
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Review from Howard P (Son of Client) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The people that came to take care of my dad were caring, clean, respectful and also did what I asked them to. Four times a day, seven days a week. First-class caring. I would recommend them to anyone.
Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd
Thank you so much for your lovely review it was a pleasure.
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Review from Patricia C (Wife of Client) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every carer that tended to my husband deserves a 10/10. So caring, helpful and understanding. Thank you Enabling Care.
Reply from Philippa Potter, Manager at Enabling Care For You Ltd
Many thanks for your review. It was a pleasure to support your husband.
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Review from A D (Daughter of Client) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what can I say? We basically couldn't have asked for a better company to look after my dear Mum. They couldn't have done any more. The quality of care was exceptional, the carers were amazing and felt like part of the family and they treated my Mum with dignity and respect throughout. Thank you
so much to you all, we couldn't have done it without you.
Reply from Philippa Potter, Manager at Enabling Care For You Ltd
Many thanks for your lovely review. It was a pleasure to look after your mum. It was so wonderful that she was surrounded by her lovely family. I am thrilled that you felt the care was exceptional.…read more
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Review from A E (Wife of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found all carers very professional, kind, supportive, and excellent at their role of care and support. Their constant goodwill and kindness were always welcome and cheering for us all. As the patient had been a health professional for many years he knew many carers, nurses, and staff. We have good
memories of our beloved relative being cared for by so many professionally skilled people.
Reply from Philippa Potter, Manager at Enabling Care For You Ltd
Many thanks for your lovely feedback. It was a pleasure to care for such an esteemed colleague.
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Review from B C (Client) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been wonderful in looking after us. Always cheerful and solving all problems which inevitably arise for us and our home and garden.
Reply from Philippa Potter, Manager at Enabling Care For You Ltd
Its been a pleasure looking after you. Thank you for your lovely review.
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Review from Fiona D (Daughter of Client) published on 21 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the excellent care you have provided for my 100-year-old mother. It was not only the thrice daily visits you paid on her but the backup on the telephone you gave to me during the rather traumatic times in the last six months. The fact you are on call 24 hours a day is also a benefit
to accepting urgent calls from me at 7.00 a.m on a Sunday morning after yet another fall. A special thank you to the team leader who has been so kind and understanding regarding the difficulties of dealing with a centenarian with a mind of her own. Sincere thanks.
Reply from Philippa Potter, Manager at Enabling Care For You Ltd
Thank you very much for such a lovely review. It was such a pleasure to look after Mum. Our management team pride themselves on being available 24 hours a day.
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Review from Michael L (Husband of Client) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Enabling Care For You to be a first-class organisation. Their customer service is exemplary and their carers are outstanding. Friendly, respectful, skilful, patient, and helpful are all traits to be found in abundance within this company. They were an enormous help to my wife, and for that,
I am truly grateful.
Reply from Philippa Potter, Manager at Enabling Care For You Ltd
Many thanks for your lovely review Michael, I am thrilled that you are finding the support helpful. We strive to be the best we can be.
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Review from Amy T (Daughter of Client) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very positive experience. Office and care staff all very helpful and caring. Good quality of care and good communication.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your lovely review. I will feedback to the team.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Enabling Care For You Ltd is calculated as follows: ( (196 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 216 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (6)

Philippa

Philippa Potter

Job Title: Founder & Director, Enabling Care For You Joined: 2013

Philippa Potter is the Founder and Director of Enabling Care For You, established in 2013 to provide high-quality, person-centred care in the community. With a career spanning over 27 years in the health and social care sector, Philippa has built her professional reputation on strong values, practical leadership, and an unwavering dedication to improving the lives of those in her care.


Currently undertaking her Level 7 Diploma in Health and Social Care Management, Philippa has a proven record of combining academic learning with practical expertise. She completed her Level 5 NVQ in Leadership for Health and Social Care in 2008, following earlier achievements of Levels 2, 3, and 4 in Care.


These qualifications reflect her lifelong commitment to professional development and to leading by example.


Philippa’s journey into care began in a residential home in Plaxtol, Sevenoaks, where she held the role of Manager and formed a longstanding professional partnership with Lesley, with whom she later co-founded Enabling Care For You. After the birth of her youngest child, Philippa felt drawn to work more closely with people in their own homes. She spent two years working for a mental health charity, supporting vulnerable adults and gaining valuable frontline experience that deepened her understanding of community-based care.


Philippa’s career progressed further when she joined Kent County Council’s Commercial Services flagship care agency. Her leadership abilities were quickly recognised, and she advanced from Branch Manager to Registered Manager for Kent and Brighton, and later to Area Manager. These roles gave her responsibility for overseeing large, diverse teams and ensuring consistent, high-quality standards across multiple areas.


In 2013, driven by a conviction that care could be done differently – with greater compassion, stronger accountability, and more specialist expertise – Philippa took the bold step of starting her own agency. Under her leadership, Enabling Care For You has developed a strong reputation for delivering specialist support to adults with palliative and complex care needs. The agency is known for its ability to combine compassion with clinical excellence, offering bespoke care packages that prioritise dignity, independence, and comfort.


Philippa remains actively involved in the day-to-day running of the agency. Her hands-on approach ensures that she maintains direct contact with clients, families, and staff, fostering a culture of trust and integrity. She is particularly recognised for her ability to support individuals with complex needs at home, often working closely with healthcare professionals to ensure continuity of care.


Beyond her professional role, Philippa is a strong advocate for continuous improvement in social care. She believes in nurturing staff through training, mentorship, and professional development, ensuring that the next generation of care professionals carries forward the values of empathy, respect, and excellence.


Philippa is widely respected for her vision, leadership, and commitment to high standards of care, and continues to drive Enabling Care For You forward as a leading provider of specialist community care.

Lesley

Lesley Pell

Job Title: Co-Founder & Director, Enabling Care For You Joined: 2015

Lesley brings over 40 years of experience in the care sector and a wealth of knowledge shaped by decades of hands-on practice. Her career began in residential care, where she balanced raising her young family with a deep commitment to supporting others.


In 1994, Lesley took a bold and personal step by opening her own residential care home within her family home. What began with one client quickly grew into a respected, family-run service supporting up to five residents. For 24 years, she provided care with warmth, professionalism, and a personal touch that families valued deeply. The home closed in 2017 due to family logistics, but the impact of Lesley’s dedication lives on in the lives she touched.


Lesley holds the Registered Manager’s Award (RMA) and has completed Levels 2, 3, and 4 in Health and Social Care, reflecting both her practical skill and her leadership ability.


When Enabling Care For You was first founded, Lesley joined as a sleeping partner, quietly supporting the agency as it found its feet. But as the business grew, her depth of experience became invaluable. Today, Lesley plays an active role in the day-to-day running of the agency, offering seasoned insight, compassion, and a deep understanding of client needs.


Families know Lesley for her approachable nature and her ability to combine decades of experience with genuine warmth. She helps to ensure that Enabling Care For You remains true to its roots: delivering care that feels personal, professional, and firmly grounded in real-world experience.

Teresa

Teresa Macklin

Job Title: Head of Operations and Care Joined: 2018

Teresa has worked in Health and Social Care for over 15 years, building a wealth of experience across home care, palliative care, and assessment services. She has worked with a range of providers throughout her career, giving her a broad perspective and a strong foundation in delivering care that truly meets people’s needs.


Since joining Enabling Care For You four years ago, Teresa has gone from strength to strength. Starting out in a field-based role, she has worked her way up to become Head of Operations and Care, leading the day-to-day running of the service. Along the way, she has also successfully completed her Level 5 Diploma in Health and Social Care, reflecting her commitment to professional development and her passion for continuous improvement.


Teresa is known for her dedication and her calm, organised approach. She is always available to support both clients and staff, offering guidance, reassurance, and practical solutions whenever they are needed. Families and professionals alike value her reliability and warmth, particularly when she is coordinating complex care or managing hospital discharges.


At the heart of her role is a passion for high-quality care. Teresa works tirelessly to ensure that the agency runs smoothly, clients receive the best possible support, and staff feel confident and well-guided. Her ability to balance compassion with leadership makes her a trusted figure and an invaluable part of the Enabling Care For You team.

Amelia-Jane

Amelia-Jane Lefever

Job Title: People & Office Support Lead Joined: 2017

Amelia-Jane is the youngest member of the Enabling Care For You team, but she brings with her a wealth of experience gained both in the community and within the office. She began her career supporting complex clients in the field, where her dedication, clinical knowledge, and natural compassion quickly stood out.


After completing her Diploma in Business Administration, Amelia went on to achieve her Level 3 Diploma in Health and Social Care. She is now working towards her Level 5 Diploma in People Management, a clear reflection of her drive and commitment to professional growth. Her ultimate goal is to progress into a specialist HR leadership role, where she can focus on staff development, well-being, and building a strong culture of support across the organisation.


Amelia’s combination of frontline care experience and administrative expertise made her a natural fit for leadership. Recently promoted to People & Office Support Lead, she oversees daily office operations with calm efficiency while continuing to carry out client assessments in the community. This dual role allows her to stay closely connected to both staff and service users, ensuring her leadership remains practical and people-focused.


Previously a Senior Clinical Support Worker, Amelia understands first-hand the challenges and rewards of care work. As the administrative backbone of the agency, she approaches problems with speed, insight, and a solution-focused mindset, ensuring both staff and clients receive the support they need, when they need it.


With her blend of clinical knowledge, office leadership, and a clear vision for her future in HR, Amelia-Jane is not only an invaluable part of the Enabling Care For You team today but also a rising leader of tomorrow.

Whitney

Whitney Bushrod

Job Title: Care Coordinator Joined: 2023

Whitney entered the care sector after a successful career in customer services, where she honed her interpersonal skills and developed a natural ability to connect with people. Driven by a desire to make a real difference, she transitioned into healthcare and quickly proved herself to be a compassionate, capable, and committed professional.


Since joining Enabling Care For You two years ago, Whitney has embraced every challenge and opportunity. Her positive attitude, strong work ethic, and calm presence under pressure led to a well-deserved promotion to Care Coordinator in a remarkably short time.


Whitney is currently completing her Level 3 qualification in Business Administration, building on her leadership and organisational strengths. She is passionate about supporting both clients and colleagues, ensuring that care delivery is well-coordinated, responsive, and always centred around the needs of individuals.


With her ambition, caring nature, and drive for continuous improvement, Whitney continues to grow her career in the care sector while playing a vital role in the smooth running of the service. Families and staff alike value her approachable manner and her commitment to delivering high standards of care.

Amy

Amy Hougham

Job Title: Team Leader Joined: 2022

Amy began her working career in retail but after some time realised she wanted a more rewarding and hands-on role where she could truly make a difference. This led her to change career paths and move into the care sector, starting in a care home setting. There, she supported older adults and those under 65 living with dementia, physical disabilities or requiring residential or nursing care.


While Amy loved this work, she was keen to broaden her skills and support people with more complex needs. She transitioned into community care where she has spent the past seven years providing highly clinical and complex support in people’s homes.


Amy’s commitment, loyalty and consistently person-centred approach have earned her excellent feedback from clients, families and colleagues alike. In recognition of her dedication and expertise, she completed her Level 3 qualification in Health and Social Care and is preparing to undertake her Level 5.


Recently promoted to Team Leader, Amy now supports both clients and staff in the field while also taking on additional responsibilities from the office. Her wealth of experience, clinical knowledge and compassionate leadership make her an invaluable member of the team.

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