Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
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9.9 100 Reviews
  • Enabling Care For You Ltd, Maidstone
Established in 2013, Enabling Care For You Ltd was created to meet the needs of individuals requiring care and support on a 24-hour basis, offering a responsive and reliable service across the community.

They are very experienced in providing palliative care and supporting individuals with complex, long-term conditions, ensuring comfort, dignity, and quality of life at every stage.

Their wide range of home care services includes:
Personal care
Companionship
Domestic support and cleaning
Palliative and end-of-life care
Care for those with complex medical and physical needs

In addition to private care, theyalso work in partnership with the local authority, NHS Continuing Healthcare (CHC), CHS, Pathway 3, and Fast Track.

They currently support local hospitals with bridging care, ensuring safe and smooth discharges for patients returning home who require immediate care.

At Enabling Care For You, they are committed to providing compassionate, personalised care that makes a real and lasting difference every hour of every day.

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: from £15

Our fees are very competitive. Price available on request

These prices are only a guideline, please contact Enabling Care For You Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Enabling Care For You Ltd

Person in charge

  • Philippa Potter (Registered Manager / Director)

Enabling Care For You Ltd Reviews (100)

Total of 100, showing 61-80
9.9

Enabling Care For You Ltd has a Review Score of 9.9 (9.895) out of 10, based on 31 reviews in the last 2 years. Over all time Enabling Care For You Ltd has 100 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

Once a regular routine was established with the same four carers coming at regular times, it worked well.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your feedback. We find that clients like having the continuity of the same staff.

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Overall Experience  Overall Experience 4.0 out of 5

Most of the carers were friendly and professional and treated my husband with dignity.
The unfortunate element was the timings for getting ready for bed - sometimes, this would be earlier than expected whilst we were still eating dinner.
Generally, the service was good.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your feedback. It is always hard to be exactly on time.
This is why we always advise family members that there is a 30-minute leeway either way. This ensures staff have adequate time if they have an emergency in the call in front. Unfortunately, this is out of our hands in the case of waiting for an emergency response.

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Overall Experience  Overall Experience 5.0 out of 5

We only had help for a few days, but my husband was treated really well, with care and dignity. My children could not have wished for anything more.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely feedback.
I am so pleased that the whole family were happy with the support you received from Enabling Care For You.

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic, patient, attentive staff always willing to discuss and try out alternative practices to accommodate my husband. They really become part of our little family.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

It was a pleasure caring for your husband. I'm pleased you were so pleased with the support you received.

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Overall Experience  Overall Experience 5.0 out of 5

The people that came to take care of my dad were caring, clean, respectful and also did what I asked them to. Four times a day, seven days a week. First-class caring. I would recommend them to anyone.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for your lovely review it was a pleasure.

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Overall Experience  Overall Experience 5.0 out of 5

Every carer that tended to my husband deserves a 10/10. So caring, helpful and understanding. Thank you Enabling Care.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your review. It was a pleasure to support your husband.

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Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say? We basically couldn't have asked for a better company to look after my dear Mum. They couldn't have done any more. The quality of care was exceptional, the carers were amazing and felt like part of the family and they treated my Mum with dignity and respect throughout. Thank you
so much to you all, we couldn't have done it without you.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to look after your mum. It was so wonderful that she was surrounded by her lovely family. I am thrilled that you felt the care was exceptional. Many thanks for your beautiful thank you cards. If you need any support please don't hesitate to get in touch.

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Overall Experience  Overall Experience 5.0 out of 5

We found all carers very professional, kind, supportive, and excellent at their role of care and support. Their constant goodwill and kindness were always welcome and cheering for us all. As the patient had been a health professional for many years he knew many carers, nurses, and staff. We have good
memories of our beloved relative being cared for by so many professionally skilled people.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your lovely feedback. It was a pleasure to care for such an esteemed colleague.

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Overall Experience  Overall Experience 5.0 out of 5

Everyone has been wonderful in looking after us. Always cheerful and solving all problems which inevitably arise for us and our home and garden.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Its been a pleasure looking after you. Thank you for your lovely review.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the excellent care you have provided for my 100-year-old mother. It was not only the thrice daily visits you paid on her but the backup on the telephone you gave to me during the rather traumatic times in the last six months. The fact you are on call 24 hours a day is also a benefit
to accepting urgent calls from me at 7.00 a.m on a Sunday morning after yet another fall. A special thank you to the team leader who has been so kind and understanding regarding the difficulties of dealing with a centenarian with a mind of her own. Sincere thanks.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Thank you very much for such a lovely review. It was such a pleasure to look after Mum. Our management team pride themselves on being available 24 hours a day.

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Overall Experience  Overall Experience 5.0 out of 5

I have found Enabling Care For You to be a first-class organisation. Their customer service is exemplary and their carers are outstanding. Friendly, respectful, skilful, patient, and helpful are all traits to be found in abundance within this company. They were an enormous help to my wife, and for that,
I am truly grateful.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your lovely review Michael, I am thrilled that you are finding the support helpful. We strive to be the best we can be.

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Overall Experience  Overall Experience 5.0 out of 5

Overall very positive experience. Office and care staff all very helpful and caring. Good quality of care and good communication.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your lovely review. I will feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My brother became very ill and Enabling Care For You supported me and looked after my brother very well. The staff were very polite, well-mannered, very thoughtful and respected his wishes and made him feel comfortable.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your feedback, it was a pleasure to look after your brother.
We are so sorry for your loss.

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Overall Experience  Overall Experience 5.0 out of 5

A particular mention to one of the carers who has been absolutely brilliant. Worked beyond the call of duty.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Sandra. It was a pleasure looking after your husband.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the care staff who looked after me for several months while I was wearing a neck brace. Morning calls to help me shower and dress and collar care calls were provided with care, consideration, good humour, and professionalism! I can not thank you enough.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your lovely words - it was a pleasure to take care of you through our service.

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Overall Experience  Overall Experience 5.0 out of 5

We have found all those that come to help my husband very kind, caring and friendly.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your kind feedback; greatly appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

When my mum came out of the hospital, from the first day they came, they have given my mum a fantastic service. All the carers that come on a daily basis have been professional at their job. Very polite and chatty and make Mum laugh and smile. They are very gentle with Mum and care for her needs, which
is a lot of worry off my shoulder. We couldn't ask for better service from the care service. Thank you.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your lovely review.
It's an ongoing pleasure looking after mum.

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Overall Experience  Overall Experience 5.0 out of 5

I find the care I have is excellent and keeps me in good spirits.

Reply from Lesley Pell, Registered Manager at Enabling Care For You Ltd

Many thanks for the review; it's a pleasure taking care of you.

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Overall Experience  Overall Experience 4.0 out of 5

The overwhelming majority of the carers are excellent and friendly. I like the system of 4-days on, 4-days off. They are always kind and show respect. My only criticism is keeping to the rota - but I accept that management is trying to resolve, and there is nationally a shortage of staff.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency and we are glad that you like this system. During the holiday seasons, clients may see different carers so that carers can take their annual leave. Any problems with timings, during the day or evenings, please contact the office so the coordinator can address this. Thank you once again for your review.

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Overall Experience  Overall Experience 3.0 out of 5

The staff were extremely pleasant and friendly. Unfortunately, the time allotted was not sufficient to enable them to give my mother's hygiene needs. Too many patients were given to carers as they were always needing to get to the next person. Staff in admin always helpful and polite.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency. During the holiday seasons, clients may see different carers so that carers can take their annual leave. Any problems with timings, especially with the evening, please contact the office so the coordinator can address this. Thank you once again for your review.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Enabling Care For You Ltd is calculated as follows: ( (159 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 171 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Philippa

Philippa Potter

Job Title: Founder & Director, Enabling Care For You

Joined: 2013

Philippa Founded Enabling Care For You in 2013 alongside Lesley, following a longstanding professional partnership that began in a residential care home in Plaxtol, Sevenoaks, where Philippa held the role of Manager.


After the birth of her youngest child, Philippa felt a strong calling to work within the community. She spent two years working for a mental health charity, gaining valuable experience before joining Kent County Council’s Commercial Services flagship care agency. There, her leadership skills quickly stood out. She progressed from Branch Manager to Registered Manager for Kent and Brighton, and was later promoted to Area Manager.


Philippa holds a Level 5 NVQ in Leadership for Health and Social Care, completed in 2008, and previously achieved Levels 2, 3, and 4 in Care. Her career in health and social care spans over 25 years, during which she has consistently demonstrated a passion for high-quality, person-centred support.


Driven by a belief that care could be done better, Philippa took the bold step to start her own agency, and Enabling Care For You was born. Under her leadership, the agency has developed a strong reputation for specialist support for adults with palliative and complex care needs, combining compassion with clinical excellence.


Philippa is known for her hands-on approach, strong values, and unwavering dedication to improving lives through high-quality care at home.

Lesley

Lesley Pell

Job Title: Co-Founder & Director, Enabling Care For You

Joined: 2015

Lesley brings over 40 years of experience in the care sector, with a strong foundation in residential care settings. While raising her young family, Lesley dedicated herself to supporting others, working hands-on in care throughout her early career.


In 1994, Lesley took the bold step of opening her own residential care home within her family home. What began with a single client quickly grew into a respected service supporting up to five residents. Lesley ran the home with warmth, professionalism, and a deeply personal touch for 24 years, until it closed in 2017 due to family logistics.


She holds the Registered Manager’s Award (RMA) and has completed Levels 2, 3, and 4 in Health and Social Care, demonstrating her commitment to both practical and leadership roles in care.


Lesley originally joined Enabling Care For You as a sleeping partner, offering support in the background while the agency found its feet. However, as the business expanded and the demand for experienced leadership grew, Lesley’s wealth of knowledge and hands-on expertise became an invaluable part of the operation.


Today, Lesley plays an active role in the running of the business, bringing seasoned insight, compassion, and a deep understanding of client needs to the heart of Enabling Care For You — a company shaped by her dedication and decades of real-world experience.

Teresa

Teresa Macklin

Job Title: Head of Operations and Care

Joined: 2018

Teresa has worked in Health and Social Care for over 13 years, building a broad and practical knowledge base across home care, palliative care, and assessment services. She has worked with various care providers throughout her career to gain experience and develop her professional skills.


Since joining Enabling Care For You Ltd four years ago, Teresa has gone from strength to strength, progressing from field-based work to her current senior leadership role as Head of Operations and Care. She has also successfully completed her Level 5 Diploma in Health and Social Care, reflecting her commitment to learning and development.


Teresa is known for her exceptional dedication to her role. Her passion for high-quality care shines through in everything she does. She is deeply committed to supporting both clients and staff, and her calm, organised approach is key to the smooth running of the service.


Teresa oversees the day-to-day operations of the agency and is a vital link in liaising with professionals, particularly around hospital discharges and complex care coordination. Her ability to manage pressures while remaining focused and compassionate makes her an invaluable asset to the team and a trusted figure within the service.

Amelia-Jane

Amelia-Jane Lefever

Job Title: Office Supervisor

Joined: 2017

Amelia-Jane is the youngest member of the team at Enabling Care For You, but she brings with her a wealth of experience both in the community and within the office. She began her career supporting complex clients in the field, where her dedication, clinical understanding, and natural compassion quickly became evident.


After completing her Diploma in Business Administration, Amelia went on to achieve her Level 3 Diploma in Health and Social Care and is now in the process of completing her Level 5 qualification, a testament to her drive and commitment to professional development.


Amelia’s strong foundation in frontline care and her administrative qualifications made her a natural fit for her current role. She has recently been promoted to Office Supervisor, where she leads with calm efficiency, overseeing daily operations while continuing to carry out client assessments in the community. This dual role allows her to maintain close connections with both staff and service users.


Previously a Senior Clinical Support Worker, Amelia brings first-hand understanding of the challenges and demands of care work. As the administrative backbone of the service, she handles day-to-day issues with speed, insight, and a problem-solving mindset, ensuring both staff and clients receive timely support.


Amelia-Jane’s blend of clinical experience and office leadership makes her an invaluable part of the Enabling Care For You team.

Whitney

Whitney Bushrod

Job Title: Care Coordinator

Joined: 2023

Whitney entered the care sector following a successful career in customer services, where she developed strong interpersonal skills and a natural ability to connect with people. Motivated by a desire to make a difference, she made the leap into healthcare and has quickly proven herself as a compassionate, capable, and committed professional.


Since joining our team two years ago, Whitney has embraced every challenge and opportunity, earning a well-deserved promotion to Care Coordinator in a remarkably short space of time. Her positive attitude, strong work ethic, and ability to remain calm under pressure have made her a key asset to the service.


Whitney is currently in the process of completing her Level 3 qualification in Business Administration, further enhancing her leadership and organisational skills. Her ambition, caring nature, and drive for continuous improvement ensure she consistently delivers high standards of care and coordination. Whitney is passionate about supporting both clients and colleagues and is deeply committed to growing her career within the care sector.

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