Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
Review Us
9.9 112 Reviews
  • Enabling Care For You Ltd, Maidstone
Founded in 2013, Enabling Care For You Ltd provides responsive, reliable, and person-centred care to individuals across West Kent and Sussex. The service specialises in supporting adults with complex and long-term conditions, including MND, MS, dementia, BiPAP, and PEG feeding, alongside expert palliative and end-of-life care.

Care packages can be set up within the hour when required. Using time-critical systems, all information is updated instantly and shared across community teams, ensuring seamless, safe, and coordinated care.

Unlike many providers, Enabling Care For You Ltd never closes. This level of responsiveness has earned an outstanding feedback rating, reflecting the trust and confidence families place in the service.

Strong partnerships are in place with the local authority, NHS Continuing Healthcare (CHC), CHS, Pathway 3, and Fast Track services. In addition, the agency supports local hospitals with bridging care, enabling safe and smooth discharges for patients returning home.

What sets Enabling Care For You Ltd apart is not just the care provided, but the way it is delivered: with compassion, dignity, and respect. From a few hours a week to round-the-clock support, the service is dedicated to making a real and lasting difference - every hour, every day.

Care Provided by Enabling Care For You Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £15

Our fees are very competitive. Price available on request

These prices are only a guideline, please contact Enabling Care For You Ltd to find out the exact price for your requirements.

Contact Enabling Care For You Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Enabling Care For You Ltd to get a personalised quote.

Good to Know

Owner

  • Enabling Care For You Ltd
  • Privately Owned

Person in Charge

  • Philippa Potter (Registered Manager / Director)

Enabling Care For You Ltd Reviews (112)

9.9

Enabling Care For You Ltd has a Review Score of 9.9 (9.929) out of 10, based on 41 reviews in the last 2 years.
Over all time Enabling Care For You Ltd has 112 reviews.

Overall Experience
  • 93
  • 16
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Date Published
  • 112
  • 16
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  • 41
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Reviewer Connection to Enabling Care For You Ltd
  • 28
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  • 17
  • 8
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Total of 112, showing 41-60
Review from C R (Daughter-in-law of Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff looking after my very elderly mum-in-law were so friendly, gentle and professional. They always spoke with respect and kindness to her and really gave us the support we needed to help us fulfil her wishes to pass away at home with family.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdThank you so much for your lovely review, It was pleasure to meet you all.
Your mother-in-law will always be in our hearts.
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Review from Mary O (Daughter of Client) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
They're friendly and accommodating and always keep to time. I will recommend them over and over again. They have good personal hygiene, are always punctual, they make sure they put a smile on my dad's face, feed him, do his personal care, do his laundry, and communicate with him like they're part of
the family members. Sometimes the manager comes out to help when carers are running late such a loving and caring people.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for such a lovely review. It’s an absolute privilege to have been involved in caring for your father. We wish you all the best and if there is anything we can do please do not hesitate to get in touch with us.
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Review from D B (Son of Client) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Due to Mum's needs we initially agreed to four visits for two carers per day with timings agreed upon for now but to be reviewed as needs changed.
After 18 months it was clear you were billing twice the amount of time you spent with Mum. Despite repeated requests, you refused to alter anything and
effectively stole around £400 a week from a defenceless vulnerable patient.
Dishonest and disgusting. The carers, especially one carer were wonderful with Mum but your company ethos is a disgrace.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdFor an individual who is receiving palliative care a minimum package of care that would be supplied by any agency is 4 calls a day, for 30 minutes. You requested that we supplied 10/15-minute calls, this is not good practice. This is not enough time to complete any tasks, let alone complete personal care and feed someone who has issues with their swallowing. We put in hours of unpaid input with shopping due to lack of food in the property. Referrals to GP, SALT, DN, Podiatrists, NRS, ordering all meds and collecting, Specialist Dietitian, Opticians visit. We cared for your mum for 18 months and although we served notice due to your attitude, you requested we continued as we did for over a year. If you were unhappy, why did you not move your mother to another service? I am more than happy with the support we provided to your mother; I am unsure you would be able to say the same?
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Review from D P (Husband of Client) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received very good service from the staff from Enabling Care, very friendly and understood what we required. Also, the support I received throughout from the management. I can't thank you enough.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely review. It was a pleasure to support your wife.
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Review from R A (Wife of Client) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the care from your company. I would recommend it to anyone who needs care.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely feedback. It was a pleasure to be part of the support.
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Review from Deborah W (Daughter of Client) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We thank you all for your consideration and thoughtfulness while you were caring for our beautiful mum. You were gentle, thorough and talked to us, helping us understand situations while they progressed. You had some banter too, which helped as my mum loved to laugh. We are all very grateful for all
your help and support through the saddest time of our lives.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdThank you so much for your beautiful review. It was a pleasure caring for your mum and a great honour to be part of your lives at such a precious time of your lives.
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Review from Deborah L (Daughter of Client) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Enabling Care For You cared for my mum (palliative care). They were wonderful and my mum had her faves. Even though she swore and cussed, so would we if we had a big sacral sore like Mum did, the carers were lovely, kind and caring. Mum especially loved two of the carers, one of which Mum called by
a different name (though she didn't mind), so a big thank you to all of you.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely review. It was a pleasure to care for Mum. She will be dearly missed by us all.
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Review from David B (Nephew of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptionally good and highly responsive service throughout the business from the carers to the operations team. Consistency of care was a key attribute from the staff. Excellent support when you need it most.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely review. It was a real pleasure being part of your uncle's life. He will be sorely missed by all of the team.
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Review from Phyllis Y (Wife of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service was provided very quickly. Carers are excellent. Very pleased with the care given to my loved one.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely review, it was a real pleasure to care for your husband.
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Review from J M (Husband of Client) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service. Improved health of patients testifies to it. The money comment is that carers are pressed for time on some occasions
Reply from Teresa Macklin, Head of Operations and Care at Enabling Care For You LtdThank you very much for your kind comments the teams are always happy to support
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Review from Sara M (Daughter of Client) published on 5 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank Enabling Care For You Ltd enough for the amazing care they gave my mum. They were kind, caring and treated Mum with dignity all the time. I can't fault their care at all. Even when Mum was end of life, they still came four times a day and chatted and cared for her like they always had.
When they had to call to tell me Mum had died, they were just so lovely, I was so relieved it was them that told me and not anyone else. Mum could be tricky at times but they always showed her nothing but kindness always.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdWhat a lovely review. The review brought a tear to our eyes. It was a pleasure looking after mum throughout her illness. She will always have a special place in our hearts. I love it when we hear that Enabling Care For You's mission is achieved and the ethos of the company is achieved.
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Review from Peter T (Husband of Client) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Almost all of the care staff were kind, caring and considerate.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for taking the time to review us greatly appreciated.
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Review from T J (Sister of Client) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff treated my brother with dignity - never making him feel awkward. Staff were kind and compassionate, always in full PPE and smart uniforms. Keep it up!
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely review. It was a pleasure to look after your brother.
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Review from G W (Son of Client) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent friendly service. Very flexible when responding to my father's changing needs.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your review and thankyou for taking the time to give feedback. Best wishes
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Review from L U (Daughter of Client) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really impressed with the care my mum has received. The carers have been very kind and considerate. My mum has with them and danced (in her chair) they make her really happy. I have not seen my mum this cheerful in a long time. I cannot fault her care.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely review. It was a real pleasure to be able to support mum. It was lovely to be surrounded by such a lovely family throughout.
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Review from J B (Husband of Client) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife suffers from terminal lung cancer and COPD she is very shaky on her legs and has had two falls. She can be very determined to walk without aid and we have found all of the carers have been wonderful in the care and treatment I could recommend them for the work they do.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdThank you for your lovely review. We are very grateful to be able to care for your wife. It's always a pleasure.
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Review from T S (Husband of Client) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent!
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdThank-you for your lovely review. It's a pleasure caring for your family member.
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Review from Ian M (Wife of Client) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for your support during my husband's final illness. Your carers are very professional, understanding, practical and kind.
They established a good rapport with my husband. He was treated with understanding and dignity. Thank you so much for your help.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdThank you so much for your lovely review.
It was a real pleasure being part of your life at such a vital point.
We wish you all the best for the future.
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Review from S B (Wife of Client) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enabling Care For You Ltd were very helpful and approachable on connection with my late husband's condition.
It was good to have consistency and our carer was on time, kind and efficient. We never felt rushed. I would like to thank your whole team for their input over a difficult period of time in
our lives.
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely review. Your husband will be missed.
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Review from Sarah Caroline A (Partner of Client) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company that looks after my partner they're very good the staff are amazing, diligent in what they are doing. Very compassionate the staff are very punctual. They treat my partner with dignity at all times, go above and beyond for him. Preparing meals for him, put the washing machine on if needed.
They clean up after every visit ensuring that everything is within reach and is comfortable also that medication is given at the right times
Reply from Philippa Potter, Registered Manager at Enabling Care For You LtdMany thanks for your lovely review. It's a pleasure to look after your partner. He always makes us smile a genuinely lovely man
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Enabling Care For You Ltd is calculated as follows: ( (210 Excellents x 5) + (16 Goods x 4) ) ÷ 226 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (6)

Philippa

Philippa Potter

Job Title: Founder & Director, Enabling Care For You Joined: 2013

Philippa Potter is the Founder and Director of Enabling Care For You, established in 2013 to provide high-quality, person-centred care in the community. With a career spanning over 27 years in the health and social care sector, Philippa has built her professional reputation on strong values, practical leadership, and an unwavering dedication to improving the lives of those in her care.


Currently undertaking her Level 7 Diploma in Health and Social Care Management, Philippa has a proven record of combining academic learning with practical expertise. She completed her Level 5 NVQ in Leadership for Health and Social Care in 2008, following earlier achievements of Levels 2, 3, and 4 in Care.


These qualifications reflect her lifelong commitment to professional development and to leading by example.


Philippa’s journey into care began in a residential home in Plaxtol, Sevenoaks, where she held the role of Manager and formed a longstanding professional partnership with Lesley, with whom she later co-founded Enabling Care For You. After the birth of her youngest child, Philippa felt drawn to work more closely with people in their own homes. She spent two years working for a mental health charity, supporting vulnerable adults and gaining valuable frontline experience that deepened her understanding of community-based care.


Philippa’s career progressed further when she joined Kent County Council’s Commercial Services flagship care agency. Her leadership abilities were quickly recognised, and she advanced from Branch Manager to Registered Manager for Kent and Brighton, and later to Area Manager. These roles gave her responsibility for overseeing large, diverse teams and ensuring consistent, high-quality standards across multiple areas.


In 2013, driven by a conviction that care could be done differently – with greater compassion, stronger accountability, and more specialist expertise – Philippa took the bold step of starting her own agency. Under her leadership, Enabling Care For You has developed a strong reputation for delivering specialist support to adults with palliative and complex care needs. The agency is known for its ability to combine compassion with clinical excellence, offering bespoke care packages that prioritise dignity, independence, and comfort.


Philippa remains actively involved in the day-to-day running of the agency. Her hands-on approach ensures that she maintains direct contact with clients, families, and staff, fostering a culture of trust and integrity. She is particularly recognised for her ability to support individuals with complex needs at home, often working closely with healthcare professionals to ensure continuity of care.


Beyond her professional role, Philippa is a strong advocate for continuous improvement in social care. She believes in nurturing staff through training, mentorship, and professional development, ensuring that the next generation of care professionals carries forward the values of empathy, respect, and excellence.


Philippa is widely respected for her vision, leadership, and commitment to high standards of care, and continues to drive Enabling Care For You forward as a leading provider of specialist community care.

Lesley

Lesley Pell

Job Title: Co-Founder & Director, Enabling Care For You Joined: 2015

Lesley brings over 40 years of experience in the care sector and a wealth of knowledge shaped by decades of hands-on practice. Her career began in residential care, where she balanced raising her young family with a deep commitment to supporting others.


In 1994, Lesley took a bold and personal step by opening her own residential care home within her family home. What began with one client quickly grew into a respected, family-run service supporting up to five residents. For 24 years, she provided care with warmth, professionalism, and a personal touch that families valued deeply. The home closed in 2017 due to family logistics, but the impact of Lesley’s dedication lives on in the lives she touched.


Lesley holds the Registered Manager’s Award (RMA) and has completed Levels 2, 3, and 4 in Health and Social Care, reflecting both her practical skill and her leadership ability.


When Enabling Care For You was first founded, Lesley joined as a sleeping partner, quietly supporting the agency as it found its feet. But as the business grew, her depth of experience became invaluable. Today, Lesley plays an active role in the day-to-day running of the agency, offering seasoned insight, compassion, and a deep understanding of client needs.


Families know Lesley for her approachable nature and her ability to combine decades of experience with genuine warmth. She helps to ensure that Enabling Care For You remains true to its roots: delivering care that feels personal, professional, and firmly grounded in real-world experience.

Teresa

Teresa Macklin

Job Title: Head of Operations and Care Joined: 2018

Teresa has worked in Health and Social Care for over 15 years, building a wealth of experience across home care, palliative care, and assessment services. She has worked with a range of providers throughout her career, giving her a broad perspective and a strong foundation in delivering care that truly meets people’s needs.


Since joining Enabling Care For You four years ago, Teresa has gone from strength to strength. Starting out in a field-based role, she has worked her way up to become Head of Operations and Care, leading the day-to-day running of the service. Along the way, she has also successfully completed her Level 5 Diploma in Health and Social Care, reflecting her commitment to professional development and her passion for continuous improvement.


Teresa is known for her dedication and her calm, organised approach. She is always available to support both clients and staff, offering guidance, reassurance, and practical solutions whenever they are needed. Families and professionals alike value her reliability and warmth, particularly when she is coordinating complex care or managing hospital discharges.


At the heart of her role is a passion for high-quality care. Teresa works tirelessly to ensure that the agency runs smoothly, clients receive the best possible support, and staff feel confident and well-guided. Her ability to balance compassion with leadership makes her a trusted figure and an invaluable part of the Enabling Care For You team.

Amelia-Jane

Amelia-Jane Lefever

Job Title: People & Office Support Lead Joined: 2017

Amelia-Jane is the youngest member of the Enabling Care For You team, but she brings with her a wealth of experience gained both in the community and within the office. She began her career supporting complex clients in the field, where her dedication, clinical knowledge, and natural compassion quickly stood out.


After completing her Diploma in Business Administration, Amelia went on to achieve her Level 3 Diploma in Health and Social Care. She is now working towards her Level 5 Diploma in People Management, a clear reflection of her drive and commitment to professional growth. Her ultimate goal is to progress into a specialist HR leadership role, where she can focus on staff development, well-being, and building a strong culture of support across the organisation.


Amelia’s combination of frontline care experience and administrative expertise made her a natural fit for leadership. Recently promoted to People & Office Support Lead, she oversees daily office operations with calm efficiency while continuing to carry out client assessments in the community. This dual role allows her to stay closely connected to both staff and service users, ensuring her leadership remains practical and people-focused.


Previously a Senior Clinical Support Worker, Amelia understands first-hand the challenges and rewards of care work. As the administrative backbone of the agency, she approaches problems with speed, insight, and a solution-focused mindset, ensuring both staff and clients receive the support they need, when they need it.


With her blend of clinical knowledge, office leadership, and a clear vision for her future in HR, Amelia-Jane is not only an invaluable part of the Enabling Care For You team today but also a rising leader of tomorrow.

Whitney

Whitney Bushrod

Job Title: Care Coordinator Joined: 2023

Whitney entered the care sector after a successful career in customer services, where she honed her interpersonal skills and developed a natural ability to connect with people. Driven by a desire to make a real difference, she transitioned into healthcare and quickly proved herself to be a compassionate, capable, and committed professional.


Since joining Enabling Care For You two years ago, Whitney has embraced every challenge and opportunity. Her positive attitude, strong work ethic, and calm presence under pressure led to a well-deserved promotion to Care Coordinator in a remarkably short time.


Whitney is currently completing her Level 3 qualification in Business Administration, building on her leadership and organisational strengths. She is passionate about supporting both clients and colleagues, ensuring that care delivery is well-coordinated, responsive, and always centred around the needs of individuals.


With her ambition, caring nature, and drive for continuous improvement, Whitney continues to grow her career in the care sector while playing a vital role in the smooth running of the service. Families and staff alike value her approachable manner and her commitment to delivering high standards of care.

Amy

Amy Hougham

Job Title: Team Leader Joined: 2022

Amy began her working career in retail but after some time realised she wanted a more rewarding and hands-on role where she could truly make a difference. This led her to change career paths and move into the care sector, starting in a care home setting. There, she supported older adults and those under 65 living with dementia, physical disabilities or requiring residential or nursing care.


While Amy loved this work, she was keen to broaden her skills and support people with more complex needs. She transitioned into community care where she has spent the past seven years providing highly clinical and complex support in people’s homes.


Amy’s commitment, loyalty and consistently person-centred approach have earned her excellent feedback from clients, families and colleagues alike. In recognition of her dedication and expertise, she completed her Level 3 qualification in Health and Social Care and is preparing to undertake her Level 5.


Recently promoted to Team Leader, Amy now supports both clients and staff in the field while also taking on additional responsibilities from the office. Her wealth of experience, clinical knowledge and compassionate leadership make her an invaluable member of the team.

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