Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
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9.9 102 Reviews
  • Enabling Care For You Ltd, Maidstone
Established in 2013, Enabling Care For You Ltd was created to meet the needs of individuals requiring care and support on a 24-hour basis, offering a responsive and reliable service across the community.

They are very experienced in providing palliative care and supporting individuals with complex, long-term conditions, ensuring comfort, dignity, and quality of life at every stage.

Their wide range of home care services includes:
Personal care
Companionship
Domestic support and cleaning
Palliative and end-of-life care
Care for those with complex medical and physical needs

In addition to private care, theyalso work in partnership with the local authority, NHS Continuing Healthcare (CHC), CHS, Pathway 3, and Fast Track.

They currently support local hospitals with bridging care, ensuring safe and smooth discharges for patients returning home who require immediate care.

At Enabling Care For You, they are committed to providing compassionate, personalised care that makes a real and lasting difference every hour of every day.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £15

Our fees are very competitive. Price available on request

These prices are only a guideline, please contact Enabling Care For You Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Enabling Care For You Ltd

Person in charge

  • Philippa Potter (Registered Manager / Director)

Enabling Care For You Ltd Reviews (102)

Total of 102, showing 41-60
9.9

Enabling Care For You Ltd has a Review Score of 9.9 (9.901) out of 10, based on 33 reviews in the last 2 years. Over all time Enabling Care For You Ltd has 102 reviews.

Overall Experience

  • 83
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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Enabling Care For You Ltd enough for the amazing care they gave my mum. They were kind, caring and treated Mum with dignity all the time. I can't fault their care at all. Even when Mum was end of life, they still came four times a day and chatted and cared for her like they always had.
When they had to call to tell me Mum had died, they were just so lovely, I was so relieved it was them that told me and not anyone else. Mum could be tricky at times but they always showed her nothing but kindness always.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

What a lovely review. The review brought a tear to our eyes. It was a pleasure looking after mum throughout her illness. She will always have a special place in our hearts. I love it when we hear that Enabling Care For You's mission is achieved and the ethos of the company is achieved.

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Overall Experience  Overall Experience 4.0 out of 5

Almost all of the care staff were kind, caring and considerate.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for taking the time to review us greatly appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

Staff treated my brother with dignity - never making him feel awkward. Staff were kind and compassionate, always in full PPE and smart uniforms. Keep it up!

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to look after your brother.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly service. Very flexible when responding to my father's changing needs.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review and thankyou for taking the time to give feedback. Best wishes

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Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the care my mum has received. The carers have been very kind and considerate. My mum has with them and danced (in her chair) they make her really happy. I have not seen my mum this cheerful in a long time. I cannot fault her care.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a real pleasure to be able to support mum. It was lovely to be surrounded by such a lovely family throughout.

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Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from terminal lung cancer and COPD she is very shaky on her legs and has had two falls. She can be very determined to walk without aid and we have found all of the carers have been wonderful in the care and treatment I could recommend them for the work they do.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you for your lovely review. We are very grateful to be able to care for your wife. It's always a pleasure.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent!

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank-you for your lovely review. It's a pleasure caring for your family member.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you for your support during my husband's final illness. Your carers are very professional, understanding, practical and kind.
They established a good rapport with my husband. He was treated with understanding and dignity. Thank you so much for your help.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for your lovely review.
It was a real pleasure being part of your life at such a vital point.
We wish you all the best for the future.

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Overall Experience  Overall Experience 4.0 out of 5

Enabling Care For You Ltd were very helpful and approachable on connection with my late husband's condition.
It was good to have consistency and our carer was on time, kind and efficient. We never felt rushed. I would like to thank your whole team for their input over a difficult period of time in
our lives.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. Your husband will be missed.

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Overall Experience  Overall Experience 5.0 out of 5

The company that looks after my partner they're very good the staff are amazing, diligent in what they are doing. Very compassionate the staff are very punctual. They treat my partner with dignity at all times, go above and beyond for him. Preparing meals for him, put the washing machine on if needed.
They clean up after every visit ensuring that everything is within reach and is comfortable also that medication is given at the right times

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It's a pleasure to look after your partner. He always makes us smile a genuinely lovely man

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the staff of Enabling Care For You Ltd. They helped make a difficult time better with their professional and caring attitude. Thank you.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank-you for your lovely review. We all do our best.

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Overall Experience  Overall Experience 5.0 out of 5

Ladies and gentlemen that care for me are very good. Very helpful, make sure my DVD player is ready for me to watch before they leave. I cannot grumble as the company always helps and support me in the ways I require. Great routine of carers. Without carers I couldn't do anything. So thank you all.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thankyou for your review.
I am thrilled you are so happy with your care package.
Your DVD's are an important part of the day for us all!

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Overall Experience  Overall Experience 5.0 out of 5

I have been using Enabling Care For You Ltd for my mother for sixteen months I have been very very happy with the care and support my mother has received in this time. On the whole, except for holidays etc, the same two teams of carers attend every day. I think this is important as they have formed
a good relationship with Mum based on familiarity, trust and good care. Nothing is too much trouble and they take the time to chat with Mum and make her laugh. Alsothe management are very good and I feel I can speak to them about anything and I will be listened to and it will be dealt with. All in all, Enabling Care For You Ltd is a company who genuinely care for their clients need and mental wellbeing.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for such an amazing review. Mum is a pleasure to work with and we are always happy to go above and beyond to make the individual happy. I'm so pleased the company ethos is reaching the individuals we care for and their family.

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Overall Experience  Overall Experience 5.0 out of 5

After having care from another carer, I now realise what good caring is all about. Nothing is too much trouble. Every need is taken care of, and more, all this without asking. A nice start to the day for me and my wife.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thankyou very much for your lovely review.


I am pleased that you are both happy.

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Overall Experience  Overall Experience 5.0 out of 5

The ladies that come and help me are very kind, nothing is too much they deserve an award for what they do.
Honestly can not thank the company enough the managers are so kind and came to visit me even though it wasn't needed.
10 out of 10 to the whole team, will recomend you to my friends if they
need care.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks, your review brought a tear to my eye!

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Overall Experience  Overall Experience 5.0 out of 5

Care staff showed a high level of caring and interest in my brother. Always attended with a cheery disposition, concern for his comfort, and an impressive knowledge of his needs and medical requirements.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

It was a pleasure to look after your brother for so many years.
He was a lovely man and will be missed by us all at Enabling Care For You.

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Overall Experience  Overall Experience 5.0 out of 5

We have had and are having extremely sensitive care from all the carers who continue to look after my husband. He was discharged from hospital almost five months ago for home nursing. His is a complicated case but has been eased by all the wonderful support from Enabling Care For You Ltd carers. Sadly
he has now reached the palliative carestage and I am grateful to have the experienced professionals help and guide me and show so much compassion. I would not hesitate to recommend this agency.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

It was an absolute pleasure meeting you both.
It was a privilege to look after your husband he will be truly missed by us all.

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Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care my husband received was very good, although sometimes he felt he was being rushed because they were so busy.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review, I'm sorry that he felt rushed at times. I will feed this back to the team.

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Overall Experience  Overall Experience 3.0 out of 5

On the whole not bad, some good, some not so good.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review. I am somewhat perplexed at your review as you have been with the agency for over two years with numerous amounts of additional input to ensure your care package is specific for your specific needs. You have had ample opportunity to change agency yet you have chosen to stay and yet only rate us 3/5 stars.
I appreciate that the slight increase in charges this winter may have added to the review; we have not had an increase in 5 years and due to the pandemic the prices have increased on all PPE not to mention the increase of the cost of living for the agency. This is unavoidable I am afraid.

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Overall Experience  Overall Experience 4.0 out of 5

We are quite satisfied with the service. Everyone has been very efficient, helpful and friendly.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review. It's a pleasure to look after you.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Enabling Care For You Ltd is calculated as follows: ( (170 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

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Meet the Team (5)

Philippa

Philippa Potter

Job Title: Founder & Director, Enabling Care For You

Joined: 2013

Philippa Founded Enabling Care For You in 2013 alongside Lesley, following a longstanding professional partnership that began in a residential care home in Plaxtol, Sevenoaks, where Philippa held the role of Manager.


After the birth of her youngest child, Philippa felt a strong calling to work within the community. She spent two years working for a mental health charity, gaining valuable experience before joining Kent County Council’s Commercial Services flagship care agency. There, her leadership skills quickly stood out. She progressed from Branch Manager to Registered Manager for Kent and Brighton, and was later promoted to Area Manager.


Philippa holds a Level 5 NVQ in Leadership for Health and Social Care, completed in 2008, and previously achieved Levels 2, 3, and 4 in Care. Her career in health and social care spans over 25 years, during which she has consistently demonstrated a passion for high-quality, person-centred support.


Driven by a belief that care could be done better, Philippa took the bold step to start her own agency, and Enabling Care For You was born. Under her leadership, the agency has developed a strong reputation for specialist support for adults with palliative and complex care needs, combining compassion with clinical excellence.


Philippa is known for her hands-on approach, strong values, and unwavering dedication to improving lives through high-quality care at home.

Lesley

Lesley Pell

Job Title: Co-Founder & Director, Enabling Care For You

Joined: 2015

Lesley brings over 40 years of experience in the care sector, with a strong foundation in residential care settings. While raising her young family, Lesley dedicated herself to supporting others, working hands-on in care throughout her early career.


In 1994, Lesley took the bold step of opening her own residential care home within her family home. What began with a single client quickly grew into a respected service supporting up to five residents. Lesley ran the home with warmth, professionalism, and a deeply personal touch for 24 years, until it closed in 2017 due to family logistics.


She holds the Registered Manager’s Award (RMA) and has completed Levels 2, 3, and 4 in Health and Social Care, demonstrating her commitment to both practical and leadership roles in care.


Lesley originally joined Enabling Care For You as a sleeping partner, offering support in the background while the agency found its feet. However, as the business expanded and the demand for experienced leadership grew, Lesley’s wealth of knowledge and hands-on expertise became an invaluable part of the operation.


Today, Lesley plays an active role in the running of the business, bringing seasoned insight, compassion, and a deep understanding of client needs to the heart of Enabling Care For You — a company shaped by her dedication and decades of real-world experience.

Teresa

Teresa Macklin

Job Title: Head of Operations and Care

Joined: 2018

Teresa has worked in Health and Social Care for over 13 years, building a broad and practical knowledge base across home care, palliative care, and assessment services. She has worked with various care providers throughout her career to gain experience and develop her professional skills.


Since joining Enabling Care For You Ltd four years ago, Teresa has gone from strength to strength, progressing from field-based work to her current senior leadership role as Head of Operations and Care. She has also successfully completed her Level 5 Diploma in Health and Social Care, reflecting her commitment to learning and development.


Teresa is known for her exceptional dedication to her role. Her passion for high-quality care shines through in everything she does. She is deeply committed to supporting both clients and staff, and her calm, organised approach is key to the smooth running of the service.


Teresa oversees the day-to-day operations of the agency and is a vital link in liaising with professionals, particularly around hospital discharges and complex care coordination. Her ability to manage pressures while remaining focused and compassionate makes her an invaluable asset to the team and a trusted figure within the service.

Amelia-Jane

Amelia-Jane Lefever

Job Title: Office Supervisor

Joined: 2017

Amelia-Jane is the youngest member of the team at Enabling Care For You, but she brings with her a wealth of experience both in the community and within the office. She began her career supporting complex clients in the field, where her dedication, clinical understanding, and natural compassion quickly became evident.


After completing her Diploma in Business Administration, Amelia went on to achieve her Level 3 Diploma in Health and Social Care and is now in the process of completing her Level 5 qualification, a testament to her drive and commitment to professional development.


Amelia’s strong foundation in frontline care and her administrative qualifications made her a natural fit for her current role. She has recently been promoted to Office Supervisor, where she leads with calm efficiency, overseeing daily operations while continuing to carry out client assessments in the community. This dual role allows her to maintain close connections with both staff and service users.


Previously a Senior Clinical Support Worker, Amelia brings first-hand understanding of the challenges and demands of care work. As the administrative backbone of the service, she handles day-to-day issues with speed, insight, and a problem-solving mindset, ensuring both staff and clients receive timely support.


Amelia-Jane’s blend of clinical experience and office leadership makes her an invaluable part of the Enabling Care For You team.

Whitney

Whitney Bushrod

Job Title: Care Coordinator

Joined: 2023

Whitney entered the care sector following a successful career in customer services, where she developed strong interpersonal skills and a natural ability to connect with people. Motivated by a desire to make a difference, she made the leap into healthcare and has quickly proven herself as a compassionate, capable, and committed professional.


Since joining our team two years ago, Whitney has embraced every challenge and opportunity, earning a well-deserved promotion to Care Coordinator in a remarkably short space of time. Her positive attitude, strong work ethic, and ability to remain calm under pressure have made her a key asset to the service.


Whitney is currently in the process of completing her Level 3 qualification in Business Administration, further enhancing her leadership and organisational skills. Her ambition, caring nature, and drive for continuous improvement ensure she consistently delivers high standards of care and coordination. Whitney is passionate about supporting both clients and colleagues and is deeply committed to growing her career within the care sector.

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