Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
Review Us
9.9 102 Reviews
  • Enabling Care For You Ltd, Maidstone
Established in 2013, Enabling Care For You Ltd was created to meet the needs of individuals requiring care and support on a 24-hour basis, offering a responsive and reliable service across the community.

They are very experienced in providing palliative care and supporting individuals with complex, long-term conditions, ensuring comfort, dignity, and quality of life at every stage.

Their wide range of home care services includes:
Personal care
Companionship
Domestic support and cleaning
Palliative and end-of-life care
Care for those with complex medical and physical needs

In addition to private care, theyalso work in partnership with the local authority, NHS Continuing Healthcare (CHC), CHS, Pathway 3, and Fast Track.

They currently support local hospitals with bridging care, ensuring safe and smooth discharges for patients returning home who require immediate care.

At Enabling Care For You, they are committed to providing compassionate, personalised care that makes a real and lasting difference every hour of every day.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £15

Our fees are very competitive. Price available on request

These prices are only a guideline, please contact Enabling Care For You Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Enabling Care For You Ltd

Person in charge

  • Philippa Potter (Registered Manager / Director)

Enabling Care For You Ltd Reviews (102)

Total of 102, showing 81-100
9.9

Enabling Care For You Ltd has a Review Score of 9.9 (9.901) out of 10, based on 33 reviews in the last 2 years. Over all time Enabling Care For You Ltd has 102 reviews.

Overall Experience

  • 83
  • 16
  • 3
  • 0
  • 0

Date Published

102
17
21
33
69
Overall Experience  Overall Experience 4.0 out of 5

The overwhelming majority of the carers are excellent and friendly. I like the system of 4-days on, 4-days off. They are always kind and show respect. My only criticism is keeping to the rota - but I accept that management is trying to resolve, and there is nationally a shortage of staff.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency and we are glad that you like this system. During the holiday seasons, clients may see different carers so that carers can take their annual leave. Any problems with timings, during the day or evenings, please contact the office so the coordinator can address this. Thank you once again for your review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 3.0 out of 5

The staff were extremely pleasant and friendly. Unfortunately, the time allotted was not sufficient to enable them to give my mother's hygiene needs. Too many patients were given to carers as they were always needing to get to the next person. Staff in admin always helpful and polite.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency. During the holiday seasons, clients may see different carers so that carers can take their annual leave. Any problems with timings, especially with the evening, please contact the office so the coordinator can address this. Thank you once again for your review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care provided. Mum's anxiety is much less now that Enabling Care looks after her. Thank you so much.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review. All of our carers work on a four on four off rota, which gives our clients great consistency, and we have found this does put clients at ease and helps with conditions like anxiety. Thank you once again for your review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, it has been a good experience. We all get on very well. I'm treated with much care and dignity, and we all seem to have a similar sense of humour - so important, we always need laughter.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Jenny.
This is greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Tony.
This is greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care and support we received from the carers during the short time my mum has at home, following her diagnosis were second to none. They were truly amazing to my mum, who so looked forward to their visits and also to us, the family. Nothing was too much trouble, and I am so glad and grateful that
they were here shortly after her passing. They made a hard time that bit easier. My mum loved them, and so did we.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Karen.
This is greatly appreciated.
It was a pleasure being able to care for your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

The day staff (carers) we have regularly are great. Very helpful to me and my husband. Two ladies can't do enough. The evening staff are good but come too early. We did have two girls at the beginning who were no good to us. Very negative, so I asked that they didn't come again. I'm worried about the
four days coming up as the girls are on four very-deserved days off, and we don't know the team who are taking over from them.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency. During the holiday seasons, clients may see different carers so that carers can take their annual leave. Any problems with timings, especially with the evening, please contact the office so the coordinator can address this. Thank you once again for your review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you to the main carer of my mum, who really stepped up whilst I have had Covid. On recovering, I had two days convalescing, and whilst my daughter stayed with my 94-year-old mum, my mum had a fall early one morning. Our carer was there almost immediately to help and reassure.
It filled me with confidence other people care as well as me.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Pauline. This was a very difficult time for us all, but I am pleased that you were happy with the service that you recieved from Enabling Care For You. The staff member was thrilled with your feedback.
This is greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

One lady has been caring and providing support for my aunt and her husband in the final months of my aunt’s life. She has shown so much care and attention to them both, going above and beyond to make them comfortable.
My aunt sadly passed away today, but I know that the carer was thought of very highly
by my aunt.
I can never thank her enough for her continued support, and I will be forever grateful.
Thank you.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback. The staff member was really happy to receive the feedback. We are so pleased that you were so happy with the care provided during this trying time for you and your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The carers were, without exception, the very best. Compassionate and sensitive to the patient and the family, without losing their focus on the needs of the patient. Truly professional and obviously well trained. However dark the situation, never failing to smile, a kind word, and at times, respectful
silence. I applaud them; she would applaud them, she died 14/06/2021.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your wonderful review. It was a pleasure to be involved in your lives at such a difficult time. I was so sorry to hear that your wife succumbed to her illness. She approached her battle the same way she did everything else — with grace and determination.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good; they do what they have to, just wish some of them had a kinder and gentler bedside manner. I know it isn't possible to have a conversation with due to he is deaf and cannot hear them.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your review. All staff are trained to be compassionate. I am sorry if you didn't feel that came through on this occasion.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have had carers from this care company for just over a week now, and I’m very impressed and grateful.
In particular, I have felt very comfortable, non-judged and at ease with the carers, and that isn’t something I can speakeasy of, especially with personal care. I don’t look forward to their 4-days
off. Well done, Enabling Care, for getting things right. Thank you!

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to look after you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the team enough. The team made it possible for my brother to die at home in a dignified manner.
The girls on the calls were fantastic as were the ladies in the office. One lady was always happy to talk night or day, and another lady couldn't help enough moving the calls around at the drop
of a hat. Thank you.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your review.
Greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Really very good. I am not treated like a baby (you know the type of voice) but as a normal human being, cursed with all the increasing annoyances of old age. Someone knows how to pick the visiting staff. Well done.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Enabling Care enough for the service they gave my mother in her last few weeks of life. The patience and compassion of the staff was exemplary, and knowing she was in such good hands lessened the stress and worry on myself and the family. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Good service.
Most importantly, carers displayed compassion.
Good knowledge.
Helpful.
Polite.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your review. It was a pleasure to look after you during this difficult time of your lives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Enabling Care has been a wonderful support for my mother-in-law and have enabled her to live independently for the past several years providing help with day to tasks, cleaning, shopping, and personal care. All the team are very kind and helpful, and I do not know what we would have done without them.
Many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been looked after by Enabling Care For You for almost two years, and apart from a few blips regarding call times, we have been more than happy with the care received. The staff are caring and efficient, and the hierarchy is always available should there be any problems. I would
have no problem recommending Enabling Care For you to other family and friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I greatly appreciate the care and support from the team. Without their care, I doubt that I would be able to remain safe in my own home. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I have been with the company for many years now and always admired the work the carers do. At the present, I am more than happy with the continuity that the company provide; it gives us as clients security, trust and terrific care. When being in the hospital quite regularly, the staff and management
have been a great support to me. They, the management, have always come up trumps with providing carers for me coming home. Keep up the good work!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Enabling Care For You Ltd is calculated as follows: ( (170 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (2)

Loading...

Meet the Team (5)

Philippa

Philippa Potter

Job Title: Founder & Director, Enabling Care For You

Joined: 2013

Philippa Founded Enabling Care For You in 2013 alongside Lesley, following a longstanding professional partnership that began in a residential care home in Plaxtol, Sevenoaks, where Philippa held the role of Manager.


After the birth of her youngest child, Philippa felt a strong calling to work within the community. She spent two years working for a mental health charity, gaining valuable experience before joining Kent County Council’s Commercial Services flagship care agency. There, her leadership skills quickly stood out. She progressed from Branch Manager to Registered Manager for Kent and Brighton, and was later promoted to Area Manager.


Philippa holds a Level 5 NVQ in Leadership for Health and Social Care, completed in 2008, and previously achieved Levels 2, 3, and 4 in Care. Her career in health and social care spans over 25 years, during which she has consistently demonstrated a passion for high-quality, person-centred support.


Driven by a belief that care could be done better, Philippa took the bold step to start her own agency, and Enabling Care For You was born. Under her leadership, the agency has developed a strong reputation for specialist support for adults with palliative and complex care needs, combining compassion with clinical excellence.


Philippa is known for her hands-on approach, strong values, and unwavering dedication to improving lives through high-quality care at home.

Lesley

Lesley Pell

Job Title: Co-Founder & Director, Enabling Care For You

Joined: 2015

Lesley brings over 40 years of experience in the care sector, with a strong foundation in residential care settings. While raising her young family, Lesley dedicated herself to supporting others, working hands-on in care throughout her early career.


In 1994, Lesley took the bold step of opening her own residential care home within her family home. What began with a single client quickly grew into a respected service supporting up to five residents. Lesley ran the home with warmth, professionalism, and a deeply personal touch for 24 years, until it closed in 2017 due to family logistics.


She holds the Registered Manager’s Award (RMA) and has completed Levels 2, 3, and 4 in Health and Social Care, demonstrating her commitment to both practical and leadership roles in care.


Lesley originally joined Enabling Care For You as a sleeping partner, offering support in the background while the agency found its feet. However, as the business expanded and the demand for experienced leadership grew, Lesley’s wealth of knowledge and hands-on expertise became an invaluable part of the operation.


Today, Lesley plays an active role in the running of the business, bringing seasoned insight, compassion, and a deep understanding of client needs to the heart of Enabling Care For You — a company shaped by her dedication and decades of real-world experience.

Teresa

Teresa Macklin

Job Title: Head of Operations and Care

Joined: 2018

Teresa has worked in Health and Social Care for over 13 years, building a broad and practical knowledge base across home care, palliative care, and assessment services. She has worked with various care providers throughout her career to gain experience and develop her professional skills.


Since joining Enabling Care For You Ltd four years ago, Teresa has gone from strength to strength, progressing from field-based work to her current senior leadership role as Head of Operations and Care. She has also successfully completed her Level 5 Diploma in Health and Social Care, reflecting her commitment to learning and development.


Teresa is known for her exceptional dedication to her role. Her passion for high-quality care shines through in everything she does. She is deeply committed to supporting both clients and staff, and her calm, organised approach is key to the smooth running of the service.


Teresa oversees the day-to-day operations of the agency and is a vital link in liaising with professionals, particularly around hospital discharges and complex care coordination. Her ability to manage pressures while remaining focused and compassionate makes her an invaluable asset to the team and a trusted figure within the service.

Amelia-Jane

Amelia-Jane Lefever

Job Title: Office Supervisor

Joined: 2017

Amelia-Jane is the youngest member of the team at Enabling Care For You, but she brings with her a wealth of experience both in the community and within the office. She began her career supporting complex clients in the field, where her dedication, clinical understanding, and natural compassion quickly became evident.


After completing her Diploma in Business Administration, Amelia went on to achieve her Level 3 Diploma in Health and Social Care and is now in the process of completing her Level 5 qualification, a testament to her drive and commitment to professional development.


Amelia’s strong foundation in frontline care and her administrative qualifications made her a natural fit for her current role. She has recently been promoted to Office Supervisor, where she leads with calm efficiency, overseeing daily operations while continuing to carry out client assessments in the community. This dual role allows her to maintain close connections with both staff and service users.


Previously a Senior Clinical Support Worker, Amelia brings first-hand understanding of the challenges and demands of care work. As the administrative backbone of the service, she handles day-to-day issues with speed, insight, and a problem-solving mindset, ensuring both staff and clients receive timely support.


Amelia-Jane’s blend of clinical experience and office leadership makes her an invaluable part of the Enabling Care For You team.

Whitney

Whitney Bushrod

Job Title: Care Coordinator

Joined: 2023

Whitney entered the care sector following a successful career in customer services, where she developed strong interpersonal skills and a natural ability to connect with people. Motivated by a desire to make a difference, she made the leap into healthcare and has quickly proven herself as a compassionate, capable, and committed professional.


Since joining our team two years ago, Whitney has embraced every challenge and opportunity, earning a well-deserved promotion to Care Coordinator in a remarkably short space of time. Her positive attitude, strong work ethic, and ability to remain calm under pressure have made her a key asset to the service.


Whitney is currently in the process of completing her Level 3 qualification in Business Administration, further enhancing her leadership and organisational skills. Her ambition, caring nature, and drive for continuous improvement ensure she consistently delivers high standards of care and coordination. Whitney is passionate about supporting both clients and colleagues and is deeply committed to growing her career within the care sector.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Enabling Care For You Ltd to verify any information. View our terms and conditions. Enabling Care For You Ltd has an Enhanced Service - more info.