Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
Review Us
9.9 108 Reviews
  • Enabling Care For You Ltd, Maidstone
Founded in 2013, Enabling Care For You Ltd provides responsive, reliable, and person-centred care to individuals across West Kent and Sussex. The service specialises in supporting adults with complex and long-term conditions, including MND, MS, dementia, BiPAP, and PEG feeding, alongside expert palliative and end-of-life care.

Care packages can be set up within the hour when required. Using time-critical systems, all information is updated instantly and shared across community teams, ensuring seamless, safe, and coordinated care.

Unlike many providers, Enabling Care For You Ltd never closes. This level of responsiveness has earned an outstanding feedback rating, reflecting the trust and confidence families place in the service.

Strong partnerships are in place with the local authority, NHS Continuing Healthcare (CHC), CHS, Pathway 3, and Fast Track services. In addition, the agency supports local hospitals with bridging care, enabling safe and smooth discharges for patients returning home.

What sets Enabling Care For You Ltd apart is not just the care provided, but the way it is delivered: with compassion, dignity, and respect. From a few hours a week to round-the-clock support, the service is dedicated to making a real and lasting difference - every hour, every day.

Care Provided by Enabling Care For You Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £15

Our fees are very competitive. Price available on request

These prices are only a guideline, please contact Enabling Care For You Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Enabling Care For You Ltd

Person in Charge

  • Philippa Potter (Registered Manager / Director)

Enabling Care For You Ltd Reviews (108)

9.9

Enabling Care For You Ltd has a Review Score of 9.9 (9.880) out of 10, based on 39 reviews in the last 2 years.
Over all time Enabling Care For You Ltd has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Enabling Care For You Ltd
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Total of 108, showing 81-100
Review from P T (Sister of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother became very ill and Enabling Care For You supported me and looked after my brother very well. The staff were very polite, well-mannered, very thoughtful and respected his wishes and made him feel comfortable.
Reply from Philippa Potter, Manager at Enabling Care For You Ltd
Many thanks for your feedback, it was a pleasure to look after your brother.
We are so sorry for your loss.
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Review from Sandra M (Wife of Client) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A particular mention to one of the carers who has been absolutely brilliant. Worked beyond the call of duty.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your feedback, Sandra. It was a pleasure looking after your husband.
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Review from Barbara C (Client) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the care staff who looked after me for several months while I was wearing a neck brace. Morning calls to help me shower and dress and collar care calls were provided with care, consideration, good humour, and professionalism! I can not thank you enough.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Thank you so much for your lovely words - it was a pleasure to take care of you through our service.
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Review from M H (Wife of Client) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found all those that come to help my husband very kind, caring and friendly.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your kind feedback; greatly appreciated.
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Review from S A (Daughter of Client) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum came out of the hospital, from the first day they came, they have given my mum a fantastic service. All the carers that come on a daily basis have been professional at their job. Very polite and chatty and make Mum laugh and smile. They are very gentle with Mum and care for her needs, which
is a lot of worry off my shoulder. We couldn't ask for better service from the care service. Thank you.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your lovely review.
It's an ongoing pleasure looking after mum.
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Review from F K (Client) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care I have is excellent and keeps me in good spirits.
Reply from Lesley Pell, Registered Manager at Enabling Care For You Ltd
Many thanks for the review; it's a pleasure taking care of you.
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Review from Marilyn P (Client) assisted by family/friend published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overwhelming majority of the carers are excellent and friendly. I like the system of 4-days on, 4-days off. They are always kind and show respect. My only criticism is keeping to the rota - but I accept that management is trying to resolve, and there is nationally a shortage of staff.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency…read more
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Review from Julie S (Daughter of Client) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff were extremely pleasant and friendly. Unfortunately, the time allotted was not sufficient to enable them to give my mother's hygiene needs. Too many patients were given to carers as they were always needing to get to the next person. Staff in admin always helpful and polite.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency.…read more
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Review from Sam M (Daughter of Client) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't be happier with the care provided. Mum's anxiety is much less now that Enabling Care looks after her. Thank you so much.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Thank you so much for your review. All of our carers work on a four on four off rota, which gives our clients great consistency, and we have found this does put clients at ease and helps with…read more
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Review from J B (Client) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very beginning, it has been a good experience. We all get on very well. I'm treated with much care and dignity, and we all seem to have a similar sense of humour - so important, we always need laughter.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your feedback, Jenny.
This is greatly appreciated.
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Review from Tony H (Husband of Client) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your feedback, Tony.
This is greatly appreciated.
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Review from Karen B (Daughter of Client) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support we received from the carers during the short time my mum has at home, following her diagnosis were second to none. They were truly amazing to my mum, who so looked forward to their visits and also to us, the family. Nothing was too much trouble, and I am so glad and grateful that
they were here shortly after her passing. They made a hard time that bit easier. My mum loved them, and so did we.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your feedback, Karen.
This is greatly appreciated.
It was a pleasure being able to care for your mum.
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Review from Carol P (Wife of Client) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The day staff (carers) we have regularly are great. Very helpful to me and my husband. Two ladies can't do enough. The evening staff are good but come too early. We did have two girls at the beginning who were no good to us. Very negative, so I asked that they didn't come again. I'm worried about the
four days coming up as the girls are on four very-deserved days off, and we don't know the team who are taking over from them.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency.…read more
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Review from Pauline T (Daughter of Client) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just wanted to say a big thank you to the main carer of my mum, who really stepped up whilst I have had Covid. On recovering, I had two days convalescing, and whilst my daughter stayed with my 94-year-old mum, my mum had a fall early one morning. Our carer was there almost immediately to help and reassure.
It filled me with confidence other people care as well as me.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your feedback, Pauline. This was a very difficult time for us all, but I am pleased that you were happy with the service that you recieved from Enabling Care For You. The staff member…read more
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Review from Mandi T (Niece of Client) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
One lady has been caring and providing support for my aunt and her husband in the final months of my aunt’s life. She has shown so much care and attention to them both, going above and beyond to make them comfortable.
My aunt sadly passed away today, but I know that the carer was thought of very highly
by my aunt.
I can never thank her enough for her continued support, and I will be forever grateful.
Thank you.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your feedback. The staff member was really happy to receive the feedback. We are so pleased that you were so happy with the care provided during this trying time for you and your…read more
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Review from Michael I (Husband of Client) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were, without exception, the very best. Compassionate and sensitive to the patient and the family, without losing their focus on the needs of the patient. Truly professional and obviously well trained. However dark the situation, never failing to smile, a kind word, and at times, respectful
silence. I applaud them; she would applaud them, she died 14/06/2021.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Thank you so much for your wonderful review. It was a pleasure to be involved in your lives at such a difficult time. I was so sorry to hear that your wife succumbed to her illness. She approached her…read more
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Review from P W (Wife of Client) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very good; they do what they have to, just wish some of them had a kinder and gentler bedside manner. I know it isn't possible to have a conversation with due to he is deaf and cannot hear them.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your review. All staff are trained to be compassionate. I am sorry if you didn't feel that came through on this occasion.
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Review from Linda B (Client) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had carers from this care company for just over a week now, and I’m very impressed and grateful.
In particular, I have felt very comfortable, non-judged and at ease with the carers, and that isn’t something I can speakeasy of, especially with personal care. I don’t look forward to their 4-days
off. Well done, Enabling Care, for getting things right. Thank you!
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your lovely review. It was a pleasure to look after you.
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Review from David D (Brother of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank the team enough. The team made it possible for my brother to die at home in a dignified manner.
The girls on the calls were fantastic as were the ladies in the office. One lady was always happy to talk night or day, and another lady couldn't help enough moving the calls around at the drop
of a hat. Thank you.
Reply from Lesley Pell, Manager at Enabling Care For You Ltd
Many thanks for your review.
Greatly appreciated.
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Review from Michael B (Client) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really very good. I am not treated like a baby (you know the type of voice) but as a normal human being, cursed with all the increasing annoyances of old age. Someone knows how to pick the visiting staff. Well done.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Enabling Care For You Ltd is calculated as follows: ( (196 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 216 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (6)

Philippa

Philippa Potter

Job Title: Founder & Director, Enabling Care For You Joined: 2013

Philippa Potter is the Founder and Director of Enabling Care For You, established in 2013 to provide high-quality, person-centred care in the community. With a career spanning over 27 years in the health and social care sector, Philippa has built her professional reputation on strong values, practical leadership, and an unwavering dedication to improving the lives of those in her care.


Currently undertaking her Level 7 Diploma in Health and Social Care Management, Philippa has a proven record of combining academic learning with practical expertise. She completed her Level 5 NVQ in Leadership for Health and Social Care in 2008, following earlier achievements of Levels 2, 3, and 4 in Care.


These qualifications reflect her lifelong commitment to professional development and to leading by example.


Philippa’s journey into care began in a residential home in Plaxtol, Sevenoaks, where she held the role of Manager and formed a longstanding professional partnership with Lesley, with whom she later co-founded Enabling Care For You. After the birth of her youngest child, Philippa felt drawn to work more closely with people in their own homes. She spent two years working for a mental health charity, supporting vulnerable adults and gaining valuable frontline experience that deepened her understanding of community-based care.


Philippa’s career progressed further when she joined Kent County Council’s Commercial Services flagship care agency. Her leadership abilities were quickly recognised, and she advanced from Branch Manager to Registered Manager for Kent and Brighton, and later to Area Manager. These roles gave her responsibility for overseeing large, diverse teams and ensuring consistent, high-quality standards across multiple areas.


In 2013, driven by a conviction that care could be done differently – with greater compassion, stronger accountability, and more specialist expertise – Philippa took the bold step of starting her own agency. Under her leadership, Enabling Care For You has developed a strong reputation for delivering specialist support to adults with palliative and complex care needs. The agency is known for its ability to combine compassion with clinical excellence, offering bespoke care packages that prioritise dignity, independence, and comfort.


Philippa remains actively involved in the day-to-day running of the agency. Her hands-on approach ensures that she maintains direct contact with clients, families, and staff, fostering a culture of trust and integrity. She is particularly recognised for her ability to support individuals with complex needs at home, often working closely with healthcare professionals to ensure continuity of care.


Beyond her professional role, Philippa is a strong advocate for continuous improvement in social care. She believes in nurturing staff through training, mentorship, and professional development, ensuring that the next generation of care professionals carries forward the values of empathy, respect, and excellence.


Philippa is widely respected for her vision, leadership, and commitment to high standards of care, and continues to drive Enabling Care For You forward as a leading provider of specialist community care.

Lesley

Lesley Pell

Job Title: Co-Founder & Director, Enabling Care For You Joined: 2015

Lesley brings over 40 years of experience in the care sector and a wealth of knowledge shaped by decades of hands-on practice. Her career began in residential care, where she balanced raising her young family with a deep commitment to supporting others.


In 1994, Lesley took a bold and personal step by opening her own residential care home within her family home. What began with one client quickly grew into a respected, family-run service supporting up to five residents. For 24 years, she provided care with warmth, professionalism, and a personal touch that families valued deeply. The home closed in 2017 due to family logistics, but the impact of Lesley’s dedication lives on in the lives she touched.


Lesley holds the Registered Manager’s Award (RMA) and has completed Levels 2, 3, and 4 in Health and Social Care, reflecting both her practical skill and her leadership ability.


When Enabling Care For You was first founded, Lesley joined as a sleeping partner, quietly supporting the agency as it found its feet. But as the business grew, her depth of experience became invaluable. Today, Lesley plays an active role in the day-to-day running of the agency, offering seasoned insight, compassion, and a deep understanding of client needs.


Families know Lesley for her approachable nature and her ability to combine decades of experience with genuine warmth. She helps to ensure that Enabling Care For You remains true to its roots: delivering care that feels personal, professional, and firmly grounded in real-world experience.

Teresa

Teresa Macklin

Job Title: Head of Operations and Care Joined: 2018

Teresa has worked in Health and Social Care for over 15 years, building a wealth of experience across home care, palliative care, and assessment services. She has worked with a range of providers throughout her career, giving her a broad perspective and a strong foundation in delivering care that truly meets people’s needs.


Since joining Enabling Care For You four years ago, Teresa has gone from strength to strength. Starting out in a field-based role, she has worked her way up to become Head of Operations and Care, leading the day-to-day running of the service. Along the way, she has also successfully completed her Level 5 Diploma in Health and Social Care, reflecting her commitment to professional development and her passion for continuous improvement.


Teresa is known for her dedication and her calm, organised approach. She is always available to support both clients and staff, offering guidance, reassurance, and practical solutions whenever they are needed. Families and professionals alike value her reliability and warmth, particularly when she is coordinating complex care or managing hospital discharges.


At the heart of her role is a passion for high-quality care. Teresa works tirelessly to ensure that the agency runs smoothly, clients receive the best possible support, and staff feel confident and well-guided. Her ability to balance compassion with leadership makes her a trusted figure and an invaluable part of the Enabling Care For You team.

Amelia-Jane

Amelia-Jane Lefever

Job Title: People & Office Support Lead Joined: 2017

Amelia-Jane is the youngest member of the Enabling Care For You team, but she brings with her a wealth of experience gained both in the community and within the office. She began her career supporting complex clients in the field, where her dedication, clinical knowledge, and natural compassion quickly stood out.


After completing her Diploma in Business Administration, Amelia went on to achieve her Level 3 Diploma in Health and Social Care. She is now working towards her Level 5 Diploma in People Management, a clear reflection of her drive and commitment to professional growth. Her ultimate goal is to progress into a specialist HR leadership role, where she can focus on staff development, well-being, and building a strong culture of support across the organisation.


Amelia’s combination of frontline care experience and administrative expertise made her a natural fit for leadership. Recently promoted to People & Office Support Lead, she oversees daily office operations with calm efficiency while continuing to carry out client assessments in the community. This dual role allows her to stay closely connected to both staff and service users, ensuring her leadership remains practical and people-focused.


Previously a Senior Clinical Support Worker, Amelia understands first-hand the challenges and rewards of care work. As the administrative backbone of the agency, she approaches problems with speed, insight, and a solution-focused mindset, ensuring both staff and clients receive the support they need, when they need it.


With her blend of clinical knowledge, office leadership, and a clear vision for her future in HR, Amelia-Jane is not only an invaluable part of the Enabling Care For You team today but also a rising leader of tomorrow.

Whitney

Whitney Bushrod

Job Title: Care Coordinator Joined: 2023

Whitney entered the care sector after a successful career in customer services, where she honed her interpersonal skills and developed a natural ability to connect with people. Driven by a desire to make a real difference, she transitioned into healthcare and quickly proved herself to be a compassionate, capable, and committed professional.


Since joining Enabling Care For You two years ago, Whitney has embraced every challenge and opportunity. Her positive attitude, strong work ethic, and calm presence under pressure led to a well-deserved promotion to Care Coordinator in a remarkably short time.


Whitney is currently completing her Level 3 qualification in Business Administration, building on her leadership and organisational strengths. She is passionate about supporting both clients and colleagues, ensuring that care delivery is well-coordinated, responsive, and always centred around the needs of individuals.


With her ambition, caring nature, and drive for continuous improvement, Whitney continues to grow her career in the care sector while playing a vital role in the smooth running of the service. Families and staff alike value her approachable manner and her commitment to delivering high standards of care.

Amy

Amy Hougham

Job Title: Team Leader Joined: 2022

Amy began her working career in retail but after some time realised she wanted a more rewarding and hands-on role where she could truly make a difference. This led her to change career paths and move into the care sector, starting in a care home setting. There, she supported older adults and those under 65 living with dementia, physical disabilities or requiring residential or nursing care.


While Amy loved this work, she was keen to broaden her skills and support people with more complex needs. She transitioned into community care where she has spent the past seven years providing highly clinical and complex support in people’s homes.


Amy’s commitment, loyalty and consistently person-centred approach have earned her excellent feedback from clients, families and colleagues alike. In recognition of her dedication and expertise, she completed her Level 3 qualification in Health and Social Care and is preparing to undertake her Level 5.


Recently promoted to Team Leader, Amy now supports both clients and staff in the field while also taking on additional responsibilities from the office. Her wealth of experience, clinical knowledge and compassionate leadership make her an invaluable member of the team.

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