Yorkshire & Humber Healthcare Alliance (East)

Overall the service of care has been excellent. Kind caring understanding staff faced with a difficult array of problems from the carers. Patience is key and warmth they have showed this. Many thanks.

Staff really good and helpful - use a book to communicate with each other. Also if they are concerned about the client will phone me. Not had a bill from them since December 2025.

We have been delighted with a professional and caring approach of all individuals associated with arranging the care for my mother. The carers themselves have been attentive, professional and diligent. They arrive on time and are always cheerful. We are delighted with the support we have received form Yorkshire & Humber Healthcare Alliance.

My carers always arrive punctually, even in adverse weather conditions. They are always cheerful, encouraging, supportive, gentle and efficient. I have always found the carers reliable and professional, their good humour is always welcome and my day always starts and ends with a smile. I highly recommend this organisation and their carers.

Excellent carers who make my dad's life tick along nicely. They never complain even when dad is playing up. Dad never moans about them as they work so well together. He is fed, showered, shaved everyday which helps me enormously. If they have any concerns they ring me or a doctor and they sit with dad until they are happy he is ok. It's not just a job they really do care. I can't thank them enough for what they do .

Company is quick to respond to package changes or other requests. Very happy overall.

John died on June 16th.

The carers are friendly, helpful, very caring, considerate in all areas without the carers she couldn't cope to do or walk on her own. Great company highly recommend the service and care given to my mother.

Our experience overall is excellent, we trust the carers & are always in constant communication, mum trusted them and I do too. We are happy & know that anything we need we know that we can approach any of the management & they are always happy to oblige & help. I feel I am listened to, this is important to me and has allowed me to get my life back.

I think that all the girls that visit my mum and look after her care needs are outstandingly good. I'm happy the way mum has improved a lot. Thank you so much.

Fantastic care given, listen to instructions well and help when needed.

Well trained staff who are kind, considerate and professional. They follow not only the agreed tasks but they also provide something just as important, a smile, some conversation and laughter. Overall the communication is excellent, from the carers themselves, the administration team and the management.

I find the carers are very good, always on time, very friendly and helpful. They really are marvellous, couldn't do without them as I couldn't manage by myself.

From day 1. We have been completely at ease and more than happy with the care provided for my husband. Always a smile, on time. Very careful and professional. We could not have chosen a better company for the needs we have.

Very good and friendly looks after the patient very well and also very patient with her as she has dementia gets on well with her and keeps her in good spirits.makes sure everything is done before she leaves

All my carers are very cheerful, helpful and kind. I also like that they're from the same team. I like that they announce that they have arrived by either saying my name or saying knock knock before entering my room giving me my privacy. I feel like in the very short time they have been caring for me we've bonded as I hate feeling a burden on people nothing I ask them to do for me is too much. I also like that they ask me if I'm okay and if I've slept well even before they start my morning routine. They also let me know which one of them will be coming in later in the day. The care that is being provided is great infact it's exceptional. Thank you so much your all amazing.

All the staff I had communications and interactions with, were at all times helpful. I found them to be patient, understanding and positive. YHHA in their everyday work, showed to be professional organisation. My father still speaks glowingly of the carers 6 months after his care finished. He now resides in a care home.

I am very happy they are a part of my life.

Communication is good, it's clear that any requests I have made on my mum's behalf have been briefed to the carers.

Amazing care provided for my Nan after coming out of hospital after her 4th stroke. Two carers, 4 times a day and the loveliest people. There were around 10-12 carers who provided care, with 6 of those being the main carers, providing care around 80% of the time. Always made my Nan feel comfortable and they got along with her like friends, getting to know her over ten months. The quality of care was exceptional and they couldn't do enough. Regular meetings with management to assess the care, although we never had any complaints or recommendations. True professionals.