Yorkshire & Humber Healthcare Alliance (East)

Leeds Media Centre, 21 Saville Mount, Leeds LS7 3HZ
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9.7 59 Reviews
  • Yorkshire & Humber Healthcare Alliance (East), Leeds
Yorkshire and Humber Healthcare Alliance (East) provides trusted, compassionate home care that is personal, professional, and tailored to individual needs. Originally based in Leeds, YHHA East now proudly supports individuals and families across Yorkshire, the Humber region, and Cumbria.

Their experienced team delivers a full range of services—from personal care and medication assistance to dementia support, companionship, and complex clinical care. Whether for occasional visits or 24/7 live-in support, every care plan is designed around the person, promoting comfort, dignity, and independence at home.

All staff are DBS-checked, fully trained, and committed to building genuine, caring relationships. As a CQC-registered provider rated ‘Good’ (July 2018), YHHA East is a trusted partner for families seeking flexible, high-quality home care.

Their mission is simple: compassionate care, personalised for life.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £30
  • Weekly Live-in Care Fees: £900 – £1600

Homecare fees vary depending on the type of care one requires, frequency and location.
Care fes will range from £21.00-£30.00 per Hour.
Live-in care costs vary from basic level care to more complex care needs or 24-hour care needs.
Give us a call for a detailed needs assessment.

These prices are only a guideline, please contact Yorkshire & Humber Healthcare Alliance (East) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Collin Masvaure (Manager)

Admission Criteria

  • N/A

Yorkshire & Humber Healthcare Alliance (East) Reviews (59)

Total of 59, showing 21-40
9.7

Yorkshire & Humber Healthcare Alliance (East) has a Review Score of 9.7 (9.707) out of 10, based on 17 reviews in the last 2 years. Over all time Yorkshire & Humber Healthcare Alliance (East) has 59 reviews.

Overall Experience

  • 40
  • 15
  • 4
  • 0
  • 0

Date Published

59
8
8
17
42

Review from J S (Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come here have given excellent support and help to me but they never have time to chat. They don't seem to have any time. The only thing I am disappointed with is the carers have difficulty using the microwave oven, most of the time the meals are dried up or uncooked and the meals are
a lot of money. These meals are not cheap.

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Review from Gwen R (Wife of Client) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care we get for my husband is quite good. We recommend the care as good managerial, general staff, carers etc. Administrators are really good - polite, conforming and professional. Even when there have been things to discuss we have always come up with good conclusions. We've never been
ignored.

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Review from Judith W (Daughter of Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently come our of the hospital and her support needs have changed. The carers are always so caring and kind, they ensure Mum's needs are met and go above and beyond their usual duties when needed to ensure Mum is safe.
They are approachable and easy to contact if we have any concerns.

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Review from Ellen A (Daughter of Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and I are very pleased with all the care and attention from all the carers. We are very pleased with the service. Thank you very much.

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Review from Tracy N (Daughter of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with you. You have made life so much better for my mum, treating her with respect and dignity. You are all amazing and go above and beyond your normal duties. Very caring and genuine.

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Review from Paul K (Son of Client) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The members of the senior management team are considerate and conscientious and lead by example to create a caring ethos. My 94-year-old father has mixed dementia and has been unsettled by young care workers with limited experience. The members have responded positively to concerns and have adapted
accordingly. The more experienced care workers instil confidence are kind and respectful, and they spend time putting Dad at ease. The administrative support staff are also very helpful.

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Review from F S (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Tracey O (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great comms, looks after mum well, although mum can be very tedious at times. Mum's bungalow is amazingly clean. They try really hard to get her to eat and wash (to no avail), but they still persevere in a nice, positive way.

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Review from Lynda L (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with his carers, as am I. Dad has many illnesses, including dementia, diabetes, heart failure and kidney failure. The help and support given by his carer team has been amazing.
We have no complaints, and my dad considers the ones who have been with him since the beginning of
Covid as friends.
His carers are really lovely people who really do care, and I can not praise them enough. They always manage to get to him, even in harsh weather times and go over and above to make him feel comfortable and safe.
There is good communication between myself and the carers, and I have full confidence in them all. I honestly do not know how we would have gotten through the last two years without the support and dedication of these lovely people.
I would recommend Yorkshire and Humber to anyone needing support for their loved ones. I am also impressed by the support team, who regularly contact me to ask if we are happy with the care being provided.

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Review from Peter W (Son of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care provision provided by York’s and Humber Healthcare Alliance very satisfactory. The staff are very polite, on time and helpful. The service allows us to plan for the unexpected when additional cover may be required or requests are made at short notice. My fathers flat is left tidy
and clean, which we find excellent, and he appreciates the time the staff take to have a conversation.

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Review from E M (Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this service provider for over a year now.
They are very accommodating, personal and professional.
I enjoy using the service and would recommend it to others.
They address all my support needs all the time.

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Review from G R (Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to receive excellent care from the ladies at Yorkshire and Humber. I get on very well with the girls, and many are good friends.
They are very helpful and do what I ask.
I feel the girls are overworked, and the lack of transport does not help.
Thank you.

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Review from Linda G (Daughter of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has given excellent care over the past 18-months during very difficult circumstances as a result of the pandemic. Carers have been kind, patient, tolerant and committed to a high standard of physical care. Despite the challenges, my mother being of very advanced age but strong opinions, they
have been flexible, respectful and inclusive. I have felt very much 'part of the team' in meeting my mother's care needs and have also valued the encouragement and emotional support of the carers.

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Review from Jack J (Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The quality of the service provided varies depending on the experience of the carer.

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Review from Robert H (Client) assisted by family/friend published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers were very polite and did their job well. It is good to have them.

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Review from M L (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Yorkshire and Humber Healthcare Alliance a very excellent company. They always try to be on time and are always polite and respectful. They always put me first and I am always given a choice. The staff are respectful at all times. Other companies I have used are not on time and not respectful.
Yorkshire and Humber Healthcare Alliance staff really care.

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Review from S C (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff which come every day are always so pleasant and cheerful, and we always have a good laugh and joke with them, as they get on well with the job in hand. Nothing is too much trouble for them. They also arrange to come early when I have hospital appointments. I would like to thank
them all on behalf of my husband and myself, as we couldn't have managed without them.

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Review from D L (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied

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Review from H V (Wife of Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Main carers are excellent and are now being used regularly which is better all around. Mainly on time unless there have been problems with a previous client. They are always polite, caring and friendly.

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Review from R V (Client) assisted by family/friend published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant and professional but kind. They don't get paid enough as it is mostly physical work. Helpful with suggestions as to how to do things. Hats off to them, they have been here all through the pandemic.

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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Yorkshire & Humber Healthcare Alliance (East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Yorkshire & Humber Healthcare Alliance (East) is calculated as follows: ( (74 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 99 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Yorkshire & Humber Healthcare Alliance (East) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Yorkshire & Humber Healthcare Alliance (East) to verify any information. View our terms and conditions. Yorkshire & Humber Healthcare Alliance (East) has an Enhanced Service - more info.