Empathy Care24 Hertfordshire

BizSpace Suite 034, IMex Centre, 575-599 Maxted Road, Hemel Hempstead HP2 7DX
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8.5 2 Reviews
  • Empathy Care24 Hertfordshire, Hemel Hempstead
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Care Provided by Empathy Care24 Hertfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28
  • Weekly Live-in Care Fees: from £1350

Please do not hesitate to reach out to us to discuss your requirements, and will furnish you with the most competitive quotations tailored to your needs.

These prices are only a guideline, please contact Empathy Care24 Hertfordshire to find out the exact price for your requirements.

Contact Empathy Care24 Hertfordshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Empathy Care24 Hertfordshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Leo Musiyiwa (Registered Manager)
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Empathy Care24 Hertfordshire Reviews (2)

8.5

Empathy Care24 Hertfordshire has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Empathy Care24 Hertfordshire has 2 reviews.

Overall Experience
  • 2
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Date Published
  • 2
  • 2
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Reviewer Connection to Empathy Care24 Hertfordshire
  • 2
Total of 2, showing 1-2
Review from Susan B (Daughter of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum sadly passed in January 2026. I have nothing but praise for Empathy Care Hertfordshire ( Hemel Hempstead) They looked after Mum for a few years. The carers were kind, thoughtful and were always happy to meet her every need. This included playing her favourite music, looking through her photo
albums and watching the tv with her.


I would absolutely recommend Empathy Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne A (Daughter of Client) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what can I say..
Firstly, this care company looked after my lovely mum for nearly 3 years, in the beginning mum didn't really need specialist care, she had dementia which initially could be handled.. as the dementia got worse and in its final stages, all I can say is, empathy care we're amazing,
they handled every need of mum with, care, love, attention , dignity and support to her every need,


Gargan, was mums main carer, she had an amazing relationship , caring and friendship with my mother, she adored her and so do we, I couldn't wish for anyone else to have cared for my dear mum,
Every carer who helped , Kiran, Sid, Ashley and the manager Leo, were more than helpful on numerous occasions! not just with mum but also our needs!
Again, thank you x
We couldn't have done this without you

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Empathy Care24 Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Empathy Care24 Hertfordshire is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Empathy Care24 Hertfordshire is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Empathy Care24 Hertfordshire

How many Carers does Empathy Care24 Hertfordshire employ?

Empathy Care24 Hertfordshire employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Empathy Care24 Hertfordshire to verify any information. View our terms and conditions. Empathy Care24 Hertfordshire has an Basic Service - more info.