Flow Healthcare Ltd

Adelphi Court, 1-3 East Street, Epsom KT17 1BB
Review Us
1.3 2 Reviews
  • Flow Healthcare Ltd, Epsom
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £23.50
  • Weekly Live-in Care Fees: £155 – £202

LIVE IN RATES ARE PER DAY WITH THE LOWEST FEE WITHOUT BREAK AND THE HIGHER FEE WITH BREAK

These prices are only a guideline, please contact Flow Healthcare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Flow Healthcare Ltd

Person in charge

  • Emwinramen Ikhuoria (Manager)
Are you the Owner/Manager of Flow Healthcare Ltd? View your Advertising Options

Flow Healthcare Ltd Reviews (2)

1.3

Flow Healthcare Ltd has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Flow Healthcare Ltd has 2 reviews.

Overall Experience

  • 0
  • 1
  • 0
  • 1
  • 0

Date Published

2
0
0
1
1

Review from Kath D (Daughter-in-law of Client) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There is no consistency in carers, sometimes it's 5 or 6 different ones in a week. Nobody can find anything. Some carers speak very broken English. This is difficult for deaf old ladies. My Mum was locked in the house, her carer took the key with her instead of putting it back in the key safe. This
is a safeguarding issue. Management couldn't care less! The same carer heated up a chocolate eclair in the microwave then a week later the same carer served a chocolate eclair on top of a ham salad. It's now been 2 weeks since Mum's bed sheets were changed. The carer refuses to do it. Bare in mind Mum is incontinent. This agency seem to think it is acceptable to treat clients worse than animals, they constantly claim for time they are not doing. The carers are run ragged whilst the owners get richer and richer whilst living abroad.
Avoid at all costs. Please don't put your loved ones at risk with this horrendous agency.

Reply from Maria Budoi, Manager at Flow Healthcare Ltd

We are sorry to hear about your experience. We are more than happy to discuss the options with you, a senior member of our team will reach out privately to do so. However, I can assure you we never have, nor will treat any of our clients less than human, following all the complaints we will investigate and take appropriate actions.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nikki L (Granddaughter of Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So Flow started supporting my grandmother mid January 2023, I was extremely apprehensive as we had previously had a bad experience with another care home agency in the summer of 2022! Since Flow have started to support my grandmother I cannot praise them enough, they deliver person centred care, maintain
my grandmothers dignity at all times, they involve and encourage, my grans skin integrity is amazing and they are very quick to inform us of any concerns relating to my grans health etc . My gran is happy and doesn't get upset or agitated during or after a visit. Massive compliments to her carers they are both amazing and I couldn't wish for a better care team to look after my grandmother! I am a senior care lead in my own job role and know from experience what is expected! They deliver high standards.

Reply from Oluwatope Aworunse, Registered Manager at Flow Healthcare Ltd

Hi Nikki, thank you for your comment. I am very pleased your grandmother is receiving the care she ought to receive!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.3 (1.333)

Overview of Review Score

The Review Score of 1.3 (1.333) out of 10 for Flow Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.333 for Flow Healthcare Ltd is calculated as follows: ( (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Flow Healthcare Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Flow Healthcare Ltd

What Type of Services does Flow Healthcare Ltd offer?

Flow Healthcare Ltd offers Home Care.

How many Carers does Flow Healthcare Ltd employ?

Flow Healthcare Ltd employs 57 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Flow Healthcare Ltd to verify any information. View our terms and conditions. Flow Healthcare Ltd has an Basic Service - more info.