You were able to build a relationship with her so she felt safe in your companyS D(Daughter of Client/Service User)
At Home Care is without a doubt the finest care provider we have had experiences withR S(Son of Client/Service User)
As the main carer for my mum, I feel very supported by At Home Care.Elaine R(Daughter of Client/Service User)
You were able to build a relationship with her so she felt safe in your companyS D(Daughter of Client/Service User)
At Home Care is without a doubt the finest care provider we have had experiences withR S(Son of Client/Service User)
As the main carer for my mum, I feel very supported by At Home Care.Elaine R(Daughter of Client/Service User)
At Home Care is a trusted home care provider offering high-quality domiciliary care and support services, including 24-hour live-in care, to people within the comfort of their own homes and local communities.
The service also provides support for individuals returning home from hospital who require short-term convalescence or rehabilitation support. Care is available for people with a wide range of conditions and support needs, including dementia, stroke, learning disabilities, physical disabilities,...
At Home Care is a trusted home care provider offering high-quality domiciliary care and support services, including 24-hour live-in care, to people within the comfort of their own homes and local communities.
The service also provides support for individuals returning home from hospital who require short-term convalescence or rehabilitation support. Care is available for people with a wide range of conditions and support needs, including dementia, stroke, learning disabilities, physical disabilities, and other complex health conditions.
At Home Care supports people to remain safe, independent, and comfortable in their own homes by providing personalised care tailored to individual needs, preferences, and routines.
Services include:
• Personal care and hygiene support
• Medication support and management
• Domestic support and housekeeping
• Meal preparation and nutritional support
• Shopping and errands
• Assistance attending appointments, including GP and hospital visits
• Companionship and social support
• Assisted living and mobility support
• 24-hour live-in care
• Hospital discharge and convalescence support
Every care package is bespoke and designed around the individual, ensuring flexible support that suits both care needs and budget. Support can range from a 30-minute daily visit to complex live-in care packages, always delivered with dignity, compassion, and respect.
• The latest PAMMS report is published under AT Home Care.
• Older PAMMS reports are published under Caremark, as this was the company's trading name at the time those assessments were carried out.
• The business has since rebranded and now operates as AT Home Care.
Care Provided by At Home Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
15 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£28.90 - £30.90
Weekly Live-in Care
£1,156 - £1,650
The full price list can be requested over the phone or via email.
The price(s) shown are provided by the agency. Contact At Home Care for full pricing details and T&Cs.
Review from Karen G (Daughter of Client) published on 9 July 2026 Submitted via Website•
Overall Experience
I am very comfortable with the carers that have been coming to assist my dad. Nothing is too much trouble. He has them in 4 times a day and is happy with them. I like that up line make contact with me, to check if there is anything that needs attention. Highly recommend them.
I am very comfortable with the carers that have been coming to assist my dad. Nothing is too much trouble. He has them in 4 times a day and is happy with them. I like that up line make contact with me, to check if there is anything that needs attention. Highly recommend them.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind words and recommendation. We're delighted to hear that your dad is happy with the carers supporting him and that the team has made such a positive difference. It's lovely to know that our regular check-ins are reassuring and help ensure everything is running...
Thank you so much for your kind words and recommendation. We're delighted to hear that your dad is happy with the carers supporting him and that the team has made such a positive difference. It's lovely to know that our regular check-ins are reassuring and help ensure everything is running smoothly. Your feedback means a great deal to us, and we'll be sure to pass your comments on to the carers and the wider team. Thank you for taking the time to share your experience.
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Review from M S (Brother of Client) published on 8 June 2026 Submitted via Website•
Overall Experience
Very helpful nothing was too much trouble all ways answered the phone very reliable I would have no problem recommending this company again .
Very professional service but also very caring and respectful.
Very helpful nothing was too much trouble all ways answered the phone very reliable I would have no problem recommending this company again .
Very professional service but also very caring and respectful.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind words and recommendation. We are delighted to hear that you found our team helpful, reliable, professional, and caring. Providing respectful, high-quality support is at the heart of what we do, and it means a great deal to know that this was reflected in your experience. We truly appreciate your feedback and the trust you placed in us.
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Review from Alan P (Client / Service User) published on 21 May 2026 Submitted via Postal Card•
Overall Experience
The service you provided for me was excellent from start to finish. Please keep up the good work. Thank you.
The service you provided for me was excellent from start to finish. Please keep up the good work. Thank you.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you for your kind feedback. We are pleased to hear you were happy with the service provided. Your support is greatly appreciated, and we will continue to maintain our high standards.
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Review from Nicola H (Sister-in-law of Client) published on 15 May 2026 Submitted via Website•
Overall Experience
My brother-in-law has been a client for a few years now and couldn't wish for better carers looking after him. They always go above and beyond for all his needs including taking him for appointments that i can't do. Just can't thank them enough and i know that comes from him too.
My brother-in-law has been a client for a few years now and couldn't wish for better carers looking after him. They always go above and beyond for all his needs including taking him for appointments that i can't do. Just can't thank them enough and i know that comes from him too.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind words and continued support. It truly means a lot to hear how happy both you and your brother-in-law are with the care provided. Our team always strives to go above and beyond to ensure every client feels supported, comfortable, and valued, so it's wonderful to know...
Thank you so much for your kind words and continued support. It truly means a lot to hear how happy both you and your brother-in-law are with the care provided. Our team always strives to go above and beyond to ensure every client feels supported, comfortable, and valued, so it's wonderful to know this has made such a positive difference. We will be sure to pass your lovely feedback on to the carers involved, as they will greatly appreciate it. Thank you again for taking the time to share your experience.
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Review from J A (Client / Service User) published on 22 April 2026 Submitted via Website•
Overall Experience
It's the best service of care I could ask for. Considering I watch loads of caught on camera programs At that shows how bad some home care services r.. I feel comfortable know my things r safe around the lady's a comfortable when they taking care of me. Yes I still find it degrading but they make...
It's the best service of care I could ask for. Considering I watch loads of caught on camera programs At that shows how bad some home care services r.. I feel comfortable know my things r safe around the lady's a comfortable when they taking care of me. Yes I still find it degrading but they make me feel relax's an karm.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind and honest feedback. It truly means a great deal to hear that you feel safe, comfortable, and well cared for. We understand that accepting support can sometimes feel difficult, and we really appreciate you sharing how you feel.
Our team works hard to ensure that...
Thank you so much for your kind and honest feedback. It truly means a great deal to hear that you feel safe, comfortable, and well cared for. We understand that accepting support can sometimes feel difficult, and we really appreciate you sharing how you feel. Our team works hard to ensure that everyone is treated with dignity, respect, and compassion at all times, so it's wonderful to know that the carers have helped you feel relaxed and at ease. Your trust in us is incredibly important, and we are grateful to be able to support you in a way that makes a positive difference.
If there is ever anything more we can do to improve your experience, please don't hesitate to let us know.
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Review from J Q (Daughter of Client) published on 6 March 2026 Submitted via Website•
Overall Experience
My mum only had the carers from At Home Care for a short time, but they were invaluable at a very difficult time when mum was very poorly, taking some of the burden off the Dad and the family. The carers were professional and polite. Thank you them all who looked after Mum.
My mum only had the carers from At Home Care for a short time, but they were invaluable at a very difficult time when mum was very poorly, taking some of the burden off the Dad and the family. The carers were professional and polite. Thank you them all who looked after Mum.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you for your kind words. We are very sorry for your loss and appreciate you trusting us to support your mum during such a difficult time.
It means a lot to hear that our carers were able to help your family and provide compassionate care. Your message will be shared with the team who looked after your mum.
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Review from G W (Client / Service User) published on 22 January 2026 Submitted via Postal Card•
Overall Experience
I have had the carers for almost a year and have found them to be extremely helpful and polite.
I have had the carers for almost a year and have found them to be extremely helpful and polite.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you very much for taking the time to leave this review. We're really pleased to hear that you've found the carers to be extremely helpful and polite. Your feedback means a great deal to us and will be shared with the team.
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Review from Nicola C (Daughter of Client) published on 18 December 2025 Submitted via Website•
Overall Experience
The carers come on time very polite and understanding also very patient with my Dad when my Dad was very poorly the carer helped me get my Dad downstairs he was so helpful we are so lucky to have such caring carers
The carers come on time very polite and understanding also very patient with my Dad when my Dad was very poorly the carer helped me get my Dad downstairs he was so helpful we are so lucky to have such caring carers
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you for your lovely feedback. We're so pleased to hear how supportive, patient, and helpful the carers were during such a difficult time for you and your Dad. Your kind words mean a lot to us and to the carer involved.
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Review from Tara H (Granddaughter of Client) published on 28 October 2025 Submitted via Website•
Overall Experience
I am very happy with At home care . The carers interact with my grandmother,which is very important to her as she loves to chat .they are always friendly and happy and she's always pleased to see them they treat her with respect and treat her well .The office staff are always happy to help and...
I am very happy with At home care . The carers interact with my grandmother,which is very important to her as she loves to chat .they are always friendly and happy and she's always pleased to see them they treat her with respect and treat her well .The office staff are always happy to help and always so kind and professional.i know that my grandmother is in good hands when I can not be with her .
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your wonderful feedback. We're delighted to hear that your grandmother enjoys spending time with our carers and that their friendly, respectful approach makes such a positive difference to her day. Building warm, meaningful connections is at the heart of what we do, and it's...
Thank you so much for your wonderful feedback. We're delighted to hear that your grandmother enjoys spending time with our carers and that their friendly, respectful approach makes such a positive difference to her day. Building warm, meaningful connections is at the heart of what we do, and it's lovely to know she feels happy and well cared for. Thank you for your trust and for taking the time to share your experience.
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Review from M L (Client / Service User) published on 3 October 2025 Submitted via Postal Card•
Overall Experience
Caring and compassionate service by the entire caring staff. Always approach the service user with dignity and respect and a smile on their face. It is important to remember that caring is a very chatty job, and many times the carers do attempt to practice and do well, but some carers need to...
Caring and compassionate service by the entire caring staff. Always approach the service user with dignity and respect and a smile on their face. It is important to remember that caring is a very chatty job, and many times the carers do attempt to practice and do well, but some carers need to understand that and give them a chance to excel. Long live At Home Care.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you for sharing such kind feedback. We're so pleased to hear that our carers are making a positive difference with their compassion, respect, and smiles. Your encouragement means a great deal to our team, and we'll continue supporting every carer to grow and provide the very best care.
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Review from A K (Client / Service User) published on 2 October 2025 Submitted via Postal Card•
Overall Experience
The general service is very good. All the carers are professional and efficient. They are all prepared to go the extra mile to provide the special help I may need.
The general service is very good. All the carers are professional and efficient. They are all prepared to go the extra mile to provide the special help I may need.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you for your kind words. We're delighted to hear that you feel supported by our professional and caring team. It means a lot to know that our carers are making a positive difference and are always ready to go the extra mile.
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Review from Heather M (Partner of Client) published on 16 September 2025 Submitted via Website•
Overall Experience
The team in the office as well as the carers are amazing , nothing is a problem they are open and honest and treat the hole family with dignity and respect especially the client would extremely recommend
The team in the office as well as the carers are amazing , nothing is a problem they are open and honest and treat the hole family with dignity and respect especially the client would extremely recommend
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind words and recommendation. We are delighted to hear that both our office team and carers have made such a positive impact. Providing open, honest, and respectful care to our clients and their families is at the heart of what we do, and it's wonderful to know this has...
Thank you so much for your kind words and recommendation. We are delighted to hear that both our office team and carers have made such a positive impact. Providing open, honest, and respectful care to our clients and their families is at the heart of what we do, and it's wonderful to know this has been your experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
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Review from Christine L (Daughter of Client) published on 11 September 2025 Submitted via Website•
Overall Experience
Looking after mum for some years, three visits a day. Administered meds and made sure her lunches were correctly cooked. Both carers and office staff very professional and friendly.
Mum always pleased to see them and engage in conversation. Its a shame there wasn't a continuity of carers as lots...
Looking after mum for some years, three visits a day. Administered meds and made sure her lunches were correctly cooked. Both carers and office staff very professional and friendly. Mum always pleased to see them and engage in conversation. Its a shame there wasn't a continuity of carers as lots of staff left. Sometimes mum had no idea who was coming.
Only reason continuing care no longer required as mum decided to move to live with her son. Enjoying life immensely!
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you for your kind feedback. We're so pleased your mum enjoyed her visits and felt supported by our carers and office team. We understand the concerns around continuity and will keep working to improve this. Wishing your mum all the very best as she enjoys life with her son.
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Review from M R (Daughter of Client) published on 26 August 2025 Submitted via Website•
Overall Experience
I honestly can not thank the carers enough for there support for my mother over the last few weeks. They care for mum with dignity and respect , and are always on time and give mum their full attention when caring for her .
Couldn't ask for a better care company,they go above and beyond for mum...
I honestly can not thank the carers enough for there support for my mother over the last few weeks. They care for mum with dignity and respect , and are always on time and give mum their full attention when caring for her . Couldn't ask for a better care company,they go above and beyond for mum and me (daughter)always informative and have a brilliant routine with my mother,who is more than happy with the care she receives.
Excellent service received from start to finish .
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you for your kind words. We're so pleased to hear your mother feels well cared for and that our team's support has made a positive difference for you both. We'll be sure to share your feedback with the carers, who will be delighted to know their efforts are appreciated.
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Review from D M (Client / Service User) published on 18 June 2025 Submitted via Postal Card•
Overall Experience
At Home Care are a nice and hard-working, they always make sure I'm ok by calling and visiting me.
I would not be here today without their help, so thank you.
At Home Care are a nice and hard-working, they always make sure I'm ok by calling and visiting me.
I would not be here today without their help, so thank you.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind words. We're truly grateful for your feedback and so pleased to hear that you feel supported by our team. It means a great deal to us to know that our care is making a positive difference in your life. We're always here for you-thank you for being part of the At Home Care family.
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Review from Marie S (Daughter of Client) published on 11 June 2025 Submitted via Website•
Overall Experience
I would like to say how brilliant home care have been . They look after my dad so well , 3 times a day they can't do enough for him , they are kind caring and supportive to all my dads needs , they keep him company and do anything that's asked of them from his personal needs to house hold chores...
I would like to say how brilliant home care have been . They look after my dad so well , 3 times a day they can't do enough for him , they are kind caring and supportive to all my dads needs , they keep him company and do anything that's asked of them from his personal needs to house hold chores and meals . They have become part of the family and we always chat but they are always very professional at the same time , I couldn't recommend them enough. They put me and my bothers minds at rest knowing dad is well cared for when we cannot be with him . My dad is very happy with his care and all they do for him .
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind words. It truly means a lot to our team to hear that your dad is happy and well looked after. We always aim to provide care that not only meets personal and practical needs, but also brings comfort, companionship and peace of mind to families. Knowing we've been able...
Thank you so much for your kind words. It truly means a lot to our team to hear that your dad is happy and well looked after. We always aim to provide care that not only meets personal and practical needs, but also brings comfort, companionship and peace of mind to families. Knowing we've been able to do that for your dad and your family is the greatest reward. We're proud to be part of his daily life and grateful for the trust you've placed in us. Thank you again for your heartfelt review.
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Review from Joyce D (Daughter of Client) published on 10 June 2025 Submitted via Website•
Overall Experience
Excellent staff who respects my mum's dignity,very reliable with good communication skills.The staff is very professional and excellent management.They looked after my mum at home for 6 months before she went into the Care home . All the carers were supportive and friendly.
Would highly...
Excellent staff who respects my mum's dignity,very reliable with good communication skills.The staff is very professional and excellent management.They looked after my mum at home for 6 months before she went into the Care home . All the carers were supportive and friendly.
Would highly recommend
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Review from L B (Client / Service User) published on 30 May 2025 Submitted via Website•
Overall Experience
I've been so thankful to have the help and support from the team I think It's helped me alot having the right support. I feel like I would be lost without the help and thankful to every effort made with the complex needs I undergo
I've been so thankful to have the help and support from the team I think It's helped me alot having the right support. I feel like I would be lost without the help and thankful to every effort made with the complex needs I undergo
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind words. We're truly grateful to hear that our support has made a positive difference for you. It's our priority to ensure you feel supported and understood, especially when managing complex needs. We'll continue to be here every step of the way
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Review from Anna B (Daughter of Client) published on 13 May 2025 Submitted via Website•
Overall Experience
Having had some poor previous experiences with care agencies, I was relieved and impressed by the lady and her team who helped my father in his last weeks of life. They were polite and warm, came with a freshness into the house without being intrusive, they were responsive and willing to help in...
Having had some poor previous experiences with care agencies, I was relieved and impressed by the lady and her team who helped my father in his last weeks of life. They were polite and warm, came with a freshness into the house without being intrusive, they were responsive and willing to help in the best way for my father and the rest of the household. Thanks for being prepared to fit around the live-in carer as well, without being offended by her instructions or defensive about your role.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
Thank you so much for your kind and thoughtful message. We're heartened to know that our team was able to bring comfort and support during such a difficult time. It means a great deal to hear that our carers delivered care with warmth, respect, and adaptability, especially in your father's final...
Thank you so much for your kind and thoughtful message. We're heartened to know that our team was able to bring comfort and support during such a difficult time. It means a great deal to hear that our carers delivered care with warmth, respect, and adaptability, especially in your father's final weeks. Your words mean a great deal to us, and we're honoured to have been part of your father's care during such an important time.
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Review from Linda C (Wife of Client) published on 8 May 2025 Submitted via Postal Card•
Overall Experience
Reliable, lovely people who give me a break from my caring duties. They look after my husband so well; always ensuring he is happy and not worried about my not being at home. Gives me a chance to have lunch with friends, catch up on appointments, such as dentists, doctors and hairdressers knowing...
Reliable, lovely people who give me a break from my caring duties. They look after my husband so well; always ensuring he is happy and not worried about my not being at home. Gives me a chance to have lunch with friends, catch up on appointments, such as dentists, doctors and hairdressers knowing that he is well cared for, safe and happy. Thank you.
↩Reply from Robyn Sparks, Operations Manager at At Home Care
We're truly delighted to hear that our team provides you with the reassurance and support you need to enjoy some well-deserved time for yourself, knowing your husband is happy, safe, and well cared for. It's a privilege to support you both, and your feedback means the world to our team. Thank you for taking the time to share your experience
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (3)
News
14 Jul 2026
Our current CQC rating reflects an inspection carried out in March 2021 at the height of the Covid-19 pandemic. This was one of the most challenging periods the social care...
14 Jul 2026
PAMMS reports can be viewed here: https://www.pamms.org/adassportal/search.jsp The latest PAMMS report is published under AT Home Care. Older PAMMS reports are published under Caremark, as this was the company's trading...
11 May 2026
At Home Care provides compassionate companion care designed to help individuals feel connected, supported, and comfortable in their own homes across Hemel Hempstead and surrounding areas throughout Hertfordshire. The care...
There are no accreditations posted yet for At Home Care.
Meet the Team (2)
Ashan MalikJob Title Managing DirectorJoined 2012
Ash has been immersed in the care sector since 2012, building and leading three successful domiciliary care agencies across Hertfordshire. With over...
Ash has been immersed in the care sector since 2012, building and leading three successful domiciliary care agencies across Hertfordshire. With over a decade of hands-on experience, he has developed a deep understanding of what high-quality, person-centred care truly means. His journey into care was born from a genuine compassion for others and a strong desire to make a positive difference in people’s lives.
Ash believes that carers are the heart of any great care service. He is deeply committed to empowering and supporting his teams to ensure they can deliver care with compassion, consistency, and professionalism. Under his leadership, fairness, respect, and dignity are not just principles – they are daily practices.
His passion is fuelled by the stories he hears from those receiving care. “One person caring about another represents life’s greatest value,” he says. “Nothing moves me more than hearing how we’ve helped improve someone’s quality of life, given them back their confidence, or simply enabled them to stay in the home they love, surrounded by familiarity and comfort.”
Ash’s commitment goes beyond business – it’s a personal mission to raise standards in the care sector and to create services where both clients and carers feel valued, respected, and heard.
Robyn SparksJob Title Operations ManagerJoined 2012
I have been with At Home Care for nearly six years, starting as a Care & Support Worker and progressing to my current role as Operations...
I have been with At Home Care for nearly six years, starting as a Care & Support Worker and progressing to my current role as Operations Manager.
Along the way, I advanced through roles as a Field Care Supervisor, Deputy Care Manager, and Registered Care Manager. The career opportunities and support at At Home Care have been incredible, allowing me to grow both professionally and personally.
I am deeply passionate about providing more than just care, it’s about making a real difference in the lives of our clients.
My goal is to create a family-like atmosphere where every individual feels valued, respected, and supported.
Seeing the positive impact we make every day motivates me to ensure that the highest standards of care are consistently delivered.
Frequently Asked Questions about At Home Care
How many Carers does At Home Care employ?
At Home Care employs 52 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact At Home Care to verify any information. View our terms and conditions. At Home Care has an Enhanced Service -what an Enhanced Service includes.
