Tru Caring Ltd

Office 1, Merchants House, 6-8 High Street, Bishops Waltham, Southampton SO32 1AA
Review Us
1.0 1 Review
  • Tru Caring Ltd, Southampton

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

These prices are only a guideline, please contact Tru Caring Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Tru Caring Ltd

Person in charge

  • Samirah Dean (Registered Manager)
Are you the Owner/Manager of Tru Caring Ltd? View your Advertising Options
1.0

Tru Caring Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Tru Caring Ltd has 1 review.

Overall Experience
  • 0
  • 0
  • 0
  • 0
  • 1
Date Published
  • 1
  • 1
  • 1
  • 1
  • 0
Reviewer Connection to Tru Caring Ltd
  • 1
Total of 1, showing 1-1
Review from Rachael D (Daughter of Client) published on 24 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please avoid this so called care company at all costs!
the registered manager will avoid communication of any kind other than on the telephone.
so sad that the people who work for this company are exploited by the so-called management,I can honestly say that through my experience of Domicilary home
care companies that this one in particular is the worst I have ever come across and I have had experienced of a few Care companies over the years for my mother.
Reply from Karen Broadbent, Manager at Tru Caring Ltd

We appreciate your feedback, however we cannot allow this to go unchallenged. We did everything possible to work with you to resolve your concerns. It is unfortunate that you allowed your prejudice to undermine the care we were trying to provide to your mother. The accusation that we did not communicate is simply false: you had a designated contact in our office providing regular assessments & reviews in person at your mother's home, and was accessible to you in person, via telephone & email. We are proud to employ a diverse workforce & were not prepared to discriminate & pander to your intolerance. When your behaviour towards our staff worsened from verbal abuse to physical aggression, we had no choice but to end the package of care as they were no longer safe in your presence. A genuine reflection of Tru Caring can be found in our CQC reports or by contacting Hampshire Council or local health professionals about the hundreds of clients we have cared for over the last 14 years.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Tru Caring Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Tru Caring Ltd is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tru Caring Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Tru Caring Ltd

What Type of Services does Tru Caring Ltd offer?

Tru Caring Ltd offers Home Care.

How many Carers does Tru Caring Ltd employ?

Tru Caring Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tru Caring Ltd to verify any information. View our terms and conditions. Tru Caring Ltd has an Basic Service - more info.