Over all time Proxy Care Personnel Ltd has 1 review.
Overall Experience
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Reviewer Connection to Proxy Care Personnel Ltd
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Review from Martine J (Daughter of Client) published on 21 September 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
After having experienced other care agencies I cannot praise this agency enough.
Communication is key and they listened and implemented ways to give my dad with dementia and some distressing behaviour with personal care. The right approach.
They have supplied continuity empathy and a standard of care
they would give to their own relatives.
From being my dad's carer I can now be more of a daughter which has been valuable for my father and my own peace of mind.
I never walk out the door and think my dad's care interaction will change which was a previous experience.
Their documentation is very detailed and I get a full picture of my dad's day and night.
Incredibly conscientious staff who go above and beyond and relay any issues quickly.
To see Dad so well cared for after a period when this was not the case has been invaluable to my whole family and I highly recommend this agency.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 Feb 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Proxy Care Personnel Ltd
What Type of Services does Proxy Care Personnel Ltd offer?
Proxy Care Personnel Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Proxy Care Personnel Ltd to verify any information. View our terms and conditions. Proxy Care Personnel Ltd has an Basic Service - more info.