High Sprit Care Ltd

Arden Hall, 66 Brooklands Road, Sale M33 3SJ
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9.2 37 Reviews
  • High Sprit Care Ltd, Sale
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • HighSprit Care Ltd
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High Sprit Care Ltd Reviews (37)

9.2

High Sprit Care Ltd has a Review Score of 9.2 (9.153) out of 10, based on 9 reviews in the last 2 years.
Over all time High Sprit Care Ltd has 37 reviews.

Overall Experience
  • 28
  • 8
  • 0
  • 0
  • 1
Date Published
  • 37
  • 0
  • 0
  • 9
  • 28
Reviewer Connection to High Sprit Care Ltd
  • 11
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 37, showing 1-20
Review from Ben S (Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare Trafford arranged carers to visit and look after me when I was home alone with multiple broken bones after a serious accident. All the carers were well-trained, enthusiastic, well-spoken, punctual and caring. They made my life so much easier when I was in real need. I couldn't cook, clean,
get in/out of bed or make a cup of tea and they did all that for me. Fabulous support. I thank them very much for everything they did for me!
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your kind words. It was our pleasure to support you while you recovered. We are very pleased you are feeling much better, although our carers do miss their visits with you. We wish you all the best for your future!

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Review from Diane C (Friend of Client) published on 5 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always politely ask if he needs anything. Come back if he has not answered the door or let him in. Also office phones us if he not answered or let carers in. Medication given, bins emptied and other tasks as/when needed.
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Review from J G (Son of Client) published on 25 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have met a couple of the carers and they have been very nice. I know mum is too stubborn and proud to let them do much, but their attendance assures me that mum is okay, especially on days when I am at work in the office and can't pop around.
Reply from Zeenat Naeem, Registered Manager at High Sprit Care Ltd

Thank you we are pleased to hear that we can provide reassurance to all the family with our care team.

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Review from Sue B (Daughter of Client) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the first day of my father’s care we could not fault anything. All staff are professional, kind, caring, friendly and hard-working. Nothing is too much trouble. I can relax knowing what superb care he is receiving. All staff are a credit to the company.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your lovely words. We are honoured to provide care for your dad, our carers enjoy visiting him.

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Review from Vincenzo P (Son of Client) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare is a great example of residential care in times when this industry is under particular strain within the UK. They have excellent management and even better carers who look out for the best interests of my dad. They are punctual with their visits which meet my father’s time-sensitive medication
needs and have been consistent with this throughout their care.
My Dad, Brother and I are extremely grateful for their continued diligence with their approach which gives us all peace of mind.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your kind review. It is our pleasure to support your dad.

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Review from C M (Daughter of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carer is generally reliable, friendly and helpful. She does a good job and manages to get my mum's compression stockings on. My mum would prefer to always have the same carer, and this is nearly always the case. My mum looks forward to seeing her.
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Review from N R (Daughter of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I don’t really meet any of the carers who come to my dad, those who I have met have been very friendly and courteous. My dad isn’t the easiest of people to deal with and they always keep me updated with any issues they come across in a polite manner. It is evident that the welfare of their
clients is the most important value of the organisation. This is such a hard job and I have the greatest respect for everything they do.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Hello, thank you for your kind words. We thoroughly enjoy providing care for your dad, he is a great man and our carers look forward to visiting him.

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Review from Jean B (Wife of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carers are good and caring but work lots of long days with very few days off. Management rubbish, no communication skills at all - appears to treat staff awful as though they should be grateful for a job, especially the people that are on a
visa. Very high turnover of staff.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Hello, We are sorry you feel this way. We provided care to your husband for 13 months, during which you were pleased with the service provided and the communication between yourself and management. You even brought flowers to our Care Manager as you were grateful for the efforts and support given by SureCare.
Unfortunately, due to the change in your husband's needs, we could no longer provide care. This is not something we take lightly and the decision was made after much deliberation. We communicated our reasons for this to you directly.
Sadly, the care sector is struggling with recruitment. We pride ourselves on our fantastic team, including management and treat our team with the utmost care and respect.
We wish you both well for the future.

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Review from Karen N (Next of Kin) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare is a fantastic company who are looking after my mum with dementia. One staff member in particular understands my mum. l like the staff; caring, helpful and they care about family too when Mum's not well. They help her do some shopping and many more things.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your kind words, it is our pleasure to support your mum.

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Review from Phillip N (Son of Client) published on 6 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise SureCare highly enough.
They looked after both my parents for many months, they were always very professional, helpful and we couldn't have asked for better carers. Even if we had forgotten to replenish some food items, they would collect on our behalf so that they were never without.
Thank
you so much.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your kind words. We thoroughly enjoyed taking care of your parents, and we will miss their quick wit. We wish you all the very best for the future!

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Review from R B (Sister of Client) published on 5 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare has been great for my sister. She has moderate dementia and can be quite difficult with carers in the past, but SureCare has been really helpful, reliable and professional. Would recommend 10/10.
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Review from Simon P (Client) published on 25 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brilliant, friendly staff. Initially a couple of admin problems; otherwise, all has been great. Everyone I have had care from has been great - always taking the time to make sure my needs are met! It's great to feel involved in my care rather than just being given care.
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Review from E W (Friend of Client) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really friendly, clean and welcoming environment. The staff were all very professional and caring and went the extra mile paying attention to detail and delivering a high standard of care. They appear to be a really happy team and enjoy working at the home, which was nice to see.
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Review from N K (Friend of Client) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff and management. They are doing a great job of helping vulnerable people to the best of their standards. The staff are very friendly and very professional. I really like one lady who gives her best to her clients.
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Review from Gulfar A (Brother of Client) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best care agency in the area.
Very polite, helpful and understanding manager.
Never had complaints.
Very professional and competent staff, manager and owner.
They are always on time and take extra measures towards their clients.
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Review from G M (Uncle of Client) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and support, as well as feedback. Prompt response to enquiries and proactive to help families who are receiving the service of SureCare. The carer allocated takes time to ensure that the client is coping.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your kind review. We enjoy providing care to your nephew; he is wonderful, and our carers enjoy being in his company.

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Review from Wendy C (Wife of Client) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers who came to see my husband were very friendly and professional. They never missed a visit and always made sure they had done everything he needed.
I would have no hesitation in recommending SureCare as a care service provider.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your review. It was our pleasure to provide care to your husband. You both were very friendly and kind to our care workers.

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Review from Imran N (Client) published on 2 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've found SureCare and its carers to be considerate and approachable.
The carers at SureCare all have their own personalities. They are quick to provide advice and boost my confidence at the same time as providing the care I need on a daily basis.
I have no complaints and thank them for the excellent
service.
I'd certainly recommend their services to anyone who needs them.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your review and kind words. We are grateful to have you as a service user. Our carers enjoy visiting you and providing the assistance you need.

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Review from Carolyn H (Daughter of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare provides excellent domiciliary support for my mother while she tries to manage with a broken knee. The women who visit her each day do a range of practical chores that help her get through the days, but more importantly, they provide some emotional support and opportunities for her to socialise
so that she doesn't get too lonely and bored while her movement is restricted. They are friendly, warm and funny and she really appreciates that, as do I.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for your kind review. We thoroughly enjoy assisting your mum during our visits.

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Review from Andrew C (Husband of Client) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers always arrived in good order ahead of pre-arranged time, and she told me of no problems or difficulties during my absence.
I'm delighted with the trouble-free service, and she enjoyed the companionship and activities supplied.
Reply from Zeenat Naeem, Director at High Sprit Care Ltd

Thank you for taking the time to leave us a review. We enjoyed providing care for your wife, and our carers always felt welcomed and appreciated.

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Current Review Score: 9.2 (9.153)

Overview of Review Score

The Review Score of 9.2 (9.153) out of 10 for High Sprit Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.353 for High Sprit Care Ltd is calculated as follows: ( (32 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 51 Ratings = 4.353
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for High Sprit Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about High Sprit Care Ltd

What Type of Services does High Sprit Care Ltd offer?

High Sprit Care Ltd offers Home Care.

How many Carers does High Sprit Care Ltd employ?

High Sprit Care Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact High Sprit Care Ltd to verify any information. View our terms and conditions. High Sprit Care Ltd has an Basic Service - more info.