Lavender Care Agency Ltd

I have used this care agency for my mother for several months and have found them reliable. They respond quickly to any problems and let me know if they have any concerns regarding my mother's care.

Lavender Care Agency has always been very kind and responds quickly to any requests for my husband. In the past, I have asked for extra visits when I have taken a break and immediately there is a problem they phone to inform me. Recently, I injured my back in a fall and I asked last week for extra help with tidying up for my husband the request was dealt with very quickly and efficiently. We cannot fault Lavender in any way. They do a great job!

Lavender Care have been supportive and flexible in helping to meet the developing needs of my parents-in-law, who can be difficult to help in their various ways. In particular, we really appreciated the speed with which they were able to organise someone to come and provide live-in care. The carers have been kind and gentle, even when met with little that was positive or encouraging from the person they were caring for. They have been diligent with the household tasks and friendly towards my children when they visit, which really makes the whole situation so much easier to manage. The manager is highly personable, knowledgeable and a great support to her staff and the clients. When personalities did not gel, the manager was able to reassign staff to get a better match. We really appreciate everything she and her team are doing to support us in enabling my mother-in-law to stay in her own home.

Absolutely amazing! From the office to carers, nothing was ever too much trouble. Put my brother's needs first and they always came in with a cheery welcoming smile. Some of the carers went above and beyond and if my brother wasn’t moving into an assisted living accommodation with other carers we would have stayed with Lavender Care. I have no negatives whatsoever I recommend highly … brilliant!

Other than The Short Term, Assessment, Response, Treatment team we have not had any experience of carers so used the council assessment team to source. We are happy with Lavender and do not have a reason to change.

The staff are all very caring and go out their way to make sure the patient is looked after. I would recommend Lavender Care Agency Ltd. Whatever the weather they would be with you. My mum couldn't be without them.

Very good experience. Workers are kind and friendly and helpful and patient. You almost forget you are their client and think they are your friend. Would 100% recommend to people and 100% worth the money.

Pleasant and understanding carers. All are very efficient and leave the place clean and tidy. They never let us down and on arrival they always smile and wave to us and that put us at ease. Well done.

Carers friendly, capable and very good at their job. The leader is extremely able and excellent at spotting what needs to be done. Always they go over and above. They love my mum as much as I do. Already recommended them to people needing carers.

Good. Comes on time, good care.

I was amazed at the level of service and detail taken in our review sessions for my father's care.

It took the burden of worry away. They are clear, concise and more importantly, I didn’t just feel like another client, it was personal.

Thanks again for all the work and I will be sure to pass on the details to others who wish to utilise these services as it really did make all the difference to us.