RMH Care Ltd

M S Business Centre, 22, Chapel Lane, Pinner HA5 1AZ
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9.9 164 Reviews
  • RMH Care Ltd, Pinner
RMH Care LTD offers friendly, helpful and premium quality visiting care to help people continue to live happily at home without any concerns. RMH's Home Care is recognised, registered and consistently inspected by the Care Quality Commission (CQC).

This means that the carers you invite into your home are professionally trained and highly qualified to deliver top standard care to their clients. Home care services provided by RMH Care LTD are designed to meet their clients' and their families' requirements with adaptive approaches to keep their clients happy and satisfied.

The quality of care they provide is always improving to better clients' experience in receiving their services. They deliver expert assistance, high quality care with understanding and emotional support to stand by their clients at all times.
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Care Provided by RMH Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £20
  • Weekly Live-in Care Fees: £1100 – £1199.99

All depend of the needs of customer after assessment.

These prices are only a guideline, please contact RMH Care Ltd to find out the exact price for your requirements.

Contact RMH Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact RMH Care Ltd to get a personalised quote.

Good to Know

Owner

  • RMH Care Ltd
  • Privately Owned

Person in Charge

  • Jeannine Gbahy (Register Manager)

RMH Care Ltd Reviews (164)

9.9

RMH Care Ltd has a Review Score of 9.9 (9.866) out of 10, based on 80 reviews in the last 2 years.
Over all time RMH Care Ltd has 164 reviews.

Overall Experience
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Date Published
  • 164
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Reviewer Connection to RMH Care Ltd
  • 43
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Total of 164, showing 81-100
Review from Valerie L (Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had the services of carers from January 2023 until October 2023. The care I have received has been excellent in every way. Every carer I have met has been kind, caring and otherwise delightful in every way. I now no longer require their services but have been more than happy with the service
I have received. Thank you very much to everyone concerned.
Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care LtdDear Valerie,
Thank you for your feedback. It was really nice working with you. All the best.
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Review from John C (Son of Client) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always on time, very helpful and approachable. At first, we were nervous about having a carer but carer and agency have made us relax.
The agency was flexible and moved times to help us attend other appointments.
Would recommend to others.
Reply from RMH CARE LTD Gbahy, Regsitered Manager at RMH Care LtdHello Dear,

Thank you for your feedback, we really appreciate it.
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Review from M S (Client) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the team that cares for me three times a day are always cheerful and ready to do anything with which I need help.
I would be happy to use them as necessary on any occasion.
Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care LtdThank you for your feedback. We really appreciate your comeback and let us know what you think about our service.
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Review from Carol A (Daughter of Client) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been caring for my father for over ten years with my family and a hospice charity put this care package in place through 'hospice at home' service. I found the service was excellent as he has two carers, three times daily. They are punctual, professional and respect my home. They are able to
advise and refer based on experience. I have had a very good and exceptional service which has made my dad comfortable and the family reassured.
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Review from B S (Daughter of Client) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came out of a hospice and it was arranged that RMH Care would provide carers for my mother at home. I cannot emphasise how professional and caring this company is. They are always in communication with us, if one of the carers is going on holiday another carer is trained alongside the other
one so it is consistent care. The carers themselves are very attentive and professional, they make my mother feel very comfortable, they report any issues to the family so it is a relief to know that she is being well looked after. I would highly recommend this company.
Reply from RMH Care Ltd, Register Manager at RMH Care LtdThank you for your kind feedback. We will continue to do our best to make sure that your mum has been well looked after.
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Review from Sapna S (Daughter of Client) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are friendly and very helpful. They’ve been amazing with my mother. They arrive on time and make sure my mother is fed and cleaned and that she feels as comfortable as she can be. The management team is also very good.
Reply from RMH Care Ltd, Register Manager at RMH Care LtdThank you for your feedback, Sapna. We are very grateful for your feedback and will continue to do our best to meet.
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Review from Chandrakant D (Husband of Client) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with all carers and they are giving excellent care to my wife.
We can recommend RMH Care Ltd to our family and friends.
Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care LtdThank you for your feedback. We really appreciate you taking your time to feedback to us.
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Review from S M (Son of Client) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been bed-bound for three years and has a Storma bag that needs changing at least three times a day. He has suffered a number of heart attacks and strokes and numerous other complications and ailments. The care team are caring and dedicated and very good at their job. I was very grateful
as I am the only person who lives in the house with my father, and I do shift work at the moment. My father, who is in his 80s and whose condition has worsened considerably, has been placed in a care home by the NHS, which I am very thankful for as he needs constant 24/7 care.
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Review from V S (Husband of Client) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your carers are very good especially three carers in particular.
Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care LtdHello dear, thank you for your feedback. This means a lot to us.
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Review from L G (Wife of Client) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can fully trust the carer looking after my husband while I have some respite. He is professional, caring and treats my husband with respect and dignity in the last days of his life. His timekeeping is good, he has followed instructions, he is reliable and friendly but not overhearing and has a calming
effect which is so important. I would recommend this provider.
Reply from Jeannine Gbahy, Register Manager at RMH Care LtdHello dear, thank you for your feedback. I will let the girls know.
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Review from Denise R (Client) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with my carer, she is always on time very kind and considerate with my needs. I need help with showering and I feel so relaxed with her. She treats me with dignity, I can't fault her at all.
Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care LtdThank you for your kind review, we will continue to do our best for all our customers to be happy.
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Review from M E (Wife of Client) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is such a pleasure to write a review for RMH Care, who have dramatically improved our wellbeing through their team of wonderful, kind and thoughtful carers. RMH are fantastic and have been our answer in a time of need. The management are very understanding and supportive and our carers, that we see
every day, feel like family. Our daily carers are positive, loving and friendly and they are now such a part of us. They are also administering medication. We also sit together and stimulate my husband by playing word games. In general, this group has changed our lives and we are very proud and thankful to be part of their care package.
Reply from RMH Care LTD Gbahy, Registered Manager at RMH Care LtdThank you for your kind words, I really appreciate your feedback. It is our goal to make all our clients happy.
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Review from R S (Son of Client) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care.
Reply from RMH Care LTD Gbahy, Registered Manager at RMH Care LtdThank you for your feedback. We really appreciate your time and thank you for using RMH Care Ltd.
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Review from Joanne R (Client) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’d like to submit a review concerning my carer, who I’ve had now for all of June. It’s difficult to give up some independence, but at this time the help and assistance is very much needed and appreciated. My carer has been absolutely brilliant; she is thorough, careful and so kind. She is so helpful,
nothing is a problem and she goes over and above. She is communicative, but not overbearing, and just so kind. Thanks ever so much!
Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care LtdThank you for your kind words. We are always happy when our customers are happy. We will continue to do our best to help our customers to meet their goals.
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Review from Lisa C (Daughter of Client) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
2 lovely girls. Polite, sensitive and respectful.
Always come on time.
Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care LtdThank you for your review. We really appreciate feedback from all our customers.
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Review from Brian B (Husband of Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care and punctuality of the two providers (ladies).
Reply from RMH Care LTD Gbahy, Registered Manager at RMH Care LtdThank you very much for your review.
We really appreciate.
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Review from T M (Wife of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
First, they start with experienced staff for one week, then next week, staff with no experience turn up and don't know what is their job description. I myself have to do their job for them. One day only one staff the manager send out, could not believe a manager with so much experience could do that.
We speak English in our home, and staff speak different languages around my husband, one asks me if don't understand English. That's very rude. The staff are very friendly and helpful but some of them need proper training.
Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care LtdThank you for your review. We much value any feedback from our clients or family members. This helps us a lot as we all learning every day.
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Review from S S (Daughter of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has needed care since returning from the hospital following a fall. From day one, she has been very pleased with her main carer, who although still very young, always works with diligence, patience and empathy. She is also cheerful and polite, which keeps Mum happy too.
So far, not had any issues
with any of the carers from RMH. I have no hesitation in recommending them for fulfilling the needs of clients at what can be very difficult and sensitive times. Thank you!
Reply from RMH Care Ltd Gbahy, Registered Manager at RMH Care LtdThank you for your feed back . This help us to find out what our clients think about the service that we provide.
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Review from L M (Daughter of Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot commend the staff highly enough. We have had some carers consistently and they have arrived on time for each visit. They are kind, polite and professional in their approach and have kept us informed at all times.
They have been gentle, kind and compassionate with my dying father, even when
he has on occasion been a bit stroppy.
On behalf of all my family, we thank you for all you have done to support us.
Reply from RMH care Ltd Gbahy, Registered Manager at RMH Care LtdThank you and your family for your feedback. We really appreciate your time. Was nice working with you. All the best.
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Review from A G (Husband of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service provided except for occasional delays due to issues not under control.
The staff have been courteous and cooperative and always smiling and dealing with requests.
Reply from RMH CARE LTD Gbahy, REGISTER MANAGER at RMH Care LtdHi, thank you for your feedback, this is very important to us. We will continue to try our best to put a smile on our customer's faces. Many thanks.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for RMH Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for RMH Care Ltd is calculated as follows: ( (392 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 448 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for RMH Care Ltd is based on 80 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

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Jeannine Gbahy

Job Title: Registered Manager Joined: 2012

The Registered Manager has got a lot of knowledge about Domiciliary Care, and Residential Shelter and overall she has got 21 years of experience in care work and management.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RMH Care Ltd to verify any information. View our terms and conditions. RMH Care Ltd has an Enhanced Service - more info.