Right at Home Hemel Hempstead has been proudly supporting local communities across Hertfordshire since 2018, delivering high-quality, personalised care that makes a meaningful difference to people’s lives.
The team at Right at Home follows a simple guiding principle known as the “Mum Test”: Would they be happy for this care to be given to their own loved ones? For them, the answer must always be yes.
Offering everything from an hour of...
Right at Home Hemel Hempstead has been proudly supporting local communities across Hertfordshire since 2018, delivering high-quality, personalised care that makes a meaningful difference to people’s lives.
The team at Right at Home follows a simple guiding principle known as the “Mum Test”: Would they be happy for this care to be given to their own loved ones? For them, the answer must always be yes.
Offering everything from an hour of companionship to 24/7 live-in care, their services for older adults and adults over 18 include Personal Care, Dementia Care, Hospital-to-Home support, Specialist Care, Digital Health Checks, Respite Care and more.
Right at Home Hemel Hempstead is proud to have been recognised once again in 2025 as one of the Top 20 Home Care Providers in the East of England by homecare.co.uk — the fourth time they have received this honour. They have also achieved the WorkBuzz 5 Star Employer Award 2025, marking their fourth consecutive year of being celebrated for an exceptional workplace culture and commitment to staff wellbeing.
Most recently, the service was named 'Domiciliary Care Provider of the Year' at The National Care Awards 2025. Despite these accolades, the team remains focused on a clear mission: to deliver outstanding, person-centred homecare that enables people to live safely, happily and independently in the comfort of their own homes.
Areas covered: Hemel Hempstead, Kings Langley, Abbots Langley, Berkhamsted, Tring, Harpenden, Chesham, and surrounding areas.
To learn more about their services, please get in touch. Right at Home Hemel Hempstead offers a completely free Initial Home Assessment, with home visits scheduled at a time that suits you.
Care Provided by Right at Home Hemel Hempstead
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
45 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £38
Weekly Live-in Care
From £1,500
Contact Right at Home Hemel Hempstead to get a personalised quote:
The exact pricing can be confirmed based on the care & support needs identified following the initial consultation and the totally free, no-obligation home assessment visit. The pricing structure will be communicated in a transparent manner right from the beginning, and our lovely clients and their families are closely involved in deciding the level of care & support they wish to receive.
The price(s) shown are provided by the agency. Contact Right at Home Hemel Hempstead for full pricing details and T&Cs.
Right at Home Hemel Hempstead has a Review Score of 9.9 (9.922) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home Hemel Hempstead has 78 reviews.
Reviewer Connection to Right at Home Hemel Hempstead
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Showing 78 reviews matching selected criteria
Review from Deb R (Daughter of Client) published on 17 October 2019 Submitted via Website•
Overall Experience
Everything about the care provided by Right at Home put my mum’s interests first. Where my mum’s horizons had narrowed, the manager looked to expand them. There was a perfect balance of professionalism, care and compassion along with plenty of humour and a real effort to build a rapport. Support...
Everything about the care provided by Right at Home put my mum’s interests first. Where my mum’s horizons had narrowed, the manager looked to expand them. There was a perfect balance of professionalism, care and compassion along with plenty of humour and a real effort to build a rapport. Support was also shown to the rest of the family. It felt like we were all working together to do the best for my mum.
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Review from Vanessa P (Daughter of Client) published on 14 October 2019 Submitted via Website•
Overall Experience
Right at Home were brilliant at putting Mum first. Before we discussed care needs, the manager wanted to know about Mum as a person. We all appreciated this focus on the individual, rather than generic care.
Right at Home were brilliant at putting Mum first. Before we discussed care needs, the manager wanted to know about Mum as a person. We all appreciated this focus on the individual, rather than generic care.
↩Reply from Tracey Murtagh, at Right at Home Hemel Hempstead
Dear Vanessa, Many thanks for taking the time in writing the review. From all of us at Right at Home.
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Review from D P (Client / Service User) published on 3 September 2019 Submitted via Postal Card•
Overall Experience
Very good care. Happy to see my carers.
Very good care. Happy to see my carers.
↩Reply from Tracey Murtagh, at Right at Home Hemel Hempstead
Many thanks for your kind review, as always it's lovely to hear that you like your caregivers.
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Review from Ursula B (Daughter of Client) published on 2 September 2019 Submitted via Website•
Overall Experience
My 96-year-old mother was not convinced that she needed someone to look in on her whilst we were away as she is a very independent person. However, she very much enjoyed the conversations with the two ladies who called in on her daily and found them very helpful and attentive. Both of them were...
My 96-year-old mother was not convinced that she needed someone to look in on her whilst we were away as she is a very independent person. However, she very much enjoyed the conversations with the two ladies who called in on her daily and found them very helpful and attentive. Both of them were very willing to help her with any tasks that were difficult with her balance issues and nothing seemed too much trouble. We chose this company because they had been properly vetted and it gave me peace of mind to know that reliable and responsible carers were looking in on my mum whilst we were away. The charge for the hour was money well spent and I would not hesitate to recommend them.
↩Reply from Tracey Murtagh, at Right at Home Hemel Hempstead
Dear Ursula,
Many thanks for taking the time to leave us a lovely review, as always we strive to ensure the service we promise, is always delivered to a very high standard. We are all so very pleased that your mother enjoyed her care visits and felt reassured. I will ensure I share your kind review with our caregivers. Best wishes from all of us at Right at Home
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Review from D A (Client / Service User) published on 25 August 2019 Submitted via Postal Card•
Overall Experience
I have found the service to be very thorough and helpful, making a difference in my life.
I am very glad to have found such a caring company.
I have found the service to be very thorough and helpful, making a difference in my life.
I am very glad to have found such a caring company.
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Review from M P (Client / Service User) published on 25 August 2019 Submitted via Postal Card•
Overall Experience
My carer has been very kind and compassionate to me and my family.
I am so very happy with the service provided.
My carer has been very kind and compassionate to me and my family.
I am so very happy with the service provided.
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Review from R C (Client / Service User) published on 25 August 2019 Submitted via Postal Card•
Overall Experience
I found my carer to be excellent.
I found my carer to be excellent.
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Review from George M (Client / Service User) published on 22 August 2019 Submitted via Postal Card•
Overall Experience
The two carers are punctual, extremely caring, interested and respectful. They are always kind and cheerful and they are a credit to your company.
The two carers are punctual, extremely caring, interested and respectful. They are always kind and cheerful and they are a credit to your company.
↩Reply from Tracey Murtagh, at Right at Home Hemel Hempstead
Thank you so much for your kind words, we are so very pleased that your experience with us has been positive. Best Wishes, from the Right at Home Team
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Review from K S (Client / Service User) published on 20 August 2019 Submitted via Postal Card•
Overall Experience
My carers are very caring and helpful.
Nothing is ever too much trouble. I look forward to seeing them and it means so much to me to have lovely, caring ladies.
My carers are very caring and helpful.
Nothing is ever too much trouble. I look forward to seeing them and it means so much to me to have lovely, caring ladies.
↩Reply from Tracey Murtagh, Managing Director at Right at Home Hemel Hempstead
Thank you so much for taking the time to leave a lovely review about our services and lovely caregivers of whom enjoy their visits with you. I will most certainly share your kind words with the ladies. Kind Regards Tracey
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Review from Claire K (Daughter of Client) published on 23 July 2019 Submitted via Website•
Overall Experience
We were delighted and so grateful for the excellent standard of care provided by Right at Home for my Dad. Our two carers were extremely kind and professional and were always punctual and cheerful. I could not have had my Dad to stay without this fantastic help. It meant so much to him and to us to...
We were delighted and so grateful for the excellent standard of care provided by Right at Home for my Dad. Our two carers were extremely kind and professional and were always punctual and cheerful. I could not have had my Dad to stay without this fantastic help. It meant so much to him and to us to be able to spend quality time together. Many thanks to Right at Home for making this happen.
↩Reply from Tracey Murtagh, at Right at Home Hemel Hempstead
Thank you so much for your kind email, nothing is ever too much for us and we will do what we can to bring happiness and joy to our clients and their families, I will certainly pass your feedback to our lovely caregivers.
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Review from Graham C (Son of Client) published on 20 June 2019 Submitted via Website•
Overall Experience
This is the second time that I have used this service because it is a professionally run.
The carer looking after my mother was very helpful and empathetic.
This is the second time that I have used this service because it is a professionally run.
The carer looking after my mother was very helpful and empathetic.
↩Reply from Tracey Murtagh, at Right at Home Hemel Hempstead
Many thanks for your valued feedback, we were very honoured that you chose Right at Home to provide your mum with a service for a second time. I will indeed pass your feedback to our care team. Best wishes.
Tracey Murtagh
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Review from Eileen A (Client / Service User) published on 19 June 2019 Submitted via Postal Card•
Overall Experience
I have found the firm very helpful and considerate, a pleasure to know them. Privacy respected in every way.
I have found the firm very helpful and considerate, a pleasure to know them. Privacy respected in every way.
↩Reply from Tracey Murtagh, at Right at Home Hemel Hempstead
Thank you for your kind review which I will certainly pass onto your caregiver and the care team. Best wishes
Tracey Murtagh
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Review from Carolle H (Daughter of Client) published on 19 March 2019 Submitted via Website•
Overall Experience
I found Right at Home on the internet and left a message and was pleasantly surprised to be contacted the next morning (a Saturday) with confirmation that they could help.
A manager visited my mother in the nursing home to assess her condition and needs. The assessment was sympathetic but...
I found Right at Home on the internet and left a message and was pleasantly surprised to be contacted the next morning (a Saturday) with confirmation that they could help.
A manager visited my mother in the nursing home to assess her condition and needs. The assessment was sympathetic but thorough. Arrangements were put in place for 24-hour care to start with. The proposed arrangements were flexible, so as Mum's needs diminished, then so would the amount of care provided and the length of time that they would last. Mum found the carer kind and thoughtful. Unfortunately, Mum's condition deteriorated and the carer stepped into the breach with constant overnight care. The Manager and her team remained calm, sympathetic and professional. They coped with extensive demands and minimal requirements with the same kindliness and patience. On the organisational side, the Manager was extremely careful and thorough with advice and suggestions that went way beyond her brief.
↩Reply from Tracey Shehan, at Right at Home Hemel Hempstead
Dear Ms H, Thank you so much for your kind review, we are very pleased that your mum made a remarkable recovery and is living a happy and independent life. We feel very honoured that your mum chose Right at Home Hemel Hempstead to be her main care provider. Wishing you and your mum the very best for the future.
Tracey and the rest of the Right at Home Care Team.
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Review from Carly F (Granddaughter of Client) published on 7 March 2019 Submitted via Website•
Overall Experience
Fantastic company! Staff and management work to a very a high standard and with respect and dignity at the heart of what they do. I am very pleased with the service we have received as a family and have seen a very big change in my grandmother since receiving care here. She has become so happy and...
Fantastic company! Staff and management work to a very a high standard and with respect and dignity at the heart of what they do. I am very pleased with the service we have received as a family and have seen a very big change in my grandmother since receiving care here. She has become so happy and content with her life we wouldn’t wish any more for her. Keep up the good work and continue to change lives the way you do.
↩Reply from Tracey Shehan, at Right at Home Hemel Hempstead
We would very much like to thank you for the time taken to leave us a very kind review, we are very pleased that we have made a true difference to your grandmother's life in which we will continue to do so.
With kind blessings!
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Review from Janice B (Relative of Client) published on 6 March 2019 Submitted via Website•
Overall Experience
I was very pleased with the prompt response to my initial enquiry and the thoroughness in which Right at Home Hemel Hempstead assessed my care needs. The staff were at all times caring efficient and scrupulous. Top class service. Very pleased with the care I received.
I was very pleased with the prompt response to my initial enquiry and the thoroughness in which Right at Home Hemel Hempstead assessed my care needs. The staff were at all times caring efficient and scrupulous. Top class service. Very pleased with the care I received.
↩Reply from Tracey Shehan, at Right at Home Hemel Hempstead
Thank you for taking the time to leave your kind review, your feedback is very important to us to help us improve our services, I will most certainly share your kind review with the Right at Home team.
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Review from Irene K (Relative of Client) published on 6 March 2019 Submitted via Website•
Overall Experience
I am extremely happy with the staff and care they have been giving my mother. She's so much happier, staff are very friendly and I found the care she is now getting is of a very high standard. Very happy with them indeed.
I am extremely happy with the staff and care they have been giving my mother. She's so much happier, staff are very friendly and I found the care she is now getting is of a very high standard. Very happy with them indeed.
↩Reply from Tracey Shehan, at Right at Home Hemel Hempstead
Thank you very much for taking the time to leave us a kind reply. Your feedback is extremely important to us. We are very pleased to hear that your mother is very happy and receiving a great service. I will certainly share your feedback with the rest of the care team.
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Review from Shirley S (Client / Service User) published on 11 January 2019 Submitted via Postal Card•
Overall Experience
The agency helped us at very short notice and over the Christmas period when finding care very difficult. Very professional, caring and first class in every way. I am helped with personal care, meal preparation and getting into bed for the night.
The agency helped us at very short notice and over the Christmas period when finding care very difficult. Very professional, caring and first class in every way. I am helped with personal care, meal preparation and getting into bed for the night.
↩Reply from Tracey Shehan, at Right at Home Hemel Hempstead
Thank you Shirley for your kind honest feedback. We are honoured that you chose Right at Home Hemel Hempstead to support you and your family at a most difficult time and very pleased to hear that we have made a real difference, I will of course share your feedback with our care team.
Best Wishes Tracey
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Review from Samantha W (Daughter of Client) published on 18 December 2018 Submitted via Website•
Overall Experience
Right at Home came to our rescue when moving my parents from their home of 44 years to be nearer family. I had been let down by other services and had an enormous amount to do when I found Right at Home.
To say they came to our rescue is an understatement. A calm and reassuring and helpful voice...
Right at Home came to our rescue when moving my parents from their home of 44 years to be nearer family. I had been let down by other services and had an enormous amount to do when I found Right at Home. To say they came to our rescue is an understatement. A calm and reassuring and helpful voice at the end of the telephone provided me with some much-needed support. At pretty short notice, just before Christmas, Right at Home were able to provide us with evening meal/bedtime care for my mother who has MS and is wheelchair bound due to a stroke.
My mother is very happy with the care and support she is receiving and reassured to know that her care will continue right through the forthcoming bank holidays. Our carer prepares the evening meal which they eat together and my mother enjoys the new conversation. We are all very happy with the service Right at Home continues to provide.
↩Reply from Tracey Shehan, at Right at Home Hemel Hempstead
What an amazing review, thank you so much! It's great to see you have had such a wonderful experience with us. It was, as it always is, an absolute pleasure supporting you and your mum during a very stressful period and we are so happy to have made a real difference which has improved everyone’s...
What an amazing review, thank you so much! It's great to see you have had such a wonderful experience with us. It was, as it always is, an absolute pleasure supporting you and your mum during a very stressful period and we are so happy to have made a real difference which has improved everyone’s wellbeing with our services. That what it’s all about, making that difference every day, not only to our lovely clients but to their loved ones too!
We look forward to spending more time with your lovely mum who just fills us up with so much joy and inspiration!
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
02 Jan 2025
We are rolling out Glad To Care Month in conjunction with The Hertfordshire Care Providers Association Lots of activities are being planned with our clients for the month of January...
There are no accreditations posted yet for Right at Home Hemel Hempstead.
Meet the Team (3)
Hesam ResalatyJob Title Managing DirectorJoined 2024
Hello, and thanks for reading my profile.
I am the proud Owner/Director of Right at Home Hemel Hempstead, an award-winning quality Homecare provider,...
Hello, and thanks for reading my profile.
I am the proud Owner/Director of Right at Home Hemel Hempstead, an award-winning quality Homecare provider, loved by people who we are honoured to serve.
After completing my postgraduate degree in 2006, I began my career as an offshore structural engineer working for multinational oil & gas corporations. While proud of my engineering journey, I longed for something more meaningful - something that would satisfy my heart and soul, too.
Walking alongside my parents as they grew older, and supporting my father through hospital care, gave me a personal understanding of the value of quality care and deepened my resolve to pursue this path.
Ultimately, Right at Home’s core values of “Trust”, “Quality”, “Compassion”, and “Respect” truly resonated with me and convinced me to take the leap and join this highly praised, award-winning franchise group in late 2024.
My team and I take immense pride in improving the quality of life for our clients and their families by helping our clients maintain their independence and enjoy a fulfilled life, tailored to their needs, in the comfort of their own homes.
We are honoured to have been awarded, for the fourth time, the "Top 20 Home Care Providers East of England 2025". This recognition, from the independent review site homecare.co.uk, highlights the verified experiences of our clients and their families.
We are also delighted to receive the "WorkBuzz 5 Star Employer Award 2025" for the fourth time, for our positive team culture and commitment to creating a supportive workplace.
I feel genuinely blessed and privileged to work in the care industry, supporting a growing number of elderly and vulnerable adults, and having a positive impact on our local community.
If you have any questions about homecare and support for your loved one and would like to have a friendly chat, please feel free to get in touch with me or any member of our lovely office team.
Thank you,
Hesam Resalaty
Cheryl JohnsonJob Title Registered ManagerJoined 2024
I joined Right at Home Hemel Hempstead in 2024 and now serve as the Registered Manager, leading and supporting our dedicated team of Carers. My...
I joined Right at Home Hemel Hempstead in 2024 and now serve as the Registered Manager, leading and supporting our dedicated team of Carers. My priority is to ensure every Carer has the guidance, training, and resources needed to deliver compassionate, high-quality care that upholds dignity and respect for every client.
My journey in health and social care began at 18, when I discovered my passion for making a difference as a Carer. Since then, I’ve progressed through various roles, including Senior Carer, Deputy Manager, and Trainer, supporting Carers in achieving their Level 2 and 3 qualifications. Each step has deepened my commitment to person-centred care and to empowering others within the profession.
One of my proudest milestones has been my promotion to Registered Manager, which enables me to shape care delivery in a way that is truly personalised to each client, while mentoring and developing our care team. What I value most is seeing the positive impact we make daily in the lives of our clients and their families.
Looking ahead, my goal is to continue growing our team and client base so that more people can enjoy living independently at home, supported by outstanding care.
Nichola SmithJob Title Deputy Care ManagerJoined 2024
My name is Nikki, and I’m the Deputy Care Manager at Right at Home Hemel Hempstead.
After many years in the corporate financial sector, I chose to...
My name is Nikki, and I’m the Deputy Care Manager at Right at Home Hemel Hempstead.
After many years in the corporate financial sector, I chose to pursue a more meaningful career in healthcare, inspired by the COVID-19 pandemic and caring for my mother-in-law until her passing in 2023.
My journey began by volunteering with St John Ambulance, training as a first aider and supporting community and national events, including the London Marathon. I later joined Right at Home as a Carer, where I discovered genuine fulfilment in supporting clients and families.
Keen to take on greater responsibility, I became Care Coordinator, focusing on planning and communication to ensure consistent high-quality care and uphold our people-centred values.
Now, as Deputy Care Manager, I’m proud to guide our dedicated team, providing the resources and encouragement they need to deliver compassionate, personalised care that respects each client’s dignity and independence.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Hemel Hempstead to verify any information. View our terms and conditions. Right at Home Hemel Hempstead has an Enhanced Service -what an Enhanced Service includes.
