Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Everything about the care provided by Right at Home put my mum’s interests first. Where my mum’s horizons had narrowed, the manager looked to expand them. There was a perfect balance of professionalism, care and compassion along with plenty of humour and a real effort to build a rapport. Support was also shown to the rest of the family. It felt like we were all working together to do the best for my mum.

Right at Home were brilliant at putting Mum first. Before we discussed care needs, the manager wanted to know about Mum as a person. We all appreciated this focus on the individual, rather than generic care.

Very good care. Happy to see my carers.

My 96-year-old mother was not convinced that she needed someone to look in on her whilst we were away as she is a very independent person. However, she very much enjoyed the conversations with the two ladies who called in on her daily and found them very helpful and attentive. Both of them were very willing to help her with any tasks that were difficult with her balance issues and nothing seemed too much trouble. We chose this company because they had been properly vetted and it gave me peace of mind to know that reliable and responsible carers were looking in on my mum whilst we were away. The charge for the hour was money well spent and I would not hesitate to recommend them.

I am very glad to have found such a caring company.

I am so very happy with the service provided.

I found my carer to be excellent.

The two carers are punctual, extremely caring, interested and respectful. They are always kind and cheerful and they are a credit to your company.

Nothing is ever too much trouble. I look forward to seeing them and it means so much to me to have lovely, caring ladies.

We were delighted and so grateful for the excellent standard of care provided by Right at Home for my Dad. Our two carers were extremely kind and professional and were always punctual and cheerful. I could not have had my Dad to stay without this fantastic help. It meant so much to him and to us to be able to spend quality time together. Many thanks to Right at Home for making this happen.

The carer looking after my mother was very helpful and empathetic.

I have found the firm very helpful and considerate, a pleasure to know them. Privacy respected in every way.

A manager visited my mother in the nursing home to assess her condition and needs. The assessment was sympathetic but thorough. Arrangements were put in place for 24-hour care to start with. The proposed arrangements were flexible, so as Mum's needs diminished, then so would the amount of care provided and the length of time that they would last. Mum found the carer kind and thoughtful. Unfortunately, Mum's condition deteriorated and the carer stepped into the breach with constant overnight care. The Manager and her team remained calm, sympathetic and professional. They coped with extensive demands and minimal requirements with the same kindliness and patience. On the organisational side, the Manager was extremely careful and thorough with advice and suggestions that went way beyond her brief.

Fantastic company! Staff and management work to a very a high standard and with respect and dignity at the heart of what they do. I am very pleased with the service we have received as a family and have seen a very big change in my grandmother since receiving care here. She has become so happy and content with her life we wouldn’t wish any more for her. Keep up the good work and continue to change lives the way you do.

I was very pleased with the prompt response to my initial enquiry and the thoroughness in which Right at Home Hemel Hempstead assessed my care needs. The staff were at all times caring efficient and scrupulous. Top class service. Very pleased with the care I received.

I am extremely happy with the staff and care they have been giving my mother. She's so much happier, staff are very friendly and I found the care she is now getting is of a very high standard. Very happy with them indeed.

The agency helped us at very short notice and over the Christmas period when finding care very difficult. Very professional, caring and first class in every way. I am helped with personal care, meal preparation and getting into bed for the night.

My mother is very happy with the care and support she is receiving and reassured to know that her care will continue right through the forthcoming bank holidays. Our carer prepares the evening meal which they eat together and my mother enjoys the new conversation. We are all very happy with the service Right at Home continues to provide.