Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Apsley Mill, Room 1, The Cottage, London Road, Hemel Hempstead HP3 9QU
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10 73 Reviews
  • Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire), Hemel Hempstead
Right at Home Hemel Hempstead offers high quality tailored care and support across Hemel Hempstead, Decorum, Chiltern's, Hertfordshire & Buckinghamshire.

They always strive to make a real difference to people’s lives, whether that is to provide a tailor-made package to meet the needs of the clients who may be recovering from a hospital stay or to full-time live-in care, or just a bit of help and support around the home enabling them to Independently live in their own homes for longer and safer.

Staff truly believe that by offering a minimum of one-twentyfour hour visits, they are able to focus on the individual, improving the quality of their lives and the lives of their family members who care for them.

Family members are often forgotten and also need help and support to ensure they can continue to help and support their loved ones.

All of Right at Home's wonderful caregivers and specifically recruited and have in-depth training in the skills required to make a difference to the lives of clients, alongside a commitment to a friendly, safe, caring and compassionate service, (Always striving to go that Extra Mile).

They support people with a huge range of different things from a weekly shopping trip through to full-time live-in care.

They wholeheartedly believe that by providing a tailored service that is outcome-focused will enable a person to have a better quality of life and feeling that they can still retain control over the decisions and choices they make in their life.

Care Provided by Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38
  • Weekly Live-in Care Fees: from £1500

The exact pricing can be confirmed based on the care & support needs identified following the remote initial consultation and the free home assessment visit. The pricing structure will be communicated in a transparent manner right from the beginning, and our lovely clients and their families are closely involved in deciding the level of care & support they wish to receive.

These prices are only a guideline, please contact Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Hesam Resalaty (Managing Director)

Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) Reviews (73)

10

Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has a Review Score of 10 (9.971) out of 10, based on 17 reviews in the last 2 years.
Over all time Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has 73 reviews.

Overall Experience
  • 72
  • 1
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Date Published
  • 73
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  • 17
  • 56
Reviewer Connection to Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)
  • 27
  • 19
  • 11
  • 2
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Total of 73, showing 61-73
Review from M P (Client) published on 25 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer has been very kind and compassionate to me and my family.
I am so very happy with the service provided.
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Review from R C (Client) published on 25 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my carer to be excellent.
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Review from George M (Client) assisted by family/friend published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two carers are punctual, extremely caring, interested and respectful. They are always kind and cheerful and they are a credit to your company.
Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind words, we are so very pleased that your experience with us has been positive. Best Wishes, from the Right at Home Team

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Review from K S (Client) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are very caring and helpful.
Nothing is ever too much trouble. I look forward to seeing them and it means so much to me to have lovely, caring ladies.
Reply from Tracey Murtagh, Managing Director at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for taking the time to leave a lovely review about our services and lovely caregivers of whom enjoy their visits with you. I will most certainly share your kind words with the ladies. Kind Regards Tracey

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Review from Claire K (Daughter of Client) published on 23 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were delighted and so grateful for the excellent standard of care provided by Right at Home for my Dad. Our two carers were extremely kind and professional and were always punctual and cheerful. I could not have had my Dad to stay without this fantastic help. It meant so much to him and to us to
be able to spend quality time together. Many thanks to Right at Home for making this happen.
Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you so much for your kind email, nothing is ever too much for us and we will do what we can to bring happiness and joy to our clients and their families, I will certainly pass your feedback to our lovely caregivers.

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Review from Graham C (Son of Client) published on 20 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second time that I have used this service because it is a professionally run.
The carer looking after my mother was very helpful and empathetic.
Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Many thanks for your valued feedback, we were very honoured that you chose Right at Home to provide your mum with a service for a second time.
I will indeed pass your feedback to our care team.
Best wishes.
Tracey Murtagh

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Review from Eileen A (Client) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the firm very helpful and considerate, a pleasure to know them. Privacy respected in every way.
Reply from Tracey Murtagh at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for your kind review which I will certainly pass onto your caregiver and the care team.
Best wishes
Tracey Murtagh

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Review from Carolle H (Daughter of Client) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Right at Home on the internet and left a message and was pleasantly surprised to be contacted the next morning (a Saturday) with confirmation that they could help.

A manager visited my mother in the nursing home to assess her condition and needs. The assessment was sympathetic but thorough.
Arrangements were put in place for 24-hour care to start with. The proposed arrangements were flexible, so as Mum's needs diminished, then so would the amount of care provided and the length of time that they would last. Mum found the carer kind and thoughtful. Unfortunately, Mum's condition deteriorated and the carer stepped into the breach with constant overnight care. The Manager and her team remained calm, sympathetic and professional. They coped with extensive demands and minimal requirements with the same kindliness and patience. On the organisational side, the Manager was extremely careful and thorough with advice and suggestions that went way beyond her brief.
Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Dear Ms H, Thank you so much for your kind review, we are very pleased that your mum made a remarkable recovery and is living a happy and independent life.
We feel very honoured that your mum chose Right at Home Hemel Hempstead to be her main care provider. Wishing you and your mum the very best for the future.
Tracey and the rest of the Right at Home Care Team.

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Review from Carly F (Granddaughter of Client) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic company! Staff and management work to a very a high standard and with respect and dignity at the heart of what they do. I am very pleased with the service we have received as a family and have seen a very big change in my grandmother since receiving care here. She has become so happy and content
with her life we wouldn’t wish any more for her. Keep up the good work and continue to change lives the way you do.
Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

We would very much like to thank you for the time taken to leave us a very kind review, we are very pleased that we have made a true difference to your grandmother's life in which we will continue to do so.
With kind blessings!

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Review from Janice B (Relative of Client) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased with the prompt response to my initial enquiry and the thoroughness in which Right at Home Hemel Hempstead assessed my care needs. The staff were at all times caring efficient and scrupulous. Top class service. Very pleased with the care I received.
Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you for taking the time to leave your kind review, your feedback is very important to us to help us improve our services, I will most certainly share your kind review with the Right at Home team.

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Review from Irene K (Relative of Client) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the staff and care they have been giving my mother. She's so much happier, staff are very friendly and I found the care she is now getting is of a very high standard. Very happy with them indeed.
Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you very much for taking the time to leave us a kind reply. Your feedback is extremely important to us. We are very pleased to hear that your mother is very happy and receiving a great service. I will certainly share your feedback with the rest of the care team.

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Review from Shirley S (Client) assisted by family/friend published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency helped us at very short notice and over the Christmas period when finding care very difficult. Very professional, caring and first class in every way. I am helped with personal care, meal preparation and getting into bed for the night.
Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

Thank you Shirley for your kind honest feedback. We are honoured that you chose Right at Home Hemel Hempstead to support you and your family at a most difficult time and very pleased to hear that we have made a real difference, I will of course share your feedback with our care team.
Best Wishes Tracey

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Review from Samantha W (Daughter of Client) published on 18 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home came to our rescue when moving my parents from their home of 44 years to be nearer family. I had been let down by other services and had an enormous amount to do when I found Right at Home.
To say they came to our rescue is an understatement. A calm and reassuring and helpful voice at
the end of the telephone provided me with some much-needed support. At pretty short notice, just before Christmas, Right at Home were able to provide us with evening meal/bedtime care for my mother who has MS and is wheelchair bound due to a stroke.
My mother is very happy with the care and support she is receiving and reassured to know that her care will continue right through the forthcoming bank holidays. Our carer prepares the evening meal which they eat together and my mother enjoys the new conversation. We are all very happy with the service Right at Home continues to provide.
Reply from Tracey Shehan at Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire)

What an amazing review, thank you so much! It's great to see you have had such a wonderful experience with us. It was, as it always is, an absolute pleasure supporting you and your mum during a very stressful period and we are so happy to have made a real difference which has improved everyone’s wellbeing with our services.
That what it’s all about, making that difference every day, not only to our lovely clients but to their loved ones too!
We look forward to spending more time with your lovely mum who just fills us up with so much joy and inspiration!

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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is calculated as follows: ( (99 Excellents x 5) + (3 Goods x 4) ) ÷ 102 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

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Meet the Team (4)

Hesam

Hesam Resalaty

Job Title: Managing Director Joined: 2024

Hello, and thanks for reading my profile.
I am the proud Owner/Director of Right at Home Hemel Hempstead, an award-winning quality Homecare provider, loved by people who we are honoured to serve.


After completing my postgraduate degree in 2006, I began my career as an offshore structural engineer working for multinational oil & gas corporations. While proud of my engineering journey, I longed for something more meaningful - something that would satisfy my heart and soul, too.


Walking alongside my parents as they grew older, and supporting my father through hospital care, gave me a personal understanding of the value of quality care and deepened my resolve to pursue this path.


Ultimately, Right at Home’s core values of “Trust”, “Quality”, “Compassion”, and “Respect” truly resonated with me and convinced me to take the leap and join this highly praised, award-winning franchise group in late 2024.


My team and I take immense pride in improving the quality of life for our clients and their families by helping our clients maintain their independence and enjoy a fulfilled life, tailored to their needs, in the comfort of their own homes.


We are honoured to have been awarded, for the fourth time, the "Top 20 Home Care Providers East of England 2025". This recognition, from the independent review site homecare.co.uk, highlights the verified experiences of our clients and their families.
We are also delighted to receive the "WorkBuzz 5 Star Employer Award 2025" for the fourth time, for our positive team culture and commitment to creating a supportive workplace.


I feel genuinely blessed and privileged to work in the care industry, supporting a growing number of elderly and vulnerable adults, and having a positive impact on our local community.


If you have any questions about homecare and support for your loved one and would like to have a friendly chat, please feel free to get in touch with me or any member of our lovely office team.


Thank you,
Hesam Resalaty

Cheryl

Cheryl Johnson

Job Title: Registered Manager Joined: 2024

I joined Right at Home Hemel Hempstead in 2024 and now serve as the Registered Manager, leading and supporting our dedicated team of Carers. My priority is to ensure every Carer has the guidance, training, and resources needed to deliver compassionate, high-quality care that upholds dignity and respect for every client.


My journey in health and social care began at 18, when I discovered my passion for making a difference as a Carer. Since then, I’ve progressed through various roles, including Senior Carer, Deputy Manager, and Trainer, supporting Carers in achieving their Level 2 and 3 qualifications. Each step has deepened my commitment to person-centred care and to empowering others within the profession.


One of my proudest milestones has been my promotion to Registered Manager, which enables me to shape care delivery in a way that is truly personalised to each client, while mentoring and developing our care team. What I value most is seeing the positive impact we make daily in the lives of our clients and their families.


Looking ahead, my goal is to continue growing our team and client base so that more people can enjoy living independently at home, supported by outstanding care.

Nichola

Nichola Smith

Job Title: Deputy Care Manager Joined: 2024

My name is Nikki, and I’m the Deputy Care Manager at Right at Home Hemel Hempstead.


After many years in the corporate financial sector, I chose to pursue a more meaningful career in healthcare, inspired by the COVID-19 pandemic and caring for my mother-in-law until her passing in 2023.


My journey began by volunteering with St John Ambulance, training as a first aider and supporting community and national events, including the London Marathon. I later joined Right at Home as a Carer, where I discovered genuine fulfilment in supporting clients and families.


Keen to take on greater responsibility, I became Care Coordinator, focusing on planning and communication to ensure consistent high-quality care and uphold our people-centred values.


Now, as Deputy Care Manager, I’m proud to guide our dedicated team, providing the resources and encouragement they need to deliver compassionate, personalised care that respects each client’s dignity and independence.

Dan

Dan Lee

Job Title: Care Coordinator Joined: 2025

I am Dan, the Care Coordinator at Right at Home Hemel Hempstead.


I have worked in health and social care for over 13 years, with the majority of my experience in home care and community support.
I am passionate about helping people remain in their own homes, surrounded by their chosen communities, while receiving the support they need to live safely and independently.


I started my journey as a care worker and support worker, before progressing into leadership positions where I developed valuable skills in coordination, mentoring, and maintaining high standards of care.


As the Care Coordinator, I am committed to delivering excellent planning and organisation, serving as a key point of communication, and ensuring that both our clients and care professionals feel supported at every stage.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) to verify any information. View our terms and conditions. Right at Home (Hemel Hempstead, Hertfordshire, Buckinghamshire) has an Enhanced Service - more info.