We can't thank Guardian Angels enough for their flexibility, commitment and absolute professionalismWendy R(Daughter of Client/Service User)
Friendly and super efficient carers and admin staff - always supportive of Dad and myselfC T(Daughter of Client/Service User)
I know my mother fully appreciates them all and so do I.Michelle S(Daughter of Client/Service User)
We can't thank Guardian Angels enough for their flexibility, commitment and absolute professionalismWendy R(Daughter of Client/Service User)
Friendly and super efficient carers and admin staff - always supportive of Dad and myselfC T(Daughter of Client/Service User)
I know my mother fully appreciates them all and so do I.Michelle S(Daughter of Client/Service User)
Guardian Angel Carers is a home care company that provides compassionate, professional care and helps clients retain clients' independence, dignity and individuality in their own homes.
Offering homecare services that range from hourly to live-in care, the home care gives tailored, professional, responsive and flexible care.
Highly trained care professionals give clients and their families peace of mind.
Care Provided by Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£28.50 - £40.50
Weekly Live-in Care
£1,686 - £1,953
Guardian Angel Carers Windsor begins each new enquiry with a telephone consultation to understand the individual’s needs and circumstances. This is followed by an in-person assessment, which typically lasts between one to two hours depending on the complexity of the care required.
Consultations may include one or two family members or representatives to help ensure a full understanding of the person’s situation and preferences.
The price(s) shown are provided by the agency. Contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede for full pricing details and T&Cs.
Contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to get a personalised quote:
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has a Review Score of 9.9 (9.853) out of 10, based on 38 reviews in the last 2 years. Over all time Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has 84 reviews.
Reviewer Connection to Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
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Showing 84 reviews matching selected criteria
Review from Elaine M (Daughter of Client) published on 12 July 2024 Submitted via Website•
Overall Experience
Right from the outset when Mum first realised she needed some extra help the whole team from Guardian Angels were amazing and nothing was too much trouble. The ladies who came in were always punctual, kind and very conscientious. The office team were incredible especially when sorting out extra...
Right from the outset when Mum first realised she needed some extra help the whole team from Guardian Angels were amazing and nothing was too much trouble. The ladies who came in were always punctual, kind and very conscientious. The office team were incredible especially when sorting out extra care when Mum came out of hospital and needed just 'that bit extra'. Nothing is too much trouble for any member of the team. Mum and I wouldn't hesitate to recommend this company for first-class care.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review of our services and taking the time to do so it means a lot to us. We are so glad we can help and enjoy our visits as much as Mum does
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Review from Sue W (Daughter of Client) published on 21 June 2024 Submitted via Website•
Overall Experience
All the carers that visited Dad were always kind and friendly. They all took time to talk with Dad and added notes on the portal to keep us updated after each call. Sadly Dad passed away so we only had the careers for 8 weeks but they were always caring and did whatever was required of them on each...
All the carers that visited Dad were always kind and friendly. They all took time to talk with Dad and added notes on the portal to keep us updated after each call. Sadly Dad passed away so we only had the careers for 8 weeks but they were always caring and did whatever was required of them on each visit. On the day Dad passed away, they spent time with us at such a difficult time. It always felt that nothing was too much. Thank you for all you did for Dad.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review of our home car service. It was a pleasure to get to know Dad in the short time we saw him, thank you.
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Review from Clare R (Daughter of Client) published on 10 June 2024 Submitted via Website•
Overall Experience
Guardian Angel Care supported my mother over the last 12 months. The entire team at Guardian Angel Care (from my initial contact, the office team and the carers) were exceptional. My mum was initially reticent to have "care" but really came to see the value it brought her, and us (her family) in...
Guardian Angel Care supported my mother over the last 12 months. The entire team at Guardian Angel Care (from my initial contact, the office team and the carers) were exceptional. My mum was initially reticent to have "care" but really came to see the value it brought her, and us (her family) in allowing her to remain in her own home, with her beloved dog. This was my mum's biggest wish. It also allowed her family to spend quality time with her (not running around doing jobs)! She came to really value the care, attention and social interaction with the carers. She had her regular favourites, of course, but they were all outstanding.
I would not hesitate to recommend Guardian Angel Care to anyone thinking of using their services.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you so much for your review of our service. It was an absolute pleasure to support your mum, she holds a very special place in the Guardian Angels Family as do you and your family.
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Review from S B (Client / Service User) published on 23 May 2024 Submitted via Website•
Overall Experience
All the carers were very pleasant and very helpful. They got me through the first month of my recovery from my accident with kindness and cheerfulness. It was most helpful to have a schedule of visits, and everyone came on time. Should I need help again I would not hesitate to contact Guardian...
All the carers were very pleasant and very helpful. They got me through the first month of my recovery from my accident with kindness and cheerfulness. It was most helpful to have a schedule of visits, and everyone came on time. Should I need help again I would not hesitate to contact Guardian Angels.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review of our home care service. We are so pleased we could help and that you are feeling better and have your independence back!
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Review from Karen W (Daughter of Client) published on 21 May 2024 Submitted via Website•
Overall Experience
We moved care for my parents to Guardian Angels from another company. There was a huge difference in the quality of staff, their training and sensitivity to my parents needs. As things have moved on we have gone from day time visits to live in care. We are very happy with our GA carer, they allow...
We moved care for my parents to Guardian Angels from another company. There was a huge difference in the quality of staff, their training and sensitivity to my parents needs. As things have moved on we have gone from day time visits to live in care. We are very happy with our GA carer, they allow my parents independence but keep them safe and happy. The team in the office are always on call if I need to discuss anything with them.
I would thoroughly recommend them.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review of our live-in care services. We are so pleased that your parents are happy with your CareAngel I know she is very fond of your parents also.
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Review from Lindley K (Daughter of Client) published on 21 May 2024 Submitted via Website•
Overall Experience
My mother's health deteriorated after a chest infection in March and she was spending most of the day on or in her bed. I was visiting 3 times a day. Guardian Angels stepped in at short notice to provide the care needed. Her schedule has settled down and she generally has the same members of the...
My mother's health deteriorated after a chest infection in March and she was spending most of the day on or in her bed. I was visiting 3 times a day. Guardian Angels stepped in at short notice to provide the care needed. Her schedule has settled down and she generally has the same members of the team at roughly the same time each day, providing continuity. Being able to see their notes after every visit means I can keep an eye on things.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review of our home care service. We are pleased you find reassurance in the notes and this provides you with peace of mind.
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Review from S C (Son of Client) published on 21 May 2024 Submitted via Website•
Overall Experience
My real concerns are twofold, to be honest:- 1- several times in weeks gone by, my father has recently had many different carers and this week for instance on the schedule there are 5 different named carers.
2- we originally asked for a slot 09:00 -09:45 but the carers are turning up much much...
My real concerns are twofold, to be honest:- 1- several times in weeks gone by, my father has recently had many different carers and this week for instance on the schedule there are 5 different named carers. 2- we originally asked for a slot 09:00 -09:45 but the carers are turning up much much later at the weekends, usually it is gone 10:15 before anyone shows up and on the schedule this week on Sunday it is showing as an 11:00 start and there is one start at 08:30 which is if no use to Dad at all.
I have emailed complaining but as yet not had a response/reply.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your honest review of our service - it is important to us that we hear when things can be improved. We hope to be able to work with you to rectify your valid concerns and improve your experience with us in the future.
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Review from B C (Son of Client) published on 17 May 2024 Submitted via Website•
Overall Experience
We are very happy with the care provided to my mother. All our carers are friendly, attentive, and very chatty, which is a tonic for somebody who doesn't leave the house! I would recommend Guardian Angels.
We are very happy with the care provided to my mother. All our carers are friendly, attentive, and very chatty, which is a tonic for somebody who doesn't leave the house! I would recommend Guardian Angels.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review of our home care service. It is a privilege to provide you with support at this time.
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Review from Thomas S (Client / Service User) published on 12 January 2024 Submitted via Website•
Overall Experience
As I have just started using your service, I feel it is too soon to comment. A little more time would be better, once I have become adjusted to the service and any changes I may make. Initially, I am most impressed at how friendly and charming your staff are.
As I have just started using your service, I feel it is too soon to comment. A little more time would be better, once I have become adjusted to the service and any changes I may make. Initially, I am most impressed at how friendly and charming your staff are.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review Thomas, we have enjoyed getting to know you and providing you with the support you need.
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Review from Timothy M (Client / Service User) published on 4 December 2023 Submitted via Website•
Overall Experience
Guardian Angels provided post-operative care and I could not have made the recovery I have without them.
Given the uncertain nature of their job, they were remarkably prompt with their appointments and the carers themselves could not have been more helpful - and all the time kept and demonstrated...
Guardian Angels provided post-operative care and I could not have made the recovery I have without them. Given the uncertain nature of their job, they were remarkably prompt with their appointments and the carers themselves could not have been more helpful - and all the time kept and demonstrated the vital ingredient of 'a sense of humour' - particularly when it came to trying to put on and taking off pressure stockings!
Highly recommended - should I fall ill or need help again I would not hesitate to contact them.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
We are so pleased you have made a speedy recovery and hope you remain in good health! Thank you for using our service.
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Review from L W (Daughter of Client) published on 10 May 2023 Submitted via Website•
Overall Experience
Great service from the initial meeting to setting up liaison, carer and payment. Dad is now able to have an all-over wash with assistance and rest breaks and to have a chat whilst the carer prepares his dinner.
Great service from the initial meeting to setting up liaison, carer and payment. Dad is now able to have an all-over wash with assistance and rest breaks and to have a chat whilst the carer prepares his dinner.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review. We are so pleased you were happy with our service.
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Review from Sarah S (Daughter of Client) published on 19 April 2023 Submitted via Website•
Overall Experience
Mum needed carers urgently and Guardian Angel Carers - Spelthorne were able to start within two days and it was a huge weight off my mind knowing Mum had help three times a day. I have met some of the carers and they are wonderful and very friendly. The ladies in the office are super friendly and...
Mum needed carers urgently and Guardian Angel Carers - Spelthorne were able to start within two days and it was a huge weight off my mind knowing Mum had help three times a day. I have met some of the carers and they are wonderful and very friendly. The ladies in the office are super friendly and helpful as well. I would highly recommend.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review. We are so pleased we could help and have met your expectations.
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Review from Jackie D (Daughter of Client) published on 12 April 2023 Submitted via Website•
Overall Experience
All of the Guardian Angels have been wonderful. From the first call, to my mother's assessment and the carers chosen to look after her; they have been so helpful and accommodating. The carers have enabled my mum to start enjoying life after a long illness and I couldn't be more grateful.
All of the Guardian Angels have been wonderful. From the first call, to my mother's assessment and the carers chosen to look after her; they have been so helpful and accommodating. The carers have enabled my mum to start enjoying life after a long illness and I couldn't be more grateful.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review! We love visiting Mum and are so pleased she is feeling better and enjoying life!
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Review from G S (Daughter of Client) published on 28 March 2023 Submitted via Website•
Overall Experience
My mum's carers look after her well and bring a burst of energy and warmth into an otherwise lonely house. Her main carer is well matched and encourages her to eat and to be more active. She is always positive.
My mum's carers look after her well and bring a burst of energy and warmth into an otherwise lonely house. Her main carer is well matched and encourages her to eat and to be more active. She is always positive.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
I know the carers are as fond of Mum as she is of them and equally look forward to visiting.
Thank you for your review.
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Review from adam b (Son of Client) published on 7 March 2023 Submitted via Website•
Overall Experience
Sorry, I haven’t got time to write a review that reflects exactly how pleased my father is with his carers. Though early days, just one month in, he has struck up a very good relationship with every one of his carers and feels totally at ease and natural when there with him.
Many thanks to the...
Sorry, I haven’t got time to write a review that reflects exactly how pleased my father is with his carers. Though early days, just one month in, he has struck up a very good relationship with every one of his carers and feels totally at ease and natural when there with him.
Many thanks to the whole team this is now a big weight off my mind.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review. It is great to know Dad is happy and so are you as a family.
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Review from C T (Daughter of Client) published on 26 January 2023 Submitted via Website•
Overall Experience
Friendly and super efficient carers and admin staff - always supportive of Dad and myself - thoroughly decent and skilled carers - the office ladies are always a phone call away for helpful advice and support.
Friendly and super efficient carers and admin staff - always supportive of Dad and myself - thoroughly decent and skilled carers - the office ladies are always a phone call away for helpful advice and support.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review - we really appreciate it! It's a pleasure to look after Dad and we look forward to continuing our service.
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Review from Michelle S (Daughter of Client) published on 19 January 2023 Submitted via Website•
Overall Experience
My 93-year-old mother has received care from Guardian Angels Carers - Spelthorne now for a couple of years. However, recently my mother has had some healthcare issues and guardian angels could not have been more helpful from the office staff to the carers who have been outstanding. I know my mother...
My 93-year-old mother has received care from Guardian Angels Carers - Spelthorne now for a couple of years. However, recently my mother has had some healthcare issues and guardian angels could not have been more helpful from the office staff to the carers who have been outstanding. I know my mother fully appreciates them all and so do I. We look forward to continuing with their care once my mother is recovered.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you so much for your review. We too look forward to seeing Mum home shortly.
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Review from Janice W (Daughter of Client) published on 12 October 2022 Submitted via Website•
Overall Experience
Guardian Angel Carers have cared for my dad for the past 9 months. I have been extremely happy with the loving care given towards my Dad. The carers have become like family. I would highly recommend Guardian Angels to anyone looking for care.
Guardian Angel Carers have cared for my dad for the past 9 months. I have been extremely happy with the loving care given towards my Dad. The carers have become like family. I would highly recommend Guardian Angels to anyone looking for care.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review. It has been a pleasure to care for your dad.
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Review from Justin C (Son of Client) published on 1 August 2022 Submitted via Website•
Overall Experience
I have been using Guardian Angel Carers for my father for at least 18 months now.
Overall, the standard of care has been excellent and now that Dad recognises the ladies/gents that come in, he is no longer confused about who these strangers are in his house. Coupled with the Covid situation,...
I have been using Guardian Angel Carers for my father for at least 18 months now. Overall, the standard of care has been excellent and now that Dad recognises the ladies/gents that come in, he is no longer confused about who these strangers are in his house. Coupled with the Covid situation, Guardian Carers have taken every precaution to keep Dad safe and well, plus prompting me to get him his jabs.
He looks forward to his early morning chats with the carers over a cuppa and breakfast.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review. We have enjoyed the past 18 months and look forward to many more.
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Review from C J (Niece of Client) published on 15 July 2022 Submitted via Website•
Overall Experience
Not consistent with supply of carers, no communication from the office of carers running late or a change of staff. A mixture of skills and attitudes, some exceed the expectations others sadly don’t meet expectations. Office attitude is sometimes not professional leaving a take it or leave it...
Not consistent with supply of carers, no communication from the office of carers running late or a change of staff. A mixture of skills and attitudes, some exceed the expectations others sadly don’t meet expectations. Office attitude is sometimes not professional leaving a take it or leave it attitude.
↩Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review. We are sorry you feel we weren't able to meet your expectations in some areas. It has been a pleasure to provide care for your loved one. We take your feedback seriously and will look to make improvements for the future.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 May 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede.
There are no accreditations posted yet for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede.
Meet the Team (2)
Louise CobbanJob Title Business OwnerJoined 2018
Louise’s Story
Louise began her career in care in 2013, bringing with her a strong foundation in customer service from her earlier roles in retail....
Louise’s Story
Louise began her career in care in 2013, bringing with her a strong foundation in customer service from her earlier roles in retail. Over the years, she has progressed through a variety of positions—including Carer, Care Supervisor, Care Coordinator, and Complex Care lead—building both hands-on experience and a deep understanding of the care sector.
Now a multi-branch Registered Manager and business owner, Louise is passionate about delivering care that is not only high-quality and person-centred, but also responsive to the evolving needs of her community. Her work has been recognised at both local and regional levels, including:
Franchise of the Year 2022 – Spelthorne Business Awards
Support Award 2023 – Clinical Research Network (Kent, Surrey and Sussex)
Finalist, Homecare Provider of the Year – Surrey Care Association
Louise is known for her innovative thinking, and she actively contributes to research and service development across the home care sector. Her leadership is rooted in strong values—compassion, reliability, friendliness, professionalism, quality, and innovation—and a personal drive to lead an outstanding service that truly makes a difference.
Liz EllisJob Title Registered ManagerJoined 2020
Liz’s Story
Liz has worked in the care industry since early 2013, following a background in retail and customer service. Those early roles helped...
Liz’s Story
Liz has worked in the care industry since early 2013, following a background in retail and customer service. Those early roles helped develop strong interpersonal and communication skills, which have served as a solid foundation throughout her career in care.
Since then, Liz has gained extensive experience across various roles, including Carer, Care Supervisor, Care Coordinator, and in Complex Care. Her journey through these roles has shaped her deep understanding of care delivery and her commitment to continuous improvement.
Today, Liz is the Registered Manager for two Guardian Angel Carers branches, where she leads with passion, professionalism, and a clear focus on quality. She is dedicated to developing outstanding care services that are responsive to the needs of individuals in the community, and she takes pride in mentoring her team to deliver compassionate, person-centred care every day.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to verify any information. View our terms and conditions. Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has an Enhanced Service -what an Enhanced Service includes.
