Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

3 Thurlestone Parade, High Street, Shepperton TW17 9AR
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9.8 62 Reviews
  • Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede, Shepperton
Guardian Angel Carers is a home care company that provides compassionate, professional care and helps clients retain clients' independence, dignity and individuality in their own homes.

Offering homecare services that range from hourly to live-in care, the home care gives tailored, professional, responsive and flexible care.

Highly trained care professionals give clients and their families peace of mind.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.50 – £41.50
  • Weekly Live-in Care Fees: £1547 – £1686.30

Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

These prices are only a guideline, please contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Louise Cobban (Director)

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede Reviews (62)

9.8

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has a Review Score of 9.8 (9.789) out of 10, based on 28 reviews in the last 2 years.
Over all time Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has 62 reviews.

Overall Experience
  • 53
  • 7
  • 2
  • 0
  • 0
Date Published
  • 62
  • 8
  • 16
  • 28
  • 34
Reviewer Connection to Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
  • 30
  • 14
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Grace H (Daughter of Client) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guardian Angels started looking after my parents on April 22nd 2019. They are a lovely team, very proactive and helpful, kind and caring (so different than the last carers we used). Always ready to discuss and listen to concerns and suggestions and this works both ways. Extremely happy with the service
provided by them.
Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your kind words and review. We are so glad you are happy with our service. We look forward to working alongside you in the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ivan J (Husband of Client) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently taken these carers on and we are very pleased so far, especially with their kind outlook on my wife and the way she is treated.
Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, we are so grateful for your feedback. We look forward to continuing to support your wife.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is calculated as follows: ( (138 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 166 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

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Meet the Team (2)

Louise

Louise Cobban

Job Title: Business Owner Joined: 2018

As a child, I was fortunate enough to grow up with my grandparents having an active role in my childhood. I have fond memories of my grandmother collecting me from school, and many a summer's days with my grandfather helping him with the gardening and in his workshop. Having reached their 90th milestones I can see how it is now my role to give back to them all the love, care and support they gave to me all those years ago.


I admire our elderly community for their bravery and commitment, and strongly believe it is my duty to support them in their time of need; for we wouldn’t be where we are today without them. I, like many others, didn’t leave school with my career path set out in the care industry, but looking back I can’t believe I had never considered it. I feel very lucky to be able to combine a career with my passion for spending time with people and improving their quality of life.


This is echoed in the ethos of Guardian Angel Carers, which is why I wouldn’t have chosen any other company. Our unique, personal and exemplary service is exactly what our loved ones deserve. And together with friends, family and other healthcare professionals, it is our goal to support those in need of a helping hand to live independently at home.

Liz

Liz Ellis

Job Title: Care Quality Manager Joined: 2020

I have worked in the care industry in various job roles since early 2013. Prior to this I worked in retail; mainly in customer service which gave me a strong skill set to carry forward into the world of care. Nine years later, I am still in the industry and I have worked as a Carer, Care Supervisor, Care Co-ordinator and have gained knowledge and experience in Complex Care.
I like care because of the development and growth that can be achieved; there are always new things to learn. I am currently on my two-year pathway to becoming Registered Manager which will give me valuable experience, knowledge and understanding of the care needs in my community.

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