Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

3 Thurlestone Parade, High Street, Shepperton TW17 9AR
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9.8 62 Reviews
  • Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede, Shepperton
Guardian Angel Carers is a home care company that provides compassionate, professional care and helps clients retain clients' independence, dignity and individuality in their own homes.

Offering homecare services that range from hourly to live-in care, the home care gives tailored, professional, responsive and flexible care.

Highly trained care professionals give clients and their families peace of mind.
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Care Provided by Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.50 – £41.50
  • Weekly Live-in Care Fees: £1686.30 – £1953

Guardian Angel Carers Windsor begins each new enquiry with a telephone consultation to understand the individual’s needs and circumstances. This is followed by an in-person assessment, which typically lasts between one to two hours depending on the complexity of the care required.


Consultations may include one or two family members or representatives to help ensure a full understanding of the person’s situation and preferences.

These prices are only a guideline, please contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Miss Elizabeth Ellis and Ms Louise Cobban (Registered Manager/ Business Owner )

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede Reviews (62)

9.8

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has a Review Score of 9.8 (9.789) out of 10, based on 28 reviews in the last 2 years.
Over all time Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has 62 reviews.

Overall Experience
  • 53
  • 7
  • 2
  • 0
  • 0
Date Published
  • 62
  • 6
  • 14
  • 28
  • 34
Reviewer Connection to Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
  • 30
  • 14
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Grace H (Daughter of Client) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guardian Angels started looking after my parents on April 22nd 2019. They are a lovely team, very proactive and helpful, kind and caring (so different than the last carers we used). Always ready to discuss and listen to concerns and suggestions and this works both ways. Extremely happy with the service
provided by them.
Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your kind words and review. We are so glad you are happy with our service. We look forward to working alongside you in the future.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ivan J (Husband of Client) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently taken these carers on and we are very pleased so far, especially with their kind outlook on my wife and the way she is treated.
Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
Thank you for your review, we are so grateful for your feedback. We look forward to continuing to support your wife.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is calculated as follows: ( (138 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 166 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Louise

Louise Cobban

Job Title: Business Owner Joined: 2018

Louise’s Story


Louise began her career in care in 2013, bringing with her a strong foundation in customer service from her earlier roles in retail. Over the years, she has progressed through a variety of positions—including Carer, Care Supervisor, Care Coordinator, and Complex Care lead—building both hands-on experience and a deep understanding of the care sector.


Now a multi-branch Registered Manager and business owner, Louise is passionate about delivering care that is not only high-quality and person-centred, but also responsive to the evolving needs of her community. Her work has been recognised at both local and regional levels, including:


Franchise of the Year 2022 – Spelthorne Business Awards


Support Award 2023 – Clinical Research Network (Kent, Surrey and Sussex)


Finalist, Homecare Provider of the Year – Surrey Care Association


Louise is known for her innovative thinking, and she actively contributes to research and service development across the home care sector. Her leadership is rooted in strong values—compassion, reliability, friendliness, professionalism, quality, and innovation—and a personal drive to lead an outstanding service that truly makes a difference.

Liz

Liz Ellis

Job Title: Registered Manager Joined: 2020

Liz’s Story


Liz has worked in the care industry since early 2013, following a background in retail and customer service. Those early roles helped develop strong interpersonal and communication skills, which have served as a solid foundation throughout her career in care.


Since then, Liz has gained extensive experience across various roles, including Carer, Care Supervisor, Care Coordinator, and in Complex Care. Her journey through these roles has shaped her deep understanding of care delivery and her commitment to continuous improvement.


Today, Liz is the Registered Manager for two Guardian Angel Carers branches, where she leads with passion, professionalism, and a clear focus on quality. She is dedicated to developing outstanding care services that are responsive to the needs of individuals in the community, and she takes pride in mentoring her team to deliver compassionate, person-centred care every day.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to verify any information. View our terms and conditions. Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has an Enhanced Service - more info.