Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

3 Thurlestone Parade, High Street, Shepperton TW17 9AR
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9.8 68 Reviews
  • Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede, Shepperton
Guardian Angel Carers is a home care company that provides compassionate, professional care and helps clients retain clients' independence, dignity and individuality in their own homes.

Offering homecare services that range from hourly to live-in care, the home care gives tailored, professional, responsive and flexible care.

Highly trained care professionals give clients and their families peace of mind.
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Care Provided by Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.50 – £40.50
  • Weekly Live-in Care Fees: £1686.30 – £1953

Guardian Angel Carers Windsor begins each new enquiry with a telephone consultation to understand the individual’s needs and circumstances. This is followed by an in-person assessment, which typically lasts between one to two hours depending on the complexity of the care required.


Consultations may include one or two family members or representatives to help ensure a full understanding of the person’s situation and preferences.

These prices are only a guideline, please contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to find out the exact price for your requirements.

Contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Miss Elizabeth Ellis and Ms Louise Cobban (Registered Manager/ Business Owner )

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede Reviews (68)

9.8

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has a Review Score of 9.8 (9.818) out of 10, based on 32 reviews in the last 2 years.
Over all time Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has 68 reviews.

Overall Experience
  • 59
  • 7
  • 2
  • 0
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Date Published
  • 68
  • 6
  • 14
  • 32
  • 36
Reviewer Connection to Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
  • 33
  • 16
  • 7
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 68, showing 61-68
Review from Penny S (Daughter of Client) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers will often go the extra mile for my parents who are in their 90's. During the isolation, they even offer to do things on their day off for them. As most of the family are many miles away, it's very reassuring during this isolation from my parents, to know that they are being looked after
and visited twice a day to check on their welfare. The carers are always willing and cheerfully carry out anything asked of them. True Angels.
Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and RunnymedeThank you for your review Penny, it is a pleasure to look after your parents.
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Review from Phil (Grandson of Client) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and very professional carers who provide a great service to my grandmother. They treat her as you expect from a care agency with dignity and kindness - Long may it continue.
Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and RunnymedeThank you for your review. It is a pleasure to support your Grandmother and we too look forward to this continuing.
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Review from Gillian (Daughter of Client) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy with the care they provide for my mother. When I first went to meet them their ethos was to treat their client's in the same way as they would treat their own family and they have truly lived up to this, they go the extra mile to keep her happy. One thing I really like is the time they
allow to interact and talk to mum putting her needs first.
They keep me informed of any needs she may have whether it is medication or food that she says she may like.
Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and RunnymedeThank you for your review, your mother is a wonderful lady who we all enjoy visiting.
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Review from Nigel H (Son of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased that we chose Guardian Angels to take care of my mother. The agency staff and owner have been kind, courteous, professional and most accommodating. We could not hope for better or friendlier service and care.
Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and RunnymedeWe are pleased you chose us too. We look forward to continuing to support your mother.
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Review from Nicola S (Daughter of Client) published on 12 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The director of Guardian Angels Spelthorne first came into our lives Christmas 2018.
Since then she has been an undeniable asset to our family. We have seen her build a team of excellent carers and her girls tend to have that something extra that I cannot put my finger on and as a result, mum is extremely
responsive to them. I do not think I have ever seen a carer not have a smile on their face and they always have a can do attitude. I think if I had to find the answer it is that they treat my mum as their nan and not just another 'client'.


The only reason I would not recommend them is that I am too frightened of how their popularity is growing and losing this fantastic company due to supply and demand.

Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and RunnymedeIt is a pleasure to spend time with you all as a family. We have throughly enjoyed supporting your mum and are excited to continue this support. Thank you for your wonderful words.
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Review from Jeff P (Father of Client) published on 12 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel very fortunate to have found Guardian Angel Carers - Spelthorne. The care and support provided was wonderful, and came when we needed it most.
Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and RunnymedeThank you for your lovely review. We are so pleased we were able to support you and your family.
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Review from Grace H (Daughter of Client) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guardian Angels started looking after my parents on April 22nd 2019. They are a lovely team, very proactive and helpful, kind and caring (so different than the last carers we used). Always ready to discuss and listen to concerns and suggestions and this works both ways. Extremely happy with the service
provided by them.
Reply from Louise Cobban at Guardian Angel Carers - Spelthorne, Elmbridge and RunnymedeThank you for your kind words and review. We are so glad you are happy with our service. We look forward to working alongside you in the future.
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Review from Ivan J (Husband of Client) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently taken these carers on and we are very pleased so far, especially with their kind outlook on my wife and the way she is treated.
Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and RunnymedeThank you for your review, we are so grateful for your feedback. We look forward to continuing to support your wife.
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  • Value for Money
Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is calculated as follows: ( (164 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 192 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Louise

Louise Cobban

Job Title: Business Owner Joined: 2018

Louise’s Story


Louise began her career in care in 2013, bringing with her a strong foundation in customer service from her earlier roles in retail. Over the years, she has progressed through a variety of positions—including Carer, Care Supervisor, Care Coordinator, and Complex Care lead—building both hands-on experience and a deep understanding of the care sector.


Now a multi-branch Registered Manager and business owner, Louise is passionate about delivering care that is not only high-quality and person-centred, but also responsive to the evolving needs of her community. Her work has been recognised at both local and regional levels, including:


Franchise of the Year 2022 – Spelthorne Business Awards


Support Award 2023 – Clinical Research Network (Kent, Surrey and Sussex)


Finalist, Homecare Provider of the Year – Surrey Care Association


Louise is known for her innovative thinking, and she actively contributes to research and service development across the home care sector. Her leadership is rooted in strong values—compassion, reliability, friendliness, professionalism, quality, and innovation—and a personal drive to lead an outstanding service that truly makes a difference.

Liz

Liz Ellis

Job Title: Registered Manager Joined: 2020

Liz’s Story


Liz has worked in the care industry since early 2013, following a background in retail and customer service. Those early roles helped develop strong interpersonal and communication skills, which have served as a solid foundation throughout her career in care.


Since then, Liz has gained extensive experience across various roles, including Carer, Care Supervisor, Care Coordinator, and in Complex Care. Her journey through these roles has shaped her deep understanding of care delivery and her commitment to continuous improvement.


Today, Liz is the Registered Manager for two Guardian Angel Carers branches, where she leads with passion, professionalism, and a clear focus on quality. She is dedicated to developing outstanding care services that are responsive to the needs of individuals in the community, and she takes pride in mentoring her team to deliver compassionate, person-centred care every day.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede to verify any information. View our terms and conditions. Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede has an Enhanced Service - more info.