Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

It is always a difficult time when an elderly parent requires more care than you can offer as a family. Fortunately, I had heard of Guardian Angels Carers - Spelthorne through a neighbour who was also seeking care for a relative. It was arranged that the business manager and care assessor would visit myself and my mother in her flat to discuss a care package. The whole process was dealt with in a very sympathetic and professional manner, immediately putting our minds at ease. The required paperwork was completed over a few days and my mother's care started soon afterwards. We have been using Guardian Angels for nearly six months now and cannot thank or praise them enough. I have met several of my mother's carers and found each of them to be most caring, genuine and professional. To put it simply, they are just lovely people who do a great job. I can also say the same for the office team who seem to go that extra mile whenever you need more advice or help. A big thank you to Guardian Angels Carers!

Guardian Angel Carers have been caring for my parents for nearly 2 years now. They provide domestic and shopping services as well as personal well-being care. The carers they provide have been willing and able to attend to the needs of my parents in a professional and cheerful manner. I have no hesitation in recommending them.

Since the start, my parents have received excellent help from Guardian Angels. Helpful, considerate and good-natured. Nothing is too much trouble. From medical assistance, buying groceries to cleaning areas of the house. I couldn't recommend their services enough.

I have been very impressed with the professional nature of the nurses that visited our house to attend to the needs of my wife, they were very helpful in the washing and showering of her including caring for her dignity at all times. The management staff were very supportive and helpful in terms of contractual matters. I shall be returning to the guardians for further help when my wife is out of hospital care.

Fantastic service, I wish I made contact with Guardian Angels years ago, such a help and comfort always happy to help with whatever needs my mum requires. Always on time and so easy to make contact with.

The people who came to me were very friendly and easy to talk to and very caring. In the early stages they came when I returned from hospital following an operation and helped with all aspects of daily life. They assisted with my physiotherapy and I looked forward to seeing the carer each day.

I can highly recommend their service and thank them for all they do.

Since we chose Guardian Angels they have been extremely supportive, respectful, and willing to adapt to the changing needs of not only my mother but her husband who has Alzheimer's. My mother has not had any unhelpful friendly staff and always treats her with dignity being 88. Highly recommend

Since we first called Guardian Angels Spelthorne they were happy to come out to register on a Sunday when it suited us. The registration process was thorough. We then started to use them within days. All staff has been friendly good timekeeping reliable and we have had punctual feedback where needed.

My 97-year-old Mother was independent and private. In the beginning, we thought there would be a problem however she was looked after by two ladies. She used to call them 'the grandchildren she never had'. One, on her mobile, looked up songs and they would then sing together. Also, where she wanted to go on holiday, they again would visit places. The other would go on her lunch break with food /treats she would never have dreamt of eating, she loved it. Six weeks before she passed away, a male carer joined, she flirted and fell in love with him, four days before she died he brought his guitar in and they sang and as she was so weak, he held the guitar for her and showed her how to play it, was lovely to see her so happy. She told me two days before she died 'I am totally happy and contented with my lot, I am/was so well looked after, I feel very special and loved by everyone'. The level of her care by 'The whole team' was outstanding and made her last five months bearable.

The carers are always very polite, friendly and upbeat, and know-how to get the best out of Mum in the mornings when she’s not at her best and struggling to get herself together due to her Alzheimer’s.

Guardian Angels have provided an efficient, caring and flexible care package for my mum who has advanced frontotemporal dementia. As a daughter who has my own health problems, living with and providing the majority of mum’s care, I needed reliable daily support with personal care for mum and breaks for me. I wasn’t looking for someone to swoop in and change everything as mum has had dementia for a long time, and we have a long-standing routine for her care. From the outset, Guardian Angels and the senior team, in particular, impressed me by listening to our needs and provided well organised, professional, flexible and most importantly incredibly kind care. Carer visits have been adapted, and the carer team have worked very hard not just to assist mum with her everyday life, but to support and re-assure me when difficulties have occurred, and these have been dealt with in a kind, considerate and dignified way. Guardian Angels have helped considerably in keeping mum at home over the last year.

The carers will often go the extra mile for my parents who are in their 90's. During the isolation, they even offer to do things on their day off for them. As most of the family are many miles away, it's very reassuring during this isolation from my parents, to know that they are being looked after and visited twice a day to check on their welfare. The carers are always willing and cheerfully carry out anything asked of them. True Angels.

Excellent and very professional carers who provide a great service to my grandmother. They treat her as you expect from a care agency with dignity and kindness - Long may it continue.

They keep me informed of any needs she may have whether it is medication or food that she says she may like.

I am so pleased that we chose Guardian Angels to take care of my mother. The agency staff and owner have been kind, courteous, professional and most accommodating. We could not hope for better or friendlier service and care.

Since then she has been an undeniable asset to our family. We have seen her build a team of excellent carers and her girls tend to have that something extra that I cannot put my finger on and as a result, mum is extremely responsive to them. I do not think I have ever seen a carer not have a smile on their face and they always have a can do attitude. I think if I had to find the answer it is that they treat my mum as their nan and not just another 'client'.

The only reason I would not recommend them is that I am too frightened of how their popularity is growing and losing this fantastic company due to supply and demand.

We feel very fortunate to have found Guardian Angel Carers - Spelthorne. The care and support provided was wonderful, and came when we needed it most.

Guardian Angels started looking after my parents on April 22nd 2019. They are a lovely team, very proactive and helpful, kind and caring (so different than the last carers we used). Always ready to discuss and listen to concerns and suggestions and this works both ways. Extremely happy with the service provided by them.

We have recently taken these carers on and we are very pleased so far, especially with their kind outlook on my wife and the way she is treated.