Herts at Home

But, overall, -and given that each care assistant has their own personality - I feel satisfied that my beloved sister is in good hands.

The carers are regular and efficient. The carers help me in the morning to get washed, or showered if I request that. They help me dress, change my pad, and prepare and serve my breakfast, lunch and tea. the carers help me in and out of bed. the carers are friendly, chatty and helpful. they treat me with respect and uphold my dignity. The management responded well to my changing needs and arranged for new equipment prior to my leaving respite care.

I have received care from the most friendly and respectful of carers. They are conscientious and from my point of view being visually impaired,they are thoughtful as to mayneeds without my having to ask for certain things. I look forward to their visits as they are cheerful and chatty while attending to my needs and they can quite often brighten up my day. They are confident and knowledgeable about my condition and I feel safe in their hands.. my medication is checked regularly and now that I have recovered enough from my helplessness from .near blindness when I depended on them completely for everything,to gradually regaining enough vision to be able to take responsibility for taking my own medication. They watch me and often prompt me with patience and understanding giving me confidence to continue.Both male and female Carers have been looking after me with the same expertise and respect that I had hoped for. I am extremely grateful to them all.

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This is a review for the Herts at Home team at Lea Springs in Harpenden, who provide bespoke care packages commissioned by the local authority social services.

I'm very impressed with the support my elderly father receives. They look after him well, assisting with medication, meal preparation and other aspects of personal care. The whole operation is managed professionally. The staff are kind and genuinely care about residents. It's also reassuring to know they're on hand 24/7 to help in an emergency.

Important note - Herts at Home only provides personal care. If you need assistance with household tasks, shopping, trips out, etc, then look for a local home help provider.

An excellent service at the extra care housing (not community service). The team are amazing - kind, considerate, anticipate needs, they go the extra mile to make sure residents are happy and settled and that this really is home. They offer choices, the staff are so respectful and put residents first. The care is the best I have ever seen. The team at the extra care housing are superb.

He has a good rapport with all of the carers who do their utmost to try keep him in a positive frame of mind. It is comforting and reassuring for myself and other family members to know, that Herts at home are supporting him on his dementia journey.

Very good service provided for my mum who has dementia. Staff are caring & happy and always have my mum's best interests. They take the strain off me! - always there to listen if I have any concerns. They attend 3 times a day to give her medication, make her lunch & then in the evening make her tea. Always inform me if they have any concerns. They give her lots of encouragement & always have a good chat - that makes her happy

From the complete shock of upset of finding myself temporarily incontinent, I have been treated with the utmost respect, care and encouragement to mobilise and remain positive. Supported by my 3 sisters, constant washing of soiled pyjamas and bedding had called a lot of stress initially, but with the assistance of all the care team, we now have organised this such that my sister no longer have to visit daily. At all times, our care coordinator (Neil) has been in constant of available contact to ensure my care quality is excellent!

My mum is very lucky to have the support on offer at Lea Springs. Everyone I have dealt with have been very kind and patient with her. I am not sure it is sufficient care as there are lots of restrictions on what they are permitted to do in terms of food prep, and they are understandably very restricted with their time. Mum is as happy as she can be, and they do all they are allowed to facilitate her assisted living.

All the carers are friendly, nice and caring people. I don't know how I would manage without the support and help I get from this service.

I read all the notes referring to my husband. Please ask carers to be honest when writing their notes.

My husband's disability has changed our lives completely. I would not choose to be in the position of being his 24/7 carer. I appreciate the carers who are sympathetic and show respect to me.

Everything runs like clockwork, carers call us if concerned / we need to do something like doctors etc.

Thanks to all of you for everything you do.

Without the care they provide we would not be able to keep my mum safe in her own home.

They really did go over and above what was expected of them for which we are truly grateful.

Experience with all carers very good, some exceptional. All friendly and competent.

This relates to Herts at Home for one of their flexi care schemes. Most the staff care about their clients shame some let the service down managers just worry about the money and don't really care if you need help at night time has a carer on site but can't really do much.

This is especially useful if my client develops a urine infection, or any other problem as it impacts his behaviour and responses therefore this professional relationship is appreciated.

The care team and their manager were amazing during the Xmas period whist my parent was very poorly. They went above and beyond keeping a closer eye on them monitoring regularly I truly believe that their dedication is the reason that we never lost the most precious person in our family and for that I will be forever grateful. The whole care team are brilliant they do a great job and the support the manager has given to me has kept me going. Thank you all so much.

Mum is very pleased with her care. They treat her really well and are helpful and friendly at all times.