Caring Folk Ltd

Kingswood House, Richardshaw Lane, Leeds LS28 6BN
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9.9 101 Reviews
  • Caring Folk Ltd, Leeds
Areas covered: LS12, LS13, LS16, LS18, LS28

At Caring Folk the Service User is at the heart of everything the Company does.

Service Users and their representatives are fully engaged throughout the setting up of the bespoke care package to make sure any needs and wishes are fully taken on board when developing an initial care plan.

Only by doing this is it possible to deliver truly person-centred care.

The extra work put in to find the right carer for the Service User is what sets Caring Folk apart in this respect, and sets the starting point for a long term beneficial partnership going forward.
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Care Provided by Caring Folk Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28

No additional charges made for travel etc

These prices are only a guideline, please contact Caring Folk Ltd to find out the exact price for your requirements.

Contact Caring Folk Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caring Folk Ltd to get a personalised quote.

Good to Know

Owner

  • Caring Folk Ltd
  • Privately Owned

Person in Charge

  • Kirsty Unila (Registered Manager)

Caring Folk Ltd Reviews (101)

9.9

Caring Folk Ltd has a Review Score of 9.9 (9.869) out of 10, based on 16 reviews in the last 2 years.
Over all time Caring Folk Ltd has 101 reviews.

Overall Experience
  • 90
  • 9
  • 2
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Date Published
  • 101
  • 4
  • 8
  • 16
  • 85
Reviewer Connection to Caring Folk Ltd
  • 43
  • 17
  • 15
  • 7
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  • 3
  • 2
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  • 1
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Total of 101, showing 61-80
Review from B D (Daughter of Client) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her dedicated team could not have done more for my mum and stepfather over the two years they provided home care.
Nothing was too much trouble and the manager would often pop by just to make sure that everything was going well. At the end of the two years, there were four care visits
a day.
If ever a carer was ill, the registered manager or her care team manager would step in to make sure there was no gap in the care schedule.
My mum was not the easiest client - she always saw reasons to criticize (even when there were not any) and the manager was so clever in dealing with her and earned enormous respect from Mum as a result.
Mum learnt in her last few months that it cost nothing to say thank you and at least then, not only the family but mum herself made sure the carers knew that we really appreciated their support.
I cannot say enough about how this company lives up to and beyond their name. Even after Mum and her husband had left the house, the manager would pop by and check on things.
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Review from J W (Son of Client) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team gave my parents an excellent service.
I had no idea how to even begin putting a care package together and was struggling with the whole situation.
The manager came and spoke to me to reference my parents' needs and my availability and capabilities and within a few days, we
had everything covered.
All the carers were professional and motivated but also caring and considerate and very approachable and friendly.
Although our circumstances kept changing, the manager just dealt with it with no fuss or complaints.
I found Caring Folk to be a professional company and would recommend them to anybody in the awful situation of needing home care.
We can’t thank them enough for the service they provided for my mum and dad.
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Review from Lisa E (Daughter of Client) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Folk have provided domiciliary care for almost a year up until his admission into full-time residential care. My dad lives with Parkinson's and Lewy body dementia and can fluctuate daily in his needs. Every carer that looked after my dad was very friendly and treated him with so much respect.
He became attached to a couple of the carers who were able to stimulate him and get a reaction which isn't always easy. With the help of people at Caring Folk, we were able to keep my dad longer at home than expected, particularly after his sudden deterioration. I have recommended Caring Folk to a number of people both via work and personally and would like to thank them for all of their help over the last twelve to eighteen months.
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Review from Annette T (Daughter of Client) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caring Folk team cared for my mum from April until she sadly passed in November.
There aren’t enough words to describe the amazing care they provided to Mum and myself. From day one the team built such a fantastic bond with her whilst providing the best care. My mum was always reluctant to have
carers as she had been so independent, but she adapted so well and loved them all, she called them “her best friends” and that says so much. It gave me comfort knowing that she was looked after so well.
The management and carers became like family to me also and I will be forever grateful, nothing was too much trouble.
I would highly recommend Caring Folk.
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Review from N B (Daughter of Client) published on 17 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In December 2020 we needed extra help looking after Dad at his home following stays in hospital.
We could not have managed the last months without the support we received from Caring Folk.
Dad was very happy with the care he received.
Covid stopped a lot of social interaction, so family and carers
were the main people Dad saw on a daily basis.
As previously mentioned, all Covid protocols were followed and Caring Folk was there to assist when Dad had further stays in hospital and care had to be in place for him to return home.
Sadly, Dad passed away last month.
As a family we just want to say a huge thank you to Caring Folk - we kept to Dad’s wishes and couldn't have done this without you.
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Review from Jane H (Daughter of Client) published on 5 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first needed to look for care for my mum I had no idea where to start as I live in Birmingham. However, from my first contact with Caring Folk, they were prompt and helpful in their response. They maintained phone contact with me whenever necessary and supported my mum in provision of suitable
equipment. I met all the team that visited her and there was not one member of staff I would not have employed myself (I used to run a large district nursing team in the days when they provided a lot more personal care than they do now) and they were all kind, helpful, competent and cheerful. They followed Covid mitigation rules all the time. Without them, I think Mum would have had to leave her home and go into residential care much sooner than she did. I can’t thank them enough for all they did for her and I know, had she allowed them, they would have done more.
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Review from Julie W (Daughter of Client) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Folk Ltd have helped our Mum stay in her home for the past 18 months.It was such a relief to have carers coming in night and morning, knowing Mum was safe and cared for. We would not hesitate to recommend Caring Folk to other people as we found them to be reliable, flexible and caring. Mum has
now gone in a home but Caring Folk provided a vital service for us as family.
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Review from Tony S (Son of Client) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Folk were recommended to me by a client of theirs. Mum was struggling with mobility and confusion and needed assistance in the mornings and evenings for dressing and getting ready for bed. The staff and carers are so really helpful and pleasant, they all make you feel so welcome. Nothing was
too much trouble and Mum enjoyed the conversation as well as the help that was provided.
Please pass on my thanks and appreciation to all of the team.
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Review from Margaret H (Wife of Client) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the girls who looked after my husband enough. Their care was second to none, they were brilliant.
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Review from Anna-Marie K (Daughter of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, respectful, very caring and nothing was too much trouble for them to do or help. The morning of my mum's funeral some of the ladies who had cared for my mum and myself turned up to say goodbye to her and pay their respects. This I found very moving and a comfort. Thank you Caring
Folk, you're amazing.
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Review from J M (Wife of Client) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had home care services when he was ill with a brain tumour up until his death on 12th December 2020. The staff were all lovely and caring and my husband looked forward to their visits. They made me feel supported and reduced the pressure on me as sole carer for him. Would definitely advise
family or friends to use them.
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Review from Jonathan F (Husband of Client) published on 20 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers who came to attend to my wife were very good. Very good timekeeping, in spite of uncertainties with traffic and moving between one client and another. In particular, the two who were the main pair brought an excellent balance of cheerfulness and dedicated personal care in a respectful, gentle
and friendly manner. They were responsive to my wife's mood and adjusted the level of care appropriately, managing to cajole her into accepting their help, even when she was was reluctant to be disturbed. I admired the way in which they were able to build a relationship with her and with me, only at the end to cease suddenly at the point of death. That must be hard for them to bear: their compassion and commitment towards the client suddenly ceased.


My contact with the organisers' office sometimes left me uncertain about arrangements. I don't think I received sufficient briefing at the start, and it was difficult for me to be sure of the administrative process and what to expect.

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Review from M B (Wife of Client) published on 20 March 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Your staff caring for my husband were pleasant and friendly, doing what my husband was able to cope with. They offered to make me tea so I could have a rest whilst they did their duties. They sent me a sympathy card when my husband passed away; this was a very nice thought and gesture.
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Review from A M (Husband of Client) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring folk looked after my wife during the last few weeks of her life. I am very grateful for the care they gave her. They were always kind, considerate and professional.
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Review from Rene V (Wife of Client) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having never used a service like this, I found it quite satisfactory. All the carers were very nice and friendly, although a bit young.
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Review from Barry S (Husband of Client) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were friendly and no request was too much. They treated my wife with respect and were very professional during this very difficult time.
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Review from Rob H (Son of Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first contact to the very last, Caring Folk lived up to their company name and were extremely professional. Firstly they helped us negotiate my father's discharge from hospital and ensure we had an appropriate care package in place. They were then very helpful in stepping up or down the
package as needed.
The carers were always kind and efficient and developed a close relationship with my father. We very much valued their work and the friendships we all developed.
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Review from P C (Husband of Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received the best possible care from Caring Folk. Caring Folk only cared for my wife for a short period before she died. Nothing was too much trouble for the people who came to my wife. The company name is so applicable to the service provided. I was so grateful to Caring Folk to see my wife
made 'comfortable' and at ease. She was happy to see the people from Caring Folk come to her. It was a big comfort to me to see my wife so well cared for.
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Review from M B (Wife of Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment my husband received was first-class. The help we got helped me be able to have my husband at home, which is where he wanted to be. Sadly, he died, but a big thank you to all concerned.
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Review from J B (Wife of Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the staff were friendly and competent. They were usually punctual and always turned up. They were extremely caring with my husband and it was a joy to have them in the house. They were willing to do anything asked of them. When my husband passed away it was lovely to receive flowers from his
main carers, which showed what lovely people they were. I would recommend them to anyone.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Caring Folk Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.969 for Caring Folk Ltd is calculated as follows: ( (93 Excellents x 5) + (3 Goods x 4) ) ÷ 96 Ratings = 4.969
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caring Folk Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (0)

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