Alina Homecare Bristol North

Ground Floor Office, Clifton Rugby Football Club, Station Road, Bristol BS10 7TT
Review Us
9.8 61 Reviews
  • Alina Homecare Bristol North, Bristol
Alina Homecare Bristol (North) provides high quality domiciliary care to people living in Bristol.

This includes Bishopston, Clifton, Coombe Dingle, Cotham, Filton, Henbury, Henleaze, Horfield, Redland, Sea Mills, Sneyd Park, Southmead, Stoke Bishop & Westbury-on-Trym.

Dedicated and caring staff deliver quality, bespoke care with respect.

Home care services include help washing and dressing, meal preparation, household chores, companionship, shopping, social activities and palliative care.

Home care clients include adults with dementia, physical disabilities, sensory impairment or those who need some assistance with daily tasks or getting out in their community.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Sally Butler (Branch Manager)

Alina Homecare Bristol North Reviews (61)

Total of 61, showing 1-20
9.8

Alina Homecare Bristol North has a Review Score of 9.8 (9.801) out of 10, based on 31 reviews in the last 2 years. Over all time Alina Homecare Bristol North has 61 reviews.

Overall Experience

  • 52
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Date Published

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Review from H H (Daughter of Client) published on 13 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alina have been very responsive with changes to timing of care visits and additional visits to cover hospital appointments.


The carers are all appreciated and provide companionship. The manager at Alina North Bristol is especially helpful and responsive.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for taking the time to share your positive experience with the North Bristol Team. I am pleased to read how responsive, flexible and helpful the Manager has been. I will share your positive feedback with the carers, its warming to know they treat Mum with dignity and how much you appreciate it.

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Review from Robert G (Partner of Client) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my partner and myself cannot praise the carers from Alina more highly; charm, humour and "care", and on top of that excellent time-keepers. Has made a huge difference to the start of the day for us both.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your kind words, our highly trained staff really are amazing who really take pride in the job role. We are so happy that we have made a huge difference to your days. I will pass on your lovely review to our staff.

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Review from Sue W (Daughter of Client) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to Mum has been reliable, predictable, caring and friendly from the start, so Mum has felt comfortable and listened to. She has been treated with dignity, kindness and understanding. The continuity of care has been really important and Mum loves her carer, looks forward to the visits,
feels good afterwards. Mum has a renewed zest after the visits. As Mum's carer, I felt great peace of mind once we started with Alina care. The daily reports are helpful and detailed, assisting me with meeting Mum's ongoing needs or informing me about an issue I was unaware of, eg contacting the GP using a photograph. Communication between myself and all carers has been excellent, and I believe this has deepened the overall care Mum receives. The care Mum has received from Alina is both physical and emotional, as there is always kindness and time for a chat. Mum feels safe, and so do I. Thank you.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely review which we will pass on to our carers. We are so glad that both mum and yourself are happy with the support received. We have a great team of staff who really do pride themselves in the care they deliver.

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Review from Stephanie H (Daughter of Client) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

the carer provided is punctual, friendly and very good with Mum, Mum is so pleased with the attention that she is given Thank you to two members of staff in particular.
The personal attention is very thorough and thoughtully provided.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely review, we are so happy that you and Mum are pleased with our services. I will pass on your kind words to our carer.

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Review from V R (Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very housebound nowadays. So occasional outings to meet up with friends and visit beautiful places are a real treat for me.
I went out with my carer from Alina care north Bristol driving us to meet one of my friends and watch a lovely entertainment in the garden of a very old house. It was a
lovely afternoon, with sunshine, good company, music, talk, dancing and ,of course, lovely cakes and drinks made by the Country market ladies.. My Alina carer was helpful throughout and a good driver. I would not have been able to go out without her help.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you very much for your lovely review, we are so happy we could make your day as great as it sounds. we will pass your review on to the carer.

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Review from Caroline H (Daughter of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina care stepped in and helped us when were were desperate caring for my dad at the end of his life. Everything took so long to kick in with the NHS care system and my dad was deteriorating faster than we could cope. Every contact with the manager at Alina care was so reassuring. The team acted fast
and were so kind and understanding. We really appreciated their compassion when life was at its hardest. Thank you to everyone.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your kind words, we are so glad that we were able to support you as a family and make things a little easier for you all.

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Review from Linda M (Daughter of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service and patience the carer have when dealing with my father and my step-mother and all the carer workers have been lovely and my father now very much looks forward to their visits.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review we are so happy we have made a difference to your father and step-mum. The carers look forward to visiting them.

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Review from Jessica N (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Am really happy with the care that my mum receives from Alina care. The carers are brilliant looking after my mum. We have seen a big difference in her mood after they have visited. The office team are also really responsive and flexible to our requirements. Thank you all so much.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review and for choosing Alina Homecare North Bristol we are so happy to hear mum is enjoying our carers visits. We will pass on your lovely review to our carers.

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Review from Emily M (Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the "get-go" my husband and I found your North Bristol team wonderful!
We were both in our 80s and finding living in our flat with no help increasingly challenging (Parkinsons & Lymphodema). Through Bristol North we received professional help from upwards of 10 carers at
varying times of day., Some were completely new to the profession but were admirably supervised by the manager and her colleague.
We are now both resident in a Care Home but will always appreciate what Alina Home Care Provider did for us at a difficult juncture.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review, we value our staff very much and we are so glad we made a difference to you and your husbands life at the time that you needed it. We always work to a high standard to provide quality care. We wish you and your husband well.

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Review from Katie Y (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been very responsive to my parents' needs and provided a high level of care and supervision of that care. We have had a very personalised approach and genuine commitment to providing the best services for my parents. I feel that my parents are in very safe and professional hands.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review on our services. We are so happy that as a family you know your parents are in safe and professional hands. We are so proud of our staff and we will continue to provide a high level of care and support.

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Review from Sue L (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who lives alone has used Alina Homecare for over a year. The carers have been extremely professional and friendly. The office staff are very quick to reply to my emails and adapt to last-minute requests all the time. Over the last few days, Mum became quite ill and before being taken to the hospital,
the carers changed the usual visiting schedule and came in several times a day to check on her, calling the doctor and finally an ambulance when they felt it was needed. As Mum lives alone, Alina Homecare has given me such peace of mind. I know Mum has been well looked after. I can't thank all the staff enough. I highly recommend Alina Homecare to anyone who needs care and support.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you very much for your review, this means so much to us to know Mum was well looked after and both you and Mum had the support you needed. I will pass on to our lovely care staff your kind words. We really are blessed to have such wonderful staff here in North Bristol and such wonderful clients.

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Review from R S (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Home Care North Bristol are a really great team of care providers. Their communication is excellent and they demonstrate a genuinely person-centred approach. The office team were great when we needed help and with getting care organized at a really tricky time. They came to see us and talked us
through everything and they were always on hand to answer queries by phone (at all hours). The carers were calm, kind, efficient, considerate and cheery. They looked after Mum (and the cats!) so well and they supported Mum to live in her own home for as long as she could. They made a huge difference to her quality of life, allowing her to be as autonomous as possible in the face of ever-encroaching Parkinson's Disease. Thank you all.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, our carers are very fond of Mum and they miss visiting her. We are so happy we were able to support Mum and yourself at a tricky time. I will pass on your kind words to our carers. North Bristol is a very dedicated team and we are very proud of our staff.

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Review from J K (Son of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the team at Alina were simply outstanding. Right from the get-go, communication was always brilliant and everything was set out in clear and simple terms which was greatly appreciated as there were a lot of plates spinning in our lives at the time when we first approached them. The
carers were lovely and very understanding towards my mum's needs and we always felt as if we were in safe and capable hands.


Alina's carers primarily visited mum during the daytime but after a particularly arduous stretch in the hospital, we took advantage of their 'live-in carer' service. This was brilliant and much-needed! As was typical, everything was arranged very efficiently and the carer herself was an angel. Mum sadly passed not so long ago. Whilst it still hurts to think that she is gone, I am genuinely grateful to the team at North Bristol Alina for caring so brilliantly for my mum as I am sure they made a hugely positive difference to her quality of life in her final months.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a lovely review and rating, we are so glad we as a team were able to make life easier for both Mum and family. Mum will be missed by our lovely team of carers.

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Review from David M (Son of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care company that actually CARES. The manager is excellent and goes above and beyond to support her clients and their families. The contrast between this company/branch and many of the others is stark. So many are just not interested and seem desensitised to the human element of care; the
management hides behind rules and regulations. In comparison, the manager is incredibly responsive and adaptable, and her team is skilled and experienced. My dad recently died and I don't know what we'd have done without them in those last days. The support was truly remarkable. I highly recommend Alina Care Bristol North.

Reply from Sally Butler, Branch Manager at Alina Homecare Bristol North

We are most appreciative of this review and your kind words about our responsiveness and overall approach. It was a privilege to support your dad. We have shared this review with the Team. Thank you once again.

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Review from Donna M (Sister-in-law of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing regarding the home care service my relative is receiving from Alina. We are all impressed with the support from everyone involved at Alina. The assessment process was arranged very quickly, was very smooth, sensitive, professional and thorough. One member of staff in particular was just
so reassuring. Carers (mainly two in particular) were identified for my sister-in-law that have built a fantastic relationship and are always very thoughtful and kind. She really values their care and support. Initially she was receiving 3 visits a week. Soon after this needed to be increased to every day and then twice a day. This was all managed so well by the team and the same care workers have remained involved. The consistency of both carers and the timing of visits has been fantastic.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you so much for your kind review, we are so glad we can support your sister-in-law. Our carers enjoy visiting her and have built such a wonderful rapport with her. Our office staff are very highly trained to support both families and clients, to make it a smooth transition.

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Review from Caroline H (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and co-ordinator at Alina (north Bristol) were always kind and very quick to respond when required. I couldn't have asked for more from them both.
All carers who attended my dad were very very kind and had a special bond with him and he always had a good relationship with them all.
I can't
praise all at Alina Homecare enough.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, we all loved your dad very much and it was a pleasure to have cared for him till the end. I will pass on your kind words to our fantastic team of carers.

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Review from Charles H (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been providing carers for my mother for over a year now. We have had some challenges during this time but Alina have listened to our needs and concerns and have responded with very helpful solutions.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review, we are so happy that Mum and family feel fully supported now and in the future. Our staff are always happy to visit Mum and have built a great rapport with her and family.

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Review from Roy M (Husband of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare was recommended by a friend, we had a visit from one of the carers who after a discussion she suggested a certain member of the staff and she has been very pleasant and conscientious. My wife seems very happy in her company.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review; we like to think our staff are always well suited to our clients and we are so happy that your wife feels happy with our carer and is able to access the community with her.

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Review from Gillian B (Daughter of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina are caring for my mum and dad and are doing a wonderful job. As a family, we have built strong relationships with the carers, co-ordinator and manager. This ensures we are all working together to provide the best care. They are the first to notice any changes and report them back to us. We love
the app and find it reassuring to know how the shift is going. The carers are there and we know Mum and Dad are being looked after as individuals with their wishes listened to. Always willing to make changes and respond to our requests.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely, kind review; our staff are a very dedicated team and always puts our service users and families first. We are so happy that it gives you peace of mind with our app and that you can see things live as they occur. We are always happy to accommodate any changes and requests. we will pass your review on to our carers.

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Review from C D (Son of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the staff have formed very positive relationships with Mum and give her all the support and company she needs. Mum looks forward to their visit and it has a positive impact on her mood and wellbeing. The management team are also very flexible and offer understanding and support when
changes are required. Thank you Alina. My only issue is value for money. As Mum’s care needs increase I fear we will have to look to another care supplier who are more affordable which I don’t want to have to do.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your kind review. We are so pleased that our visits have such a positive impact on your Mum's mood and well-being and you find our service so flexible and our management so supportive. We will continue to work with you to make sure you have the best possible care for your mum. We will share your kind words with your Mum's carers.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Alina Homecare Bristol North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Alina Homecare Bristol North is calculated as follows: ( (147 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 181 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bristol North is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Sally

Sally

Job Title: Branch Manager

Joined: 2019

Sally is proud of the work her team does, delivering excellent personalised care services to local people in their community.

Frequently Asked Questions about Alina Homecare Bristol North

What Type of Services does Alina Homecare Bristol North offer?

Alina Homecare Bristol North offers Home Care.

How many Carers does Alina Homecare Bristol North employ?

Alina Homecare Bristol North employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bristol North to verify any information. View our terms and conditions. Alina Homecare Bristol North has an Enhanced Service - more info.