Review from Helen B (Wife of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience

I have found the management and especially the carers to be excellent. I can’t really say if it’s value for money as I don’t have anything to compare it with but we are getting excellent service and the carers are great.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for choosing Alina Homecare as your first care company, we are so happy you are happy with our services. We are very lucky to have such a fantastic team of carers and we are grateful that you feel the same. We always feel as management we are there to support the family as well as our clients.

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Review from Freddi B (Wife of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience

Although initially I was unsure, Alina have proven to be very supportive and provided generally excellent care.
Where I have been unhappy with a carer they have replaced them immediately.
I would recommend Alina to anyone with caring needs.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for you review, we always like to feel we are supporting our clients as well as their families. Our carers are all highly trained to our clients care needs and are given update training on a regular basis.

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Review from Theresa T (Niece of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience

We needed to book a live-in carer for my aunty - after looking through the local agencies and checking all the CQC reports I contacted Alina Homecare, and the manager was absolutely amazing and not only was she able to give me all the information I needed she was also friendly and reassuring - she went

over and above and due to her manner, I was pulled to book Alina Homecare over any others that I had phoned.
The carer commenced and after a little shaky start was amazing and would do anything asked of her always with a smile - including drinks for visitors.
My recommendation though would be to have clear expectations of support needed and what is ‘paid for’ through initial discussions and then ongoing discussions with carer and their line managers as at times this could be a little blurred and both my aunty and the carer could be left frustrated
I know this can be hard when this is a first-time booking but ongoing reviews and talking is important to ensure needs are met and fair.
Highly recommend Alina Homecare.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a lovely review, we are very proud of our services and always thrive on such wonderful feedback.
We always take everything on board when feedback is received. Our staff are highly passionate about care and doing their absolute best for our service users.
Thank you again.

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Review from G Y (Sister-in-law of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience

Alinacare has been vital in keeping me in touch with an emergency crisis with my sister-in-law who was taken to hospital on Dec 27th 2023 and remains there to date.
The manager has shown such kindness and care for her, far above the normal call of duty, and my sister-in-law has always spoken highly

of the lovely girls who have helped her in her flat over the past few years. My hope is that a new extended care plan can be arranged when she is discharged from hospital

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review - it is without doubt our pleasure to support our clients and family members.
Our carers are always willing to go the extra mile to ensure our clients and families are happy with our services.

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Review from Jane W (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience

Extremely impressed with Alina Homecare Bristol North. I was looking for a company to cover the daily breaks that live-in carers have, Alina came to the rescue at very short notice and were the only company who were able to cover all the days I was looking for. Mum has been assigned a very small team

of lovely carers and I can tell that she enjoys their visits. The visit reports are very detailed and are really useful. Everyone is friendly, approachable and professional, any requests are dealt with promptly and efficiently and nothing is too much trouble. It's a huge relief to know that Mum is receiving first class care. I cannot praise them highly enough and have no hesitation in recommending them. Thank you!

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely kind review. We are always happy to support our clients families as well as our clients to build such a great rapport with all. Our carers are trained to the highest standard and are a fantastic team. We are so glad you are happy with our support.

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Review from Rebecca A (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience

The manager and her incredible team looked after my parents for a number of years before they sadly passed away within two years of each other.

The care and compassion they both received was second to none. I live in London and work full time and I was only able to visit my parents every few weeks.

I was given very regular updates both by phone and email to let me know how they were doing.

I truly believe that the team went over and above their duties and it made me feel very happy that they were so well cared for.

I would happily recommend them to anyone who needed care for their elderly relatives.

When both of my parents passed. The girls came to say goodbye on their final journey and it warmed my heart.

A truly wonderful team of staff.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for such a heartwarming review. We care so much for our clients and it's a pleasure to have known both Mum and Dad.
They were such a lovely couple with a great sense of humour. Our staff are such a fantastic team that we are very proud to have here at North Bristol.

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Review from Nick X (Son of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience

Alina has been caring for my mum for about a month now. I know that the demand for carers exceeds the supply right now, but there has never been a problem accommodating changes in her regular schedule or arranging additional visits when needed, even at fairly short notice. They mostly assign my mum

the same carers, allowing her to build up a relationship with them.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your review. Our carers are very fond of your mum and enjoy visiting. We always try to accommodate when we can, and we are so happy that you and Mum are happy with our support.

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Review from S S (Wife of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience

Everything is going smoothly since we increased the hours of your employee.
Hopefully she can stay with us as we really think she is good.
Thinking of the future we are going to need extra care and at this stage we do not know if perhaps the NHS might help us out.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for you feedback, we are happy things are going well with your care worker and we will be sure to pass on such a positive review.

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Review from Michael H (Son of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience

Alina's all-round service continues to be excellent. We have been using them for a year now, and they have been extremely good in all areas, especially recently given the changing needs of my mother.
They remain excellent in terms of quality care and backup. Spend a lot of time ensuring that the relationship

between my mother and carer is strong and are very good listeners. Their flexibility has been a particular stand out recently as my mother's needs have been changing frequently, and because they take a strong interest in her, they are able not only to provide the care she needs but also advice on the best solution for my mothers needs in the near to medium term. Their app, which reports on all aspects of every carer visit, provides not only information on how the patient is doing but also special requirements to help improve the quality of life for the patient.
Put simply, without Alina, Mum would not be enjoying the high quality of life she has now.
Great job to all the team.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your review; we are so glad that we are able to support not only your mother but you as a family.
I will send your lovely feedback to our team of excellent carers.

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Review from D S (Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience

I have given my overall experience as excellent since there is no other way to describe the service I have received since carers have visited me on my return home. My appreciation of the help that I have received is true of each and every one of the carers who have visited me. I can only express my

sincere thanks to Bristol North Alina Homecare and all members of the Alina team.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for a fantastic review, we are so pleased that your experience with North Bristol has been very positive. Our care team enjoy supporting you too.

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Review from J E (Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience

I feel safe respected and relaxed with the carers who are professional warm and friendly. My carers understand my complex diet and help me manage it. They are always willing to help with any task large or small.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely review, we have a great team of carers who enjoy supporting you. Our staff are always willing to ensure our clients are safe and respected at all times. Thank you.

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Review from C B (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience

Mum was initially reluctant to have visits but now realised how useful they are and enjoys them. The team have been fantastic as we, the family, navigate this new part of our lives. They have been extremely adaptable and flexible as we have to change and respond to Mum’s evolving needs. We find the

detailed updates on the app as to what has happened during the visit very useful as it allows us to follow up on issues raised either as the family or updating the team at Alina. With the team at Alina, we feel we’re all doing our best to fulfil Mum’s wishes to stay at home as long as possible, whilst being safe and cared for.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for a great review, we are so glad you are happy with our services and that Mum is enjoying seeing her carers daily.
We will continue doing our best for Mum and continue to support you as a family.

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Review from A B (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience

Both managers and all of the carers have made a difficult time much easier. The managers have always responded quickly and efficiently to the many changes in Mum's care needs. The carers are fantastic with Mum and reading their detailed real-time notes on the app is very reassuring (and helpful). The

care, support and understanding given by all have been outstanding. They were recommended to us and I would definitely recommend them.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a great review we are so happy that you as a family are now able to be at ease knowing your mum is being supported by such a fantastic team of carers. We are always at the end of the phone.

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Review from Claire S (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience

My father needed a live-in carer to enable him to live at home as were his wishes. I contacted Alina Homecare Bristol North who assessed him in the care home he was in, and were able to provide us with a male live-in carer as Dad requested. The carer was excellent, Dad trusted him from the start and

Dad's best interests always prevailed. We needed extra care as Dad's condition deteriorated and the manager provided this within 24 hours. We received excellent care from the team, the manager was always available and so helpful and all of the extra carers that came in were brilliant. Unfortunately Dad passed away not long after coming home but his last days were comfortable and peaceful and where he wanted to be. I cannot thank the Bristol North team enough, nothing was too much trouble and they provided an excellent service. I would thoroughly recommend them.

Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Bristol North

Thank you very much for taking the time to give this positive review. We are so pleased you found our live-in care to be of such a high standard and that we met your father's needs over all the time we were involved. Our managers and their teams pride themselves on providing a very responsive service and it is heartwarming to hear your feedback. The team felt it was a privilege to care for your father - we will pass on your comments to all involved in his care.

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Review from Judy S (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience

We only used Alina Homecare for a very short time as Mum was taken ill and went to hospital.
In the short time we used them they were excellent, did exactly what was required.
If we find ourselves in the position of Mum returning to her home I would have no hesitation to use them again. I have and

will continue to recommend Alina as I could not fault them.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for taking the time to write a lovely review, we are happy to know your mum was happy with the care she received.

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Review from F W (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience

Really glad we chose Alina Homecare after my mother was released from hospital after a hip operation aged over 85. Nothing prepared us for what was needed and the whole system is very disjointed and hard to navigate but Alina Homecare responded with professional courtesy and flexibility at all times,

prompt responses to queries and possibly most valued from my own remote position, excellent levels of information in addition to a much appreciated level of care that has brought her to the position today where she can respond to questions on her health with: 'good, thank you'. No hesitation in recommending to others.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for a lovely review, I will pass this on to our caring team who make every day possible. We just enjoy making lives better and happier thank you again.

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Review from Michelle C (Friend of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience

Alina Homecare has been amazing. They took care of my elderly friend like she was part of their family, even dropping in from time to time when passing. The service they provided was second to none, this helped her keep complete independence, and the communication was brilliant. I really can not fault

them. I highly recommend them to anyone looking for extra support for a loved one. I would definitely use them myself in the future should the need arise.
Thank you so much to all your team; you are one in a million.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely comments. We really appreciate the feedback, and we are so happy we were able to help support her till the end.
I will pass on these kind words to the team.

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Review from Julia B (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience

I have been more than satisfied with the care given to my mum over the past few months. All the carers have been extremely kind and helpful and my mum is really happy with the care she receives. They are always cheerful and polite and provide an essential contact that my mum needs.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

We cannot thank you enough for such a wonderful review of our amazing care team, it is a privilege to care for your mum. I will certainly pass your lovely review on to our staff here at North Bristol.

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Review from E H (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience

Alina provide an attentive personal care service for my elderly mother. All the carers are kind, friendly and work hard to make sure my mother is well looked after on each visit. Daily visit times can be varied, and irregular, sometimes due to staffing changes, but which I realise can happen with any

care company. Overall, I am reassured that Alina are providing an excellent care service.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

thank you for your review, we are very proud of our staff at North Bristol. I know they enjoy visiting mum very much. I will pass on your kind review.

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Review from Jo S (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience

My mum has had carers from Alina Bristol North for the past few months and they have been friendly and lovely staff. Mum is really happy with them coming into her home and although she doesn't like her loss of independence, she is happy with them caring for her. They have twice reacted quickly when

they found my mum ill and stayed with her til I got to her. The app works well too so I can see in real-time what has happened on visits.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for taking the time to leave us a review, we are so grateful for your feedback and very glad you are happy with the care provided to your mum. Thank you for choosing Alina Homecare North Bristol. I will pass this on to our wonderful carers.

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Alina Homecare Bristol North

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