Alina Homecare Bristol North

Ground Floor Office, Clifton Rugby Football Club, Station Road, Bristol BS10 7TT
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9.8 61 Reviews
  • Alina Homecare Bristol North, Bristol
Alina Homecare Bristol (North) provides high quality domiciliary care to people living in Bristol.

This includes Bishopston, Clifton, Coombe Dingle, Cotham, Filton, Henbury, Henleaze, Horfield, Redland, Sea Mills, Sneyd Park, Southmead, Stoke Bishop & Westbury-on-Trym.

Dedicated and caring staff deliver quality, bespoke care with respect.

Home care services include help washing and dressing, meal preparation, household chores, companionship, shopping, social activities and palliative care.

Home care clients include adults with dementia, physical disabilities, sensory impairment or those who need some assistance with daily tasks or getting out in their community.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Sally Butler (Branch Manager)

Alina Homecare Bristol North Reviews (61)

Total of 61, showing 41-60
9.8

Alina Homecare Bristol North has a Review Score of 9.8 (9.801) out of 10, based on 31 reviews in the last 2 years. Over all time Alina Homecare Bristol North has 61 reviews.

Overall Experience

  • 52
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Date Published

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Review from G M (Nephew of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been the model of courtesy, kindness, great advice, and care. We needed immediate help for my uncle and Alina Homecare stepped in without delay. The transformation has been immediate and really encouraging to witness. I visited after only three care sessions and he was
already brighter, happier, and more able to cope by himself. The carers are all very professional and have treated my uncle with the utmost respect, friendliness, and calm. The app is easy to use and reassuring to read about the visits and his progress. Highly recommended.

Reply from Kelly Norman, Regional Director at Alina Homecare Bristol North

Thank you so much for your feedback on the service your Uncle is receiving from us at Alina Homecare. It is wonderful to read of the impact it is having in such a short space of time.

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Review from Heather W (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that visit my dad have been kind, friendly, and caring. After an illness and a stay in hospital, Dad has four visits a day including help with getting in and out of bed, personal care, meal prep, and supervising medication. My dad can be quite set in his ways but all the carers have won
him over and he looks forward to their visits! I certainly feel that Dad is well looked after and in the best care. The manager has always been easy to get hold of and even coordinated district nurse visits and arranged specialist equipment. I would thoroughly recommend the Alina team.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, all our carers enjoy visiting your dad and he is a pleasure to visit. All our carers have an individual side to them and bring out that at all visits. We look forward to continuing to work alongside you and your dad.

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Review from P C (Mother of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support from Alina Homecare has been extremely good - have been using them for 3 months now and my son seems very happy. I find the app they use very useful as I can always see when staff arrive and leave and they highlight any issues which is very reassuring. He is always treated with kindness.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for taking the time to leave your positive words and compliments regarding the care provided for your son, we are very proud of our staff team and it's a pleasure to know he is happy. It really means a lot to our carers that we can pass on this wonderful feedback.

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Review from Anna K (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alina carers have offered my father regular morning and evening care and 3-hour sessions of domiciliary care. They are on the whole reliable, caring, prompt and attentive. They've got to know my father and have established a good relationship with him, about 4 carers a week visit. They follow my father's
care plan and routine well. There have only been a few problems with staff sickness and absence over the last 14 months. Overall my parents are happy with the care they receive, which has gradually increased in response to their needs over the last year.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your review, we are so proud of our care team here in North Bristol, it is a pleasure to support both your mum and dad and also support you all as a family. Carers enjoy visiting them and making a difference to their lives each day.

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Review from Rosemary S (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare took on the support of my mother at short notice when another agency withdrew from domicile support after many years of caring for my mother. My mother is bedridden and unable to do virtually anything for herself. We were worried about such a big change for her but from the outset, Alina
staff gained her confidence through their very caring approach. They have demonstrated over the last 9 months that we are right to have full confidence in them and we and my mother remain very happy with the high-quality service they provide. I have no hesitation in highly recommending them.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for taking the time to leave a lovely review about our fantastic carers. It is, without doubt, an absolute pleasure to provide this care for your mum and make a difference every day.

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Review from Connie R (Relative of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare is an incredible team/company. Always provide the best care, respect, and dignity. Every staff member goes above and beyond to make a difference. The manager and also the care coordinator work around the clock to make sure staff are up to date and fully trained, keep us family members
up to date with everything that is going on, they are also hands-on and always out in the community making sure the standard of care is 110%; both are incredible members of Alina as is each staff member. Myself and my family are always so pleased that our family members are safe, happy and always smiling when a team member visits. Highly recommend.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely review. All of our team in North Bristol have a collection of attributes that set them apart from everyone else, those qualities make a difference every day and we will continue to do our best every day.

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Review from Janet H (Daughter of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, adaptable providing very good carers throughout. Always answered queries quickly and followed up changes in our needs quickly. The carers were always cheerful and treated our mother with considerable care and always respect and dignity. We were so grateful for the help they provided and would
recommend them highly. Thank you so much.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you for your positive review and kind words on Alina Homecare North Bristol. It means a great deal to us that we have earned your trust and confidence. The staff and management have such fond memories of supporting your mother, thank you again for taking the time to complete this review.

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Review from Kate C (Friend of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 24-hour live-in carer is a wonderfully experienced, kind, and compassionate person, and having her there has enabled our friend to return home from hospital which was imperative for her - thank you.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you for your kind words. it is always great to hear that our live in carers are providing such quality care.

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Review from Joanna P (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were looking for a Care Agency to supply extra support for my Mother in Law who insisted she stay in her own flat and that she could arrange her own care when she was ready. My first impressions of Alina Care are all very positive. The Care Coordinator was extremely proactive and we soon decided
that Alina was the agency for us. The carers were not always made welcome by my Mother in Law but with perseverance, they are winning her over and she only this afternoon praised them to her son. She’s not always an easy person to deal with but already we’re seeing an improvement in the tidiness of her flat and her well being. Just having someone to come in every few days and sit and have a chat is making her life happier and that is all we want.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you for sharing your experiences with us. We are so pleased that you have gained reassurance and that life is getting better for your mother-in-law. Together we have been able to offer her support in a safe, effective and caring way, which is having a positive impact on her wellbeing.

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Review from Carolyn J (Wife of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare is absolutely brilliant. The office staff are a pleasure to work with, as well as being flexible and supportive. The carers are unfailingly cheerful and enthusiastic, and really interesting company for my husband whose dementia now otherwise makes conversation difficult. Everyone who
has come has been very professional and extremely kind. I would give them six stars if I could. Highly recommended.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you so much for your amazing review. We can't thank you enough for your kind words. We are so proud of our care team and really pleased that you have had such a positive experience.

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Review from Nick T (Son of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina is very friendly and approachable with great communication. They really care about my mother, even though she can be difficult, they don't give up and strive to accommodate her needs. From time to time my mother has needed emergency treatment meaning their booked times needed to be changed with
little notice. They never complain and quickly re-organise visits to suit the revised needs.

Reply from Helen Passfield, Registered Manager at Alina Homecare Bristol North

Thank you so much for taking the time to leave us this amazing review. It has made our day!

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Review from Yvette G (Daughter of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceeded all my expectations, after months of caring for my Mum's ever-changing diminishing condition full time, my own family, work and coronavirus; I engaged the help of Alina Homecare. The best thing I could have done, now I have peace of mind that all of my Mum's needs are met, the staff go above
and beyond their call of duty. Every single member of staff has been absolutely fantastic, so professional, kind and caring. My Mum after being reluctant to accept help initially is now enjoying every day.

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Review from S R (Son-in-law of Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare is very quick to respond to our ever changing needs. They are very flexible and nothing seems too much trouble.

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Review from E K (Daughter of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina has been an excellent choice for live-in care for my mum. I am reassured to know that my mum is happy with her care and the staff are very considerate to her needs. I would thoroughly recommend Alina.

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Review from Janet H (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives great support, enabling him to get out and complete the activities he enjoys. His carers have taken time to get to know him and have adapted their approach to his particular needs. Communication with the family has been good and it's reassuring to know that he is receiving the support
we planned.

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Review from Susan S (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and competent.
Willing to do anything needed.
Flexible and friendly.
Would and have recommended this company to relatives and friends.
Pleasant and obliging to me and my mother.
Keep in good contact.

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Review from Rebecca A (Daughter of Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living remotely from my parents it was imperative to find a care agency that was perfect for my parents. After much research, my brother and I chose Alina Homecare. The manager and her team have been absolutely fantastic and better than I could have ever imagined. The kindness and care that they show
both of my parents who can be difficult at the best of times is heartwarming. Nothing is too much trouble. They do everything I would expect and always go the extra mile. Taking my mum to the dentist, hairdresser and to the supermarket to do their weekly shop. When I visited my parents before I hired Alina, I was horrified by how they were living and frankly very sad and feeling guilty about living 130 miles away. What a difference a year makes. The house is clean, the beds are regularly changed, the fridge is clean and full of edible food. I could go on. I am regularly contacted by the manager and given updates about how they are getting on. 5 stars from me.

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Review from T P (Son of Client) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, the staff at Alina have been most painstaking to ensure our mother has had exactly the care and attention she needs and mums health and demeanour has been improved no end as a result. We are delighted with the services provided and hope they can continue as long as she requires.

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Review from J L (Son of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was looked after extremely well by her carer. She was never late and always friendly. I felt secure knowing that Mum has someone friendly to be with. The carer was never fazed.

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Review from V H (Daughter of Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care for my mother has been very good. I am always notified of any problems and the care staff are respectful and caring. Occasionally when a problem has arisen, this has been promptly sorted by our co-ordinator. Our co-ordinator has also offered sound advice and solutions to
problems on several occasions.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Alina Homecare Bristol North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Alina Homecare Bristol North is calculated as follows: ( (147 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 181 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bristol North is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Sally

Sally

Job Title: Branch Manager

Joined: 2019

Sally is proud of the work her team does, delivering excellent personalised care services to local people in their community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bristol North to verify any information. View our terms and conditions. Alina Homecare Bristol North has an Enhanced Service - more info.