Care Provided by Supremacy Care Services Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Mental Health Condition
- Physical Disability
Funding & Fees
Contact Supremacy Care Services Ltd to get a personalised quote
Good to Know
Owner
- Supremacy Care Services Ltd
- Private Owned
Person in charge
- Winfreda Chikumbindi (Manager)
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Supremacy Care Services Ltd Reviews (1)
Over all time Supremacy Care Services Ltd has 1 review.
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Overall Experience
Date Published
Reviewer Connection to Supremacy Care Services Ltd
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Review from Lynnette K (Friend of Client) published on 8 June 2023 Submitted via Website•
Overall Experience
I am appalled by the company’s timekeeping. My friend was left in bed for over 14 hours. An 8.00 am visit was 10.40. My friend tried to get himself up as he was thirsty, hungry and soiled and subsequently fell and is now back in the hospital for the 3rd time and extremely poorly. The previous two...
I am appalled by the company’s timekeeping. My friend was left in bed for over 14 hours. An 8.00 am visit was 10.40. My friend tried to get himself up as he was thirsty, hungry and soiled and subsequently fell and is now back in the hospital for the 3rd time and extremely poorly. The previous two times were for delirium caused by urine infections not identified immediately at the outset and left too long. Water bottles were left out of reach and no monitoring of the intake and dehydration set in followed by UTIs. I am so sad for my friend. He tried so hard to stay in his home but was sadly let down by the care.
↩Reply from Winfreda Chikumbindi, Registered Manager at Supremacy Care Services Ltd
Dear reviewer,We understand your concerns and would like to address several points to provide a balanced view of the situation. Firstly, we operate using an electronic care recording system that records all care-related information, which requires the consent of the client to grant access to...
Dear reviewer,We understand your concerns and would like to address several points to provide a balanced view of the situation. Firstly, we operate using an electronic care recording system that records all care-related information, which requires the consent of the client to grant access to others. The client expressed a preference for managing his own care matters independently and despite our offer to include family and friends, he refused this. In addition, on several occasions despite continuous prompting, he often would not drink all fluids offered to him. This was recorded and communicated to the relevant healthcare professionals. Regarding the lateness, he opted for a later visit time and agreed to a range between 09:30 and 10:00 with a 45-minute leeway to accommodate unforeseen circumstances. We deeply regret the feelings this has caused you and your feedback is invaluable to us, and we appreciate your understanding as we work diligently to improve the care we provide.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 July 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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