CaringPlus Healthcare Services Ltd

Unit 32c, Shrivenham Hundred Business Park, Swindon SN6 8TZ
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9.5 7 Reviews
  • CaringPlus Healthcare Services Ltd, Swindon
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • CaringPlus Healthcare Services Ltd

Person in charge

  • Kayleigh Gardiner (Registered Manager)
Are you the Owner/Manager of CaringPlus Healthcare Services Ltd? View your Advertising Options

CaringPlus Healthcare Services Ltd Reviews (7)

9.5

CaringPlus Healthcare Services Ltd has a Review Score of 9.5 (9.456) out of 10, based on 7 reviews in the last 2 years. Over all time CaringPlus Healthcare Services Ltd has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
0
2
7
0

Review from A P (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has good hard working staff. They are genuine and care for their service users. I recommend it to any looking for caring services. You can get first class service and you can rest assured that your loved ones are in good hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katie M (Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff members are amazing, they understand my mobility and are able to get what I need. The carers are understanding and are not judgemental when it comes to my situation. They can tell when I am not okay and always attend to my needs, I really appreciate that about them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sophia D (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the team. I needed emergency care assistance to support me supporting my mother following her discharge from hospital having suffered a broken scapular.
Mum, is a very private lady and fiercely independent so I knew asking for help and having carers coming into her home
would not be an easy task.
Speaking to the manager on the phone she assured me that she would come straight over the next working day to carry out a full assessment of Mum and take it from there.
Straight after the assessment the manager liaised with me and reassured me and confirmed carers could be put in place within 48 hours.
The carers were very good with Mum, always supporting her needs and seeing to it that her rehabilitation went smoothly. She got on with them very well.
Luckily Mum has now made a full recovery and the carers are no longer needed but I wouldn’t hesitate to have their kind help again should Mum need any additional support.
Many thanks to such a lovely team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion B (Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot comment on management as I have never been introduced to any of them. I also wonder why the staff keep leaving, since I started using your carers there are only a few of the girls left. Everyone seems to have left. Why do you think that is? Could you please make sure the carers come between
eight o'clock and nine o'clock, not seven o'clock. Thank you.

Reply from Denise Lewington, Marketing at CaringPlus Healthcare Services Ltd

Due to our team leaders also working in the field, very often our clients do not realise they are also management. Thank you for taking the time to review CaringPlus Healthcare Services.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary M (Wife of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come to my husband are all very good and if I ask them if they can come a little later they always try to do so.

Reply from Denise Lewington, Marketing at CaringPlus Healthcare Services Ltd

Great feedback for CaringPlus Healthcare Services. We appreciate the time our client's spouse has taken to write this review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thomas H (Partner of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all the carers.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to see that the carers could deal with every situation which is not happening at the moment.

Reply from Denise Lewington, Marketing at CaringPlus Healthcare Services Ltd

Thank you for taking the time to review Caring Plus Healthcare Services. We are continuously working on improvement and will take your feedback seriously.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for CaringPlus Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for CaringPlus Healthcare Services Ltd is calculated as follows: ( (32 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CaringPlus Healthcare Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about CaringPlus Healthcare Services Ltd

What Type of Services does CaringPlus Healthcare Services Ltd offer?

CaringPlus Healthcare Services Ltd offers Home Care.

How many Carers does CaringPlus Healthcare Services Ltd employ?

CaringPlus Healthcare Services Ltd employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CaringPlus Healthcare Services Ltd to verify any information. View our terms and conditions. CaringPlus Healthcare Services Ltd has an Basic Service - more info.