Luv To Care Southampton

44 High Street, West End, Southampton SO30 3DR
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9.9 75 Reviews
  • Luv To Care Southampton, Southampton
Luv To Care Southampton is a family run business providing person-centred home care services to enable people to remain living independently and comfortably in their own home.

The team of experienced carers can provide a range of care services and work with your family and friends to ensure each of your needs are met.

Every client is treated with sensitivity, dignity and respect by care workers who have been thoroughly trained to provide the very best care.

Services they offer range from personal care, assistance with medication, dementia care, cleaning, shopping and social support calls.

Please give Luv To Care a call if you require any more information.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

These prices are only a guideline, please contact Luv To Care Southampton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Luv to Care Southampton

Person in charge

  • Ewelina Danielska (Manager)

Luv To Care Southampton Reviews (75)

9.9

Luv To Care Southampton has a Review Score of 9.9 (9.869) out of 10, based on 22 reviews in the last 2 years.
Over all time Luv To Care Southampton has 75 reviews.

Overall Experience
  • 66
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Date Published
  • 75
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Reviewer Connection to Luv To Care Southampton
  • 23
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Total of 75, showing 21-40
Review from Chrissy A (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So very pleased to be able to call on the fantastic services of ‘Luv 2 Care’. Nothing is too much trouble, carers sent to my elderly father are very ‘people friendly’ and help him immensely. I’d be lost without them as I don’t live near to my father.
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Review from C W (Wife of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband is cared for with respect and dignity in a friendly manner. The same can be said with the relationship with myself. The only difficulty would be with punctuality but this is due to local traffic conditions and last-minute changes with the rotas, which would be out of the hands of the carers
themselves.
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Review from Pauline G (Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love all my carers very attentive and helpful. Especially one, such a lovely lady. They are there for any of my needs and nothing is too much for them. They are always on time, had an occasional lateness.
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Review from L B (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my carers are wonderful. I look forward to their visits. I can talk to them and have a laugh and they never call me 'Sweetie' or 'all right darling' they talk to me as a real person and I'm grateful for that. They listen and really get to know me. It's a shame I can't use names because they both
deserve to be named. Thank you to everyone.
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Review from Janet H (Client) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think my carers are very caring and thoughtful. They are also very kind and considerate. I could not be more happy with them. I like them all equally. I couldn’t recommend them enough. I don’t know how I would cope without them.
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Review from J H (Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the carers who have come, have been pleasant, polite and helpful. Most have done their job very well and are in good spirits. One person, although pleasant, polite and very tidy, neglected to wash all the 'important bits', and hair washing was rather rushed and inadequate. Punctuality was generally
good, although turning up well in advance of the programmed time to put to bed was rather difficult and annoying. I did find on the days that I should have had an hour for getting out of bed, a shower and dressing have sometimes been as short as 35 minutes.
All the girls asked if there was anything else they could do.
As this is our first experience with any type of carer, it is very difficult to make any judgement.
On the whole, however, we are pleased with the service provided.
Reply from Justyna Lyczak, Director at Luv To Care Southampton

Hello, thank you for submitting your review.
I am sorry to see you have had a couple of concerns with the service you have received so far; it is a shame we have not been informed so we could have dealt with any of the concerns you have mentioned straight away. I will arrange a meeting with myself so we can discuss your concerns raised and get these addressed appropriately to ensure you are satisfied with the service you receive.
Regards.

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Review from Ian W (Client) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always more or less on time, they are helpful and friendly in the bathroom when I have my daily shower, they respect my privacy and yet are on hand for any help needed for dressing etc. They fit in and make themselves useful in the kitchen to provide meals for us, they make sure we have
taken our medication and finish with a pleasant goodbye and always ask if there is anything else they can help us with.
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Review from Gloria Jean W (Client) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always more or less on time, they’re helpful and friendly in the bathroom when I have my daily shower or washdown, they are very respectful of my privacy and yet on hand for any help needed for dressing etc. They fit in and make themselves useful in the kitchen where they provide meals
and cups of tea for us, they also make sure we have taken our medication before finishing with a pleasant goodbye and finally asking us if there is anything else that they can do.
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Review from P J (Daughter of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have continued to receive a consistent and reliable level of care for my mum, despite the challenges of her health issues.
I feel that Luv To Care have made more effort with advising of any amendments to her rota and it is appreciated.
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Review from T Y (Daughter of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are hardworking, caring professionals, who make time to discuss any current issues about my mother. They exhibit patience for her changing demeanour, due to her suffering from Alzheimer's dementia.
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Review from Catherine W (Wife of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having only been receiving care through this company for less than one week I can only say at this stage that my husband, the care receiver, is very happy with all aspects of care that he has so far received.
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Review from A P (Daughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good time keeping and friendly, helpful staff.
Good communication when it comes to rotas for the coming week.
One of the carers is exceptional with her care and attitude towards my mother. My mothers face brightens up when she sees her. They have such a heartwarming interaction.
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Review from H T (Son of Client) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service could not fault the service for mum.
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Review from Nichola R (Daughter of Client) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in the care of Luv To Care for over five months now. Throughout this transition, Luv To Care has been very supportive, caring and efficient in the care of my father. They have treated my father with respect, dignity and compassion at all times. They are very easy to deal with and
open to ideas/changes with the care of my father often offering up suggestions. I am happy and confident in the care being provided to my father by Luv To Care and know their priority is my father at all times. Thank you.
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Review from Sharon G (Daughter of Client) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think this service has saved my mum's life. She was so down and depressed before we found Luv to Care. They are always lovely to mum when they visit and we feel listened to when we have encountered any problems. My mum has dementia and she and my dad were struggling before we employed the ladies at
Luv to Care. It has enriched both their lives and enabled my dad to regain some level of a proper relationship with her rather than her carer just. It is lovely to see them happier and more settled. The ladies at Luv to Care are marvellous and caring. There are a couple that my mum didn't take a shine to but I asked for her to not have them come and they listened and she has not had those ladies again. I want to make it clear that this was just a clash of personalities not that they were doing anything wrong. My mum was a very strong woman and that character still shines through sometimes. Our overall experience with Luv to Care is excellent. It is a well-managed and caring company.
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Review from Angela R (Daughter of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was impressed by how quickly and efficiently the service was set up for my mother. Moreover, the staff were very professional, caring and friendly in their approach to managing the service to suit my mother's needs at the time. I would not hesitate to use this service again. Thank you again
Reply from Justyna Lyczak, Director at Luv To Care Southampton

Thank you for the review, we are pleased you are happy with our services.

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Review from Susan H (Daughter of Client) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really happy with the standard of care my mum is receiving. My mum loves all of the carers, especially the Night Nurse. Sometimes the timing is off and she often eats her lunch at 2pm which isn’t ideal but I understand at times cannot be helped.
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Review from Barbara P (Friend of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A young company established and managed by experienced practising carers who want to offer a better standard of care. What singles out this company?
a) Mutual respect that exists between carers and management.
b) Management is very approachable and regularly led client satisfaction.
c) Company still
small enough to give a very personal service.
This company deserves to be awarded.
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Review from J G (Client) assisted by family/friend published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, very satisfied with the care given. I'm very happy with all the carers. I have no complaints and I would highly recommend.
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Review from Christine J (Client) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely pleased with the care I have received after coming out of hospital. The carers have been most patient, always cheerful and efficient.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Luv To Care Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Luv To Care Southampton is calculated as follows: ( (113 Excellents x 5) + (17 Goods x 4) ) ÷ 130 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Luv To Care Southampton is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Justyna Lyczak

Job Title: Managing Director / Owner Joined: 2020

Managing Director / Owner

No image found

Ewelina Danielska

Job Title: Registered Manager / Owner Joined: 2020

Registered Manager / Owner

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Luv To Care Southampton to verify any information. View our terms and conditions. Luv To Care Southampton has an Enhanced Service - more info.