Honeysuckle Home Care

5 Apsley House, 50 High Street, Royal Wootton Bassett, Swindon SN4 7AQ
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9.8 78 Reviews
  • Honeysuckle Home Care, Swindon
Honeysuckle Home Care is a family-run home care provider who supports people to live safely, happily and confidently in their own homes in Swindon, Wiltshire.

Their affordable service offers bespoke care packages, built around your specific needs, wishes and goals in receiving care. The team respect that each client has their own way of living and likes things done a certain way in their home.

They offer a wide range of support, from personal care to support with pets to palliative care. Get in touch with the friendly team who will be happy to discuss your needs and how they could help you.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.82
  • Weekly Live-in Care Fees: £1650 – £2500

All prices are inclusive of Mileage


Free services available to Every Honeysuckle Client
- Free Welfare checks
- Free coffee morning (Last Thursday of each month)
- Access to the Community Larder (Health Care Products)

These prices are only a guideline, please contact Honeysuckle Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Honeysuckle Home Care Ltd

Person in charge

  • Joanna Lander (Company Director/Register Manager)

Admission Criteria

  • No restrictions
9.8

Honeysuckle Home Care has a Review Score of 9.8 (9.813) out of 10, based on 42 reviews in the last 2 years.
Over all time Honeysuckle Home Care has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Honeysuckle Home Care
  • 23
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Total of 78, showing 41-60
Review from G M (Client) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to be wakened each morning by friendly, helpful and competent ladies. In spite of dreadful weather recently they have always made it with a smile on their faces. They always ask if there is anything else they can do to help which is so kind.
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Review from Tracey W (Niece of Client) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle is very professional and a well-organised care support provider. They have been excellent in providing support for my aunt who was really against receiving help after coming out of hospital. They showed compassion and patience at all times and would go above and beyond a call of duty. As
I do not live close to my aunt Honeysuckle has provided me with regular updates and it is never a problem should I want to call the office at any time. The office staff that I have spoken to always have the latest information available. The out-of-office hours backup is absolutely amazing. Thank you.
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Review from C W (Client) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle Care has been professional throughout our dealings with them, from setting up the support to following up on queries and checking all is running as planned. The carers turn up reliably, complete their tasks with efficiency whilst being kind, respectful, and friendly. My parents were very
wary of receiving support but the approach of the two regular carers has put any qualms to rest. We have only used Honeysuckle Care for five weeks but I have been impressed with their service to date.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for taking the time to share your parents experiences of our care.

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Review from J T (Wife of Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle carers have been amazing looking after my husband, everyone has been so helpful, the carers are caring towards him, always explain what they are doing, make sure he is comfy, if I tell them that he is in pain they are so gentle and take care, even when they have finished they will ask me
is there anything they can help me with, I think they are a great team, always very polite and also it's so nice that we have a laugh together. I can’t thank them enough for what they do.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your kind words, we pride ourselves on ensuring not only the person we are caring for is comfortable and happy but their loved ones as well. Thank you for taking the time to write a review.

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Review from Shelley J (Sister of Client) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only say how grateful we were for the help and care provided by all at Honeysuckle Home Care, from our initial enquiries to the physical care provided for my sister while she was staying locally on holiday.
Everyone is so friendly and helpful, and the attention to what my sister needed was brilliant.
We
would highly recommend Honeysuckle with total confidence and will certainly come back to them again ourselves.
A huge thank you to everyone!
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your review; it was a pleasure to be able to support your sister's short-term break, and look forward to supporting her again in the near future.

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Review from P G (Sister of Client) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you Honeysuckle!
I am very pleased with the service I receive. The staff are great, they do everything that is asked of and are always friendly and smartly dressed. The carers also accompany when going out. It’s really important to me to have the same carer.
Nothing is ever too much of a problem
and I trust the carers.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, its a pleasure to care for your loved one.

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Review from Julie D (Daughter of Client) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle Care continue to provide an excellent service for my mother. They are very receptive to any minor changes that need to be made to care plans and very flexible in their approach generally. The team of carers are professional, caring in nature and show a genuine interest in my mother’s emotional
needs over and above what is on her care plan.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you, Julie, for your kind words, it's a pleasure to be supporting your mum.

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Review from Sandy S (Daughter of Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle Home Care literally swooped in and saved our lives. As a 24/7 family care provider for both parents in a trying situation, I really needed their help and my mums care requirements had increased.
As soon as Honeysuckle came to us, the empathy, care and supportiveness shone through. Every
carer attending to mum was introduced and attentive prior to doing any care calls, and every one of them was/is lovely.
The carers are all kind, thoughtful, efficient, caring, and helpful. I always feel as though any concerns are listened to, respected and dealt with thoughtfully, effectively and with respect.
The office/management are available to us 24/7 via phone, email or text, and open to visit anytime weekdays within working hours.
Having worked as an NHS nurse and in elderly care over the last 40 years I can honestly say that Honeysuckle Home Care are exemplary.
We are extremely grateful to have them as all round care providers.
They also help to keep me sane which is priceless!
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for kind words, its a pleasure to care for your mum but also feel we add value to your welfare as well.

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Review from K C (Granddaughter of Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is amazing, we had an issue which was quickly resolved and the session of care refunded. Thank you.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, I'm pleased the issue was addressed promptly and resolved in an acceptable timeline for you.

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Review from Wendy D (Aunt of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle Home Care are absolutely outstanding, they go above and beyond caring for my nephew in his own home 24/7. My nephew's complex needs are met with care, understanding and respect, nothing is too much for them. Honeysuckle have helped my nephew overcome major changes in his life. I am extremely
grateful to them and know my nephew is in safe hands with Honeysuckle.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for choosing Honeysuckle, it is a pleasure to support and care for your nephew.

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Review from Claire L (Daughter of Client) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Honeysuckle Home Care, they were brilliant with my dad. I have recently put a friend of mine in touch with them and I would have no hesitation in putting their name forward again. The office staff go above and beyond and without their support things would have been a lot harder
for us at such a sad time.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Claire, thank you for your kind words, we pride ourselves on going above and beyond and ensuring our clients and families have a good experience when receiving care.

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Review from Sue H (Daughter of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle Care looked after my lovely Mum up until she went into the hospital. Unfortunately, she died in February but I cannot fault the care she received prior to her death. Many thanks to all of the team.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, its was an absolute pleasure to care for mum and I know she meant a lot to the care team.

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Review from William F (Husband of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This provider has cared for my wife for the past twelve months or so.
They are, in my opinion, a very helpful, caring and knowledgeable provider - a very good team, well managed,
and efficient outfit.
Reliability is a very important and key aspect for consideration in a matter such as this and I
have every confidence in this company.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for you lovely review, its a pleasure to care for your wife.

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Review from Penny G (Daughter of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been in hospital, on coming home Honeysuckle Home Care team came into for my mum's care needs. Which from the beginning were very challenging as my mum had not had the best of care along the way. They have made my mum and myself feel at ease and her care needs have been met above and beyond
my expectation. I can highly recommend Honeysuckle Home Care for all care needs.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for taking the time to complete our review, its a pleasure to be able to deliver the care your mum deserves.

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Review from Barbara C (Daughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given by Honeysuckle Home Care was excellent. They managed to keep my father cared for in his own home until his health made it necessary for him to move to a care home. I would have no hesitation recommending their service to anyone. Thank you to all who played a part in keeping him at home
until his 96th year as were his wishes.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your feedback, it was a pleasure to care for and support your dad so he could remain at home for as long as possible.

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Review from Jackie C (Wife of Client) published on 3 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care my husband gets. Carers are always reliable and know all the usual ones which is nice as we see the same ones most days. His care is very good. We highly recommend this care agency.
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Review from Barbara F (Daughter of Client) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Had to complain about late calls and the amount of time given on some calls but after complaining this seems to be rectified. Also, invoices weren't given and ended up paying for two months at once.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you for your honest review which here at Honeysuckle we welcome, we are happy to hear that the timings of the calls have now been rectified and this issue is resolved. In relation to the invoices this feedback has been taken on board and we hope the new process of the office staff delivering your mum's contribution invoices have now resolved this issue. As always it's a pleasure to deliver care to your mum.

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Review from B A (Client) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have only been using this for a short time. Have always had great help from all the carers. I am now recovering from a heart attack and need support. Nothing is too much trouble for anybody.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care

Thank you, Brenda, it's been and still is a pleasure supporting you in your home.

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Review from Karen R (Granddaughter of Client) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Honeysuckle Home Care enough.
My grandmother was diagnosed with dementia two and a half years ago. Between our family, we have all been looking after her. As the dementia has progressed so has my grandmother's needs, it took our family a long time to convince my grandmother to allow
carers in. We started using Honeysuckle three months ago and they are absolutely fantastic! Very professional, it's taken a big weight off our family's shoulders knowing my grandmother enjoys their daily visits. They look after her so well. Five star service!
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Review from K T (Daughter of Client) published on 11 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good standard of care, all carers have been really good to mum, engaging with her and explaining what they are going to do. Carers are very caring and the office staff are very helpful and accommodating.
Reply from Kirsty Laughlin, Deputy Manager at Honeysuckle Home Care

Thank you for your kind words. It is an absolute pleasure to be visiting your mum daily and we will continue to accommodate to her every day care needs.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Honeysuckle Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Honeysuckle Home Care is calculated as follows: ( (207 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 241 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Honeysuckle Home Care is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (4)

Joanna

Joanna Lander

Job Title: Registered Manager/Owner Joined: 2021

Jo has over 30 years of experience within the Health and Social Care Sector, starting her career journey as a care worker and progressing over the years to become the care director of a well-known national company, building an extensive knowledge of the sector along the way.
Jo’s passion for her family and delivering high-quality person-centred care to those in need led her to open Honeysuckle Home Care Ltd with her children, Lucy and Sam, where family truly is at the heart of everything, we do at Honeysuckle Home Care.


Jo’s passion and drive for delivering high-quality person-centred care and helping others filter through to each staff member, ensuring that Honeysuckle Home Care truly is one big family, allowing both staff and clients to truly feel valued and a part of the Honeysuckle family.

Lucy

Lucy Crewe

Job Title: Care Director Joined: 2021

Lucy has over 7 years of experience working in the Health and Social Care Sector, building her own knowledge and experience along the way.


Like Sam, Lucy has been around the sector in childhood, learning from Jo the importance of delivering high-quality person-centred care to those in need and the impact this can have.


Lucy plays a pivotal role here at Honeysuckle Home Care Ltd, working with the client relations team and carers alike to ensure that all care delivered is in line with the clients’’ expectations of time and frequency, while at the same time ensuring that the client's needs are met in full.

Carren

Carren Buckland

Job Title: Training & Compliance Manager Joined: 2021

Carren has worked in the Health and Social Care Sector, in a variety of different settings, with over 20 years of experience in the sector.


During this time, she has developed a passion for ensuring the provision of high-quality person-centred care, believing the key to this is access to high-quality training and quality assurance processes for all levels of staff.


During her experience, Carren has achieved many qualifications, starting as a carer and achieving her Level 2 NVQ, then working her way to senior carer and obtaining her RQF Level 3 in Health and Social Care. Before developing her own abilities to be able to ensure high-quality training to other staff members further by completing her TAQA assessor and Education and Teaching qualifications at Level 3.

These qualifications have enabled Carren to be in a position to support individuals through their apprenticeship journeys as a development coach for a large nationwide training provider. Before moving on to achieve her TAQA 4, allow Carren to work as an internal verifier and play a role in the support of internal quality assurance processes and further assist more individuals with access to high-quality training within the Health and Social Care Sector.


Carren has recently joined Honeysuckle Home Care Ltd full-time as the training and compliance manager, working alongside other members of the senior leadership team. Thus, enabling Honeysuckle Home Care Ltd to remain responsive to the ever-changing fast-paced Health and Social Care Sector. While at the same time working to develop Honeysuckle Home Care Ltd’s internal in-house training program, as her role as the company’s first aid and moving of people trainer.

Samuel

Samuel Crewe

Job Title: Finance Director Joined: 2021

Sam joined Honeysuckle Home Care Ltd as the youngest member of Honeysuckle Home Care Ltd’s senior leadership team, working alongside his mum and sister, in this unique family-run business.


Through Jo, Sam has been involved in the Health and Social Care Sector, learning while young the importance of delivering high-quality person-centred care and seeing the impact this can have on an individual’s life.


Sam works hard to oversee the financial aspects of the business, in his position as the financial director. Thus, allowing Honeysuckle Home Care Ltd to be able to truly invest in continuous development opportunities for all and the growth of the business. Furthermore, ensuring that Honeysuckle Home Care Ltd are in a position to be able to source good high-quality external training, which further enables all staff to not only grow personally but ensures that all practices remain up to date. Further ensuring that all Honeysuckle Home Care clients are afforded the highest quality of care at all times

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Honeysuckle Home Care to verify any information. View our terms and conditions. Honeysuckle Home Care has an Enhanced Service - more info.