Honeysuckle Home Care

5 Apsley House, 50 High Street, Royal Wootton Bassett, Swindon SN4 7AQ
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9.8 80 Reviews
  • Honeysuckle Home Care, Swindon
Honeysuckle Home Care is a family-run home care provider who supports people to live safely, happily and confidently in their own homes in Swindon, Wiltshire.

Their affordable service offers bespoke care packages, built around your specific needs, wishes and goals in receiving care. The team respect that each client has their own way of living and likes things done a certain way in their home.

They offer a wide range of support, from personal care to support with pets to palliative care. Get in touch with the friendly team who will be happy to discuss your needs and how they could help you.

Care Provided by Honeysuckle Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.82
  • Weekly Live-in Care Fees: £1650 – £2500

All prices are inclusive of Mileage


Free services available to Every Honeysuckle Client
- Free Welfare checks
- Free coffee morning (Last Thursday of each month)
- Access to the Community Larder (Health Care Products)

These prices are only a guideline, please contact Honeysuckle Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Honeysuckle Home Care Ltd

Person in Charge

  • Joanna Lander (Company Director/Register Manager)
9.8

Honeysuckle Home Care has a Review Score of 9.8 (9.780) out of 10, based on 43 reviews in the last 2 years.
Over all time Honeysuckle Home Care has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Honeysuckle Home Care
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Total of 80, showing 61-80
Review from Karen R (Granddaughter of Client) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Honeysuckle Home Care enough.
My grandmother was diagnosed with dementia two and a half years ago. Between our family, we have all been looking after her. As the dementia has progressed so has my grandmother's needs, it took our family a long time to convince my grandmother to allow
carers in. We started using Honeysuckle three months ago and they are absolutely fantastic! Very professional, it's taken a big weight off our family's shoulders knowing my grandmother enjoys their daily visits. They look after her so well. Five star service!
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Review from K T (Daughter of Client) published on 11 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good standard of care, all carers have been really good to mum, engaging with her and explaining what they are going to do. Carers are very caring and the office staff are very helpful and accommodating.
Reply from Kirsty Laughlin, Deputy Manager at Honeysuckle Home Care
Thank you for your kind words. It is an absolute pleasure to be visiting your mum daily and we will continue to accommodate to her every day care needs.
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Review from N B (Daughter of Client) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to the Honeysuckle Home Care team who care for Mum. They have shown such kindness and patience in assessing and caring for all of her needs. Their professionalism is second to none and nothing is ever too much trouble.
Reply from Kirsty Laughlin, Deputy Manager at Honeysuckle Home Care
Thank you for your kind words. It is such a pleasure visiting your mum daily and meeting all of her care needs so she can remain living in the comfort of her own home.
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Review from G W (Client) assisted by family/friend published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with the service. I look forward to my visit each week, the carers are friendly and keep me company so I don't feel lonely. I enjoy playing my music when the carers are here.
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Review from Martin M (Son of Client) published on 4 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have rapidly become involved in caring for our father since the traumatic loss of his partner. He wants to maintain his independent living so a little bit of regular assistance would be beneficial. Luckily we found Honeysuckle. From the first enquiry, we found Honeysuckle very professional and very
helpful. The staff are very friendly and caring and help Dad with medication, food, drinks, companionship, shopping, domestic tasks and more….
Honeysuckle are always gentle and has a friendly and warm manner with Dad. The management team have been incredibly helpful in keeping us updated via emails and phone calls. Dad has told us how much he enjoys the company of the people that look after him. Honeysuckle really do genuinely care about people and want to help. Thank you so much Honeysuckle for everything you do. We are very impressed with Honeysuckle and have no hesitation to recommend you to anyone.
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Review from Joyce S (Client) assisted by family/friend published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are very professional and reliable.
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Review from Kim R (Daughter of Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Honeysuckle Home Care since December to care for my mother who is in the later stages of dementia. The care provided has been excellent, nothing is too much trouble and they have also given support to my father in helping with the feeding. They treat my mother with the utmost respect
and allow her to keep her dignity. All the carers are fantastic and I feel lucky we chose them to care for my mum.
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Review from C W (Daughter-in-law of Client) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to Honeysuckle Home Care for the way they have responded to our request for help to support my father in law when he himself was adamant that he didn’t need it.
Everyone we have dealt with has been competent, professional and compassionate, and my father in law now looks forward
to his daily visits.
Their approach has been spot on, and being able to see the daily notes on their app is so very useful.
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Review from Rosemary P (Wife of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased to have the opportunity to express our thanks to Honeysuckle Home Care Ltd for providing a very caring, professional service in delivering the much-needed quality care for my husband, on his recent discharge from Hospital a few months ago.
From my point of view, communication with the
carers and the office is also a much-needed part of being involved and are always on hand to offer advice. Feedback is important and is always given with empathy.
It is very reassuring to know that care and consideration during the daily visits is in good hands, for which we are so grateful.
Reply from Lucy Crewe, Head of care at Honeysuckle Home Care
It is an absolute pleasure and an honour to be looking after your husband, but also a pleasure to be able to support you through what is truly a difficult time for you and your family.
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Review from Maureen R (Wife of Client) published on 22 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have used Honeysuckle Home Care for five weeks. My husband was discharged from hospital. He is visited 4 times per day. They arrive on time, treating him with great care and respect at all times. The staff are very helpful I would certainly recommend them.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care
Thank you for your kind words. It was a pleasure to be able to get your husband home and for him to be cared for in the comfort of his own home and not residing in a nursing home as suggested by the…read more
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Review from Karen B (Daughter of Client) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Honeysuckle Home Care since April 2021 for both parents and I must say what a fab team, they have helped me enormously through good and bad times and showed dignity and respect for both my mum and dad. We have had laughs and tears as sadly my dad passed in November but I will count them
all as friends. I had many care company's in before honeysuckle and I can honestly say they are the best around Wiltshire. Thank you for your care and support over the last year, and have happily recommended them to those that needed a quality home care company.
Reply from Sam Crewe, Business Manager at Honeysuckle Home Care
Thank you Karen for such a lovely review, it was a honour to care for your dad until the end of his life and was and will be a pleasure to care for your mum.
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Review from K G (Son of Client) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was referred through the NHS. We were very pleased with the presentation and the overall care.
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Review from Patricia l W (Wife of Client) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, kind, caring.
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Review from W B (Sister-in-law of Client) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle Home Care reacted immediately to our request for urgent help for my husband's brother last summer and did a full assessment the following day with care commencing 2 days after that. Each of the carers who visited over 5 months was well trained respectful, kind and mindful of the need for
Covid security. Each took the trouble to speak to my brother in law valuing him as an individual not just as a client. Our request to increase visits was dealt with immediately and on the one occasion when we needed out of hours help it was provided immediately and much appreciated by us living 3 hours away. The staff went over and above with assistance eg buying a new kettle or a pint of milk to take to the house. We loved the app which enabled us to get a report daily after their visit. On admission to residential care, the team kindly cleaned throughout the bungalow and facilitated the move by doing Covid testing. Overall we were delighted and wouldn't hesitate to recommend this company.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care
It was a pleasure to care for him and the team are so pleased he has settled well into his new home by family and the sea.
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Review from Patricia L (Sister-in-law of Client) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased to be able to leave a review for Honeysuckle Home Care. For several months they provided care for my terminally ill relative. The level of care given was exceptional, often under very difficult circumstances. My relative was confident that she was receiving the best care possible and looked
forward to the carers’ visits. Nothing was too much trouble and, as her next of kin, I was kept up to date with any problems that arose.
I live some distance away and was always contacted to make an extra visit if I was needed.
I am so grateful that when the time came I was called by the carers to be by my relative’s side. When it became clear that I was not going to be there in time two carers stayed with her until I arrived. They were very supportive to me and I am so extremely thankful for that. They have also contacted me since to check that I am doing ok.
I highly recommend Honeysuckle Care who will provide an excellent service to those in need of help at home.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care
Thank you for our lovely review, It was a pleasure to deliver the care and an honour to be there until the end, I know her wish was not to die alone and we fulfilled that for her. Take care and keep…read more
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Review from R S (Daughter of Client) published on 24 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Honeysuckle Home Care provides a kind, flexible and responsive service. Notes made by carers are useful and reassuring for relatives to review. Presence on the High Street makes access to managers, when required, very easy.
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Review from Paul G (Son of Client) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care of my mother couldn't have been put into kinder honest and caring Hands. An amazing team, male and female. Caring professionals and above all humans, not just machines. Good for a laugh and helpful when there's an odd tear. A local team doing all hours and I'm amazed how well they've coped through
Covid. Keep up the good work. Royal Wootton Bassett doesn't know how lucky it is. Many Thanks.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care
Thank you Paul, it was an absolute pleasure to care for your mum, she is sadly missed by all of us.
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Review from John B (Client) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I returned from a long hospital stay, everybody at Honeysuckle Home Care looked after me with efficiency and thought. Both the live in carers and subsequent day carers were helpful and did everything I needed. I can highly recommend Honeysuckle Care for your at home health care.
Reply from Joanna Lander, Registered Manager at Honeysuckle Home Care
Thank you John for your review, your last email to us made us smile and your Christmas breakfast looked lovely.
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Review from Mandy L (Daughter of Client) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honeysuckle Home Care has been incredibly supportive and reactive over the last few months. Reacting to and liaising with the social worker allocated to Mum. During a very busy Christmas period, increased Covid and a national care crisis, they have managed to recruit new staff to provide Mum with care
8 hours per day, 7 days per week (previously 4 hours/ weekdays only). All within one month of the request being made.
The communication from the support team is great and the work from the care team has been a fantastic support to me - and Mum.
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Review from Eddie W (Father of Client) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I asked Honeysuckle Home Care to provide at short notice some additional care to that which my son was already receiving from the in house company at his supported accommodation. I found their staff to be compassionate and ready to go the extra mile in the difficult circumstances we found ourselves
in.
I have no hesitation in recommending them to care for a relative or friend that find themselves in need of compassionate support.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Honeysuckle Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Honeysuckle Home Care is calculated as follows: ( (203 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 246 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Honeysuckle Home Care is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (4)

Joanna

Joanna Lander

Job Title: Registered Manager/Owner Joined: 2021

Jo has over 30 years of experience within the Health and Social Care Sector, starting her career journey as a care worker and progressing over the years to become the care director of a well-known national company, building an extensive knowledge of the sector along the way.
Jo’s passion for her family and delivering high-quality person-centred care to those in need led her to open Honeysuckle Home Care Ltd with her children, Lucy and Sam, where family truly is at the heart of everything, we do at Honeysuckle Home Care.


Jo’s passion and drive for delivering high-quality person-centred care and helping others filter through to each staff member, ensuring that Honeysuckle Home Care truly is one big family, allowing both staff and clients to truly feel valued and a part of the Honeysuckle family.

Lucy

Lucy Crewe

Job Title: Care Director Joined: 2021

Lucy has over 7 years of experience working in the Health and Social Care Sector, building her own knowledge and experience along the way.


Like Sam, Lucy has been around the sector in childhood, learning from Jo the importance of delivering high-quality person-centred care to those in need and the impact this can have.


Lucy plays a pivotal role here at Honeysuckle Home Care Ltd, working with the client relations team and carers alike to ensure that all care delivered is in line with the clients’’ expectations of time and frequency, while at the same time ensuring that the client's needs are met in full.

Carren

Carren Buckland

Job Title: Training & Compliance Manager Joined: 2021

Carren has worked in the Health and Social Care Sector, in a variety of different settings, with over 20 years of experience in the sector.


During this time, she has developed a passion for ensuring the provision of high-quality person-centred care, believing the key to this is access to high-quality training and quality assurance processes for all levels of staff.


During her experience, Carren has achieved many qualifications, starting as a carer and achieving her Level 2 NVQ, then working her way to senior carer and obtaining her RQF Level 3 in Health and Social Care. Before developing her own abilities to be able to ensure high-quality training to other staff members further by completing her TAQA assessor and Education and Teaching qualifications at Level 3.

These qualifications have enabled Carren to be in a position to support individuals through their apprenticeship journeys as a development coach for a large nationwide training provider. Before moving on to achieve her TAQA 4, allow Carren to work as an internal verifier and play a role in the support of internal quality assurance processes and further assist more individuals with access to high-quality training within the Health and Social Care Sector.


Carren has recently joined Honeysuckle Home Care Ltd full-time as the training and compliance manager, working alongside other members of the senior leadership team. Thus, enabling Honeysuckle Home Care Ltd to remain responsive to the ever-changing fast-paced Health and Social Care Sector. While at the same time working to develop Honeysuckle Home Care Ltd’s internal in-house training program, as her role as the company’s first aid and moving of people trainer.

Samuel

Samuel Crewe

Job Title: Finance Director Joined: 2021

Sam joined Honeysuckle Home Care Ltd as the youngest member of Honeysuckle Home Care Ltd’s senior leadership team, working alongside his mum and sister, in this unique family-run business.


Through Jo, Sam has been involved in the Health and Social Care Sector, learning while young the importance of delivering high-quality person-centred care and seeing the impact this can have on an individual’s life.


Sam works hard to oversee the financial aspects of the business, in his position as the financial director. Thus, allowing Honeysuckle Home Care Ltd to be able to truly invest in continuous development opportunities for all and the growth of the business. Furthermore, ensuring that Honeysuckle Home Care Ltd are in a position to be able to source good high-quality external training, which further enables all staff to not only grow personally but ensures that all practices remain up to date. Further ensuring that all Honeysuckle Home Care clients are afforded the highest quality of care at all times

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