Ency Care Ltd

Cavendish House, Plumpton Road, Hoddesdon EN11 0LB
Review Us
8.4 11 Reviews
  • Ency Care Ltd, Hoddesdon
Show Ency Care Ltd on the Map

Care Provided by Ency Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28

Please contact the provider directly for information on costs

These prices are only a guideline, please contact Ency Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Ency Care Ltd

Person in charge

  • Uloma Opara (Registered Manager)
Are you the Owner/Manager of Ency Care Ltd? View your Advertising Options

Ency Care Ltd Reviews (11)

8.4

Ency Care Ltd has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years.
Over all time Ency Care Ltd has 11 reviews.

Overall Experience
  • 7
  • 3
  • 0
  • 1
  • 0
Date Published
  • 11
  • 1
  • 2
  • 2
  • 9
Reviewer Connection to Ency Care Ltd
  • 5
  • 2
  • 2
  • 1
  • 1
Total of 11, showing 1-11
Review from Joan B (Wife of Client) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with everything so far.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very positive experience from the outset. A warm, person centred care agency who put client needs above administrative details. My mum has been very happy with the care provided, which has been consistent, patient and kind. The same carer arrives punctually at the agreed times, giving mum the support
and routine that she needs. This consistency helps her feel safe and secure. Communication is very good, if the carers are concerned they immediately contact me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue G (Daughter of Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with Mum's care, she is treated with respect and kindness, the carers Mum has are on time and any changes that I ask them to do they are happy to do it. In the short time we have had carers my mum feels a lot more safe and looked after.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A V (Daughter of Client) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent agency with superb staff. The two ladies who come in turn to see my mother treat her like a mother figure. They are polite, loving and very respectful. They remembered her birthday and even bought her a gift. Amazing! Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C S (Client) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first meeting with a lady from "Ency Care" I felt relief that finally I was going to be cared for properly and in the way I wanted. The carers are reliable and I know who I am going to get each day. The carers listen to my needs and requests and we have a laugh most days. I feel uplifted
and refreshed by their presence which I never felt before. "Thank you Ency Care"
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathie B (Client) published on 9 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
On their first visit, the two female carers came with a male chaperone. I was very impressed by this. I've never had carers before and the carers shared useful information with us about things to buy i.e. disposable bed sheets and dry wipes. They were very happy to follow my existing routine as much
as possible, the big difference being that they used a hoist to lift me but normally my husband would lift me. They were always cheerful and punctual. Although this was an experience I was dreading, it all worked out well in the end.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P S (Daughter of Client) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initial assessment was very informative of the services that Ency Care provide terms and conditions are very clear and fair to the service user.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane C (Daughter of Client) published on 8 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ency Care provided top-class support to my father during the last few months of his life. They provided the same carers every day, twice a day. Both carers were delightful – extremely helpful, kind, imaginative, efficient and reliable.
They even bought birthday and Christmas presents for my father!
They were great fun and always brought smiles to our faces, which was greatly appreciated. Bravo, Ency Care! I would thoroughly recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David R (Husband of Client) published on 4 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ency care has been providing care and support for us since September 2021. I cannot thank them enough for helping my wife make an amazing recovery and continue to support her and myself. They have provided live-in care, personal care, and housework. Always on time and fun and friendly, and become good
friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David F (Husband of Client) published on 4 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Usually, turn up on time, but if running late they do inform.
Head carer is a Nurse so quite knowledgeable, some difficulty initially with the Electric chair and Hoist but willing to learn so over time not a problem.
Courteous respectful attitude and willing to go the extra mile should it be required.


No

timesheet provided, but this is not a problem because they only leave when the job is completed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jill D (Relative of Client) published on 21 June 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very disappointed with this company. Started the contact in January 2022. All was well to start but things started to decline. No timesheet or log-in book was left on premises despite several requests. Could not guarantee that the hours stated were those that were actually worked. A very bad attitude
which our relative was not happy with. We, therefore, made a decision in May to change care providers. I would not recommend this company hence the rating of 2.
Reply from Uloma Opara, Registered Manager at Ency Care Ltd

It was unfortunate that the review writer who is not the direct relative could write a false review against the company who did their best in looking after the client. The direct relative was OK with our services. But from the very first day, this review writer was unfriendly to the carers without any known reason. The client was given the best of care and the carers spent extra time giving her the best of attention. We are using a digital clocking system, which was explained to the relative. That on request, any information will be emailed/texted to them. They were well informed of any changes via email and text messages. As much as the client was very happy with all visits, the review writer was never friendly to the carers which makes the carers very uncomfortable when she is around. Giving the company a bad review is not coming as a surprise because she never appreciated our effort from the beginning.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Ency Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Ency Care Ltd is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ency Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ency Care Ltd

What Type of Services does Ency Care Ltd offer?

Ency Care Ltd offers Home Care.

How many Carers does Ency Care Ltd employ?

Ency Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ency Care Ltd to verify any information. View our terms and conditions. Ency Care Ltd has an Basic Service - more info.