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Our service begins with a minimum duration of 15 minutes per call and extends to comprehensive 24-hour care.
Multi-Care Community Services North Hertfordshire has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Multi-Care Community Services North Hertfordshire has 1 review.
Review from Robert B (Client) published on 30 August 2023
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Jesse Llacer, Director at Multi-Care Community Services North Hertfordshire
We apologise deeply for the distress caused by the termination of Multi-Care North Hertfordshire services, which has understandably left you dissatisfied. The decision to cease services in your area was made with careful consideration.
Please be assured that the decision to cease services in your area was not taken lightly. According to the terms outlined in the contract signed by all our service users, we provide notice in situations where unforeseen challenges.
We appreciate your positive feedback about our carers. While we understand your concerns about our MD and manager's approach, and the perception of overlooked complaints, rest assured, we take all complaints seriously and are committed to improving services.
We deeply regret that your experience has been challenging, and I sincerely hope that this letter provides clarity on our perspective while effectively addressing your concerns. Thank you for taking the time to express your concerns. Your input is invaluable to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.3 (1.333) out of 10 for Multi-Care Community Services North Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.333 for Multi-Care Community Services North Hertfordshire is calculated as follows: ( (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Multi-Care Community Services North Hertfordshire is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Multi-Care Community Services North Hertfordshire to verify any information. View our terms and conditions. Multi-Care Community Services North Hertfordshire has an Basic Service - more info.
