Your Quality Care Services (Elmbridge)

Elmbridge Road, Essex Drive, Cranleigh GU6 8TR
Review Us
9.6 6 Reviews
  • Your Quality Care Services (Elmbridge), Cranleigh
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Jade Hill (Manager)
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Your Quality Care Services (Elmbridge) Reviews (6)

9.6

Your Quality Care Services (Elmbridge) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Your Quality Care Services (Elmbridge) has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
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  • 6
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Reviewer Connection to Your Quality Care Services (Elmbridge)
  • 2
  • 2
  • 1
  • 1
Total of 6, showing 1-6
Review from Jo R (Daughter of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not know what I would do without Dad's care package. He would certainly not be able to live independently living still. Besides that it's not just care as a function/service it's company for my father, it's a cheerful face, it's a daily check-in with him, conversation and so much more. I couldn't
single any out, they are all lovely, friendly, and supportive.
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you for your kind words; we enjoy visiting your dad each day! We will share your review with the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jack T (Grandson of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your Quality Care Services has been looking after my 87-year-old gran who has dementia for some time now and has been superb. They are always available at any time of the day if I need to make any requests or check up on any aspect of her life. They are always quick to react to any emergency and they
keep me up to date with any situation, giving me peace of mind as I live quite far away.
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you for such a lovely review, I know all the staff are fond of your nan! We will pass on your kind words to the staff team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Timothy G (Son of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Your Quality Care Services over the past year to help care for my 93-year-old mother who has dementia. I can not praise the carers and the manager who organises the care enough. They have a very professional approach and deal with all problems that arise quickly and efficiently and
in a very calm way. Nothing is ever a problem and the response time to any query is always very quick. Thank you!
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you so much for your lovely review of the care we provided to your mother, the carers have enjoyed getting to know her. I will ensure I pass on your comments to all involved in your mother's care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diana W (Niece of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Quality Care Services are an agency situated within Elmbridge Retirement Village in Cranleigh. They specialise in the care of the elderly, including dementia but also physical health issues. The benefits they have of being situated on-site is their direct access to the visiting GP, eg. To organise medication.
The staff can also quickly help in an emergency such as a fall or recognise symptoms of infection. They are literally 5 minutes away! Visits are flexible if needed. The care staff are very professional, and the calibre of nurses, experienced and extremely caring being observant for any changes in the client's health. They provide hot meals, prompt personal care and always make my aunt's choices, wishes and dignity a top priority in a kind and friendly way. They help with laundry and shopping. The care with this agency is extremely well organised but surprisingly reasonably priced. The peace of mind knowing my aunt's wellbeing is in their hands is such a blessing. Highly recommend.
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you so much for your comprehensive review, it is always a pleasure to know that we are doing a great job. I will pass on your comments to all staff who care for your aunt, I know they all enjoy spending time with her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline L (Daughter of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers give me peace of mind when I am away or not available. Prior to starting to use them last year I felt unable to take a holiday, just in case anything untoward happened to my mother who is 93. Now I can go away knowing that there are people who know her and understand her needs. My mother
is very happy with the lovely staff and they always treat her with kindness and patience and they respect her independence. I know as she gets more frail, that I can increase the care given and she will be in very good hands.
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you so much for your extremely kind review, we are always happy to spend time with your mother and we are pleased you are able to go on holiday feeling reassured. I will ensure your kind words are shared with all the staff involved with your mother's care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graham S (Son of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were excellent in the care and service they provided the live-in carers were all nice and provided great support to Mum and the backup support when needed providing the extra companionship kept mums spirits up.
Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you so much for your lovely review, it was a pleasure caring for your mum. I know all the staff team miss her. I will pass on your kind words to all the staff involved in your mum's care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Your Quality Care Services (Elmbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Your Quality Care Services (Elmbridge) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Quality Care Services (Elmbridge) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Your Quality Care Services (Elmbridge)

What Type of Services does Your Quality Care Services (Elmbridge) offer?

Your Quality Care Services (Elmbridge) offers Home Care.

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