Your Quality Care Services (Elmbridge)

I do not know what I would do without Dad's care package. He would certainly not be able to live independently living still. Besides that it's not just care as a function/service it's company for my father, it's a cheerful face, it's a daily check-in with him, conversation and so much more. I couldn't single any out, they are all lovely, friendly, and supportive.

Your Quality Care Services has been looking after my 87-year-old gran who has dementia for some time now and has been superb. They are always available at any time of the day if I need to make any requests or check up on any aspect of her life. They are always quick to react to any emergency and they keep me up to date with any situation, giving me peace of mind as I live quite far away.

We have been using Your Quality Care Services over the past year to help care for my 93-year-old mother who has dementia. I can not praise the carers and the manager who organises the care enough. They have a very professional approach and deal with all problems that arise quickly and efficiently and in a very calm way. Nothing is ever a problem and the response time to any query is always very quick. Thank you!

Quality Care Services are an agency situated within Elmbridge Retirement Village in Cranleigh. They specialise in the care of the elderly, including dementia but also physical health issues. The benefits they have of being situated on-site is their direct access to the visiting GP, eg. To organise medication. The staff can also quickly help in an emergency such as a fall or recognise symptoms of infection. They are literally 5 minutes away! Visits are flexible if needed. The care staff are very professional, and the calibre of nurses, experienced and extremely caring being observant for any changes in the client's health. They provide hot meals, prompt personal care and always make my aunt's choices, wishes and dignity a top priority in a kind and friendly way. They help with laundry and shopping. The care with this agency is extremely well organised but surprisingly reasonably priced. The peace of mind knowing my aunt's wellbeing is in their hands is such a blessing. Highly recommend.

The carers give me peace of mind when I am away or not available. Prior to starting to use them last year I felt unable to take a holiday, just in case anything untoward happened to my mother who is 93. Now I can go away knowing that there are people who know her and understand her needs. My mother is very happy with the lovely staff and they always treat her with kindness and patience and they respect her independence. I know as she gets more frail, that I can increase the care given and she will be in very good hands.

The staff were excellent in the care and service they provided the live-in carers were all nice and provided great support to Mum and the backup support when needed providing the extra companionship kept mums spirits up.