Home Instead (Glasgow North)

My husband's visits have been excellent, interesting and challenging. Our only problems have been with administration. Getting in touch with scheduling at short notice has been difficult and the finance team have not returned calls despite several attempts at emails, passed messages and phone calls. We were debited with over £1000 in August without an invoice, explanation or refund. There is still no response.

Mum has Alzheimer's, is 91 and lives alone. Although her cognitive ability is now quite compromised, her zest for life and her need to be 'up and out' hasn't diminished. HI befrienders attend twice a week and it has lessened the feelings of guilt/worry that the family feel when Mum can't be seen by one of us. The befrienders are prompt, friendly and knowing how Mum's been and what she's done via their updated notes on the app keeps us informed of her time spent with them. If, on occasion, an alternative befriender needs to visit Mum, the Co-ordinating Team contact us in advance so that we can prepare Mum for this which is helpful. Mum's Care Plan contains lots of info that we've been encouraged to add to as required to suit Mum's changing needs and also to share things she enjoys doing. Communication with the office is clear and response times to queries are quick. We're very pleased with the service and feel reassured Mum is in good hands with the care provided by Home Instead.

I highly recommend HomeInstead both the office staff who will respond quickly to any query or request and the carers who look after her.

They take a huge amount of stress off my shoulders for which I am very grateful. Mum has male and female carers and each plays to their strengths . The different approaches provides stimulus which has allowed Mum to remain at home.

My husband was receiving care from one of Home Instead's care orofessionals. Sadly, he passed away in February of this year and I realised the importance of maintaining the care that was provided as I also required care and companionship. Home Instead match the carer to the client as much as possible and I have a great rapport and friendship with my carer. This service is invaluable to me and I look forward to my weekly visit which attends to my needs.

Home Instead continue to care for my Dad with kindness and respect. The care professionals use their initiative, common sense and encouragement. They are able to help with extra support when we require and the schedulers are quick to reply to requests. Thank you !

We have a regular team of carers who carry out their tasks professionally and with great care. They are always on time , cheerful and all clearly enjoy what they do. We just have a teatime visit but the companionship they provide is almost as important as the meal itself . The details of every visit are put on the app which is very useful as to how they found her that day , if she hadn't eaten lunch etc or any concerns . We are always notified by the office if a time or carer is going to be different for any reason and have always found the admin staff very helpful and accommodating . We would have no hesitation in recommending Home Instead

I have no reservations at all in recommending Home Instead to others who may need help and support to look after their family member

We have found the carers to be very helpful, friendly and willing to adapt to what ever is required. They are alway very punctual and pleasant. No task is too much trouble for them. They are giving me peace of mind that my parents are well looked after.

Home Instead are experts in recruiting exceptionally high-quality carers ... They are committed to being as flexible as they can be to navigate hurdles ... They respond quickly and professionally to all queries ... Our live-in carer has been with us for over four years now, and the quality of care that has been provided has been beyond anything we could have hoped for ... The arrangement in place has sustained my parents in a state of optimal health, and their quality of life is just wonderful ... Having experienced both, I can testify to the superior quality provided by live-in care as compared with care home care ... With the best will in the world, care homes simply cannot come close to the bespoke, one-to-one care provided by live-in carers from Home Instead ... Thank you so much.

First time using Home Instead for my elderly Mum, whilst I was on holiday and both Mum and I were very pleased with the service. I appreciated the home visit by the managers prior to the service starting and their attention to detail when discussing exactly what Mum's needs were. I would recommend this service and would use again. Thanks to Megan and the team.

Homeinstead was recommended by a friend of my 88 year old Aunt who needed home care from April 2025 after a formal diagnosis of dementia. I am based in London, she in Glasgow, so knowing that a carer would visit daily provided peace of mind. She enjoyed the visits and the company and quickly became used to the care team. The office kept me informed of her well being and the app provided a useful track of what each visit entailed. My Aunt has recently moved to a care home so the service has been discontinued however I would be happy to recommend Homeinstead to others who need care for a relative. With regard to the cancelling of the service there is a 4 week notice period. I appreciate that for any business having clients change/cancel appointments at the last moment is a challenge and they clearly have a right to charge. I think however that 4 weeks notice is quite a lot given the age/health of their clients for whom unexpected events can occur at short notice.

I would absolutely recommend them as a safe and reliable service .

Home instead provided care pro to my mother for nearly 4 years. We were promised quality carers, good compatibility and full management. All we needed to do was visit. It took best part of 3 years during which numerous carers were provided who were totally the opposite. There was a general lack of communication with the company and an apparent high turnover of office staff. Through 3 years of trial and error, but mainly the latter, two very good carers were eventually found and supported my mother till the end. Unfortunately in the last 15 months of our relationship with the company the finance department were completely incompetent through lack of invoicing, communication, notification of cost increases, clarification of expenses and a change in payment procedure.

So in brief - a lot of perseverance, a lot of stress, a lot of broken promises, incompetent senior management and overall in my opinion, poor value for money. I can only say thank goodness for the two girls (carers)

My mother has received care from Home Instead for that last 4 years. Over that time she has met a number of the care professionals who have all been excellent with her and treat her with kindness and dignity. Her needs have changed over that period and Home Instead office staff have been very understanding of this and have accommodated visit changes - prioritising care professionals that she is familiar with, which is so important for someone living with dementia.

She developed a very close bond with her main care professional who is just fabulous .This has been a great comfort to our family as she has spent time with mum and we have been able to relax knowing she is in such good hands - and that they are enjoying their time together.

We would not hesitate to recommend Home Instead to other families - thankyou all!

The staff are very good communicators and always there for you if you need their help.

We have had the support of Home Instead ( Glasgow North ) for over a year now with care for our Mother aged 94. This support has been a perfect solution to keep her in the comfort of her own home, whilst receiving the daily help and companionship she required. We cannot recommend the carers more highly. Each and every carer brought personality and a huge warmth to their visits, which was so re- assuring to our family. Not only did they complete all personal care and day to day assistance in a respectful and cheerful manner, they were happy to join Mum in jigsaws and Upword games, which she has always loved. They were able to bring ideas to us to enhance Mum's care and they all took time to engage and chat and to draw out memories from the past and to make our Mum laugh. The daily online updates via the Home Instead app were brilliant and gave us huge comfort. We have very reluctantly now moved Mum into residential care in Bearsden, but we will miss you guys!! Thank you all.

Hi Home Instead provided personal care for my mum from January until Match 2025. My mum was recovering from a knee replacement so her mobility at first was very limited for the first weeks. All carers that attended to mum where all very good. The support mum and received was very good. I would be happy to recommend Home Instead. They provided care to my dad for four years before he sadly passed away. As a family we appreciated there support. I would have no hesitation in using them in the future.

I called Home Instead to arrange a package of care for an elderly relative. An assessment was completed within a few hours and the package of care commenced that night. This gave our family a great peace of mind. All staff were so helpful, efficient and courteous.

All ladies were so respectful and caring.

Thank you for providing an excellent invaluable service.

My sister was desperate to get home for her last few days - without your team this would have been impossible. She had 24 hour care and nothing was too much bother for any of your providers who were also very caring and considerate to family and friends. All of them went way beyond any care that we had envisaged. One of them said that she treated everyone as if they were a member of their own family and that was certainly true of all the team caring for my sister. Her nephew and I have the consolation of knowing that she died happy and at peace - we cannot thank you enough.