Home Instead (East Cheshire)

I would not hesitate to recommend Home Instead for post-operative support at home.

Lovely staff and great reliable service.

My experience with Home Instead has been first-class. The care for my mother has been exemplary in terms of care kindness and attention and companionship. Communication with the office has been clear and consistent.

We would highly recommend using Home Instead East Cheshire. They have cared for my Mum for the last year and a half. All the staff do a fabulous job and she looks forward to them coming. They are more than happy to adapt to her ever-changing needs which enables her to carry on living in her own home.

The staff were very caring and attentive. Easy to talk to and management were always available to answer questions.

The manager at Home Instead works very hard to make sure carers fit my Mum's personality. I often need to add care to fit my business commitments and one of the staff always finds a solution, sometimes at very short notice, to alter the schedule. Carers are really kind and supportive to me and most importantly Mum, and very conscientious and reliable.

Home Instead was recommended to me by a couple of people and has lived up to my expectations. Currently, just an hour morning and evening gives me the peace of mind that my mother, who is a type one diabetic and suffers from dementia, is in safe hands when we are away. I can rest assured that her injections have been done correctly, she has taken her medication and has eaten well. Mum's carer is a perfect match for Mum, very gentle and calm, loves Mum's dog and nothing is too much trouble. Her notes on the portal are detailed giving me reassurance that all is well. Home instead is professional and thorough, and all my queries have been dealt with efficiently. The service is flexible, and consistent, which gives me reassurance that should Mum require more support in the future they will be able to meet her needs as and when required.

We would be happy to recommend Home Instead.

Home Instead (East Cheshire) has been providing caregiver and companion services for my mum for 3+ years. The team are all super, they are very caring and considerate with my mum engaging her in lively conversation and taking the time to build their own relationship with her. The entire Home Instead team is very accommodating, responding to our questions and requests in a timely manner. I find the Home Instead portal particularly helpful, it lets family members get a view into how each home visit has gone. I live far away from my mum so the daily updates give me confidence that she is getting the home care she needs. Home Instead is there when family cannot be and I would highly recommend them.

The team have been extremely good with the care offered to my Dad. They were very helpful when I had to go into hospital, nothing was too much trouble to make sure not only that he was cared for but that I was supported too.

Home Instead has been providing an absolutely exceptional service for my mum. The staff are all wonderful, so kind and caring and my mum loves her daily morning visits. Right from the start they have been so professional, listening carefully to our requests and going out of their way to fulfil them. I would 100% recommend Home Instead and it's such a relief for myself knowing that my mum is in good hands. The ladies who care for my mum are so friendly, she completely feels at home with them and they work really hard to complete their tasks. Both my mum and myself couldn't be happier. Thank you.

Home Instead has always been well-organized and prompt to reply to communications. The initial interview was thorough and conducted in a friendly manner. The carer allocated to my Mum was a really good match and my Mother looked forward to and enjoyed the companion visits, doing the shopping and laundry together. New carers were always introduced by someone that my Mother had already met. Although my Mum only used the Home Instead services for about 6 months this did extend the time that she was able to live in her own house before deciding to move into a care home and this greatly improved her quality of life during this time. Many thanks to the staff at Home Instead for running such a professional and personal care service.

Very prompt response from office when needed.

My thanks to all for a great service.

We have confidence that our parents are getting all the care and requirements they need and have helped relieve the pressure and burdens on us.

Home Instead has been extremely supportive to me, as I live far away from my dad and it’s been a great comfort knowing that he is in the caring hands of such a wonderful team. The communication is excellent and I never feel rushed on the phone, there is always time to sort out any worries I may have. My dad is having two calls a day and I know he looks forward to the banter and companionship from the carers, alongside the personal care they provide. Always a smile and a joke, when he’s a bit down and they always make sure he’s settled and comfortable before leaving, even if that means going over time a bit. They make sure that Dad is offered a variety of foods and if he refuses his meal, or doesn’t eat much, they double up on deserts and endless cups of coffee/tea /juice etc. He never goes hungry and is well-hydrated. They sit with him and discuss the morning newspaper or chat about past hobbies and interests or watch a bit of morning TV together. Home instead is an extended family, when family can’t be there.

My husband has frontotemporal dementia benefits so much from having a companion service from Home Instead every week. He goes for a walk and coffee and a good chat with his companion, and it really helps us both that he is able to chat with someone different. His companion is really nice, patient, friendly and caring, and she supports what he wants to do during the time he is with her - she has become his friend, which is lovely. We have found the Home Instead team very helpful and flexible to our needs. They always respond very quickly to any changes we need to our schedule of care. This fills us with confidence for the future if and when we need to access more care in the home for my husband. We would recommend them very highly.

From the moment my mum and I had our initial meeting with the manager from Home Instead, we felt confident we were in good hands. The staff and care provided are exceptional. The business is very well managed and organised but never loses the personal touch. Any queries are dealt with swiftly and effectively. The staff provide wonderful personal care for my mum in her own home. Since we have had the carers from Home Instead, my mum's life and mine have been enriched. Huge thanks to all the staff.

So far I am very satisfied with the quality of care received. I have felt comfortable with all the careers that have come to give me support. Communication between myself and the staff in the office is very good indeed. I feel comfortable knowing that I could ring up with any queries or concerns and be listened to and respected. The carers all engage in meaningful conversation and take an effort to get to know me and my family and my likes and dislikes.

I like these people. They have looked after me for a number of years and their carers have become my friends. I recommend them strongly. If any conditions of their work change, they explain it to me fully.