Home Care Providers Owned by Nationwide Care Services Ltd in West Midlands

provided her with the support she needs.
Thank you all

written down.

as my husband. Thank you!

bed downstairs and equipment, couldn't have done it without them. Were there for us with advice and helped set up meetings with OT and social worker. Highly recommend Nationwide.

service user, the manager was able to provide the evidence needed to stop the claim against my friend.

care, down to emptying of commodes, and leaving mom in a safe environment. None of these things got sorted, so today I tried to contact the managing director, still no call back by 3 o'clock today, but a call from social services saying the company have handed the package back. Please think twice on using this company they are a disgrace.

evening visit may not be required!

used to the carers as time has moved on, and I find them to be very understanding. I am happy for them to leave early.

new app that they have created. It’s amazing. I know what time carers arrive and left and what they have done. When I do see him over the weekend he seems healthy and I can tell he has been well looked after. The one thing that does get annoying is the constant phone calls I get. I understand they want to keep me informed but I would get a call every day with minor things such as “your dad's regular carer is off so it’s going to be a replacement” or “carers are gonna be running 20 minutes late”. As long as he gets carers I’m happy.

father had a fall, the carer was with him for 4 hours waiting for paramedics. This company does go above and beyond and I cannot praise them enough.

doctor advised.
Not only did this carer not know the difference between constipation and diarrhoea and thought anti-diarrhoea medication was to make you poo more but her managers were also of the same opinion. When it gets to this level of stupidity and ignorance I lose faith in the whole organisation.

our mom were absolutely angels and we can’t thank them enough sincerity and even shared tears and emotions of their warm caring hearts.
Thank you all.

is sent, again and again, several times I had to ring them to inform that the carer has not arrived instead of lateness, no action is taken. I had to cancel some calls due to lateness, I had work instead,( I am the 80-year-old father) my son uses this company, had to cancel transport service several times, which had been booked to take him to the day centre. Received a call from social services; that they do not wish to care for my son, the reason given, I had a dog with behaviour issues. I have a small 11-year-old dog, who follows my daughter-in-law but would not come in when the carers were in any way, the dog is very friendly. I am not sure what behaviour problems they have encountered and was not clarified with family. Care behaviour attitude?

do things how Mum wanted, and in one carers own words, "care for my client as I would care for my own relative". On two occasions the carer found my Mum poorly on arrival and acted promptly by calling the ambulance and contacting me. The office staff were also very efficient whenever I had cause to speak to them and organised the care arrangements very effectively.

to interact are now causing issues with my wife's mental state. She can no longer cope with the constant change of carers and has become very agitated and fearful.