Home Care Providers Owned by Nationwide Care Services Ltd in West Midlands

I have decided to report to social services as one don't know what the other is doing.

Have provided my mother with assistance washing, getting ready and putting to bed. The carers have been kind, friendly and patient.

I am satisfied with the care I received and the carers are polite and caring and I am treated with dignity. I am happy to have them and the greet me with a conversation to check how I am and how I am feeling.

How they keep sp sp happy when they have such long hours to work is very praiseworthy.

Phone calls to management have greatly improved and are answered with obvious care and a real attempt to satisfy a client's needs. Phone calls to them are often sometime in being answered.

I received a care package from Nationwide for a number of weeks. Hugely disappointed and concerned at the poor standards of management, inconsistent care standards and poor time keeping. Management responses to complaints were poor, when they eventually deigned to reply. Carers are clearly pressured by management whose main motivation is profit and not quality care, which affects service and morale. Avoid at all costs.

Maira has been very efficient + caring of Anne, whenever she's visited. Apart from caring for Anne, I know that I can trust her to prepare our meals on her own + prepare everything for bedtime, including milk (warm for Anne) + and cold for me.

Thank you all

Could not fault any of the carers who look after my husband - he is treated with dignity and nothing is too much trouble for them. He looks forward to their visits and they laugh and joke with him which he looks forward to daily. He is dyslexic and does not write or spell. He has agreed with all I have written down.

We can't thank the carers who attend to my husband enough. They treat him with respect and dignity. Nothing is too much trouble. They're also very vigilant, if they think there is a problem then they will let me know straight away. I feel that Nationwide is well-run and supportive to myself as well as my husband. Thank you!

Have received excellent service from Nationwide Erdington branch. The carers looking after my mother-in-law have been angels, so gentle and understanding with her. The last few months have been difficult, as her mobility has declined rapidly. There were 2 supervisors at the branch that helped arrange bed downstairs and equipment, couldn't have done it without them. Were there for us with advice and helped set up meetings with OT and social worker. Highly recommend Nationwide.

A manager at the home care provider was instrumental in supporting a friend of mine - she is the home care user. With the manager's swift action, we were able to avoid a heavy penalty that the service user would have incurred due to non-payment of a bill. By supporting me, and ultimately the vulnerable service user, the manager was able to provide the evidence needed to stop the claim against my friend.

I’ve used this care company for a good few months with problem after problem. The care manager is a waste of time. I’ve called meetings in which she attended my mom's property and promised the earth. Said she would speak to care staff regarding my mom's needs and still having problems with personal care, down to emptying of commodes, and leaving mom in a safe environment. None of these things got sorted, so today I tried to contact the managing director, still no call back by 3 o'clock today, but a call from social services saying the company have handed the package back. Please think twice on using this company they are a disgrace.

Turn up late for the teatime visit and suggest that the evening visit may not be required!

I am very pleased with the care my mother has received from all her carers. It's brilliant that we have regular carers that know my mum and me. The carers know the routine that Mum prefers and her likes and dislikes.

Care fine - no problems.

Disgusting behaviour from the staff in and out of the office, lie and hide things to cover their tracks. Abusive behaviour and lack of duty of care for clients. Also, treat the only few good carers like dirt, the rest of the carers need to change jobs because they have no care for others.

Service user for last four weeks, great professional carers. Always consistent with times so I know when to expect them each day. Respectful and courteous, they know my requirements exactly and always try to go above and beyond for me. Made me feel comfortable from the first day.

When they have done the job for my wife I am happy for them to go.

I am generally satisfied with the service. However, as I am waiting for a hip consultation, I am bed or chair-bound. My carers have to move me from one to the other to wash, dress and use the toilet. Sometimes, this does make me feel as though I am being rushed, otherwise, very caring. I have gotten used to the carers as time has moved on, and I find them to be very understanding. I am happy for them to leave early.