"Extremely impressed with the calibre of staff and support provided. Staff genuinely care for our son and always centre all activities /…"
Read all 21 reviews
Visiting Care from
£31.45
/ hour
Live-in Care from
£1,495
/ week
Whether you or a loved one requires daily, weekly, or live-in care, Nurseplus Care at home Hastings can help build a tailored plan to suit your every need.
Finding the right type of care begins ... Read more
Care Provided
Visiting Care
Live-in Care
Nursing Care/Nurse Led Care
Dementia
Nurseplus Care at home Reviews in East Sussex (21)
9.1
Nurseplus Care at home has a Group Review Score of 9.1 (9.124) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Nurseplus Care at home must have a Review Score.
from Gemma C (Mother of Client) published on 16 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Extremely impressed with the calibre of staff and support provided. Staff genuinely care for our son and always centre all activities / days out with his needs at the forefront. The level of care that has been provided has changed both our son's life and ours as his parents for the better.
Communication
has also been key and management are always available and at the end of phone to reassure, plan and communicate on the best possible way that works for us a family.
from Mark Leonard S (Son-in-law of Client) published on 9 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Amazing experience, both in calling, booking and staff who helped us. Very thorough and professional. Phoned up today at short notice. Within in 2 minutes all was sorted. Amazing company and even better staff. Thanks
Mark
from Zarah W (Mother of Client) published on 4 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Our home care providers go above and beyond to care for our son so he can attend school and his needs be met. We are very thankful for them and the rapport they have built to ensure our son is happy and comfortable.
from C B (Client) published on 2 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Carer was kind and helpful for the whole week.
Always willing and attentive. Cheerful but not too chatty which is what I needed when exhausted after surgery.
She kept on top of the laundry, getting it dry , ironed and back to us. Such a joy not to have to think about that or many other tasks she just
got on with.
I would recommend this carer.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home HastingsThank you so much for your kind words. We're so pleased to hear that your carer provided the right balance of support, attentiveness, and compassion during your recovery. Knowing that the little things - like laundry and daily tasks - helped make life a little easier is exactly why we do what we do. We truly appreciate your recommendation.
from A L (Client) published on 31 March 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Nurse plus are professional, trustworthy, confidential, caring, supportive and understanding. I don't know what I would do without them! Remarkable service tailored to the clients needs. I would recommend this service to my closet relatives.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home HastingsThank you so much for your incredibly kind words. We're thrilled to hear that you find our service professional, trustworthy, caring, and supportive. Knowing that we've made such a positive difference in your life truly means a lot to us.It's wonderful to hear that you feel our service is tailored to your needs-providing personalised care is at the heart of everything we do. Your recommendation to your closest relatives is the highest compliment we could receive.
from N C (Mother of Client) published on 31 March 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
Overall a good experience, my son likes the carers and enjoys their support. We feel nurseplus do their best to accommodate the hours and staff we request.
I feel it took us a while to get to used to agency and the office we're always happy to tweak calls and use regular carers upon our request.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home HastingsThank you so much for sharing your experience with us. We're delighted to hear that your son enjoys the support from our carers and that you feel we do our best to accommodate your preferred hours and staff.We understand that it can take time to get used to an agency, and we're so pleased that our team has been able to adjust calls and provide regular carers to suit your needs. Flexibility and personalised care are incredibly important to us, and it's great to know that you've experienced that.
from D B (Client) published on 31 March 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
All friendly, caring staff. They always looks after your needs and specifics. Calls are covered by various carers. All with different personalities.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home HastingsThank you so much for sharing your thoughts about our care service. We're delighted to hear that you find our staff friendly, caring, and attentive to your specific needs.
from L W (Mother of Client) published on 31 March 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Absolutely brilliant home care P.A service for my son, nurse plus are a reliable, friendly, trustworthy team who are always available to speak to, I appreciate the support and the fact that communication is so easy, their reviews on checking in with myself that my son is happy with every aspect of their
services is 5* couldn't be happier, complete peace of mind for me knowing my son is well looked after and happy, enabling me to do other things for myself. I would highly recommend.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home HastingsThank you so much for your wonderful feedback. We're absolutely delighted to hear that you feel our home care P.A service has been reliable, friendly, and trustworthy for your son. Knowing that you have complete peace of mind and that your son is happy with the support he receives truly means the world to us.
from Giles B (Son of Client) published on 21 March 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
Nurseplus Care have been absolutely exceptional in looking after my mum. You all looked after her so beautifully, taking great care to always treat her with great dignity and respect, and treating her as a human that needs love. You were all brilliant at chatting away with her and making each other
laugh. You never felt rushed and always took the time to give her everything she needed. You all brightened Mum's days with smiles and warm, caring words.
Two staff members in particular really went above and beyond to make sure that my sister and I always knew how Mum was doing and arranging care for her. You gave real personal care. We are incredibly grateful for your compassion and professionalism.
We cannot thank you enough.
Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home HastingsThank you so much for your heartfelt appreciation. It means a lot to us to hear that we made a positive difference in your mum's and your family's lives. Nurseplus Care at home is dedicated to providing compassionate and professional care, so it brings us joy to know we upheld these values while caring for your mum. Everyone deserves to be treated with dignity, and love, so we are pleased this was evident in all our interactions. Thank you for recognising our staff members who ensured your family was kept informed during your mum's care, we believe open communication should be at the core of all we do, and we're thrilled that their efforts made a difference for you and your family. Thank you for choosing us to deliver your mum's care, and for taking the time to share your experiences with us.
from David S (Son of Client) published on 19 March 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
Following discharge from hospital, my elderly mother was extremely weak, partially incontinent and unable to wash herself. Feeling unable to cope and realising her vulnerability to pressure sores, in desperation I contacted Nurseplus. That very same day a coordinator visited, assessed Mother's needs
and even inspected her for pressure sores there and then. Early next morning, the first carer arrived. The carers have all been excellent, without exception. Their attitude is extremely kind and Mother confirms that she receives a thorough, full body wash. Chatting with the carers and overhearing their interactions with Mother, they genuinely love caring for elderly people and take a real interest in the client. Finally, the office staff have been so flexible, understanding and accommodating when I have needed to suddenly suspend/restart visits due to further emergency hospital readmissions/discharges. Even on a Sunday evening, the phone was cheerfully answered by a human (not voicemail).
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home HastingsThank you for sharing your experience with Nurseplus Care at home during the recent challenging time for you and your mother. We're glad to hear that our services were able to provide the assistance you needed swiftly and effectively and it is lovely to hear our team was able to conduct a thorough assessment of your mother's needs promptly to ensure she received the necessary care without delay. We take great pride in our work and are thrilled to learn that you have found our care staff professional in their approach fills us with pride. Thank you for sharing your experience with our office staff and their seamless support during out-of-hours, we are pleased to know they were there when you needed them. Thank you again for entrusting Nurseplus Care at home with your mother's care. It has been an honour to support you and your family and we remain dedicated to providing the highest standard of care possible.
from H B (Daughter of Client) published on 13 March 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother received care three times a day for three months from Nurseplus. It was an excellent, reliable service. All of the carers who came genuinely cared for my mum. They were always kind and courteous and they did their best to keep her comfortable and as happy as she could be. They were all professional
but also very friendly and I liked the fact that we got to know the core group of carers who came on a regular basis and they got to know Mum and understand her likes and dislikes. That continuity made a big difference. Mum couldn't have been taken better care of in her final days. It was a big weight off my mind and a huge support to me.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home HastingsThank you for sharing your experience with Nurseplus Care at home. Your kind words mean a lot to us, and we appreciate being a part of your mother's care journey. We are delighted to hear that your mother received excellent care during your time with us and that our dedicated carers showed pride in working with you and your family members. Your recognition of their care, kindness, and professionalism is deeply appreciated. It is always our aim to build strong relationships with those we care for and those closest to them, and we are glad that the continuity of care brought comfort to your mother and yourself. Thank you for trusting us with your mother's care.
from J L (Mother of Client) published on 18 September 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
We have had a really positive experience of Nurseplus Care at home. We currently have the two carers coming in to support our child with complex support needs and behaviours that challenge. The provision has been professional and seamless, from initial consultation through to developing the care plan
and the support and daily updates provided. The carers are a great match for our child and so helpful, using their initiative, keeping the environment clean and tidy and being responsive and proactive during the day. We have felt very confident with the care that has been put in place.
from Yasmin B (Client) published on 1 August 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot thank Nurseplus enough for all they have done for me. All my carers are kind, courteous and always there for me! Nothing is too much of a problem. I feel at ease in their company and many of the carers are like friends!
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home HastingsThank you for your kind review, we are so glad to have helped you in this way. We know that the carers and branch staff enjoy your company too!
from K S (Mother of Client) published on 25 July 2023
Submitted via Website • Report
Overall Experience4.0 out of 5
Nurseplus have been very accommodating in helping to fulfill our package of care. The staff have been friendly and helpful. They have listened and followed instructions regarding my daughter's care. We now have regular and familiar staff, who have built a relationship up with my daughter, which is very
from A M (Son of Client) published on 25 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Nurseplus has provided a reliable and good service for my mum. She likes all the carers she’s had and they have all been professional, friendly and attentive to Mum. The office has been quick to implement anything we have needed to be added to the routine.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home HastingsThank you for taking the time to leave a review. We're really pleased that your mum has had a good experience with our carers and Hastings branch team. Please do not hesitate to contact the team if there is anything else that we can help you and your mum with.
from Kiah S (Client) published on 24 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I love having the carers really helping me with building up muscle strength and being able to go out places, playing with the animals, shopping and charity shops, meetings, tasters days, crafts and pottery making.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home HastingsThank you for taking the time to leave us a review. We are so pleased that your carers are helping you in such a positive way and taking you to all these great places, We'd love to see the lovely crafts and pottery you make!
from Mary R (Client) published on 11 May 2023
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I really did not want to have carers. My sons were worried about me because there was no reason for my fall. I was very pleased with the people who have helped me. They have been most helpful and pleasant. There are some minor things I can not get to do for myself and they make me more comfortable.
from Brenda B (Daughter of Client) published on 11 May 2023
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have found all the carers very efficient, caring and friendly. Mum likes them all. Sometimes mum can't get up as can be very unsteady on her feet and carers can't do their job, but this is understandable and not a problem. When mum is ok she is washed, dressed and put at ease. We have lots of smiles
but she can be lightly aggressive at times but this is coped with, with tact and kindness. Would like a regular time slot but realise this may be difficult.
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