Home Care Providers Owned by Nurseplus Care at home in Hampshire

All carers that came were very helpful, but the times they arrived was not consistent with the rotas, some times were very early and mum was still eating her breakfast.

We are very pleased with the service provided.

The care workers who work with our daughter are brilliant. They listen to her needs and act accordingly, offering invaluable advice and guidance when needed. They listen to instructions well and follow through. Their sense of humour stands up well to the teasing they are given and they have been a huge source of support to us all as a family

NursePlus are a great care company for my daughter, all staff including manager, clinical lead and carers have been so understanding and supportive. We have had a few issues finding the right carers at first but we have now solved that and I'm so glad we have some amazing carers for my daughter. The office staff make sure everything is up to date with regards to care plans and check in which I'm grateful for. I am happy that the carers take there time to get to know my daughter and her complex needs.

The care worker who comes to me is top-notch, but there's been a recent change of office management so things are in a state of flux at the moment. I feel that suitable settling/in time is required before I pass any comment.

Have been able to provide cover at short notice multiple times. Very reliable. Very trustworthy. Communication is excellent. Notes could be a little more detailed by actual hands on carers but the management are great, has helped me numerous times.

THANK YOU SO MUCH!

The carers that come in to look after my son and bath him are wonderful, they are kind, considerate and caring towards him. They have build a lovely bond with him that makes him happy when they come over. They are patient and gentle with him and they make him laugh. I feel very comfortable with them coming into our home and feel confident in their ability to care for my son.

Many thanks to you all.

I cannot thank NursePlus Care at home Gosport enough for the wonderful live-in carers they have supplied for my mother over the last year. They have the right balance of enabling her independence as much as possible but being there for the tasks she needs help with. It is a weight off my mind as I know she is safe and happy enabling me to enjoy my visits as a daughter rather than a carer.

I would 100% recommend Nurseplus Gosport to anyone who needs care or anyone's relatives who need it. Well done, keep up the good work.

I live in Scotland and visit regularly, it is a great relief to know there is such excellent support in cases of emergency.

Carers arrive and help wife have a shower and dress twice a week, then a carer will arrive so I can take a break and because of my disability the carer will perhaps hoover up for me or change the duvet covers for me, always make sure we have plenty of cups of tea or coffee, and that we are starting properly, they are always kind and very polite.

Overall we would highly recommend it to anyone looking for home care.

My father-in-law was treated with respect, dignity and care when he was at home and Nurseplus were looking after him. We were recommended Nurseplus by the hospital. He had his care increased, and at the time of his passing, he was having two carers - four times a day. Nurseplus are professional and organised - from the carers to the staff in the office. We talked and communicated regularly with Nurseplus as a family. All staff were friendly and hardworking. Thank you.

My overall experience has been super positive. The carers that have been assigned to us have been so friendly and helpful, just a pleasure to have in our home. This week I had an issue that required me to be at work unexpectedly and Nurseplus covered my daughter's care at short notice which was amazing service to receive. This company has given my family a new lease of life, my daughter has the best care (more like friends) which allows me to work knowing she is happy and safe. I wish I could stress more how supported I feel in the hands of Nurseplus! Thank you all.

My dad has been looked after by Nurse Plus Andover since April 2023. I have always found the staff to be friendly efficient and caring. Recently my dad had a short stay in hospital. His first night home he was distressed and disoriented. The carers that evening were so patient with my dad and showed such compassion and understanding. It took well over an hour for them to coax him onto the bed. One carer, in particular, was fantastic and demonstrated her ability to adjust to dad's dementia issues. I was truly humbled and very grateful indeed for the care my dad received. Thank you to you all. Highly recommend to all.

My review is overall, I've used three care companies in total and Nurseplus is by far the best. The office is well-managed and communicative, the office manager is often the one who answers the phone, which I believe is a good thing as it means she has her finger on the pulse. The carers are a mix between family, friends and relatives, with just the amount of professionalism required. I'm lucky enough to have one dedicated carer who is without doubt a godsend, currently I cannot rate the company high enough. In conclusion I would say Nurseplus is outstanding in my opinion.

As usual, lack of communication with time slot changes. I haven’t got a problem with changing time slots, I just would like to be told it’s happening so I can be organised, especially when the time has been put forward. Otherwise good, no problems with the staff that come to me.

There is overall a desire to deliver excellent care and support, however this is often constrained by the delivery from some staff that seems to be less than satisfactory. Some of the staff are excellent; professional, competent and attend to the details. However, within the last month there have been examples of carelessness, i.e. leaving soiled pads in bags at the end of my mothers' bed, insisting on leaving packs of pads in the room with my mother, which degrades her dignity, leaving things out of reach, such as her glasses, or the bed adjustment switch. Additionally, I become concerned when they are replenishing her juice cups, that they do not wash out the cup, but simply refill it. I am concerned that not all staff appear to have read the care plans, and with the new on-phone information, it seems too easy for some to scroll through and tick the box, rather than being aware of actually what is required, what this means and why it can be important.