Home Care Providers Owned by Comfort Call Ltd in Cleveland & Teesside

Kind regards.

This company provided care for my wife who has Alzheimer's. In my opinion, the carers provided did not have adequate training in the needs of Alzheimer's sufferers. They eventually said, in January 21, after visiting and providing basic care on a morning 9am and evening 6pm since March 2020, that they felt uncomfortable providing care for my wife. Strange how nothing had changed, I was always at home, never seen any discomfort. Personally, I think they did not have the training or experience to relate to the client.

Can only speak very highly of each and everyone who attended my Dad. They were polite, friendly, professional and nothing was too much trouble for them. Dad related to every one of them and they never left without a friendly goodbye. My only objection was the stoppage of written records, the book was the lifeline to us know if they had attended and if Dad had eaten or had a drink and I know I’m not the only user who thinks this, maybe a review of this could be considered.

I have only been with this company for 2 weeks but I am very impressed with their time-keeping and the standard of care given by the workers in my home. They are punctual and very interested in their clients, easy to develop a relationship. They do not skimp on standards in any respect.